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Client Relationship Consultant / Account Manager

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1 year ago1364 views

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General Details

Location:

Despatch, Eastern Cape

Advertised By:Agency

Company Name:Headhunters

Job Type:Full-Time

Description

A leading design / creative / advertising agency seeks to employ an energetic and creative Client Relationship Consultant / Account Manager to join their dynamic and progressive team.

An awesome career opportunity awaits.

ACCOUNT MANAGER PROFILE:

Create strong relationships with clients, influencing and facilitating the delivery of work that meets their needs.
Receive and develop client briefs and facilitate the understanding of briefs by the Creative Ninjas
Manage projects from start to finish by applying good organisation, planning and follow-ups
Manage all administrative tasks associated with projects.
Source and create quotes
Meet financial targets
Present creative work to clients
Follow up with suppliers to ensure high level of service delivery
Undertake any other duties which may reasonably be required from time to time
Meet deadlines related to all areas of work
Demonstrate creativity in dealing with the client and in interaction with the Creative Ninjas
Undertake administrative activities to ensure on-time and accurate billing
Hold regular meetings with client and issue contact reports post all client interactions
Keep up-to-date with relevant trends, market and industry, and client relevant (sector and competitor) developments and research
Ensure that each client has a brand plan and a year plan linked for financial objectives

QUALIFICATION AND EXPERIENCE:

Marketing qualification would be an advantage
Experience in advertising /agency would be recommended

Please note should you not receive a response within two weeks of applying please consider your application unsuccessful.

https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNTc2ODEzMTc5P3NvdXJjZT1ndW10cmVl&jid=1482452&xid=1576813179

Id Subtitle 1181931165

Headhunters

Selling for 2+ years

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The hospitality systems consultant is responsible for micros products installation, maintenance, and support for all projects assigned to · Responsible for documenting internal installation SOP’s and all project related documents To ensure high quality customer service · To uphold adapt it micros values and procedures To maintain customer success in all project implementations PRIMARY RESPONSIBILITIES FOR THE ROLE a) Project Implementation Meet with the Project Manager before commencement of an installation to be briefed on any special requirements and to collect all required documentation (airline tickets, visas, pre- installation packs, sign-off documents, licensing & support agreements, etc…).Hold telephonic meetings with Project Managers outside Cape Town or communicate via electronic mail or MSTravel to clients’Install the assigned products to the requirements and satisfaction of the client andIf assigned to be Project Leader, the HSC will co-ordinate all aspects of the installation asThe HSC will ensure to the best of his/her ability that each project will be completed withinConduct project sign-off meetings with the clients, during which the sign-off documentation isLiaise with clients and manage each installation, training, refresher training, site visit or any other dealings that the company deems fit.Complete all sign off documentation and time sheets before leaving site after projectThe HSC will not leave site if any outstanding issues are not resolved without explicit permission from The HSC will arrange a handover meeting with the project manager upon returning from a client’s site, during which the project manager will be briefed on all aspects of the installation. Create a copy of each clients’ latest database and store it at the Adapt IT All client databases are to be stored on CD/HDD or Cloud storage inside the customer’s file. Hand in all dockets with payment the next day to the administrationAny major changes onsite to be communicated to the client inEnsure a signed delivery note is completed on delivery of any systemTrain client, management & staff in accordance with published trainingProduce training materials as required from time toTo ensure that the pricelist for repairs/Changes are adhered to and that all monies collected are remitted to MicrosTo replace/repair/do changes to the best interest of the client and MicrosPresent training courses to other Micros Consultants as required.Each HSC is required to support the products assigned to him/her.Each HSC may be required to work the 24hr help desk from time toAll support calls are to be logged on th... https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMzA1MDIyMzMyP3NvdXJjZT1ndW10cmVl&jid=1317176&xid=2305022332

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Short Term Insurance Administrative Assistant / PA

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Responsibilities: Collection of information from prospective clientSetting up of and attendance to appointments with the Financial AdvisorRequesting quotations from panel of insurersEnsure rates and quotations are competitive or negotiate lower rates (on instruction from financial advisor)Quotations loaded to CIMSUpdating and save notes on CIMS and Sales RegisterTyping up of comparative quote sheetsIdentify cross-selling/up-selling opportunities not yet identifiedPreparing of files with applicable paperworkPre-populating documentation necessary to issue new businessEnsure all FICA documentation is on fileEnsure detailed minutes of the meeting recorded in writing in order to draft a thoroughClient Advice Record upon return to the officeEnsure that all client instructions are noted for future referenceEnsure that documentation in need of completion and signatures are completed by the client prior to conclusion of the meetingTyping up of new business instructions and renewal notes and changes where applicable and sending this through to the applicable box to be processed by the Underwriting DepartmentObtaining outstanding info, where applicableCleaning up file and ensuring all in order for processing by the Underwriting DepartmentAny and all other tasks assigned by the broker in respect of the clientUpdating CIMS and save notes and all client correspondence on CIMSUpdating the relevant registers (Sales, New Business, Renewals etc.)Managing and taking control of all renewals to ensure renewal deadlines are metInitiate renewal process 3 months in advance and liaise with Underwriter / financial advisorIdentify Risk on all policies and make recommendations to financial advisorAssist Retentions team by sourcing alternative quotations, comparisons of alternative quotations and reviewing the recommendations made to the client, conducting exit interviews where applicableAttending to ad hoc special projects as and when requiredAttending to projects related to upsell further product offeringsAll other reasonable duties that might be assigned from time to time Education/ Experience: Grade 12 qualificationAfrikaans Speaking (Advantageous) but with an excellent command of the English language.RE5 Examination advantageousMinimum of 3 years’ administrative experience in a BrokerageDriver’s License essentialBasic Short Term insurance knowledge essentialShort Term Insurance Qualification / Life Insurance Qualification will be advantageousMinimum of 2 years’ experience dealing with Short Term Insuran... https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNjMzNzM4MDI1P3NvdXJjZT1ndW10cmVl&jid=1617821&xid=2633738025

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Our client currently has a vacancy for the above position and wish to invite suitably qualified applicants to submit their details for our consideration. Ideally the successful incumbent should have Matric, grade 12 or equivalent qualification together with a minimum of 2 years’ experience in the repairing of digital and /or RF equipment to component level in technical repairs;Computer Literacy with at least the ability to work on Word and Excel in the Microsoft Office suite;A working knowledge and understanding of Application Software, Barcode Label Printing software and WLAN;Familiarity with Microsoft Windows operating systemsSMD component soldering skillsA good team player with above average communication skills both telephonically and in person.Proven experience in successfully interacting with customers;The ability to handle multiple responsibilities at the same time;Self-driven and enthusiastic with a strong customer service orientation;English literacy and numeracy of at least a Grade 12 level;Ability to handle all repairs according to strict deadlines;Willingness to travel for work as and when required;Professional and presentable appearance; andValid Driver’s License The successful incumbent, will report to the Technical Manager and the responsibilities of the position include: Perform electronic and mechanical repairs to productsProvide consultation support for installationsUndertake installations when requiredMember of the Workshop Team to provide post – sale support to company staff, business partners and end-usersMinimum 2 years repairing digital and /or RF equipment to component levelSMD component soldering skillsPersonal computer, standard office equipmentMultiple and changeable prioritiesOccasional stressful customer interfaceGood verbal and written English skillsStrong telephone skills and courteous telephone mannerEffective and tactful communication with customers, sales and other departmentsFamiliarity with Microsoft Windows operating systemsRepairs in a timely, neat and accurate manner of all defective hardware sent to the workshop by customersConfigures and test sales demo systems per demo request instructionsPerforms occasional service calls at customers locationsComplete all required documentation in accurate and legible fashionResponsible for good housekeeping and safety practicesA person who can work on his/her own with minimum supervision https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMzAyOTYxMTg5P3NvdXJjZT1ndW10cmVl&jid=1719463&xid=2302961189

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