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1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Norwegian Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Norwegian and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely
• Active Fibre Connection
Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures.
Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills).
Salary and working ...Job Reference #: 202526
3d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Spanish (Hespanic) Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Spanish (Hespanic) and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• M...Job Reference #: 202443
3d
1
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We are looking for experienced Real Estate Agents. Applicants must have their own transport, laptop, and cell phone. We are looking for hardworking individuals who are self-motivated, resilient, driven, and disciplined, with a passion to succeed. Please kindly forward your CV should you be interested in joining our team.
2d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Swedish Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Swedish and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely
• Active Fibre Connection
Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures.
Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills).
Salary and working hour...Job Reference #: 202529
3d
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Looking for vibrant and energetic individuals who has call centre experience for then 6 months.
You will be required to sell bank accounts. If you can meet your daily targets and want to make money then book your seat now before its too late.
Following must be brought on the day of interview:
1. Copy of Cv
2. Copy of matric certificate
3. References
Job is situationed in Morningside. Please contact me on 0745011637 to set up a interview or eaither whatsapp me to set a meeting up.
Great opportunities and growth.
limited seats are available.
3d
VERIFIED
1
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1. Develop and maintain the sales team
- Leading a team within the Outbound and telemarketing call centre to meet business requirements- To guide and support team members
2. Operational management
- Setting, measuring and meeting performance targets for speed, efficiency, sales and quality for the team- Driving operational and technological efficiencies within the team- Managing the daily running of the team- Monitor team members performance against target on a day to day basis, and implement changes whereappropriate- Ensure the individual team member’s service standards are adhered to, e.g. meeting and exceeding Targets,team productivity, data conversions, Talk time interactions captured, etc.- Handling difficult customer complaints or enquiries- Drive quality control and ensure corrective action are taken where required- Analyze performance statistics of teams, e.g. number of calls per team, number of successful contacts, wrap up codes and ensure that appropriate action is taken.- Forecasting capacity against plan on a weekly/monthly basis- Ensure adherence to the operational policies and procedures- Participating in the recruitment and selection of staff- Monitor performance on regular basis and provide constructive feedback- Pro-actively encourage high performance at all times- Ensure all staff issues are dealt with appropriately and within a timely fashion- Ensure all daily, weekly and monthly workloads are completed- Motivating, developing and retaining staff- Identifying staff training needs and planning of training sessions- Adhering to all HR policies and procedures- Monitor performance on regular basis and provide constructive feedback- Pro-actively encourage high performance at all times
3. People Management
- Ensure all staff issues are dealt with appropriately and within a timely fashion- Ensure all daily, weekly and monthly workloads are completed- Motivating, developing and retaining staff- Identifying staff training needs and planning of training sessions- Adhering to all HR policies and procedures
4. Health and Safety Compliance.
- Conform and adhere to Safety, Health and environmental legislative requirements.- Report any health and safety concerns/incidents in the workplace to the manager / health and safetyrepresentative.- Assist the company to establish and maintain a fully compliant healthy and safe work environment.- Attend the Safety, Health and Environmental workshops as required by management.
https://www.ditto.jobs/job/gumtree/3398722366?source=gumtree
3d
SavedSave
Experience call centre agents required for 2024 in the Chatsworth area. Minimum 6 months out bound call centre experience needed. Vehicle tracking experience will be an advantage. We offer a guaranteed basic salary + daily, weekly and monthly incentives+ uncapped commission. Should u feel u meet the above requirements, please contact Catherine on 0744101072 or email catherine@safmarketing.co.za
5d
SavedSave
Please
may all applications along with a motivational letter be sent to: latania.p@pioneergroup.co.za
7d
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Brand Afrikan is Looking for people between theage of 16 and 25 Who wish to be part of the growing business.The candidates will be promoting Brand Afrikan Products to people especially at malls and taxi ranks for more information plz contact Zandile on 0657055425 or 0614479503
9d
1
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We are currently seeking Counter Sales Staff to join our AutomotiveParts & Spares company based in Clairwood , Durban.Requirements:*Sales experience is highly essential *Automotive knowledge with car spares & parts would bean advantage*Be of sober habits*Good verbal & telephonic communications*Be computer literate *Must be able to work under pressure at times*Be a good team playerPlease send your CV application together with your salaryexpectations to nwcvapplication@gmail.comPlease do not respond via this ad, only emailed applicationswill be reviewed.
10d
1
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Basic of 3500, working Monday to Friday with a experience of three months
Must hungry for money, our email address is info@hotel-leisureholidays.co.za
10d
We are currently seeking outbound Call center agents:
Duties Include: Cold Calling Telephone Ettiquette Objection Handling Meeting Daily / Weekly / Targets Dialing from a Data base Basic Salary - R4000 - R8000 + incentives + attendance bonus
Working Hours - Mon - Friday 09:00 to 17:00
Preference will be given to candidates with Outbound Sales experience & prefrebably bilingual in more than one official language.
Interested candidates can E-mail : careersmts01@gmail.com to secure an interview
11d
1
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A medical emergency startup is looking for a dynamic driven high performer Sales Manager with a positive, growth mindset who will lead the Sales Department and call on new clients to build a quality sales pipeline.Requirements: Matric , call center experience, field sales experience preferably in corporate sector B2BOn offer:The remuneration package on offer will depend on the successful candidate's experience:Email CV to admin@ambucareplus.co.za
12d
1
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WE ARE LOOKING FOR YOUNG AND PASSIONATE BUSINESS PARTNERS TO JOIN OUR TEAM IN ZC MARKETINGNO EXPERIENCE NEEDED MUST HAVE MATRIC AND ID GOOD COMMUNICATION SKILLS AGES BETWEEN 18-30 YEARSFOR MORE INFORMATION WHATSAPP :0823560282
10d
SavedSave
Company Overview:
Starrate is a leading supplier
in the pharmaceutical industry, specializing in providing pharmaceutical
packaging systems, drug administering systems, medical devices, and raw
materials. As the South African sales and distribution partner of various multinational
manufacturing groups, we are committed to delivering high-quality products and
solutions to our clients.
Responsibilities:
•
Provide administrative support to the sales team,
including processing sales orders, preparing quotes, and managing customer
inquiries.
•
Assist with customer account management, including
updating contact information, tracking order status, and resolving issues or
discrepancies.
•
Coordinate with internal departments, such as logistics
and finance, to ensure timely delivery of products and accurate invoicing.
•
Prepare sales reports and analyze data to identify
trends, opportunities, and areas for improvement.
•
Assist in the preparation and coordination of sales and
marketing presentations, meetings, and events.
•
Maintain organized and up-to-date documentation and
records related to sales activities.
Requirements:
•
Bachelor’s degree in Business Administration, Sales,
Marketing, or a related field (or equivalent experience).
•
Previous experience in a sales support or sales
administrative role, for manufacturers or distributors, or suppliers ideally
within the pharmaceutical or medical supply industries.
•
Strong organizational and multitasking skills, with the
ability to prioritize tasks and meet deadlines in a fast-paced environment.
•
Excellent communication and interpersonal skills, with a
customer-focused mindset.
•
Proficiency in Microsoft Office Suite and CRM software.
•
Attention to detail and accuracy in data entry and
documentation.
•
Ability to work independently and collaboratively as part
of a team.e-mail: theresa@starrate.co.za
11d
SavedSave
Company Overview:
Starrate is a leading supplier
in the pharmaceutical industry, specializing in providing pharmaceutical
packaging systems, drug administering systems, medical devices, and raw
materials. As the South African sales and distribution partner of various multinational
manufacturing groups, we are committed to delivering high-quality products and
solutions to our clients.
Responsibilities:
•
Develop, build and maintain strong relationships with key
accounts with pharmaceutical manufacturers nation wide, understanding their
needs and providing tailored solutions.
•
Drive sales growth by identifying new business
opportunities, as well as within existing accounts and expanding the company’s
product offerings.
•
Develop and execute strategic account plans to achieve
sales targets and maximize revenue from assigned accounts and business division
•
Collaborate with internal teams, including supporting general
sales, marketing, and product development, to ensure alignment with customer
needs and objectives.
•
Act as the primary point of contact for assigned
accounts, addressing inquiries, resolving issues, and ensuring exceptional
customer service.
•
Stay informed about industry trends, market developments,
and competitor activities to identify opportunities and threats.
Requirements:
•
Bachelor’s degree in Business Administration, Sales,
Marketing, or a related field.
•
Proven track record of success in sales or account
management ideally with products supporting the pharmaceutical manufacturing
industry; packaging, delivery systems, medical devices, raw materials, or
chemicals; with a minimum of 5 years experience.
•
Strong interpersonal and communication skills, with the
ability to build rapport and credibility with key stakeholders.
•
Excellent negotiation and problem-solving abilities.
•
Results-oriented mindset with a focus on exceeding sales
targets and driving business growth.
•
Ability to travel, and work independently and
collaboratively in a fast-paced environment.
•
Proficiency in CRM software and Microsoft Office Suite.e-mail: theresa@starrate.co.za
11d
SavedSave
Looking vibrant agents who is looking to make money grow within the company its a vibrant environment and theres loads of money to be made come through for an interview and we will discuss further ..... Join our growing team now international call centre agents required Are you a go getter passionate about making money then Televate is the place to be
17d
Position available for a FMCG Sales Rep in KZN.
**3 years experience required**
We are a long standing business with multi-product sales and are now
looking to add to our sales team.
We are looking for someone who is hard working and committed.
Trustworthy, presentable and punctual.
A minimum of 3 years experience in a similar field.
Have your own reliable vehicle.
Own cellphone with internet and email.
You will be required to service stores on a regular basis.
The ideal candidate would need to cover the KZN region - to be discussed in full.
Preference would be given to candidates with previous rep/merchandising
experience.
Remuneration to be discussed.
Head Office based in Johannesburg.
All CV's can be sent to office@philtertrading.co.za for consideration.
Please note, we will not respond to messages without a CV.
18d
1
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Footwear Component manufacturer based in Chatsworth. We are looking for a sales and marketing individual. Must be able to do social media networking. Telesales and emailing. Searching new clients and servicing existing clients. Basic and commission. Email CVs to kevingov.evo@gmail.com
20d
SavedSave
Looking for a counter sales person in a Auto shop Must have customer service skills.Contact Adam 0746203931
20d
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