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Results for customer service jobs in Jobs in Woodstock
1
ENVIRONMENT:
If you enjoy tackling both back and front-end software development, then your coding expertise as an Intermediate - Senior C#.Net Developer is sought by a provider of cutting-edge Software Solutions. Your role will expose you to backend services, Web API, web applications, mobile applications and understanding customer and business needs. You will require a relevant Diploma and your tech toolset should include C#, ASP MVC, HTML/CSS, JavaScript, MongoDB (or other document databases), .NET Core, GIT, SVN, jQuery, Bootstrap, KnockoutJS, AngularJS. Any hands-on Blockchain & Azure/AWS or similar experience will prove beneficial.
DUTIES:
* Developing new (and maintaining existing) features in web-based, mobile, and Windows-based applications.
* Gathering and understanding of business requirements.
* Testing.
* Support.
REQUIREMENTS:
* A relevant Diploma
* C#
* ASP MVC
* HTML/CSS
* JavaScript
* Web APIs
* MongoDB (or other document databases)
* .NET Core
* Use of GIT and SVN
* jQuery
* Bootstrap, KnockoutJS, AngularJS
* Cross-Platform Mobile Development
* MSSQL Server
* Blockchain (hands-on experience a plus)
* Azure/AWS etc (hands-on experience a plus)
ATTRIBUTES:
* Good communicator.
* Be self-motivated.
* Able to take initiative and work without supervision.
* Strong problem-solving skills.
*While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.*
COMMENTS:
When applying for jobs, ensure that you have the minimum job requirements. *Only*SA Citizens will be considered for this role. If you are not in the mentioned location of any of the jobs, please note your relocation plans in all applications for jobs and correspondence. Please e-mail a word copy of your CV to (Email Address Removed) and mention the reference numbers of the jobs. We have a list of jobs on (URL Removed) Datafin IT Recruitment - Cape Town Jobs.
*Desired Skills: *
* Intermediate
* Senior
* C
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU0XzYxNTFfXzQ5Nz91dG1fc291cmNlPWd1bXRyZWUmdXRtX21lZGl1bT1mZWVkJmtleXdvcmQ9&jid=1150589&xid=1554_6151
2y
1
The Offsite Maintenance Assistant position is a Technical customer service support role that requires someone with a Technical background with a natural flare in Customer Service.
Training will be provided to the chosen candidate but experience in the above mentioned areas is a pre-requisite.
Roles and Responsibilities
* Answer support calls and responds to support emails.
* Address customer inquiries both over the phone and by email.
* General office administration within the scope of the technical department’s daily running.
* Aiding the National Maintenance Manager with any administrative work required.
* Checking all networks twice daily or as allocated by the Manager.
* Resolving maintenance issues – Liaising with stores.
* Fixing errors remotely wherever/whenever possible.
* Dispatching contractors via Freshdesk.
* Aid onsite maintenance technicians and contractors onsite.
* Ensure all onsite checklists are completed before the technicians leave the site.
* Make sure all new stores are handed over and added to daily reports.
* Revamping and renovating the current network and stores remotely.
* Assist installers with new networks and stores installations remotely.
* Maintain and improve quality results by adhering to standards and guidelines.
* Update job knowledge by studying new products and understanding the solutions offered.
* Provide customers with product and service information.
* Identify and escalate priority issues to the Manager.
* Document all call information according to standard operating procedures.
* Follow up with customer calls where necessary.
* Update weekly maintenance reports.
* Go the extra mile to build and maintain a positive trust relationship with clients and colleagues.
* Willing to work after hours and weekends when required.
*Personal Skills/Attributes*
* Good communication skills are pivotal in this position.
* Must be a team player.
* On-time and punctual in all your duties.
* Problem Solver & out of the box thinking.
* Well-spoken and professional telephone etiquette.
* Good listener.
* Accurate Data entry/Reporting on required networks.
* Must be able to multitask.
* Be willing to upskill when/where needed (New Technologies/Solutions).
* Have a positive and go-getter attitude.
*Qualifications*
* Minimum Grade 12
* IT qualification (A+, N+)
* 1 year IT call centre experience would be an advantage
* Monthly Basic Salary - R10,000.00 per month (Negotiable depending on experience)
* Hollard’s Life Cover
* Allan Gray Retirement Annuity
*Qualifications*
* Minimum Grade 12
* IT qualification (A+, N+)
* 1 year IT call centre experience would be an advantage
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzI1NDE0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1189893&xid=1555_25414
2y
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Job Title: Technician
Our Company specializes in the manufacturing and printing of
woven polypropylene bags, our long-standing company pride ourselves on high
quality standards and always meeting customer demands.
Our Company is looking for a Technician that has
experience with working, servicing, fixing and knowing the running process of
the following machinery, Cut and Sew machines, Reel-to-reel Flexo In-Line Print
machines, Bale press machines and stitching machines.
Job purpose: Ensuring all machines are
fully functional and operating correctly. Maintaining and fixing machines when
necessary.
Responsible for: Settings,
Repair and Maintenance of all machines.
Key Responsibilities:
·
Maintenance and repairs and setting of all
machines within the Factory.
·
Identification of fault on a machine.
·
Changing needles on stitching machines.
·
Basic setup and settings for cut and sew
machines, example eye mark sensor setup.
·
Changing or fixing belts on machines knowledge
of pneumatic cylinders.
·
Identification of parts that needs to be
replaced on machines (sprockets and chains).
·
Ensure bags open correctly.
·
Ensure stitching folds are correct.
·
Check that printing is correct while the machine
is running.
·
Approve prints before printing can take place.
·
Stock take and stock management on engineering
stock.
·
Help other technicians carry out work inside
workshop (Team Player).
Requirements:
·
Grade 12
·
Must be a team player.
·
Experience with the following machines:
o
Cut and Sew machine.
o
Reel-to-Reel Flexo In-Line Print Machine.
o
Bale press machine.
o
Stitching machine.
·
Able to work with electrical components.
·
Physically in good shape.
·
Able to work shifts (Day shift and Night shift).
·
Able to read.
·
Able to follow instructions correctly and
precise.
Please forward your CV to ameen@jhg.co.za or WhatsApp your CV to 0837417254.
The vacancy closes on 10 May 2024, if you do not get a response within a week
of the close of this week consider your application unsuccessful.
18d
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Main Responsibilities:Set up the production plan and material needs in relation to the production capacity of the plant and the customers requirements.Set up the material procurement plan using the Material Requirement Planning (MRP) systemManaging the stock levels of raw materials, auxiliary materials and other components necessary to complete the production, storage and shipping requirements and conduct regular cycle counts.Responsible for purchasing and price control of raw materials and auxiliary materials.Work closely with the Production Manager to execute the daily production plan, ensuring efficient scheduling and adapting to changes as needed.Regular follow-up on customer orders and work orders in production. Coordinate with Customer Service to provide timely information on the fulfilment of customer orders.Create, maintain and adjust BOMâ??s for current product groups and phantoms. Maintain routing of items and master data parameters. Create and extend new items within current product groups.Close production orders, correct discrepancies and make sure all post-processing errors are resolved before month end. Maintain RCCP and liaise with Global RCCP team as required.Responsible to achieve relevant Dashboard KPI targets. Compile reports and prepare information as required.Drive operational excellence and continuous improvement activities. Minimum Requirements: Relevant Degree or Diploma in Supply Chain Management, Logistics or Operations is essential.Minimum 3 years proven experience as a Production Planner in a Manufacturing environment.Knowledge of SAP advantageous.Certified in Production and Inventory Management (CPIM) accreditation or other relevant certification is advantageous. Desired Skills & Abilities: Excellent communication skills are essential.Fluent in English is essential.Excellent problem-solving and decision-making abilities.Ability to work effectively in a diverse team environment.Ability to work independently and take initiative when needed.Ability to work under pressure.Proficiency in Microsoft Office Suite.Strong leadership and accountability essential.Positive attitude and a passion for continuous learning and improvement.Â
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2mo
1
A vacancy has arisen for a dynamic self-starter with excellent attention to detail and strong interpersonal skills, to join our outbound supply chain team. As the shipping supervisor, you will ensure the smooth running of the department through focus on Operations, Finances, Sales, People, Systems, and Culture in adherence to the company’s policy and procedures.
*Key deliverables of the role:*
* Building and maintaining strong relationships with logistics vendors (Shipping lines, trucking companies, and others)
* Monitoring all shipping notices, orders, invoices, and other documents to manage priorities and ensure that the correct shipping methods and cost-effective carriers are used.
* Monitor compliance with regulations including internal policies and procedures such as Standard Operating Procedures (SOP’s) and external customs regulations and customer policies/requirements.
* Monitoring the department process flow, constantly looking for areas of improved efficiency.
* Check the inputs for system reports including, but not limited to, the below list are updated regularly and reports are used to effectively supervise operations:
* Back-order report
* OTIF report
* Invoice report
* Stock on Hand report
* Check that shipping records are accurately stored in the database.
* Conducting weekly inventory reconciliation of consignment warehouse stocks to ensure adequate inventory levels in all territories.
* Manage SLA’s with Oversees Agents and supervise local Customer Service Agents to ensure that all orders are planned in line with customer requirements.
* Liaise with Planning & Sales and relating to shipping activities and escalate any issues that may cause delays with customer orders.
* Maintain close working relationships with internal customers (Sales/Production/Quality/Incoming Supply Chain).
* Manage and engage with local transport suppliers in terms of rates and commercial/ administrative requirements.
* Verify and authorise transport invoices.
* Contribute to the continuous improvement and development of processes and procedures and implement best practice within the department.
* Participate in weekly planning meetings, check production completion dates, highlight gaps that may affect customer delivery dates.
* Arrange irradiation of relevant product lines in line with ship dates.
* Conduct monthly performance discussions with staff and handle disciplinary issues when needed.
*Employee Criteria*
* Degree in Logistics or Supply Chain Management.
* 3-4 years’ overall experience in a similar industry/role.
* Exposure to exports and INCO terms.
* 2 years’ experience in a leadership role.
* Strong English verbal and written communication skills.
* Computer literate (proficiency in excel is essential).
* Experience with WMS systems.
* Ability to define, develop, and document business processes and procedures.
* Excellent interpersonal skills and ability to engag
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzI0MzA0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1184774&xid=1555_24304
2y
1
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A freight, courier and shipping company is currently looking to fill the role of Key Accounts Manager for their express freight division.
Requirements:
* Matric or Relevant Senior Certification equivalent
* MS Office Suite (especially Excel)
* Knowledge of Parcel Perfect billing system
* Minimum of 5 years Customer Service/Sales experience, preferably from the Logistics Industry
* Exposure to Courier Systems, Products and Procedures
Should you meet the requirements for this position, please email your CV to (Logistics.jobs@staffingprojects.co.za)(mailto:Logistics.jobs@staffingprojects.co.za) or fax 086 604 7549. You can also contact Grant on 011 234 6868 or visit (www.staffingprojects.co.za)(http://www.staffingprojects.co.za)
Correspondence will only be conducted with short listed candidates, should you not hear from us in 2 weeks, please consider your application unsuccessful.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzIxNjY4X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1176749&xid=1555_21668
2y
1
SavedSave
Parvana Strategic Sourcing has established itself as a leading provider of permanent and temporary recruitment services to the South African, European and UK marketplace. In addition to this we have enjoyed considerable success in Australia and other part
*Responsibilities:* *
*
* Forming part of a young, energetic and dynamic development team.
* Responsible for managing critical customer support issues, such as bugs, general client queries as well as change requests to existing installations.
* Taking ownership of client queries, ensuring they are addressed within the deadlines defined by company service level agreements, and fulfilling incident management in an end-to-end capacity.
* Working on enhancements to client implementations based on (Business as Usual) BAU work associated with customer requirements.
* Working with international clients, while learning the wide array of cutting-edge technologies, such as React and NodeJS, needed to support our products and custom client implementations.
*Skills / Experience:* *
*
* In-depth understanding of HTML / CSS / JavaScript.
* Knowledge of HTML5 and CSS3 (Less or Sass desirable).
* Experience with Angular, React or similar frameworks.
* Experience building JavaScript web applications.
* Experience with OR a strong desire to learn and work with NodeJS and React.
* Web services (SOAP, REST, WSDL, XML).
* Understanding SQL is advantageous.
* Ability to work in a fast-paced environment.
* Ability to identify, research, diagnose, and resolve client issues.
* Maintain ownership of issues and follow through until they are properly closed.
* Ability to solve problems that are sometimes unstructured and require conceptual thinking.
HTML, CSS, JavaScript, Angular
HTML, CSS, JavaScript, Angular
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzE5MDM3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1172039&xid=1555_19037
2y
1
*DESCRIPTION*
Job summary
Are you interested in shaping the future of movies and television? Do you want to define the next generation of how and what Amazon customers are watching? Prime Video is one of the leading digital video services on the Internet today, and were just getting started changing the way millions of people around the world enjoy content. Now available in more than 240 countries and territories, Prime Video offers customers the broadest selection of any on-demand video service, including our critically-acclaimed Amazon Originals Series such as the multi-award-winning The Marvelous Mrs. Maisel, El Presidente, Modern Love, Jack Ryan, LOL: Last One Laughing and The Grand Tour. The Worldwide Production & Operations team covers physical production, post production, and localization of series and movies globally.
Amazon Studios is looking for a Senior Post Production Executive to support unscripted series produced in South Africa from our Cape Town office. This includes maintaining schedules, following up on outstanding deliverables, and organizing assets for delivery to Prime Video. The role will coordinate with third-party vendors on work related to the editing and versioning of assets, ensuring the highest quality standards, tracking expenditures for all production department related work orders, and distributing assets for Public Relations, Marketing, and International Localization needs. This role will work directly with our Content Licensing and Development teams in The United Kingdom, Los Angeles and Cape Town and will be the main point of contact in Cape Town for the Operations teams in Los Angeles and Seattle. This role will also be responsible for evaluating new post-related products and providing thoughtful advice on potential risks and issues in a wide range of asset management areas, including potential vendors, archival solutions, and new technologies.
Key job responsibilities
• Oversee on-time delivery and on-budget execution for all series projects in development, production, and post production for unscripted content
• Oversee and approve post-production budgets, bids, and schedules
• Make recommendations and vet series staff and vendors
• Vet bids for post production services
• Liaise with Unscripted Post Production teams in Los Angeles, Latin America and Europe
• Coordinate with production and development departments to assess scope and challenges of projects
• Collaborate closely with internal Localization, Mastering, and Technology teams in preparing scripted series global release
• Engage with Marketing, Public Relations, and Prime Video team members to deliver assets
• Evaluate technical workflows
• Travel as required in support of show planning and execution
*BASIC QUALIFICATIONS*
• Extensive experience as Post Producer/Post Executive or the equivalent
• Multiple years experience in budgeting, scheduling and technical workflows
• Experience managing relationships with sound, editorial and finishing post f
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzE5NTM2X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1172358&xid=1555_19536
2y
1
*DESCRIPTION*
Job summary
Are you interested in shaping the future of movies and television? Do you want to define the next generation of how and what Amazon customers are watching? Prime Video is one of the leading digital video services on the Internet today, and were just getting started changing the way millions of people around the world enjoy content. Now available in more than 240 countries and territories, Prime Video offers customers the broadest selection of any on-demand video service, including our critically-acclaimed Amazon Originals Series such as the multi-award-winning The Marvelous Mrs. Maisel, El Presidente, Modern Love, El Cid, The Wilds and Invincible. The Worldwide Production & Operations team covers physical production, post production, and localization of series and movies globally.
Amazon Studios is looking for a Senior Post Production Executive to support scripted series produced in South Africa from our Cape Town office. This includes maintaining schedules, following up on outstanding deliverables, and organizing digital content for delivery to Prime Video. The role will coordinate with third-party vendors on work related to the editing and versioning of digital content, ensuring the highest quality standards, tracking expenditures for all production department related work orders, and distributing materials for Public Relations, Marketing, and International Localization needs. This role will work directly with our Content Licensing and Development teams and will be the main point of contact in Cape Town for the Operations teams in Los Angeles and Seattle. This role will also be responsible for evaluating new post-related products and providing thoughtful advice on potential risks and issues in a wide range of digital content management areas, including potential vendors, archival solutions, and new technologies.
Key job responsibilities
• Oversee on-time delivery and on-budget execution for all series projects in development, production, and post production for scripted and unscripted content
• Oversee and approve post-production budgets, bids, and schedules
• Make recommendations and vet series staff and vendors
• Vet bids for post production services
• Liaise with Scripted Post Production teams around the world
• Coordinate with production and development departments to assess scope and challenges of projects
• Collaborate closely with internal Localization, Mastering, Delivery and Technology teams in preparing scripted series global release
• Engage with Marketing, Public Relations, and Prime Video team members to deliver assets
• Evaluate technical workflows
• Travel as required in support of show planning and execution
*BASIC QUALIFICATIONS*
• Extensive experience as Post Producer/Post Executive or the equivalent
• Multiple years experience in budgeting, scheduling and technical workflows
• Experience managing relationships with sound, editorial and finishing post facilities
• Strong verbal and written commun
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzE4MTM1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1171515&xid=1555_18135
2y
1
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*Reference: PE004814-CT-1*
VACANCY ALERT!
An opportunity has arisen with our client in the Hygiene sector for a Customer Services Officer. Position based in Cape Town.
Duties:
* Service all product types at customer sites.
* Ensure completion of route slips daily.
* Record all discrepancies at customer sites.
* Ensure vehicle cleanliness and maintenance.
* Loading & off loading vehicle daily.
* Driving of vehicle and following specific route schedules.
* Ensuring customer satisfaction on site.
Requirements:
* Grade 12
* 2 years experience in the service industry
* Good communication skills
* Code 08 Drivers License
R Negotiable - Negotiable - Monthly
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzYxNjczX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1251436&xid=1555_61673
2y
1
Our client, an established turnkey solutions manufacturer, offering Engineering, Procurement and Consulting services, with specialist practical experience in designing, building, and operating mass production plants mostly in the Fast-Moving Consumer Goods (FMCG) industry, needs the full-time services of a Senior Engineer in Automation, Electronics and Robotics, to join their dynamic team at the Head Office in Cape Town ASAP. Their team has a deep understanding of plant design and operations and is well-recognised in the industry for their innovative and well-engineered solutions. Valuing engineering excellence, professionalism, reliability, and honesty, combined with a wide variety of projects, they offer innovative solutions that are cost effective to build and operate, ensuring to deliver what is required by their unique clients through latest technology and a supportive corporate culture. Furthermore, this opportunity offers many perks, flexitime and flexible working hours, challenging and varied projects in a fast growing and dynamic organization with excellent growth and learning possibilities.
Design and fabrication of materials handling robotics systems
Industrial instrumentation
PLC Programming
Application of Business Principles
AutoCAD 2D Drawings
Compilation of costing and proposal documents
Thermodynamics, Fluid Mechanics, Heat Transfer
Operations Research and statistical modelling
Meticulously analytical problem solving, numerate, apply logical and practical thinking
Professional Customer Service and relationship building
Take ownership to resolve bottleneck issues, work well under pressure to adhere to strict deadlines, with attention to detail
Organize, prioritize and manage time effectively
Take leadership
Minimum B Eng / BSc Engineering / B Tech degree
Minimum 8-10 years related experience
Professional registration with ECSA (PrEng) will be advantageous
Experience in Design and fabrication of materials handling robotics systems
Knowledge of Industrial instrumentation
Sound understanding of PLCs including PLC Programming
Knowledge of robotics, including robotic system design and programming
Sound experience with Thermodynamics, Fluid Mechanics, Heat Transfer
Solid understanding of Operations Research and statistical modelling
MS Office 365 - knowledge of Teams, Excel, Word, One Drive, Sharedrive, Outlook, MS Projects
Manufacturing experience in FMCG sector preferred
Costing and proposals experience
Previous experience in designing factories as a factory engineer
Must be a good Team player but also able to work independently
Excellent written, verbal and interpersonal skills
Must be tenacious with good work ethic
Able to handle pressure well, resolve difficult situations within strict deadlines
Organizational and strong leadership skills
Must have valid drivers license and own reliable transport
Mustbe willing to travel, sometimes for periods away from home
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzI3MzM1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1193706&xid=1555_27335
2y
1
The Employer is a global biotechnology/medical devices company based in Midrand, offering laboratory services, equipment and medical supplies.
Seeking Passionate, innovative & customer, centric Graduate Interns with relevant completed Degrees for departments across varied Business Units in Midrand, KZN and Cape Town.
*JOB RESPONSIBILITIES:*
* Duties as set out by the Employer for the Graduate Internship Programme
* Ad hoc duties relevant to Department
*MINIMUM REQUIREMENTS*
* Matric with Relevant completed degree
*SKILLS REQUIRED*
* Good verbal and written communication skills
* Problem solver
* Good listening
* Computer literate
* Well presented
* Flexible
* Adaptable
*PERSONAL ATTRIBUTES*
* Customer Focused
* Excellent work ethic
* Willing to learn
* Approachable
* Organised
* Must be a team player
* Deadline driven
* Attention to detail
* Work in a fast paced international environment
R8000 per month
*MINIMUM REQUIREMENTS*
* Matric with Relevant completed degree
*SKILLS REQUIRED*
* Good verbal and written communication skills
* Problem solver
* Good listening
* Computer literate
* Well presented
* Flexible
* Adaptable
*PERSONAL ATTRIBUTES*
* Customer Focused
* Excellent work ethic
* Willing to learn
* Approachable
* Organised
* Must be a team player
* Deadline driven
* Attention to detail
* Work in a fast paced international environment
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzI2Nzg1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1192682&xid=1555_26785
2y
1
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*Reference: PE004812-CT-1*
NEW VACANCY ALERT!!
An exciting new opportunity has arisen with our client in the Hygiene sector, based in Cape Town, for a Customer Care Consultant.
Duties:
* Follow up on customer queries to provide superb customer service.
* Monthly and weekly safety meeting to customer.
* Identify customer problems and conduct follow ups.
* Weekly checks on services.
* Survey all customers.
* Attend to all H/O tickets and requests.
Requirements:
* Minimum Standard 10 / Grade 12
* Minimum 3 years in admin and sales
* Computer literacy
* Code 8 Drivers license
R Negotiable - Negotiable - Monthly
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzYxNjA0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1251456&xid=1555_61604
2y
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IT Service Manager ConsultantIT Service Manager Consultant (IVANTI Software Support) – Cape Town R20 000 – R30 000 Per Month Negotiable based on Qualification and Experience MAIN JOB PURPOSE: To effectively deliver consulting services to The Company’s Clients by analysing, documenting, installing, configuring and integrating IVANTI Service Manager and Other IVANTI software products / solutions. One would describe you as having excellent technical / solution design and architecture skills together with possessing excellent communication, problem-solving, planning and organisational skills. You are decisive with the ability to work well within a team as well as to provide technical coaching and mentorship. MINIMUM REQUIREMENTS: Bachelor’s Degree in Commerce OR BSC in Computer Science or Relevant Experience 3-5 years industry related experience gained with at least 6-12 months Ivanti software OR any other service management software experience gained Business Analysis and facilitation skills or experience gained Project Management exposure gained Software Configuration Consulting experience 6-12+ Months: Ivanti Service Manager / any other Service Management (Heat, Remedy, Service Now, ForMe etc.) / Enterprise Software Administration experience gained Enterprise Software Integration experience gained Ivanti Xtraction any other Reporting software experience gained Exposure to SQL, HTML, XML, Java Scripting Exposure to Enterprise Software Infrastructure KEY PERFORMANCE AREAS: Deliver quality consulting services to the Client Design and configure solutions that maximise the client’s software investment and reducing waste accordingly Enhance the Client’s working relationship to build longer relationship Develop/Configure custom software solutions as required through scripting and software configuration Provide Support - Ivanti product Suite Support the development and growth of the services delivered by the Company Provide Demos on Ivanti Suite of products if required Provide input into Project Task estimation and effort Delivery of consulting services to install, configure, and integrate software products from Ivanti Prepare technical documentation as specified in customer contracts and as internally required Support sales of software and services through demonstrations, proof of concepts and customer presentations Deliver projects on customer premise or remotely as requiredDocumenting processes and application instructionsProvide value-based assessments and workshops to help the customer maximize business results from their Ivanti software Proficiency at improving work methods and procedures (Quality Output) Please email CV’s to Nicole Spamers: nspamers@elev8recruitment.co.za(nspamers@elev8recruitment.co.za
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ENVIRONMENT:DRIVE project execution, deliverables and adoption of Client Relations Management (CRM) solutions as the next CRM Business Analyst sought by a reputable Investment Firm. Your role will also entail managing, configuring and supporting the CRM Sales and Customer Service applications while overseeing the entire CRM application ensuring to adhere to best practice in maintaining quality data. You will also train and support institutional business stakeholders. You will require a suitable BComm/B.Bus.Sci Degree or similar with strong academic performance, 3 years in a BA role preferably within Asset Management, understand how CRM applications are constructed, solid understanding of Asset Management Business, CRM Sales & Customer Services applications, Microsoft Power Platform, knows how to structure tests and to test interfaces and integrated systems and has experience analysing data to drive strategy and results.DUTIES: Liaise with all stakeholders to determine effective CRM solutions to meet business requirements. Conduct Joint Application Development (JAD) sessions with Developers, business users or Testers. Analyse, design, and implement CRM enhancements and initiatives. Design and test CRM enhancements, including updates and bug fixes; coordinate User Acceptance, Regression, and Integration Testing; make changes and corrections, as needed. Coordinate changes to CRM database entities, screens, views, forms, workflows, reports, and dashboards. Support CRM applications, Microsoft Outlook, CRM Mobile app, and SharePoint Online integration. Ensure data quality standards are followed, including the removal/merging of duplicate records. Maintain CRM backlog and Jira logs to adhere with governance requirements. Update users, security profiles, access rights and manage licenses for users. Work directly with CRM Developers and Testers to incorporate new functionality. Develop training materials and lead training sessions for key and end users. Train and facilitate end user adoption of CRM solutions. Manage business expectations and proactively mitigate any risks of production releases by conducting impact analysis, User Acceptance Testing, Software Testing, and relevant user training. Conduct post-implementation reviews to ascertain value added and address any post-release issues. Assist with other key initiatives and other related IT projects. Work as part of a larger IT team using the Scrum methodology. REQUIREMENTS:Qualifications - BComm / B.Bus.Science Degree or other relevant tertiary qualification with strong academic performance. Experience/Skills - Minimum of 3 years experience in a Bus
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The IT Desktop support team is responsible for providing desktop services for our Clients owned desktop / laptop devices that connect to the network. It is a key role aimed at providing professional, efficient service to a wide range of users.
The IT Service Desk is the central point of contact for all IT related incidents and service requests. The role of the Desktop Support Technician is to provide second line support for all staff.
* Responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands.
* IT Support staff work in a dynamic, fast-paced environment which provides services over the phone, through e-mail, phone, in person, for walk-in customers and self-service
* To diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications
* To assist all our users with any logged IT related incident when called upon
* To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary
* To accurately record, update and document requests using the IT service desk system
* To install and configure new IT equipment
* To resolve incidents and upgrade different types of software and hardware
* To resolve incidents with printers, copiers, and scanners
* To maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner
* Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organisation
* To be a highly motivated team player with the skills and ability to manage changing priorities
* To create, maintain and publish relevant support documentation in order to assist all staff in the quick resolution of their incidents and service requests and enable users to become more self-sufficient
* Maintain and resolve issues on VoIP telephone, Biometric, Video systems and other computing equipment
3-5 years related experience in a similar Desktop Support position with an excellent understanding of Windows 8 + as well as an excellent understanding of Microsoft Office Suite.
Matric as a minimum
Preference for a related qualification MSCE
3-5 years related experience in a similar Desktop Support position with an excellent understanding of Windows 8 + as well as an excellent understanding of Microsoft Office Suite.
Matric as a minimum
Preference for a related qualification MSCE
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Parvana Strategic Sourcing has established itself as a leading provider of permanent and temporary recruitment services to the South African, European and UK marketplace. In addition to this we have enjoyed considerable success in Australia and other part
*Client Details:*
Our client works with multiple organisations to find better ways to transact. They bring together committed people dedicated to delivering innovative enterprise solutions that help their customers contribute to economic growth. As a vibrant and innovative international company, they deliver industry-leading expertise and technology to solve real problems daily.
*Role Responsibilities:*
* Coordinating full lifecycle software and customer implementation projects.
* Ensuring that projects are delivered on time, within scope, within budget and of good quality.
* Building strong relationships with customers and third party providers.
* Guiding the team to ensure the delivery plan is met.
* Facilitating and running project meetings.
* Maintaining and improving project processes.
* Contributing to the on-going growth and success of our client.
*Preferred Qualifications:*
* Relevant degree
*Relevant Skills / Experience:*
* 5+ years experience on software projects.
* Some experience in a formal or corporate environment.
* Background in tech / IT industry.
* A track record of successful delivery working across multiple teams, on multiple products in a fast paced, market driven environment.
* Excellent communication and relationship management skills.
*Advantageous Experience:*
* Financial Services / Payment / Fintech industry experience
PS Even if you feel you dont have all the skills listed or if this spec isnt what you are looking for, feel free to send your CV as we probably have other opportunities that could interest you. For a more comprehensive and updated list of opportunities that we have on offer, do visit our website - (www.parvana.co.uk)(http://www.parvana.co.uk)
Scrum Master, Scrum, Agile
Scrum Master, Scrum, Agile
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DataFin was established in 1999. We pride ourselves on the fact that we have established relationships with industry leaders and a vast majority of our business is repeat business.
ENVIRONMENT:
PROVIDE world-class support to clients as the next 1st Line Support Engineer sought by a rapidly growing provider of cutting-edge Cloud Contact Centre Tech to join its team. Your role will include user queries, troubleshooting, administration support and 1st Line Support services to ensure the smooth operation of the client’s Cloud Contact Centre service. You will assist clients to resolve support queries and manage these requests from creation to resolution. The ideal candidate must possess an A+ or N+ Certification, preferably have experience working in a Call Centre environment, at least 2 years’ experience working in a Customer Service role & Technical Support role. You will require basic network routing & troubleshooting (Ping, Tracert, Pingplotter), PC troubleshooting (Audio, Headsets, Chrome, Windows OS), be able to analyse and troubleshoot log files (Windows Event View and Windiag) with exceptional customer service and quality management skills. The role includes shift work between 7am – 6pm and the roster will sometimes be subject to change.
DUTIES:
* Provide excellent customer service by developing and maintaining a habit of delivering more than expected, demonstrating accountability through action and treating everyone with courtesy and care.
* Remain updated with Standard Operating Procedures and ensure that these are adhered to at all times.
* Provide 1st line user support to customers for tickets logged and assigned on Freshdesk Ticketing System for all IMAC (Incidents, Moves, Additions, Changes).
* Ensure that issues are resolved in a timely manner in order to meet defined SLA targets.
* Own and drive ticket resolution for all assigned tickets including information gathering, troubleshooting, feedback and updates to customers and Freshdesk.
* Escalation to 2nd Line where required according to escalation guidelines.
* Perform basic builds/moves/additions and change requests from time to time when appointed resources for this role are not available.
* Remain constantly up to date and fully conversant with the suite of technologies in order to provide world-class service to fulfil this role.
* Provide 1st Line product support both during and after standard working hours according to the published Standby Roster.
* Fulfil additional roles as required by the Service Desk Manager either permanently or from time to time. These may include special investigations, management reporting, office administration etc.
REQUIREMENTS:
*Qualifications –*
* A technical qualification such as A+ or N+ is a requirement.
*Experience/Skills –*
* Minimum 2 years’ experience working in a Customer Service role.
* Experience in a Technical Support role.
* Experience helping end users with the operation and functionality of developed software applications/integra
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Our Client a Global tech firm is seeking an Incident Coordinator Resource to join their team in Cape town . They offer stability, growth, attractive rates and an excellent working environment.
As an Incident Co-ordinator, youll ensure that all support requests are processed in a timely manner. You will be responsible for ensuring the correct SLAs and deadlines are met by our team members to ensure customer satisfaction.
*Requirements*
* Provide technical support to end-users, incident responders, information security analysts, and managers
* Address incidents in accordance with the appropriate incident management procedures; respond promptly to all service requests in an accurate, timely manner; address incidents with a minimum of escalated support calls.
* The ability to communicate effectively and provide solutions in a problem-solving manner is required.
* Ability to handle multiple tasks simultaneously.
* Managing the Incidents with the Desktop Support Team.
* Ensure the Team meets SLA’s
* Assist also with Desktop Technical Support
* Daily Incident Checkpoint with Desktop team
* Hands-on Technical Co-ordinator
*Qualifications*
* At least 4 years of experience as an incident coordinator is preferred.
* Team Leader Experience
* Intermediate to advanced technical knowledge for Desktop support
Incident Coordinator Resource, Technical Support, End-user, Incident response, Information Security Analyst, Desktop Technical Support, Technical Coordinator, Team Lead
Incident Coordinator Resource, Technical Support, End-user, Incident response, Information Security Analyst, Desktop Technical Support, Technical Coordinator, Team Lead
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The City of Cape Town promotes and applies the principles of employment equity. People with disabilities are encouraged to apply. Water and waste. Commercial services. Customer resourcesHead: meter managementApplicants who previously applied for WS 107/21 and WS 37/22 must not re-applyTcoe salary commencing from R1,162,715 to R1,571,939 per annum. Ref no: WS 80/22Requirements: Relevant B degree/BSc/BEng/BTech preferably Civil/Mechanical/Water EngineeringProject/contract management qualifications would be an advantageRegistration as a Professional Engineer/Technologist would be an advantageEight (8) years’ relevant experienceManagement of staffComputer literacyValid driver’s licence.Key performance areas: Identify and define the immediate, short- and long-term objectives related to providing a well-functioning meter management function for the CityProvide strategic leadership and personnel ManagementAccountable for effective metering management services that fully contributes to water revenue protection and growth in line with the Citys meter management master planAccurate water meter testing and verificationManage contractor and supplier services and contractor performanceEnsure all water meter management related data and statistics are accurately maintained and reported onManage the day-to-day operations of the branch in line with City and DirectorateResponsible for verifying compliance and implement policies, procedures and practices and institute the necessary corrective measures to address and rectify deviationsManage the continuous improvement of processes, service standards, and technologyResponsible for City-wide, complex meter related capital and operational projects and programmes, ensure appropriate metering technology is implemented and maintainedParticipate in the identification and implementation of the appropriate Automated Meter Reading / Advanced Metering Infrastructure (AMR/AMI) solution for Cape Town; this constitutes a R3-billion, multi-year (7 to 10 years) programme of upgrading 660 000 meters to remote reading technology. Please apply online at www.capetown.gov.za/careers (external applicants) or via the SAP Portal (internal applicants) unless otherwise stated. By submitting your application for a position at the City of Cape Town, you are consenting that the personal information submitted as part of your application may be used for the purposes of the Recruitment and Selection process.Closing date: 3 June 2022 Please quote the reference number of the vacancy in all communications.Certified copies of qualifications must be available on request.Copies of supporting documents will not be returned.Kindly note that applications will not be acknowledged in writing.Visit our website at www.capetown.gov.za/careers No late applications will be considered.If no notification of
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