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Afrikaans Speaking IT Support Technician Parow Golf Course

Location: Office near Parow Golf Course and Weekends Remote with occasional onsite client visitsSalary: R15K+pm depending on qualifications & experience Job Type: Full-Time (3 month Probation)(Start date after 1 June 2024) To Apply: Please submit your resume and a cover letter explaining why you are the perfect fit for this role to jobs@clearlink.pro Join our dynamic and growing team at Clearlink.Pro as a Mid-Level IT Support Technician. We are a Managed Service Provider committed to delivering tailored IT solutions and exceptional service to our clients. If you have a passion for IT problem-solving, are skilled in pfSense and Office 365, and have experience with N-Able N-Central MSP software, we want you on our team Key Responsibilities: - Provide high-quality technical support for our diverse client base, ensuring efficient and effective resolution of issues - Manage and maintain client networks and infrastructures using pfSense Netgate Firewalls, ensuring security and optimal performance - Administer and support Office 365 applications and services, assisting with migration, configuration, and troubleshooting - Collaborate with other team members to design and implement new technology solutions - Monitor systems and networks, identifying and rectifying any potential issues proactively - Document all technical procedures and user guides for client reference - Occasionally travel to client sites to provide hands-on support - Be available to work remotely two weekends a month as required Required Skills and Qualifications: - 3+ years of experience in IT support or a related field within an MSP environment - Proficient in network management and configuration, particularly with Netgate firewalls, VLAN’s and VPN - Extensive experience with Microsoft Office 365, including setup, administration, and troubleshooting - Strong understanding of IT best practices and a commitment to maintaining up-to-date industry knowledge - Excellent problem-solving skills and the ability to manage multiple tasks simultaneously - Strong communication skills, both verbal and written, are essential - Must have reliable transport for occasional visits to client sites - Must be fully bilingual in Afrikaans and English - Experience with N-Able MSP software is preferable Additional Beneficial Experience: - VOIP device setup and support - UNIFI network and WIFI setup and support - Experience with HALO PSA - MIMECAST support Required Certifications: (equivalent or better) - CompTIA A+ - CompTIA Network+ - CompTIA Security+ - Microsoft 365 Certified: Fundamentals - Microsoft 365 Certified: Messaging Administrator Associate Preferred Skills: - Certifications in Microsoft, pfSense, Aruba, or similar technologies - Experience with cloud services, cybersecurity, and remote troubleshooting Benefits: - Competitive salary package - Cell and internet allowance - Free Vehicle parking - A supportive and innovative work environment

Parow