Network Support Engineer

2 years ago4025 views
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General Details
Advertised By:Agency
Company Name:Red Ember Recruitment
Job Type:Full-Time

Solution Design
• Planning infrastructure design and implementations
• Consulting with clients to specify requirements and design solutions
• Recommend improvements to existing solutions
• Fully understand a VPN configuration, support and design
• Implement Infrastructure under change control processes
• Configuration, maintenance & management of installed equipment
• Pro-actively plan and install upgrades, releases, and device firmware upgrades.
• Documentation of configurations
• Providing technical support to both internal and external client/remote sites
• Monitor all networks / identify problem areas
• Manage and respond to support tickets timeously
• Troubleshooting and resolution of issues
• Monitoring performance of networks
• Working with IT support personnel
• Providing network administration and support
People Skills
• Working with Service Providers
o Ensuring that maintenance contracts are in place
• Liaison with clients in a professional manner
Excellent Communication skills with clients
• Ensuring that the environment is secure from external threats
• Sound understanding of firewalls and configuration
• Anti-virus installations / monitoring
• Threat detection and analysis
• Understanding of certificates
• Evaluate industry trends and assist in implementing standards and best practices.
• Produce relevant reports for internal management
• Provide costing into budgets for projects and CAPEX
• Documentation to reflect all processes and procedures
• Define network policies and procedures

• Matric or Grade 12 or NQF4
• Information Technology - national diploma or bachelor’s degree (optional)
• Relevant qualifications/certifications in networking / hardware
• Driver’s license minimum code 08

Required Experience:
• Minimum of 5 years relevant technical experience in the networking environment with demonstrable skills
• Good Technical understanding of both Local and Wide area networking
• Microsoft Networking Services (Active Directory, DNS, PKI, DHCP)
• Fortinet / Cisco desired
• Network devices (servers, routers, firewalls)


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Red Ember Recruitment
Selling for 2+ years
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