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Branch Manager
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General Details
Description
We are excited to announce that we are growing our team at our Gqeberha branch, and we are looking for a Branch Manager.
The branch Manager is responsible for providing analysis of a company and its existing practices, and makes recommendations necessary for improvements. It will involve marketing and other related duties.
Should you wish to apply and meet the requirements please email your CV along with all supporting documents to careers@profilepersonnel.co.za
Duties
- Direct all operational aspects including distribution operations, customer service, human resources, administration and sales
- Assess local market conditions and identify current and prospective sales opportunities
- Develop forecasts, financial objectives and business plans
- Meet goals and metrics
- Manage budget and allocate funds appropriately
- Bring out the best of branch’s personnel by providing training, coaching, development and motivation
- Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities
- Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs
- Address customer and employee satisfaction issues promptly
- Adhere to high ethical standards, and comply with all regulations/applicable laws
- Network to improve the presence and reputation of the branch and company
- Stay abreast of competing markets and provide reports on market movement and penetration
Knowledge and Skills
- Tertiary qualification in or related field is preferred
- 3 – 5 years’ experience within a management role
- Sales and Marketing Experience is essential
- Proven branch management experience, as a Branch Manager or similar role
- Ability to negotiate National deals and service level agreements
- Consulting experience would be advantageous
- Sufficient knowledge of modern management techniques and best practices
- Ability to meet sales targets and production goals
- Familiarity with industry’s rules and regulations
- Excellent organizational skills
- Results driven and customer focused
- Leadership and human resources management skills
- People orientated person with the ability to management sales outputs
- Self-motivated individual passionate about sales
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Id Subtitle 1215295336
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To ensure compliance with Quality & regulatory standards and guidelines.To ensure that all licenses in respect of regulations are maintained for the branch.To maintain the Quality Management System (QMS) by preparing and updating SOP’s, conducting internal and external audits and monitoring staff training.To ensure effective management of product returns, product recall, destruction process and reporting of product complaints/ Adverse eventsTo ensure effective management of CAPAs & deviations and change controls calibration & maintenance of critical equipment.To ensure that product release and sampling are conducted within SLATo ensure that favorable audit reports are received from Distribution principals, to formulate replies to audits reports.To ensure management of the schedule 5 and 6 productsTo ensure that the validation plan is implemented and maintained.To ensure the availability of emergency after hours service.To ensure that there is continuous Pharmacist supervision of premises during operating hours.Responsible for all communication with SAHPRA and SAPC.
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Job Title: Customer Care and Operations Manager
Location: Port Elizabeth
Reporting Line: National Customer Care & Operations Manager
Education, Qualifications and Experience
National Matric CertificateProven successful sales track record.Fire industry experience advantageous.Related Degree or Diploma in Logistics / Warehouse / Supply Chain ManagementMinimum 10 years’ experience in warehousing and distributionMinimum 5 years middle or senior management experienceExperience in FMCG/distribution industry is preferred.Previous experience in Syspro or a related ERP system is essential.Advance computer literacy
Job Purpose:
To assume full responsibility for all functions related to the selling of all new fire equipment and specialised fire equipment.Customer Care and the complete warehouse operations This includes ensuring the delivering of a professional, helpful, high-quality assistance before, during, and after the customer’s requirements are met. This is a function where procedures are essential in encouraging responsiveness to our client’s needs and finding methods to support the company’s goals. Managing and overseeing all warehouse operations to ensure that the right products are delivered to the right location on time and at a good cost. This will involve overseeing team performance, expediting the receiving and shipping of goods, and ensuring efficient, organized storage.Management of stock within the organisation. This includes receiving, issuing, and dispatching stock as well as handling communication between procurement, warehouse, and production.Responsibility for data entry and inventory of all stock also doing administrative and clerical tasks (such as scanning or printing). Preparing and editing letters, reports, memos, and emails and running errands.Arranging meetings, appointments, answering phone calls and taking messages.Recording meeting minutes and liaising with teams and units. Tracking petty cash and handling payments.Recordkeeping, and inventory control.
Skills
Advanced selling skillsTarget drivenExcellent communication skillsCustomer Service EthosExperience on Syspro / SAP / MS Office / ExcelAbility to work under pressureNumerateCommunicate in English and AfrikaansExperience in FMCG warehousing and distributionPrevious experience and knowledge of customer care or customer service environmentAbility to create and manage warehouse processes.Inventory control and managementGood knowledge of management methods and techniquesAwareness of industr...
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Functions
Responsible for monitoring set up and layout and space management and ensuring that SOP procedures are followed.Constantly coordinate and monitor all warehouse resources and activities in relation to company objective and set targets.Follow up and control daily absence and overtime of warehouse personnel.Monitor and maintain housekeeping of warehouse and surrounding areas.Issue inventory reports and stock reports to the Branch Manager.Responsible for stock control and overseeing processing of orders, utlilising the Kerridge system.Deal with customers and address issues, compliments and complaints.Coordinate the logistical aspect of the warehouse by monitoring all activities and scheduling and arrangements relating to routes, deliveries and collections.Report on daily activities of the warehouse by creating and maintaining an up to date logging report for the branch manager which contains checks and verifications on shortages, overages and problems with inventory control.Look for opportunities to improve and develop upon current warehouse operations.
Knowledge Required
Relevant Standard Operating Procedure.Customer Relations Orientation.Product knowledge.Good warehouse practice.Stock taking procedures.
Educational Qualifications and Skills
Matric and diploma preferably.Numeracy.Supervisory Skills.Ability to train others.Time Management Skills.Kerridge system.Interpersonal Skills.Conflict Resolution Skills.
Please consider your application unsuccessful should you not receive a response within two weeks of applying.
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Our national client in the Materials Handling space, based in Port Elizabeth, is looking to employ an experienced Sales Representative; preferably with 2 – 3 years proven sales experience in the forklift industry.
Overview of role:
Rendering a high quality of customer service.Building new customer relationships and maintaining existing customer relationships.Meet monthly sales targets.
Requirements:
Grade 12.2 – 3 years proven sales experience in the forklift industry.Technical knowledge of the product.Computer literate including experience working on a CRM system.Proven track record related to sales achieved for the last 12 months.Must be always professional.
Responsibilities:
Maintaining existing customer relationships and sales, within a given sales territory.Build new customer relationships and sales, within a given sales territory.Resolve customer complaints by investigating problems, developing solutions, preparing reports and keeping management informed by submitting activity and results reports such as daily call reports, weekly work schedule and monthly/annually analysis reports.Generate own leads by cold calling and/or working on referrals.Close new business deals.Meet monthly sales targets.Know the opposition in your area.Monitor competition by gathering current marketplace information on pricing, products, new products, etc.Maintain professional and technical product knowledge.Perform site surveys before quoting on any equipment.Complete quotes and proposals for submissions to clients.Prospecting customers, add value to every call and ensure you know what you want to gain out of each visit.Ensure service supplied is relevant to current customer requirements.Ensure all sales administration is always correct and submitted on time.Conduct demonstrations of forklifts.Teamwork, support and assist each other.Adhere and enforce company policies and procedures.Facilitate with the handover on site.Assist in relevant operations/operational functions and sales administration as required.Maintain professional conduct.Ensure dress code is in accordance with company Standard Operating Procedures.
Skills required:
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Overview
My Client a Fine Dining Restaurant in Port Elizabeth is looking for a creative and proficient fine dining Head Chef / Executive chef
Remuneration Structure
Highly competitive Market related salary
Responsibilities
Plan and direct food preparation and culinary activitiesModify menus or create new ones that meet quality standardsEstimate food requirements and food/labor costs (as the business requires in conjunction with GM)Supervise kitchen staff’s activities and manage kitchen staffArrange for equipment repairs with General managerRectify arising problems or complaintsPerform administrative duties with regards to purchases etc.Comply with hygiene regulations and safety standardsMaintain a positive and professional approach with coworkers and customers
Requirements
Proven working experience as a Head Chef / Executive chef in Fine dining establishments faced paced / up to date knowledge of food trends local & internationalUp to 120 covers per dayExcellent record of kitchen managementAbility to spot and resolve problems efficientlyCapable of delegating multiple tasksCommunication and leadership skillsKeep up with cooking trends and best practicesWorking knowledge of various computer software programsDegree in Culinary / or diploma or related certificate
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Our client currently has a vacancy for the above position and wish to invite suitably qualified applicants to submit their details for our consideration.
Ideally the successful incumbent should have
Matric, grade 12 or equivalent qualification together with a minimum of 2 years’ experience in the repairing of digital and /or RF equipment to component level in technical repairs;Computer Literacy with at least the ability to work on Word and Excel in the Microsoft Office suite;A working knowledge and understanding of Application Software, Barcode Label Printing software and WLAN;Familiarity with Microsoft Windows operating systemsSMD component soldering skillsA good team player with above average communication skills both telephonically and in person.Proven experience in successfully interacting with customers;The ability to handle multiple responsibilities at the same time;Self-driven and enthusiastic with a strong customer service orientation;English literacy and numeracy of at least a Grade 12 level;Ability to handle all repairs according to strict deadlines;Willingness to travel for work as and when required;Professional and presentable appearance; andValid Driver’s License
The successful incumbent, will report to the Technical Manager and the responsibilities of the position include:
Perform electronic and mechanical repairs to productsProvide consultation support for installationsUndertake installations when requiredMember of the Workshop Team to provide post – sale support to company staff, business partners and end-usersMinimum 2 years repairing digital and /or RF equipment to component levelSMD component soldering skillsPersonal computer, standard office equipmentMultiple and changeable prioritiesOccasional stressful customer interfaceGood verbal and written English skillsStrong telephone skills and courteous telephone mannerEffective and tactful communication with customers, sales and other departmentsFamiliarity with Microsoft Windows operating systemsRepairs in a timely, neat and accurate manner of all defective hardware sent to the workshop by customersConfigures and test sales demo systems per demo request instructionsPerforms occasional service calls at customers locationsComplete all required documentation in accurate and legible fashionResponsible for good housekeeping and safety practicesA person who can work on his/her own with minimum supervision
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