IT Support Technician

Job Purpose Summary
The IT Support Technician will be responsible for troubleshooting and resolving all IT issues - whether hardware or software-related - and providing feedback within the agreed upon times to the IT Manager, as well as both internal and external stakeholders alike.

Primary duties and responsibilities (but not limited to)

• Troubleshoot and resolve desktop support issues
• Install and configure software, hardware as well as PCs and laptops
• Maintenance: Ensure systems are backed up
• Document all tasks and duties
• Remote management and support
• Manage Stakeholder relationships i.e. Suppliers and ISPs
• Provide first line support with Frequently Asked Questions
• Maintain website, updating product details and Industry news.
• Develop and maintain the management Reporting application

Minimum Requirements

• Matric / Grade 12 or equivalent qualification essential
• Minimum 3 years relevant experience in a similar role
• Good understanding of MS Server software and management thereof.
• Excellent understanding of MS Office (Word, Excel, PowerPoint, etc.)

Skilled required

• Understanding of Server software, its implementation and maintenance
• Knowledge of Active Directory on MS Server
• Creating of Users/Roles in a Domain environment
• Understanding of TCP/IP
• Strong Problem solving & Analytical skills
• Technical understanding of IT infrastructures
• Good knowledge of PC's/Printers and fault finding
• Communication skills (Verbal and Written)

Advantageous Skills

• IT related degree/diploma.
• Web Development platforms/languages

Personal Attributes:

• You will be expected to have excellent communication skills (both verbal and written), time management skills, self-management skills, be proficient in English, be enthusiastic, committed and dynamic and be able to work within a team environment (but also excel with minimal supervision).
• Remain flexible, function under pressure and maintain a positive attitude and work performance in a variety of circumstances
• Take responsibility for staying up to date with the latest trends and developments
• Follow Best Practices
• A high level of attention to detail
• Be willing and keen to share information
• Have a strong sense of integrity
• Be able to learn and apply new development tools quickly and efficiently
• Be able to accept constructive criticism