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Intellitech Systems is looking for a candidate to perform support and administration for one of their Vereeniging based clients. The role will include all on-site technical support & implementation tasks for a combined manufacturing and admin site with approximately 50 users, as well as maintaining records and inventory for all equipment and software. Management of 3rd party suppliers is also included as well as occasional overtime and after hours support where required.
This position reports to the company Technical Lead.
*Day to Day*:
o Perform resolution of customer issues as directed by the customer or company superiors
o Successfully execute all 1st and 2nd line support tasks
o Be the single point of contact for all projects running in our area on a customer site
o Maintain a good working relationship with customer teams
o Ensure logging of all support requests within a ticketing system (either ITS or customer owned)
o Perform routine administration for day to day IT procurement requirements at the client
o Advise site management on IT impact and requirements for their initiatives
o Communicate with customer upstream IT teams to ensure flow of information into local organisations
o 3rd party management / engagement
o Receive and act upon customer escalations
o Maintain technical/deliverables relationship with allocated customers
o Proactively ensure a high level of availability for all supported services
o Participate in the company standby schedule
*Long-term customer management:*
o Maintain network and infrastructure documentation within a defined and reasonable cycle.
o Ensure resolution of escalated tickets in the ticketing system and monitor ticket ageing for lower level resources
* Matric or NQF5 qualification mandatory
* IT certifications in MS Infrastructure (On-prem or Azure) advantageous
* ITIL certification Advantageous
* 5 years experience in the IT field
* Must be able to self-manage, problem solve independently and focus on client needs with attention to detail. Own transport mandatory.
* Must be able to self-manage
* Strong problem-solving and troubleshooting abilities
* Quick and willing learner
* Must not be intimidated by new technologies and rapid change
* Team player able to interact up and downstream with technical peers in a collaborative manner
* Must have high energy levels - be able to work under pressure and handle several tasks at once
* Focus on customer needs and satisfaction
* Adapt to changing circumstances
* Must be able to effectively monitor own performance against deadlines and milestones
* Keen attention to detail
* Valid unendorsed driving licence
* Own transport mandatory
* Must be able to easily assimilate into and out of customer project teams
Market Related
* Matric or NQF5 qualification mandatory
* IT certifications in MS Infrastructure (On-prem or Azure) advantageous
* ITIL certification Advantageous
* 5 years
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzIyMDY5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1179179&xid=1555_22069
2y
1
A Customer Servces Agent in a Labour Relations environment in Vereeniging
*Duties and Responsibilities*
Logs and tracks all enquiries and complaints on the system (first line of support). Receive and capture provident fund claims in line with the relevant policies
Receive other funds claims and forward them to SSC for processing (AHP and SAF)
Handles all general and specific telephonic contact
Assist walk-in clients
Conducts preliminary investigations on labour matters
Liaises with relevant parties to resolve complaints
Provides customer services to members, establishments, service providers and parties via telephonic and other customer contact methods
Manage office petty cash, stationery and office consumables
Supervise the temporary staff
Compile and submit attendance register and time sheet Assist Designated Agents with admin work
Ensures service levels and performance is maintained in terms of the national Mission, Vision and Statement.
*Duties and Responsibilities*
Logs and tracks all enquiries and complaints on the system (first line of support). Receive and capture provident fund claims in line with the relevant policies
Receive other funds claims and forward them to SSC for processing (AHP and SAF)
Handles all general and specific telephonic contact
Assist walk-in clients
Conducts preliminary investigations on labour matters
Liaises with relevant parties to resolve complaints
Provides customer services to members, establishments, service providers and parties via telephonic and other customer contact methods
Manage office petty cash, stationery and office consumables
Supervise the temporary staff
Compile and submit attendance register and time sheet Assist Designated Agents with admin work
Ensures service levels and performance is maintained in terms of the national Mission, Vision and Statement.
*Knowledge / Experience / Skills / Abilities*
Ability to withstand pressure and provide the clients/customers with above average services
Knowledge of industry collective agreements and Labour Relations Act Must at all times be diplomatic and assertive with customers/clients
Ability to overcome obstacles, make informed decisions and resolve customer problems
Ability to work independently and use initiative along with problem solving abilities
Ability to build strong effective relationships with all stakeholders, i.e. existing clients and potential clients as well as internal stakeholders, i.e. colleagues and management
Adopt appropriate interpersonal style in achieving task accomplishment, modifying behavior according to tasks and individuals involved
Must be a good team player and achieve objectives as set out by supervisor Must be meticulous in carrying out tasks/instructions etc.
Must have interpersonal and telephone etiquette skills
*Qualifications*
Matric (Grade 12)
Knowledge and experience of provident funds and Client Services
Labour related, Client Services, Busi
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzI4MTk1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1196841&xid=1555_28195
2y
1
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Calderys is a wholly-owned subsidiary of Imerys, the world leader in mineral-based specialties for industry. Calderys is a global network of industry-leading experts working in close collaboration with our customers to provide personalised refractory solutions.
A vacancy exists at *Calderys, Vereeniging *for a *Apex Supervisor *reporting to the *Head of Projects & Installations.*
*Purpose of the Role: *
To ensure that manufacturing operations within the Apex and Precast sections are effective and efficient in accordance with safety, quality, programme and environmental procedures.
*Job Scope:*
Operate, manage and control Apex and Precast production processes to ensure clients orders are fulfilled on time, of maximum quality in a profitable manner.
*Key Tasks and Responsibilities: *
* Manage inventories and coordinate with other departments
* Maintain employee and job schedules
* work closely with other departments including the logistics for area of responsibility
* Handling incoming requests for a quotation
* Ensuring proper administration of quotations and orders
* To assist with various admin and technical requests from representatives or management
* Keeping of records on quotations and calculations
* Supervise and coordinate the activities of production and operating/ operators, assemblers, fabricators, and plant and system operators
*Job Specifications- Education and Experience Requirement: *
* Grade 12
* N3 - N6 Certificate in Engineering studies will be advantageous
* Minimum 3 years experience in project and Precast environment including moulds and formers
* Experience with drying furnaces will be advantageous
* Ability to accurately read and interpret technical drawings
*Knowledge, skills, abilities and other characteristics:*
* Good interpersonal skills
* Ability to be resourceful and proactive when issues arise
* Excellent organizational skills
* Multitasking and time-management skills with the ability to prioritize tasks
* Able to work under pressure and conflicting priorities
* Highly structured and organized individual who is able to work independently
* Self-reliant, flexible, energetic and assertive
* Strong leadership qualities.
* Able to work under pressure and to meet deadlines.
* Should be competent in MS office or similar package
* Be willing to take on additional responsibilities as may be required from time to time
*Specific Aspects: *
* Working in noise, dust and Heat areas required to use appropriate PPE
* In addition, Prior experience and customer knowledge will be an advantage
* Read and write in English, communicating and reporting on a daily/weekly/monthly basis
* May be required to work outside of normal working hours
* Travel and sleeping out will be
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzIzMjMxX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1181848&xid=1555_23231
2y
Ads in other locations
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*Reference: JHB000149-CL-1*
Internal sales Representative- Steel Industry- Sedibeng area
Internal Sales Representative- Steel Industry
Matric with minimum 3 years relevant experience
Must be fluent in English and Afrikaans
Computer Literate
Customer service and liaison with Customers
Back office Admin
Order and data capturing
Working on various ERP systems
Handle telephone enquiries
Quotations and Pricing
Order Execution and Management
Follow up on orders
Occasional Switchboard relief
Ability to work in a Team
R R 12000 - R 15000
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzU1ODk4X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1243583&xid=1555_55898
2y
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