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Call Centre Agent
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20 days ago357 views
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General Details
Location:
Advertised By:Private
Company Name:Televate
Job Type:Full-Time
Employment Equity:EE/AA
Description
Looking vibrant agents who is looking to make money grow within the company its a vibrant environment and theres loads of money to be made come through for an interview and we will discuss further ..... Join our growing team now international call centre agents required Are you a go getter passionate about making money then Televate is the place to be
Id Subtitle 1272832592
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Televate Contact
Selling for 7+ months
Total Ads5
Active Ads1
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5Total Ads
832Total Views
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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced French Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both French and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on ...Job Reference #: 202442
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We are currently seeking talented sales agents to become part of our
team. We offer competitive earning opportunities with a basic salary of
R5000, Uncapped commission and various incentives.
Ideal candidates should possess a minimum of 1 year of call centre
experience in sales, hold a Matric certificate and be computer literate.
Join our team and unlock your potential of success.
Email : minenhle@urbanrewards.co.za
Pay: R5 000,00 per monthLocation : Umhlanga Rocks, 04 Lagoon Drive.
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BRING A HARDCOPY CV Competitive basic salaryUncapped commissionDaily/weekly incentivesShift times 10am to 8pmNo weekendsNo salary issues.Lots of room for growthGood, Fun environmentBenefits - Provident fund
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Full job descriptionWe
are currently seeking talented sales agents to become part of our team.
We offer competitive earning opportunities with a basic salary of
R5000, Uncapped commission and various incentives.
Ideal candidates should possess a minimum of 1 year of call centre
experience in sales, hold a Matric certificate and be computer literate.
Join our team and unlock your potential of success.
Email: minenhle@urbanrewards.co.za Location : 04 Lagoon drive, Umhlanga Rocks
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Looking for UK sales agents Must have over 1 years UK sales experience Must bring a hardcopy of your CV 0723418281 0315073580
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