It Technician Pinetown

EXPERIENCE REQUIREMENTS Essential Experience - A background with some exposure to IT systems and hardware Preferred Experience - IT remote support at level 1 - 2, with exposure to a ticketing system. -Previous experience using an RMM tool for support KNOWLEDGE AND SKILLS REQUIREMENTS Essential Knowledge - Backing up and Restoring Desktops and Laptop - Troubleshooting Desktop and Laptop Hardware - Troubleshooting Windows and MacOS Operating Systems - Troubleshooting WAN connectivity - Troubleshooting LAN and WLAN connectivity - Basic VOIP Knowledge - Basic knowledge of Windows Domain and Active Directory environments Essential Skills - IT Skills - Microsoft Office Suite - Oral and Written Communications - Out of the box thinking - Comfortable with providing Remote and onsite IT Support COMPETENCY REQUIREMENTS Essential Competencies Technical Ability Initiative Team Player Ability to Multitask Problem solving and Decision making Ability to motivate, inspire and influence others Excellent communication, interpersonal skills Planning Ownership of mistakes and corrected Self-managed. Important Competencies Ability to provide constructive feedback Ability to maximise efficiencies Ability to recognise opportunities Assertiveness Ability to maintain discipline and focus Desirable Competencies To be systematic & follow up Essential Required Qualification A+ N+ Preferred Qualification - MS900 (Microsoft 365 Certified: Fundamentals) - MD100 (Windows 10) - MD101 (Windows 10) Negotiable  Essential Required Qualification A+ N+ Preferred Qualification - MS900 (Microsoft 365 Certified: Fundamentals) - MD100 (Windows 10) - MD101 (Windows 10)