Digital Workplace - Technology

This role is both operational and strategic, requiring someone who can ensure stability in day-to-day services while also driving improvements, managing projects, and contributing to broader growth discussions.

Key responsibilities include:

• Taking full ownership of IT operations across assigned client portfolios
• Leading service reviews focused on SLA performance, delivery metrics, and ongoing initiatives
• Driving service improvement plans, productivity gains, and cost optimisation
• Ensuring compliance with internal standards, audit requirements, and information security practices
• Acting as the key link between clients and internal delivery teams
• Managing and tracking major incidents, including root cause visibility and trend analysis
• Overseeing operational environments, including assets, infrastructure, and service standards
• Leading projects such as new implementations, transitions, and site buildouts
• Collaborating with global teams and subject matter experts to ensure consistent delivery

Key requirements:

• A relevant degree is required, with postgraduate qualifications being an advantage
• 12 to 14 years of relevant experience, including leadership within large-scale IT operations environments
• Proven experience managing end-to-end service delivery, including ownership of assets and operational performance
• Strong technical understanding across infrastructure, including networking, systems, voice, and enterprise applications
• Experience working with IT service management frameworks, with certifications such as ITIL being advantageous
• Exposure to project delivery methodologies and managing implementations or transitions
• The ability to engage confidently with stakeholders at all levels
• Experience supporting large user environments (thousands of users)
• You should also be comfortable working across global teams and time zones, with exposure to multi-region delivery models being beneficial