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Au Pair Needed in Louis Trichardt area, Salary Negotiable, Monday to Friday: 07:00 - 16:00, to look after baby boy (infant). Own Car Required to assist with family transport. (Au Pair SA Family Profile Number: 41079).
TO APPLY: Please create an Au Pair SA profile - www.aupairsa.co.za - creating a profile is quick and easy, and the service is 100% free for au pairs.
Au Pair SA is South Africas most popular au pair service, with over 40,000 family profiles created to date.
Job Reference #: 41079Consultant Name: Michael Longano
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JOB ROLE
FUNCTIONAL RESPONSIBILITIES
Line Management of Kenya Operations
As General Operations Manager you are end-responsible for the management of all operations
in Kenya. This includes amongst others:
Line management of all employees in Kenya; their performance and developmentEnsuring that the various Kenya guest-facing units deliver guest services / experiences in line with the agreed standards & definitions; idem for agent servicesEnd-responsible for the consistently strong and cost-efficient performance of support functions including resupplies, fleet management and asset management / maintenanceEnsuring that the Kenya operations meet the company’s Group policies, procedures and standards at all times, including a/o health & safety and admin controlsEnsuring that all assets and equipment are kept in excellent conditionStrong general performance of the company’s Kenya operations against set management objectivesStrong financial performance of the company’s Kenya operations against its Operating Budget as well as good management of CAPEX against CAPEX budgets/plans
Your Profile
We are looking for an experienced, well-rounded GM-like Operations Manager with the following profile:
Minimum 10 years of experience in various operational management roles (Africa experience and tourism industry experience a must)Strong organizational and logistic skills in leadership positions in organisations with >150 staffEffective at managing and training/coaching middle managers and staffEffective at crisis management and good at making instant decisions; ability to multitask and prioritize in a challenging environmentGood working knowledge & experience in the majority of the following areas:Logistics/resupplyCost managementHRMenus, food quality and food presentationSome bush/guide knowledgeAsset & fleet maintenance managementAbility to build good working relationships with people at all levels from camp staff to the Board of DirectorsProven ability to handle complex intercultural people matters, with cultural sensitivity and awarenessPassion for positive impact and wildlife tourism as well as community developmentMinimum degree or diplomaStrong verbal and written communication skills and ability to structure and present work plans and ideasIndependent ‘getting things done’ mentality; willing to work hardSwahili a preference
Location & Travel Requirements
You will be based in Nairobi with frequent tra...
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KEY OUTPUTS
Meet and greet all guests, say goodbye to all guests, know all guests by nameUnderstand personal guest needs through interactionWhen required to do so, conduct thorough orientation of new guests on arrival and inform the kitchen of any dietary requirements, liaise with guides and butlers with regard to any special requestsTransmit guest information to other lodges and get information from other lodges before guests arrivalCover all daily and weekly requirements of the Lodge Manager, especially budget control and guest delight activitiesWhen required to do so, assist with room allocation and planning for future bookings well in advance – read all day sheets thoroughly and plan for any special requests, requirements or occasionsBe present at all morning meetingsWhen required to do so, plan all tomorrow’s activities and transfer activities with the guides/trackers/driversEnsure that all rooms are checked by Guest Relations – Housekeeping Manager before the guest’s arrivalIn co-ordination with other management, host guests at all mealsManage check-outs and invoices when Lodge Administrator is on leave or needs assistanceAssist with monthly planning – training, guest requirement and staffing levelsFamiliarise yourself and adhere to the Company Policies and ProceduresSit in on Disciplinary procedures – sound knowledge of all policies and procedures and labour relationsEnsure that minimum standards as per BOPs are adhered to in all departmentsPromote and instil a passion for Going the Extra Mile throughout all departmentsClosely manage all guest delight activities together with other management, butlers, guides, housekeepers and other staff as necessaryAttend any departmental and finance meetingsOversee stock takesSpot check equipment, replace and improve when necessary. Manage annual on on-going maintenance and deep cleaning of furniture etc.Welcome packs for new staffOrganise training workshops with the lodge managerCheck uniforms are correct, name badges are worn etc.Ensure monthly operational stock takes are done and that you order up to parMaintain par stock of crockery & cutlery, linen, operational smalls, and guest amenities in the store rooms. Ensure the store rooms are kept neat and tidyRegular “walk-about” the office, stores, laundry and workshop - tidy, dusted, clean, including toiletsHelp drive:Company LifeNew “stories of the Company”Community involvementTraining and records of suchStaff delightGuest Delights, Uniform, Cut & Crock, Ops Smalls and GA
PREVIOUS WORK EXPERIENCE REQUIRED:
2 years’ experience ...
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SCOPE AND PURPOSE OF JOB:
To assist the camp manager in ensuring that the camp systems, facilities, activities and staff work together in a smooth, safe and harmonious manner so as to ensure that guests have a memorable stay.
This purpose is coupled with the concept that the camp is a business unit that needs to run profitably with effective cost-stock controls, management of assets and environmental care.
DUTIES, RESPONSIBILITIES & PERFORMANCE STANDARDS
Daily duties:
To support the manager in any way asked within reason and be a bridge between the Manager and staff.
Allocation of all duties to the staff in your department.Responsible for all stock being used in your camp. It is extremely important to pay attention to the movement of the stock to ensure the most economic and profitable practices are conducted.Prepare leave and off schedules fairly and place onto the notice boards.https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMTA1MjUzNDk0P3NvdXJjZT1ndW10cmVl&jid=1418198&xid=2105253494
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KEY OUTPUTS
Financial Management
Review and approval of lodge payment obligations (creditors)Review the accuracy and completeness of lodge bank reconciliationsProcess monthly journalsEnsuring business expenditure is properly authorised and allocatedDemonstrate and lead with an independent mind that is capable of questioning the need / requirement for proposed business expenditure and/or to consider that the determined value is reasonable, fair and within acceptable market rangesEnsuring the timely and accurate recording of transactions, whether on the Panstrat system or within manual systems such that transactions are recorded on a day to day basisInterpretation and analysis of management accountsCollation and resolution of general ledger queriesAssist the Regional Financial Manager with the external Audit and field queries with the audit team
Reporting
Support the Regional Finance Manager with the full financial reporting function for all lodge business unitsMonthly management account reporting for regional business units and variance analysisIn conjunction with the Regional Finance Manager co-ordinate regional annual budgeting and quarterly forecastingMaintain commercial focus through performance of & review of detailed budgets, forecasts and input into management decisionsPerform and maintain assigned balance sheet reconciliations on a monthly basis
Internal control environment & safeguarding of company assets and resources
Investigate and report variances and implement controls to reduce variances where relevantSupport the maintenance of the fixed asset register across all business units
Training and Support to Lodge Accounting Officers and other supported staff
Lead and support:A primary team of seven lodge accounting officers (including all lodge operations in East Africa)A secondary team of assistant accounting officers and a team of stores personnelPerform lodge financial audits and ensure best operating practices are maintainedPlan, direct and coordinate the responsibilities of direct and indirect reports to ensure they are performing in line with expectationsDevelop (and continually improve upon) a comprehensive lodge audit program covering all financial related responsibilities of Accounting Officers and lodge managementPlan and execute bi-monthly (twice a month) financial auditsDevelop and adapt best operating practices and implement improvementsInvestigate and report variances and implement controls to reduce variances where relevantEstablish and maintain relationships with i...
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KEY OUTPUTS:
GENERAL:· Responsible for the maintenance and improvement of all buildings and associated infrastructure primarily water purification systems and networks, electrical systems and networks, waste water treatment and related infrastructure and IT networks and systems located within &Beyond Ngala Private Game Reserve.· Set, maintain and monitor detailed daily, weekly, monthly, annual preventative maintenance plans.· Ensure highest degree of workmanship and quality control are set and met by the department. · Ensure systems in place to facilitate immediate repair and maintenance to guest rooms and areas. · Plan, budget and execute renovations of existing infrastructure and buildings as well as construction of new buildings and associated projects. · Management, mentorship and training of maintenance teams.· Management and liaison with specialist contractors and maintenance services.
PROCESSES: · Manage and maintain stock control systems and procurement.· Manage budgets and communicate any unforeseen costs. · Management and control of preventative maintenance plans and systems.· Manage recycling and waste management.· Manage and reporting of sustainability statistics and audits.· Source reliable suppliers and constantly strive to negotiate the best prices from them· Sourcing of maintenance parts through local channels· Control all maintenance related purchases· Ensure your teams, treat all equipment with care and are trained in their areas of responsibility· Control wastage within your department· Management and control of maintenance related machinery and tools.
FINANCES: · Ensure stores and stocks are controlled· Negotiate the best prices and spot check agreements· Control the expenditure and manage the budgets to remain within the limits agreed on with management. · Ensure effective logistic planning to ensure necessary spares, equipment and materials. · Report on and justify all expenditure
LEADERSHIP:· Ensure that all staff are trained and competent to carry out their respective roles and responsibilities. · Manage performance through feedback and annual performance appraisals.· Ensure all maintenance staff are sensitive to working in guest areas, noise levels, and uniform is clean, neat and name badges are worn.· Allocate staff to perform tasks according to prioritized needs.· Recruit and induct new staff in conjunction with HR.· Identify training needs within the maintenance department· Keep an attendance register· Ensure that your staff are properly equipped to carry out their duties safely and effectively· Ensure that ...
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KEY OUTPUTS
Managerial
Overall responsibility for the effective management on all levelsOverall management of all operational management at the Tented Camp and direct support to the Management Team including Security, Chefs and Guiding TeamDevelopment, Training and relief schedules of all direct reports managementOverall responsibility for all permanent and seasonal staff at KTTC and the creating of an environment of learning and development within the company valuesOverall communication between General Management, HOD’s and general staff departments through all levelsManaging HR issues and industrial relations proceduresManaging the Tented Camp in absence of General and Assistant General Manager
Financial
Assisting in creation of lodge budget in conjunction with the General Manager and Lodge accountantActive management of stocks in the Camp such as crockery and cutlers, linen, operational items, spa stocks and safari shop stocksCreate an environment of care for equipment, saving and sustainability
Operational
Management of all Guests areas and exceeding of guest expectationsOverall accountability of following up on all maintenance in ALL front of house areasOverall accountability to live the company behaviours and implement a culture of care and learningDaily, monthly and weekly training of Housekeeping, Butlers, Cleaners etc.Daily, monthly and weekly training of all Service departments within company standardsAssist with daily hosting during mealtimes, welcome, check in etc.Coordinating of reception for day sheets, reservations, VIPs, special requests and guest movementsAssist with daily/weekly/monthly departmental meetingsProvide support and guidance to the Head Housekeeper with Rooms checks, room maintenance and upkeep of company standard in the roomsProvide support and guidance to F&B Supervisor and Service Teams with Main area checks and upkeep of company standards in serviceImplementing and follow up on Development plan and performance management of F&B Supervisor and Lodge StaffCoordinate and actively oversee the exceeding of guest expectations and guest delightsOverall accountability for Leave cycles of Service staff, Reception and Safari ShopDaily and weekly meetings with Assistant GM and GM for smooth operations and updates at the CampDaily and weekly feedback to Reservations on Agents, bookings etc.Implementing of new standards, equipment and active participation into the company cultureImplementing of Fox Browne feedback, regional feedback and adhere to the company standards at all timesCreating an en...
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Please note that this is a live-in position based in Botswana’s Okavango Delta.
KEY OUTPUTS
Keep the wine list up to date, in coordination with the Regional Chef and Operations Manager· Confident in recommending food and wine pairings to guests, taking into account their personal tastes and food choices· Assist with preparation and service of wines and other drinks· Manage cost and quality controls· Manage wine room and ensure it is fully-stocked· Develop and motivate team members through capability development
PERSONAL CHARACTERISTICS
Self-confidence, maturity and friendliness· Passionate about service, guest delight, and maintaining the golden thread· Clean, neat and tidy as a person and in the workplace· Willingness to work to the guests’ timing, not your own· Confidence in food and beverage service· Ability to work as part of team and effectively communicate with guests, butlers, kitchens· Multi-tasking in a fast-paced environment
KNOWLEDGE & PREVIOUS WORK EXPERIENCE REQUIRED
Previous experience as a Sommelier, Wine Steward/Stewardess or similar role· Ability to create tasteful food and wine pairings· Extensive knowledge of Southern African wines and vineyards· Previous experience with a Point of Sale system an advantage· Certification as a Sommelier or degree in hospitality
This talented individual should have excellent organisational skills whilst showing confidence in their skills and knowledge. They also need to be able to work under pressure and enjoy working with people
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMDM5MDgxMDYwP3NvdXJjZT1ndW10cmVl&jid=1503277&xid=1039081060
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East Africa Global Concierge
Location: Arusha, Tanzania OR Nairobi, Kenya
BRIEF
The Company’s Global Concierge service is a personal, bespoke global ‘access platform’ for direct, indirect guests, and travel partners, for guests travelling with the company in Africa. It provides information and assists with travel requirements pre, post, and during travel with the company – ensuring guests and trade partners receive a personalised, worry-free experience. The in-country support service will operate seven days a week.
KEY OUTPUTS
Upholding the values of the company ... Care of the people, Care of land and Care of the wildlifeCalm and professional communication skills in order to service travel partners, direct and indirect guestsConsistent and clear communication with trade partners, direct and indirect guests, sales teams, preferred supplier partners and colleagues where requiredProactive selling of the company’s Africa products and services ensuring the best suitable safariMeets people and responds to a variety of situations with poise, patience, and discretionMust have patience, tact, a cheerful disposition and enthusiasm, as well as a willingness to serveHave a strong knowledge of the company and the regions and territories it operatesAn independent, curious and “can do it” nature
ADDITIONAL DUTIES
Attend and participate in continuing educational programs and training webinarsSupport and Assist other departments and offices during leave cycles
QUALIFICATION REQUIRED
High School Qualification, 3 year University/College Qualification advantageous4 years Tour Operator Experience as a Travel Consultant with preference to individuals who have worked in a bed management environment or Lodge Management Experience or a Concierge Service Experience
KNOWLEDGE REQUIRED
An in-depth knowledge of Operating Systems Advantageous (Tourplan, Maximizer, WETU, the company’s Guest Information System - training provided)Good destinations knowledge of East Africa preferableA willingness and aptitude to learn
SKILLS REQUIRED
Experience with multi-currency with an understanding of the principles of foreign currencyWorking in an orderly mannerMust possess multi-tasking skills with constant interruptionsMust readily resolve challenges to the satisfaction of guests and travel partners. If not able to resolve, take ownership to ensure it gets to the appropriate person/department for assistanceCustomer Service and Relationship focusedWorking under pressure
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS85NzgwMTQ3NjQ/c291cmNlPWd1bXRyZWU=&jid=1508286&xid=978014764
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Do you enjoy interacting with people from different cultural backgrounds? Would you help others realize their travel dream and experience the best that a destination has to offer? Would you like to join a multicultural and passionate team in an entrepreneurial environment where boundaries in the global travel industry are challenged and new ideas and out-of-the-box thinking are welcomed and encouraged?
Overview
Our client is currently recruiting a Travel Coordinator | Destination Specialist to join their team. The role of a trip coordinator is to manage and coordinate trips for our international guests while they are travelling with the company, with the aim of bringing alive the magic of travel through a well-organized and seamless trip. Specifically, the responsibilities would include:
Working closely with their partners to confirm ground services the moment a booking comes inReconfirming all services with relevant partners before the start of a trip to ensure everything is booked as per what has been promised to the guestLiaising between their guests and the partners to execute trips and deliver on the experiences promised by their travel consultantsProviding prompt, courteous service to guests by applying critical thinking and problem-solving skills to their problemsUnderstanding the guests’ requirements and coordinating with different departments to prepare necessary arrangements pre and post the guests’ travelBriefing guests about their upcoming experience in Africa and EuropeActing as the single point of contact for guests on his or her trip and providing 24hr support throughout the duration of the trip - this would include availability over weekends and holidays in case of emergencies or crisisIssue handling, catering to special requests, planning surprises and special activities, and regular follow-ups with guests by negotiating with partners for freebies or special rates
? We are looking for a more tailor made Senior consultant.
? Experience working with Southern Africa product.
? TourPlan knowledge preferable not a must.
? Has 4-5 years DMC (Destination Management Company) experience Knowledge on Southern Africa product.
? Experience working with US/UK markets
What do they expect from you?
You love interacting with and helping people and have a passion for delighting guests and making their travel dreams come true. You are willing and keen to go the extra mile to support our guests and comfortable with flexible working hours including evenings and weekends if necessaryYou are an excellent communicator in the English language, both verbal and written. This entails st...
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Financial Manager
Location: Arusha, Tanzania
This business is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, and have the guest experience at the core of their focus daily and care of the sustainability of our communities and environment. Every single employee makes a huge difference to our success and our contribution to the world, regardless of their role or function. For this reason, we choose individuals very carefully – they are the strength and the future of this business.
CHARACTERISTICS
Hands-on, self-driven and motivatedOrganised and results orientedExcellent problem-solving skillsComfortable in dealing with and tolerant of diverse cultures, languages and environmentsHighly numerate and accurate, with an eye for detail on numbers and analysis of financial resultsHighly ethical and integrous with the ability to be principled when necessaryBe open to and adapt to the very specific company culture of tolerance across the regions we operate
RESPONSIBILITIES
Finance reporting function for all business units
balance sheet reconciliations and process monthly journalsmonthly management account reporting for regional business units and variance analysisquarterly forecasts, annual budgets and high-level forecastsTreasury management and cashflow forecastingFixed asset register maintenanceDebtors age analysis and bad debt provisionRevaluation and authorisation of all bank reconciliationsReview and approval of payment obligations (creditors)
Maintain commercial focus through preparation & review of detailed budgets, forecasts and input into management decisionsInvestigate and report variances and implement controls to reduce variances where relevantPlan, direct and coordinate the responsibilities of subordinates to ensure they are performing in line with expectations, including regular lodge visitsManage External Audit and field queries with Audit TeamCo-ordinate regional annual budgeting and quarterly forecastingCompletion and submission of relevant tax returns, including VAT, Income Tax, PAYE and Withholding TaxMaintain procedures for custody and control of assets and records in order to ensure safekeepingEstablish and maintain...
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Speak English?
Want to Work Abroad?
2 year contractTickets, accommodation, transport, food allowance providedAll statutory requirements and work/immigration permit providedCompetitive salary (USD) + incentive
Responsibilities
Provide options of massage that are best for client conditionConsult with clients about their medical histories and any problems with stress and/or pain in order to determine whether massage would be helpfulMassage and knead the muscles and soft tissues of the human body in order to provide treatment for medical conditions, injuries or wellness maintenancePrepare and blend oils, and apply the blends to clients skin
Qualifications
Experience working in a spa or therapy center environment preferred2+ years experience as a professional massage therapistProficient knowledge of reflexology, Swedish, prenatal, hot stone, trigger point, sports, and deep tissue massageExcellent communication skills, both verbal and writtenGreat interpersonal skillsDexterous and able to stand for extended periodsAbility to keep a well-groomed, professional appearance
Ability to perform massages on diverse clients
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