Duty Managers | The Lodge and Waterside at Royal M

The main purpose of the Duty Managers at Royal Malewane is to manage and control the daily operations of the hotels. To ensure that the standards of The Royal Portfolio are met, in order to contribute to the purpose of the company which is "to give our guests a complete experience and a perfect stay".

MAIN DUTIES & RESPONSIBILITIES
Ensure complete guest interaction and satisfaction at all times.
Monitor health and safety throughout the hotels.
Overseeing day-to-day operations.
Constantly communicating guest moves and needs with all departments of the hotels.
Be the point of contact for guests and anticipate and cater for their needs.
Be present and create management presence.
Ensuring the smooth running of all FOH service areas and assist all service staff if and when needed.
Guide agent, journalist and guest site inspections around the properties.
Living, Breathing and Understanding the company’s purpose and values and ensure that the hotel is immersed in the TRP Culture.
Assisting all department HODs and staff, as and when required
 

REQUIREMENTS & QUALIFICATIONS
Tertiary qualification in Hospitality (Required)
5 years’ Experience in a luxury 5* establishment (Required)
3 years’ Hotel Management Experience (Required)
3 years’ Room Division Experience (Preferred)
3 years’ Food & Beverage Experience (Preferred)
3 years’ Housekeeping Experience (Preferred)
Strong English verbal and written communication skills
Systems - Micros (POS), Opera (PMS), Microsoft Office
Driver''s license is essential
 

It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio.

South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document.

All new appointments at The Royal Portfolio’s properties will need to show proof of vaccination against Covid 19.