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Systems & Client Support Specialist (MMS)

8 hours ago7 views
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General Details
Advertised By:Agency
Company Name:Executive Placements
Job Type:Full-Time
Description
Key Responsibilities:
  • Support MMS Product owner on client queries, providing responsive technical support
    and guidance.
  • Investigate and resolve system and client issues using tools such as SQL, log analysis and monitoring platforms
  • Query and analyse data using SQL and assist in identifying trends or discrepancies
  • Understand and manage variety of file formats including JSON, XML, Flat files and CSV.
  • Monitor, process and troubleshoot inbound / outbound file exchanges and API calls (Rest and Soap)
  • Support and troubleshoot, connectivity and integration issues involving secure data transmission
  • Document procedures, solutions and client configurations in a knowledge base

Job Experience and skill required
  • National certificate or bachelor's degree in information technology or computer science or other relevant qualification
  • 3 - 5 years of experience in customer or technical support within a fintech, SaaS or regulated financial services environment
  • 3+ years in a client support, systems analyst, or technical operations role, preferably in Fintech or Financial Service
  • Experience working with or integrating to banks, payment providers or financial institutions.
  • Experience supporting mission-critical financial systems and real-time or batch-based transaction flows
  • Strong SQL experience for data analysis and troubleshooting.
  • Solid understanding of REST and SOAP APIs, including hands-on experience with JSON and XML formats
  • Familiarity with network protocols
  • Understanding of APIs, webhooks and troubleshooting
  • Comfortable using tools like Jira, Confluence, Slack for internal collaboration and documentation

Apply now!


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Executive Placements
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