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Job Description:
We are looking for a Call centre manager to supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness. You will also ensure that technology is utilized to a maximum and that staff are well-organized and productive. An excellent call center manager must be an organized, reliable and results-driven professional. They must have a practical mind to solve problems on the spot partnered with an ability to see the “big picture” and make improvements. As a call centre manager, you must also have excellent customer service and communication skills. The goal is to do everything possible to attain goals and achieve great results for our company.
Responsibilities:
• Develop objectives for the call centre’s day-to-day activities
• Conduct effective resource planning to maximize the productivity of resources (people, technology etc.)
• Collect and analyze call-centre statistics (sales rates, costs, customer service metrics etc.)
• Assume responsibility for budgeting and tracking expenses
• Hire, coach and provide training to personnel to maintain high customer service standards
• Monitor and improve ordering, telephone handling and other procedures
• Evaluate performance with key metrics (accuracy, call-waiting time etc.)
• Prepare reports for different departments or upper management
Requirements:
• Proven experience as call centre manager or similar position
• Experience in customer service is required
• Knowledge of performance evaluation and customer service metrics
• Solid understanding of reporting and budgeting procedures
• Experience in basic financial analysis (cost-effectiveness, cost-benefit etc.)
• Proficient in MS Office and call centre equipment/software programs
• Outstanding communication and interpersonal skills
• Excellent organizational and leadership skills with a problem-solving ability
• Positive and patient
• High school diploma or equivalent; a Higher degree in a relevant discipline will be appreciated
• Certified Call Center Manager (e.g. CCCM) or equivalent qualification is a plus
8h
1
A managerial vacancy is available for a highly skilled and experienced Call Center Team Leader / Manager with a strong sales background to join our dynamic customer support team in Durban. This is a 12 month contract with the possibility to go permanent. As a Manager, you will play a pivotal role in guiding and supervising the call center agents, ensuring a seamless customer experience with the companies innovative medical service. You will be responsible for overseeing an inbound customer care agents and outbound sales agents,providing leadership, and fostering a positive and productive team environment. Your sales expertise will be instrumental in assisting the outbound sales team achieve their targets.Key Responsibilities:Lead, mentor, and supervise, ensuring that they meet performance targets and provide exceptional customer service.Conduct regular performance evaluations and provide constructive feedback for professional development.Effectively dealing with client queries and complaints.Handle escalated customer inquiries and complex technical issues, providing effective solutions while maintaining a customer-centric approach.Oversee the maintenance of detailed records of customer interactions and resolutions, ensuring accuracy and compliance with company policies and the contracted service levels.Qualifications: Minimum 2 to 4 years proven experience in a sales supervisory or leadership role, preferably in a medical call center or sales call center or customer service environment. Demonstrated proficiency in technology, including familiarity with digital tools and applications.Personal Attributes:Exceptional leadership skills with the ability to inspire and motivate a team to achieve targets and deliver outstanding customer service.Strong problem-solving abilities and the capacity to handle complex customer inquiries and technical issues.A quick learner with a passion for acquiring new knowledge and skills in the medical and technological domains.Excellent communication skills, both verbal and written, with a focus on clear and concise explanations for complex issues. Ability to manage high levels of pressure, demandsKindly send your CVs and supporting documents to admin@ambucareplus.co.za
1d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our 'people first' approach. We are recruiting for experienced Italian Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Italian and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based o...Job Reference #: 202438
6d
Our client in the hospitality industry is seeking a Dedicated Call Centre Sales Supervisor:REQUIREMENTS:Sales Supervisor to drive and lead a call centre teamMinimum 3 years in Supervisor positionManaging 15 sales agentsTarget DrivenExcel experienceBubbly personPOSITION INCLUDES:Basic salary Max R8k per monthCommission earningsMonthly incentivesFull training providedBENEFITS:Provident fundMedical aid contributionDiscounted holidays for you and your familyPlease email word formatted and UPDATED cv's including ALL reasons for leaving past/current employers.Immediate startclaire@wedynamic.co.zaWorking hours Monday - Friday 8-16:30Saturdays 8-13:00Should you not hear from us within 7 working days, please consider your application unsuccessful.Wishing you all the best
1d
Reputable Company seeking permanent, experienced Call center sales agents. We pay a basic salary, plus commission, plus incentives.Kindly forward your cv to verausha@diponoholdings.co.za
2d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our 'people first' approach. We are recruiting for experienced German Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both German and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on ...Job Reference #: 202440
6d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our 'people first' approach. We are recruiting for experienced French Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both French and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on ...Job Reference #: 202442
6d
Well establish KZN company seeking experienced sales rep to service FMCG / Forecourt stores in the Bluff / Chatsworth area. Commission based salary. Must have own reliable vehicle. Position available immediately. Please send CV to voornchretien@gmail.com
2d
Legal & Tax
Services is HIRING!!! – DURBAN
Let 2024 be the start
to your Financial Freedom and new career!
We are looking for
vibrant, self-motivated, and money-driven contact centre consultants to join
our winning sales team in January 2024.
Requirements
Minimum
of 2 years outbound call centre Sales experience Computer
literateHave
a Positive attitude. Excellent
Time-keeping and Attendance. Excellent
Communication skills Ability
to work individually and within a team Target
driven mentalityAbility
to meet targets Ability to generate leads/referrals
We provide:
Excellent
working hours Basic
Salary Provident fund and other benefitsUncapped
Commission Bonuses Incentives
Please submit your updated CV via email to prinola@legalandtax.co.za
Short listed candidates will be contact for a face to face
interview.
2d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our 'people first' approach. We are recruiting for experienced Spanish (Hespanic) Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Spanish (Hespanic) and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• M...Job Reference #: 202443
6d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our 'people first' approach. We are recruiting for experienced Dutch Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Dutch and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on th...Job Reference #: 202441
6d
We are needing OUTbound call centre agents to work at our Clients office on the Beach Front:Uncapped commission structureDaily incentivesFull training providedREQUIREMENTS:Minimum - 2.5 years Call Centre Experience (excellent selling skills)Live in the Durban AreaTarget DrivenResponsible and Hard workingBENEFITS ONCE PERMANENT:Medical Aid, Provident Fund, VIP access to 1 week HolidayPlease ensure ALL reason for leaving you past and current employer are onyour CV.Training Start Date to be advisedMonday - Friday 8-16:30 Saturdays 8-13:00Basic - R4956.00 - R6000.00 per month experience dependant, PLUS uncapped commissionSend us your CV in WORD format (UPDATED) to info@ctwconsulting.co.za.NO CHANCERSReferences will be done
3d
Sales rep required urgently to market our products.
looking for school leavers who is loud spoken
Must have licence and own vehicle
email cv to : southerntextiles@ymail.com
4d
1
1. Develop and maintain the sales team
- Leading a team within the Outbound and telemarketing call centre to meet business requirements- To guide and support team members
2. Operational management
- Setting, measuring and meeting performance targets for speed, efficiency, sales and quality for the team- Driving operational and technological efficiencies within the team- Managing the daily running of the team- Monitor team members performance against target on a day to day basis, and implement changes whereappropriate- Ensure the individual team member’s service standards are adhered to, e.g. meeting and exceeding Targets,team productivity, data conversions, Talk time interactions captured, etc.- Handling difficult customer complaints or enquiries- Drive quality control and ensure corrective action are taken where required- Analyze performance statistics of teams, e.g. number of calls per team, number of successful contacts, wrap up codes and ensure that appropriate action is taken.- Forecasting capacity against plan on a weekly/monthly basis- Ensure adherence to the operational policies and procedures- Participating in the recruitment and selection of staff- Monitor performance on regular basis and provide constructive feedback- Pro-actively encourage high performance at all times- Ensure all staff issues are dealt with appropriately and within a timely fashion- Ensure all daily, weekly and monthly workloads are completed- Motivating, developing and retaining staff- Identifying staff training needs and planning of training sessions- Adhering to all HR policies and procedures- Monitor performance on regular basis and provide constructive feedback- Pro-actively encourage high performance at all times
3. People Management
- Ensure all staff issues are dealt with appropriately and within a timely fashion- Ensure all daily, weekly and monthly workloads are completed- Motivating, developing and retaining staff- Identifying staff training needs and planning of training sessions- Adhering to all HR policies and procedures
4. Health and Safety Compliance.
- Conform and adhere to Safety, Health and environmental legislative requirements.- Report any health and safety concerns/incidents in the workplace to the manager / health and safetyrepresentative.- Assist the company to establish and maintain a fully compliant healthy and safe work environment.- Attend the Safety, Health and Environmental workshops as required by management.
https://www.ditto.jobs/job/gumtree/3398722366?source=gumtree
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6d
1
The successful candidate will be accountable for achieving the regional sales and profitability goals. This person will be responsible for overseeing existing client base as well as prospecting for new business.
Responsibilities:
Client liaison - internal and external clientsEnsuring set targets are achievedResponsible for the regions forecasting and sales trackingEvaluating market trends and gathering competitive informationIdentifying trends that affect current and future growth or regional sales and profitability
Qualifications and competencies required:
Post Matric qualification, supported by at least 5 years sales experience (external sales) in a technically orientated environmentStrong interpersonal and closing skillsKnowledge of the Lift Truck industry would be advantageousOwn transport Must be prepared to travel extensively
Note: Only shortlisted candidates will be contacted
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMjE1NTgyNTQ2P3NvdXJjZT1ndW10cmVl&jid=1750838&xid=2215582546
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6d
An experienced FMCG sales rep required to service Durban to Pietermaritzburg & Durban to Ballito.Must have your own reliable car, cell phone and access to send & receive e mailsWe are a multi-brand sales & merchandising company in existence for many yearsThe correct person could progress to becoming the regional sales manager if they prove themselvesOffer the correct person salary plus re-imbursive petrol/toll/parking allowancePlease send CV to office@philtertrading.co.zaRef: KZN
3d
1
A recently established Security is looking for field sales agents to commence employment from January next year, We require an experienced candidate in the field but a training will be provided as well. To book an interview kindly call:Clive:069 236 3320email: accounts@axcessmobile.net
8d
1
OwlDev is a Business Web & Mobile Development Agency.We're searching for talented sales reps to join us and expand our client base.If you're ready to dive into a fast-paced, rewarding career, we'd be excited to hear from you!Personality Traits:• Hungry to make sales and earn commission.• Able to hold an intelligent conversation.• Able to listen and speak at the right time, be socially aware.• Able to clearly understand what the clients needs are.• Self-disciplined and able to work independently.• Presentable, neat and organized.• Target and service driven.• Goal-oriented, with a focus on both targets and service delivery.Experience & Background:• At least 2 years of experience in sales, preferably in the IT sector.• Clear criminal record• Access to personal computer and a reliable internet connection.Responsibilities:• Actively seek out and acquire new clients.• Foster, build & maintain strong relationships.• Follow up regularly with established clients.• Provide client support.• Assist in marketing related tasks.Offer is R5000.00 per month with commission.Target is at least 4 clients per day.Potential of a permanent post after third month.Contact us via Whatsapp: 0813237632 (its just faster)Or Email your CV to: careers@owldev.co.za
8d
We are currently looking for a dynamic and motivated Security Sales Representative to join our team. The successful candidate will be responsible for promoting and selling our security products and services to both residential and commercial clients.Responsibilities:Identify and prospect potential customers through cold calling, networking, and referrals.Present and demonstrate our security products and services to interested customers.Create and deliver persuasive sales presentations and proposals to potential clients.Negotiate contracts and pricing agreements with customers.Establish and maintain strong relationships with clients to ensure customer satisfaction and repeat business.Stay updated on industry trends, products, and competitors.Meet and exceed sales targets and objectives.Must have own vehiclePlease send CV to cv@customcrime.co.za
8d
We are currently hiring call centre agents to start ASAPRequirements: grade 11& 12Must have good communication skillsCustomer orientedWork well under pressureTime managementMeet targetTraining will be provided and paid forSalary: Basic (R3500) plus CommissionIf interested please send your resume via WhatsApp 0630286882 limited space
9d
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