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The role of a Cabling administrator will be to provide administration, support and coordination to the networking cabling team in alignment with company contracts. The following include but not limited to: * To ensure adherence to company and customer policies, procedures, guidelines and processes through effective administration * To ensure effective coordination of data cabling/fibre/voice incidents & requests for internal/external/3rd party. * To ensure daily incident management is adhered to. (Monitoring, updating, follow up and escalation of tickets to all stakeholders) * To ensure understanding of incident prioritization and business impact (SLA and turnaround times) * To manage and co ordinate data cabling/fibre/voice project related activities and tasks * To perform ad hoc activities for other service lines as required. * To ensure site visits and quotes are done accurately and submitted to customer. * To ensure that company fleet is maintained and policies adhered to. * To ensure stock control is maintained. * To ensure asset management is maintained. * To ensure general administration duties are accomplished. * To ensure that health and safety registers are completed and submitted. * Understanding of incident prioritization and business impact (SLA and turnaround times) * To effectively support hardware and software incidents within contracted SLA and initiate 3rd party repair process * To perform data cabling/fibre/voice project related activities and tasks * To perform ad hoc activities for other service lines as required * To carry out preventative maintenance. * Working technical knowledge of current protocols, operating systems, and standards. * Ability to operate tools, components, and peripheral accessories. * Able to read and understand technical manuals, procedural documentation and OEM guides. * To maintain and improve customer satisfaction through first time incident resolution and quality service delivery * To ensure complaints and concerns with all customers are resolved * Reporting of recurring incidents to networking management * To ensure all company cost saving initiatives are abided to * To ensure self-development in latest technology. * To ensure all company training and certification is adhered to. * To provide mentorship to intern / junior engineers. * To share knowledge and innovative ideas with colleagues. * To abide by all company & customer health and safety standards. * To abide by all company ISO standards *Behavioural Competencies* * Confident individual * Team player * Goal-driven and ambitious * Analytical thinker * Proactive * Customer driven * Fluent English speaking and writing skills * Good listener * Dynamic and adaptable * Good self-discipline and control * Good Interpersonal and Communication skills * Logical problem-solving skills * Ethical Behaviour * Grade 12 (NQF level 4 https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1Xzc0OTdfXzQ5Nz91dG1fc291cmNlPWd1bXRyZWUmdXRtX21lZGl1bT1mZWVkJmtleXdvcmQ9&jid=1136647&xid=1555_7497

Westville

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Account Manager - Fleet Tracking - Westville Durban Our client seeking a dynamic and customer-oriented individual to join their team as an Account Manager. As an Account Manager, you will play a crucial role in maintaining and nurturing relationships with valued clients. You will be responsible for ensuring client satisfaction, promoting products and services, and driving business growth. Responsibilities: • Oversee the smooth running of assigned accounts, including financial aspects and resolution of operational issues. • Conduct regular client visits to establish and maintain strong relationships. • To manage assigned accounts, addressing customer inquiries and resolving any issues or concerns. • Collaborate with internal teams, including sales, Bureau Services, operations, and technical support, to ensure seamless customer experience and effective account management. • Identify and pursue opportunities for upselling and cross-selling additional products or services to existing clients. • Proactively address any potential account risks and implement strategies to mitigate them. • Demonstrate self-motivation and drive to achieve targets and exceed expectations. • Pay meticulous attention to detail, ensuring accuracy and quality in all aspects of client interactions and account management. Qualifications and Skills: • Previous experience in account management or a related customer facing role is preferred. • Excellent communication and presentation skills, both verbal and written. • Proven ability to build and maintain strong relationships with clients. • A self-motivated individual with a positive attitude and strong interpersonal skills. • Demonstrated attention to detail and accuracy in managing client accounts and information. • Possess a humble, friendly, and kind demeanor, creating a positive and welcoming atmosphere for clients and colleagues alike. • Proficiency in using various software applications and tools for client management and reporting. • Valid driver’s license and access to own transportation for client visits. Joining our client as an Account Manager offers an exciting opportunity to work with a leading company in the industry. You will have the chance to showcase your client management skills, build lasting relationships, and contribute to the growth and success of the organization. Please forward your CV and salary expectation to Pieter: careers@servicesolutions.co.za Salary: RBasic + BenefitsConsultant Name: Marlene Smith

Westville

Senior Business Analyst (IT/Supply Chain)

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Westville - Our client, within the logistics industry seeks to appoint an experienced and suitably qualified Senior Business Analyst (IT/Supply Chain). The successful incumbent will be required to work in conjunction with the Business to identify, design and specify applications solutions that meet the Business requirements and achieve the Business benefit; and to facilitate the implementation of identified solutions utilising recognised project management methodologies. Job Duties SAP & 3rd Party End-User Support • Assist end users to resolve SAP, OPSI, ADEXA, FORECAST AND REPLENISHMENT, TRACKMATIC, GATE AND YARD MANAGEMENT, ELECTRONIC PROOF OF DELIVERY SYSTEM, CHAT BOT & SHEQ related issues across the Business • Resolve calls logged on service management system within agreed SLA. • Provide clear problem definition and liaise with necessary technical experts/external consultants to resolve technical SAP issues. • Work in conjunction with learning team and super users to deliver and where required conduct end user training on existing and new business system functionality. • Create and maintain user training manuals and e-learning material in conjunction with the business (super users) and learning team. • Conduct user assessments with the business users following training or as required • Analyse reports on user knowledge and skills gaps provided by the learning team to identify training needs. • Work in conjunction with the learning department to roll out ongoing end user training as required. • Be prepared to travel from time to time as per business operations and project needs • Support the business after hours as and when required to maintain systems, meet operational and project requirements • Providing guidance and feedback to Junior Business Analysts System Opportunity Identification • Support the Applications Manager and the Business in identifying IT application solutions to address key Business requirements within Supply Chain area. • Quantify savings and efficiencies related to these opportunities and draw up Business • Case documentation for submission to the Application Manager Drive Continuous Business Improvement initiatives • Identifies Continuous Business Improvement opportunities within the business unit / business area. • Quantifies saving & efficiencies related to these opportunities for submission to the Application Manager • Implements enhancements as per business project’s function • Assist in improving and streamlining business processes and preparing business process documentation Application Development, Enhancement, and Implementation • Serve as a liaison between the Business and technical consultants to ensure the implementation of identified system enhancements for Supply Chain functions. • Review and analyse technical specification documents prior to sign off by the Applications Manager and handover to developer(s). • Understanding of the Software Development Life Cycle (SDLC) process with practical experience • Exe https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzM5MDU0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1126825&xid=1266_39054

Westville

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technical operator in Westville (3 results)

Results for technical operator in Jobs in Westville