TEAM LEADER- RETAIL OPERATIONS

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General Details
Advertised By:Agency
Job Type:Full-Time
Description
TEAM LEADER- RETAIL OPERATIONS

The job requires the candidate to actively manage a team and coordinate its daily tasks and activities by setting goals, providing resources, developing team skills, building relationships and ensure excellent internal and external client delivery whilst upholding the values, standards and integrity of the company.
Responsibilities
• Setting clear, concise team/individual goals that are aligned to the functional objectives
• Improving MIS functions within the Retail Operations (ops) areas
• Improving tax reporting and tax functions within the ops environment
• Identify and analyse opportunities that will improve business efficiency, reduce cost, reduce risk, improve client service, enhance reporting and controls and aid executive committee strategic decision making.
• Check and report on system and process inconsistencies.
• Identify trends resulting from error corrections, exception reporting and data integrities.
• Implement controls to mitigate processing risk
• Managing the processing of all daily transactions in an accurate and timeous manner within the required timeframe
• Handling escalated queries and day-to-day problem solving and being involved in ad hoc duties and projects from time to time.
• Evaluate staff performance on a regular basis, informally and during formal reviews.
• Building and maintaining a positive working relationship with all other teams in the department.
• Given deadlines; including a capaity and resource planning and leave management.
• Developing the skills and confidence in team members and motivating them appropriately
• BFacilitate the ongoing training and development of team members.
• Finding better (more efficient and lower risk) methods for teams to perform its functions
• Building relationships with internal and external clients and suppliers.
Competencies
Ability to work under pressure
Accuracy and attention to detail
Communicates with courage and consideration
Develops Others
Interpersonal skills
Leadership skills
Organised
Takes responsibility
Teamwork
Skills
Effective verbal and written communication skills
Management control (Planning, Organizing, Coordinating)
Processes and procedures oriented
Requirements
At least 2 years’ experience within the Retail area, Discretionary and Offshore Unit Trusts and/or Life and Retirement products.
Relevant business / commerce degree is an advantage
Sound knowledge of the retail processes and procedures
SALARY: NEGOTIABLE

Should you fit the profile please email careers@wenzrecruitment.co.za

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Wenz RecruitmentMember since 2017
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