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This role is both operational and strategic, requiring someone who can ensure stability in day-to-day services while also driving improvements, managing projects, and contributing to broader growth discussions. Key responsibilities include:Taking full ownership of IT operations across assigned client portfoliosLeading service reviews focused on SLA performance, delivery metrics, and ongoing initiativesDriving service improvement plans, productivity gains, and cost optimisationEnsuring compliance with internal standards, audit requirements, and information security practicesActing as the key link between clients and internal delivery teamsManaging and tracking major incidents, including root cause visibility and trend analysisOverseeing operational environments, including assets, infrastructure, and service standardsLeading projects such as new implementations, transitions, and site buildoutsCollaborating with global teams and subject matter experts to ensure consistent delivery Key requirements:A relevant degree is required, with postgraduate qualifications being an advantage12 to 14 years of relevant experience, including leadership within large-scale IT operations environmentsProven experience managing end-to-end service delivery, including ownership of assets and operational performanceStrong technical understanding across infrastructure, including networking, systems, voice, and enterprise applicationsExperience working with IT service management frameworks, with certifications such as ITIL being advantageousExposure to project delivery methodologies and managing implementations or transitionsThe ability to engage confidently with stakeholders at all levelsExperience supporting large user environments (thousands of users)You should also be comfortable working across global teams and time zones, with exposure to multi-region delivery models being beneficial
https://www.jobplacements.com/Jobs/D/Digital-Workplace-Technology-1277467-Job-Search-04-01-2026-10-30-49-AM.asp?sid=gumtree
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