Job Title: Customer Care and Operations Manager

Location: Port Elizabeth

Reporting Line: National Customer Care & Operations Manager

Education, Qualifications and Experience

• National Matric Certificate
• Proven successful sales track record.
• Fire industry experience advantageous.
• Related Degree or Diploma in Logistics / Warehouse / Supply Chain Management
• Minimum 10 years’ experience in warehousing and distribution
• Minimum 5 years middle or senior management experience
• Experience in FMCG/distribution industry is preferred.
• Previous experience in Syspro or a related ERP system is essential.
• Advance computer literacy

Job Purpose:

• To assume full responsibility for all functions related to the selling of all new fire equipment and specialised fire equipment.
• Customer Care and the complete warehouse operations This includes ensuring the delivering of a professional, helpful, high-quality assistance before, during, and after the customer’s requirements are met. This is a function where procedures are essential in encouraging responsiveness to our client’s needs and finding methods to support the company’s goals. Managing and overseeing all warehouse operations to ensure that the right products are delivered to the right location on time and at a good cost. This will involve overseeing team performance, expediting the receiving and shipping of goods, and ensuring efficient, organized storage.
• Management of stock within the organisation. This includes receiving, issuing, and dispatching stock as well as handling communication between procurement, warehouse, and production.
• Responsibility for data entry and inventory of all stock also doing administrative and clerical tasks (such as scanning or printing). Preparing and editing letters, reports, memos, and emails and running errands.
• Arranging meetings, appointments, answering phone calls and taking messages.
• Recording meeting minutes and liaising with teams and units. Tracking petty cash and handling payments.
• Recordkeeping, and inventory control.

Skills

• Advanced selling skills
• Target driven
• Excellent communication skills
• Customer Service Ethos
• Experience on Syspro / SAP / MS Office / Excel
• Ability to work under pressure
• Numerate
• Communicate in English and Afrikaans
• Experience in FMCG warehousing and distribution
• Previous experience and knowledge of customer care or customer service environment
• Ability to create and manage warehouse processes.
• Inventory control and management
• Good knowledge of management methods and techniques
• Awareness of industr...
  
  
  Additional Info:
  5 to 10 years
  
  Salary: RR20000 to R23000
  
  Job Reference #: 3585993713