Declinations Officer

Responsibilities:
Vetting claims referred for rejection.
Making relevant telephone calls in respect of declinations to clients
Drafting and/ or releasing letters to clients
Providing Management with regular and timeous updates as requested
Maintaining/monitoring data on task system and ensuring attendance within the relevant SLA.
Staying up to date with legal developments in the Insurance field.
Assisting with complaints and queries regarding claim rejection – internal and external
 
Competencies and skills

Organisational skills and the ability to plan, prioritise and manage own workload to ensure effective time management
Ability to work under pressure and be flexible as part of a team
Ability to think ahead and anticipate needs before they arise
Attention to detail and deadlines
Excellent oral and written communication skills and ability to professionally represent the department.
Ability to develop and maintain good working relationships at all levels, including during difficult or challenging circumstances.
Ability to exercise discretion in dealing with confidential or sensitive matters
Expertise and knowledge within the field of employment
Information seeking and working systematic to obtain data and feedback
Analytical and conceptual thinking
Initiative
Objectivity
Up to date Legal research capabilities
 
If you are the right candidate with the relevant experience and skillset, this is a dream opportunity to live and work in the Garden Route in a company that operates at a big city pace.
This position is permanent and will be filled in line with the Dotsure culture, values and Employment Equity policy and plan. Preference will be given to members of designated groups that are under-represented.

REQUIREMENTS

Minimum Requirements
Must have completed LLB degree
Good general grasp of Contract law and Contract interpretation preferred
Excellent organizational skills, ability to multi-task
Excellent command of the English language
MS Office – intermediate level