Senior Business Analyst (IT/Supply Chain)

Westville - Our client, within the logistics industry seeks to appoint an experienced and suitably qualified Senior Business Analyst (IT/Supply Chain). The successful incumbent will be required to work in conjunction with the Business to identify, design and specify applications solutions that meet the Business requirements and achieve the Business benefit; and to facilitate the implementation of identified solutions utilising recognised project management methodologies. Job Duties SAP & 3rd Party End-User Support • Assist end users to resolve SAP, OPSI, ADEXA, FORECAST AND REPLENISHMENT, TRACKMATIC, GATE AND YARD MANAGEMENT, ELECTRONIC PROOF OF DELIVERY SYSTEM, CHAT BOT & SHEQ related issues across the Business • Resolve calls logged on service management system within agreed SLA. • Provide clear problem definition and liaise with necessary technical experts/external consultants to resolve technical SAP issues. • Work in conjunction with learning team and super users to deliver and where required conduct end user training on existing and new business system functionality. • Create and maintain user training manuals and e-learning material in conjunction with the business (super users) and learning team. • Conduct user assessments with the business users following training or as required • Analyse reports on user knowledge and skills gaps provided by the learning team to identify training needs. • Work in conjunction with the learning department to roll out ongoing end user training as required. • Be prepared to travel from time to time as per business operations and project needs • Support the business after hours as and when required to maintain systems, meet operational and project requirements • Providing guidance and feedback to Junior Business Analysts System Opportunity Identification • Support the Applications Manager and the Business in identifying IT application solutions to address key Business requirements within Supply Chain area. • Quantify savings and efficiencies related to these opportunities and draw up Business • Case documentation for submission to the Application Manager Drive Continuous Business Improvement initiatives • Identifies Continuous Business Improvement opportunities within the business unit / business area. • Quantifies saving & efficiencies related to these opportunities for submission to the Application Manager • Implements enhancements as per business project’s function • Assist in improving and streamlining business processes and preparing business process documentation Application Development, Enhancement, and Implementation • Serve as a liaison between the Business and technical consultants to ensure the implementation of identified system enhancements for Supply Chain functions. • Review and analyse technical specification documents prior to sign off by the Applications Manager and handover to developer(s). • Understanding of the Software Development Life Cycle (SDLC) process with practical experience • Exe