Desktop Support Specialist

Essential Requirements (Non-Negotiable):

• Technical Skills & Experience:
  • Proven experience in an onsite IT support or service desk role (first- and second-line support)
  • Strong hands-on experience supporting Windows desktops and laptops
  • Practical knowledge of Microsoft 365 (Outlook, Teams, OneDrive, and SharePoint)
  • Experience managing identities and access in Active Directory / Entra ID (Azure AD)
  • Proven experience with user onboarding and offboarding (account setup and access management)
  • Solid hardware troubleshooting skills (PCs, laptops, printers, and peripherals)
  • Basic networking knowledge (TCP/IP, LAN, Wi-Fi, and VPN troubleshooting)
  • Experience using ticketing systems and maintaining accurate support documentation
• User Support & Communication:
  • Strong customer service mindset comfortable supporting non-technical users
  • Clear verbal and written communication skills
  • Ability to provide user training and system guidance
  • Professional, patient, and approachable attitude
• Organisation & Work Ethic:
  • Ability to manage multiple tasks and prioritise effectively
  • Comfortable working independently in an onsite environment
  • Strong attention to detail when documenting and following procedures
  • Reliable, punctual, and responsive during business hours
• Security & Professional Standards:
  • Understanding of IT security principles and data protection practices
  • Ability to handle sensitive information confidentially
  • Commitment to following company IT policies and compliance requirements
• Education:
  • Relevant IT qualification or equivalent practical experience

If you meet all of the above essential requirements and are looking for a stable onsite IT support role where you can take ownership and make an impact, wed love to hear from you.