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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced German Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both German and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on ...Job Reference #: 202440
6d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Czech Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Czech and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely
• Active Fibre Connection
Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures.
Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills).
Salary and working hours:
...Job Reference #: 202532
6d
1
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Our client in the Truck Industry is seeking a Sales Manager in Pinetown, Durban.
Duties:
Managing organizational sales by developing a business plan that covers sales, revenue, and expense controls.
Meeting planned sales goals.
Setting individual sales targets with the sales team.
Tracking sales goals and reporting results as necessary.
Overseeing the activities and performance of the sales team.
Coordinating with marketing on lead generation CMS.
The ongoing training of your salespeople.
Developing your sales team through motivation, counseling, and product knowledge education.
Promoting the organization and products.
Understand our ideal customers and how they relate to our products.
Contributes to team effort by accomplishing related results as needed.
Any other reasonable and lawful duties required by the Dealer Principal from time to time.
Liaise with Workshop and Parts regarding sales staff enquiries.
Time manages sales staff to maximize the best use of their time.
Handle customer concerns above the normal scope of the sales person.
Negotiate discounts to maximize Retained Gross Profit.
Set sales meetings and pipeline recording.
Meet with the Dealer Principal weekly to update the status of the New Vehicle Sales Dept.
Requirements:
Minimum 3 years experience in a similar role
Experience managing and directing a sales team.
Excellent written and verbal communication skills.
Experience in planning and implementing sales strategies.
Experience in customer relationship management.
Code 8 license.
Matric or higher.
Commercial experience.
Personal Attributes:
Dedication to providing great customer service.
Ability to lead a sales team.
Management and leadership skills
Strong communication skills.
SECTOR: Automotive
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93ZWJhcHAucGxhY2VtZW50cGFydG5lci5jb20vd2kvYXBwbGljYXRpb25fZm9ybS5waHA/aWQ9c3RhZmZzb2xzJnZhY2FuY3lfcmVmPUUuTDAwMjA0NS9BSw==&jid=1812340&xid=E.L002045/AK
3d
1
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Windermere based call centre is looking for experienced debt review call centre agents
must have minimum 1 year experience with references
please email CV to sibongile@tpds.co.za
5d
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Job description
Our financial group
is currently seeking vibrant, target driven call centre agents for our Debt
Review Department.
Requirements:
Min of Grade 12/
Matric Certificate.
1 year
telemarketing/ sales experience in a Debt Review Position
Must have experience
with Idocs
Must have a clear
command of English. Ability to speak more than one South African language.
Must be computer
literate (compulsory)·
The individual must
be professional, great communication skills, a high level of accuracy and the
ability to go over and beyond to succeed.·
Abilities:- Demonstrate the ability to
meet and/or exceed determined sales targets, ability to build strong client
relationships telephonically, Very strong sales and persuasion skills, Strong
and flexible personality, Excellent client service skills, Excellent verbal and
written communication skills, Excellent listening skills, Excellent problem
solving and objection handling skills.
Job Type: Full-time
Salary : R4 500,00
Working Hours :
Monday to Friday 08:00 to 16:30
5d
1
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Looking for UK sales agents Must have over 1 years UK sales experience Must bring a hardcopy of your CV 0723418281 0315073580
5d
1
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Sxhumana IT Solutions is looking for Sale RepresentativesRequirements:- Good communication skills- Sales experience will be an advantage-Time management skillsYou can send a Whatsapp message for a quick responseWhatsapp : 0710596303 or 0785382385
5d
1
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We are looking for experienced Real Estate Agents. Applicants must have their own transport, laptop, and cell phone. We are looking for hardworking individuals who are self-motivated, resilient, driven, and disciplined, with a passion to succeed. Please kindly forward your CV should you be interested in joining our team.
5d
1
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We are looking for experienced Real Estate Agents. Applicants must have their own transport, laptop, and cell phone. We are looking for hardworking individuals who are self-motivated, resilient, driven, and disciplined, with a passion to succeed. Please kindly forward your CV should you be interested in joining our team.
5d
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Looking for vibrant and energetic individuals who has call centre experience for then 6 months.
You will be required to sell bank accounts. If you can meet your daily targets and want to make money then book your seat now before its too late.
Following must be brought on the day of interview:
1. Copy of Cv
2. Copy of matric certificate
3. References
Job is situationed in Morningside. Please contact me on 0745011637 to set up a interview or eaither whatsapp me to set a meeting up.
Great opportunities and growth.
limited seats are available.
6d
VERIFIED
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1. Develop and maintain the sales team
- Leading a team within the Outbound and telemarketing call centre to meet business requirements- To guide and support team members
2. Operational management
- Setting, measuring and meeting performance targets for speed, efficiency, sales and quality for the team- Driving operational and technological efficiencies within the team- Managing the daily running of the team- Monitor team members performance against target on a day to day basis, and implement changes whereappropriate- Ensure the individual team member’s service standards are adhered to, e.g. meeting and exceeding Targets,team productivity, data conversions, Talk time interactions captured, etc.- Handling difficult customer complaints or enquiries- Drive quality control and ensure corrective action are taken where required- Analyze performance statistics of teams, e.g. number of calls per team, number of successful contacts, wrap up codes and ensure that appropriate action is taken.- Forecasting capacity against plan on a weekly/monthly basis- Ensure adherence to the operational policies and procedures- Participating in the recruitment and selection of staff- Monitor performance on regular basis and provide constructive feedback- Pro-actively encourage high performance at all times- Ensure all staff issues are dealt with appropriately and within a timely fashion- Ensure all daily, weekly and monthly workloads are completed- Motivating, developing and retaining staff- Identifying staff training needs and planning of training sessions- Adhering to all HR policies and procedures- Monitor performance on regular basis and provide constructive feedback- Pro-actively encourage high performance at all times
3. People Management
- Ensure all staff issues are dealt with appropriately and within a timely fashion- Ensure all daily, weekly and monthly workloads are completed- Motivating, developing and retaining staff- Identifying staff training needs and planning of training sessions- Adhering to all HR policies and procedures
4. Health and Safety Compliance.
- Conform and adhere to Safety, Health and environmental legislative requirements.- Report any health and safety concerns/incidents in the workplace to the manager / health and safetyrepresentative.- Assist the company to establish and maintain a fully compliant healthy and safe work environment.- Attend the Safety, Health and Environmental workshops as required by management.
https://www.ditto.jobs/job/gumtree/3398722366?source=gumtree
6d
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Experience call centre agents required for 2024 in the Chatsworth area. Minimum 6 months out bound call centre experience needed. Vehicle tracking experience will be an advantage. We offer a guaranteed basic salary + daily, weekly and monthly incentives+ uncapped commission. Should u feel u meet the above requirements, please contact Catherine on 0744101072 or email catherine@safmarketing.co.za
9d
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Please
may all applications along with a motivational letter be sent to: latania.p@pioneergroup.co.za
11d
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Brand Afrikan is Looking for people between theage of 16 and 25 Who wish to be part of the growing business.The candidates will be promoting Brand Afrikan Products to people especially at malls and taxi ranks for more information plz contact Zandile on 0657055425 or 0614479503
12d
1
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We are currently seeking Counter Sales Staff to join our AutomotiveParts & Spares company based in Clairwood , Durban.Requirements:*Sales experience is highly essential *Automotive knowledge with car spares & parts would bean advantage*Be of sober habits*Good verbal & telephonic communications*Be computer literate *Must be able to work under pressure at times*Be a good team playerPlease send your CV application together with your salaryexpectations to nwcvapplication@gmail.comPlease do not respond via this ad, only emailed applicationswill be reviewed.
13d
We are currently seeking outbound Call center agents:
Duties Include: Cold Calling Telephone Ettiquette Objection Handling Meeting Daily / Weekly / Targets Dialing from a Data base Basic Salary - R4000 - R8000 + incentives + attendance bonus
Working Hours - Mon - Friday 09:00 to 17:00
Preference will be given to candidates with Outbound Sales experience & prefrebably bilingual in more than one official language.
Interested candidates can E-mail : careersmts01@gmail.com to secure an interview
14d
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WE ARE LOOKING FOR YOUNG AND PASSIONATE BUSINESS PARTNERS TO JOIN OUR TEAM IN ZC MARKETINGNO EXPERIENCE NEEDED MUST HAVE MATRIC AND ID GOOD COMMUNICATION SKILLS AGES BETWEEN 18-30 YEARSFOR MORE INFORMATION WHATSAPP :0823560282
13d
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Company Overview:
Starrate is a leading supplier
in the pharmaceutical industry, specializing in providing pharmaceutical
packaging systems, drug administering systems, medical devices, and raw
materials. As the South African sales and distribution partner of various multinational
manufacturing groups, we are committed to delivering high-quality products and
solutions to our clients.
Responsibilities:
•
Provide administrative support to the sales team,
including processing sales orders, preparing quotes, and managing customer
inquiries.
•
Assist with customer account management, including
updating contact information, tracking order status, and resolving issues or
discrepancies.
•
Coordinate with internal departments, such as logistics
and finance, to ensure timely delivery of products and accurate invoicing.
•
Prepare sales reports and analyze data to identify
trends, opportunities, and areas for improvement.
•
Assist in the preparation and coordination of sales and
marketing presentations, meetings, and events.
•
Maintain organized and up-to-date documentation and
records related to sales activities.
Requirements:
•
Bachelor’s degree in Business Administration, Sales,
Marketing, or a related field (or equivalent experience).
•
Previous experience in a sales support or sales
administrative role, for manufacturers or distributors, or suppliers ideally
within the pharmaceutical or medical supply industries.
•
Strong organizational and multitasking skills, with the
ability to prioritize tasks and meet deadlines in a fast-paced environment.
•
Excellent communication and interpersonal skills, with a
customer-focused mindset.
•
Proficiency in Microsoft Office Suite and CRM software.
•
Attention to detail and accuracy in data entry and
documentation.
•
Ability to work independently and collaboratively as part
of a team.e-mail: theresa@starrate.co.za
14d
SavedSave
Company Overview:
Starrate is a leading supplier
in the pharmaceutical industry, specializing in providing pharmaceutical
packaging systems, drug administering systems, medical devices, and raw
materials. As the South African sales and distribution partner of various multinational
manufacturing groups, we are committed to delivering high-quality products and
solutions to our clients.
Responsibilities:
•
Develop, build and maintain strong relationships with key
accounts with pharmaceutical manufacturers nation wide, understanding their
needs and providing tailored solutions.
•
Drive sales growth by identifying new business
opportunities, as well as within existing accounts and expanding the company’s
product offerings.
•
Develop and execute strategic account plans to achieve
sales targets and maximize revenue from assigned accounts and business division
•
Collaborate with internal teams, including supporting general
sales, marketing, and product development, to ensure alignment with customer
needs and objectives.
•
Act as the primary point of contact for assigned
accounts, addressing inquiries, resolving issues, and ensuring exceptional
customer service.
•
Stay informed about industry trends, market developments,
and competitor activities to identify opportunities and threats.
Requirements:
•
Bachelor’s degree in Business Administration, Sales,
Marketing, or a related field.
•
Proven track record of success in sales or account
management ideally with products supporting the pharmaceutical manufacturing
industry; packaging, delivery systems, medical devices, raw materials, or
chemicals; with a minimum of 5 years experience.
•
Strong interpersonal and communication skills, with the
ability to build rapport and credibility with key stakeholders.
•
Excellent negotiation and problem-solving abilities.
•
Results-oriented mindset with a focus on exceeding sales
targets and driving business growth.
•
Ability to travel, and work independently and
collaboratively in a fast-paced environment.
•
Proficiency in CRM software and Microsoft Office Suite.e-mail: theresa@starrate.co.za
14d
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Looking vibrant agents who is looking to make money grow within the company its a vibrant environment and theres loads of money to be made come through for an interview and we will discuss further ..... Join our growing team now international call centre agents required Are you a go getter passionate about making money then Televate is the place to be
20d
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