Technical Engineer

7 months ago611 views
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General Details
Advertised By:Agency
Company Name:Tower Group
Job Type:Full-Time
Description

Our client currently has a vacancy for the above position and wish to invite suitably qualified applicants to submit their details for our consideration.

Ideally the successful incumbent should have

  • Matric, grade 12 or equivalent qualification together with a minimum of 2 years’ experience in the repairing of digital
    and /or RF equipment to component level in technical repairs;
  • Computer Literacy with at least the ability to work on Word and Excel in the Microsoft Office suite;
    A working knowledge and understanding of Application Software, Barcode Label Printing software and WLAN;
  • Familiarity with Microsoft Windows operating systems
  • SMD component soldering skills
  • A good team player with above average communication skills both telephonically and in person.
  • Proven experience in successfully interacting with customers;
  • The ability to handle multiple responsibilities at the same time;
  • Self-driven and enthusiastic with a strong customer service orientation;
  • English literacy and numeracy of at least a Grade 12 level;
  • Ability to handle all repairs according to strict deadlines;
  • Willingness to travel for work as and when required;
  • Professional and presentable appearance; and
  • Valid Driver’s License 

The successful incumbent, will report to the Technical Manager and the responsibilities of the position include:

  • Perform electronic and mechanical repairs to products
  • Provide consultation support for installations
  • Undertake installations when required
  • Member of the Workshop Team to provide post – sale support to company staff, business partners and end-users
  • Minimum 2 years repairing digital and /or RF equipment to component level
  • SMD component soldering skills
  • Personal computer, standard office equipment
  • Multiple and changeable priorities
  • Occasional stressful customer interface
  • Good verbal and written English skills
  • Strong telephone skills and courteous telephone manner
  • Effective and tactful communication with customers, sales and other departments
  • Familiarity with Microsoft Windows operating systems
  • Repairs in a timely, neat and accurate manner of all defective hardware sent to the workshop by customers
  • Configures and test sales demo systems per demo request instructions
  • Performs occasional service calls at customers locations
  • Complete all required documentation in accurate and legible fashion
  • Responsible for good housekeeping and safety practices
  • A person who can work on his/her own with minimum supervision

 


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Tower Group
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