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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Urdu Speaking Customer Service Agent to join our WFO team based in Johannesburg.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Urdu and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the level of exper...Job Reference #: 202638
3d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Latin Spanish Speaking Customer Service Agent to join our WFO team based in Johannesburg.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Latin Spanish and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on ...Job Reference #: 202649
3d
1
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A company that offers a comprehensive range of interventions, from the selection of people to be trained and the designing of the course material to the actual training has an exciting opportunity for a quality-oriented Project Coordinator in KwaZulu/Natal.The primary requirement for this position is the implementation of our client projects both on and off-site in line with signed off Client Service Level Agreements as well as project implementation plans / schedules. The role is responsible for operating within the confines of PMI’s Quality Management System which governs our accreditation and registration as a Skills Development Provider.1 – 2 years’ experienceRelevant NQF level 5 qualificationProject management skills and exposure to the project management environmentExperience in education, training and developmentExperience working with SETAs advantageousAdministration experience in an educational institutionWorking knowledge of MS office with strong Excel skillsOwn vehicle and driver’s licenseProject Scoping and ManagementEnsure that you and SDM, have met with the sales team and understand the required deliverables and time-frames of the agreed projectDraft a project plan/schedule as per client requirements and the Qualification requirementsEnsure SLA, seta and Audit compliance at all timesProvide information with regards to the billing (supporting documentation)Keep the sales informed of any developments on the project on a continuous basisLiaison with SMO, client, learners, COE staff, Quality Management ensuring all processes managed in line with our internal SOP and QMS processProject InitiationEnsure learners meet the minimum requirements of the selected qualification by conducting pre-assessments and providing the Account Manager with a report of the results and recommendationsConfirm and prepare venues and/or refreshments in accordance with project plan/SLAPrepare relevant documentation within the required timeframes to meet deadlines for client and Seta requirements including Letters of Intent where relevantSchedule and conduct Learner InductionsEnsure that learnership agreements are signed and supporting documentation is completed by the learners according to QMS requirementsComplete Learner sign-up and prepare all documentation in accordance with QMS requirementsComplete Learner Registrations with relevant Setas and obtain proof of registration and upload to SOP folderInterview facilitators to build the database – Provide scope to COE to validate and add to databaseProject CoordinationEnsure learnership agreements are handed over to the Administrator to check and scan and uploaded to SOP folderPrepare Registers for Induction and classesEnsure administrator hands over attendance registers and learner materialCollect and checking attendance registers before handing over to administrator to uploadEnsure leave forms are submitted and handed over to administrator where applicableEnsure administrator continuously updates QA f
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE4Mjg2N19fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1790628&xid=1108_182867
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Job Description:Absa is seeking a skilled Salesforce Business Analyst to join our team and take ownership of an in-process Business Requirements Document (BRD) related to our CRM system. The successful candidate will be responsible for completing the BRD and managing requirements going forward, ensuring alignment with business objectives and Salesforce best practices. This role offers an exciting opportunity to contribute to the enhancement of our sales processes and customer relationship management capabilities.Key Responsibilities:Lead the completion of an in-process Business Requirements Document (BRD) related to Salesforce CRM.Collaborate with stakeholders to gather and analyze business requirements, ensuring clarity, accuracy, and alignment with organizational goals.Translate business requirements into functional specifications and user stories, leveraging your knowledge of Salesforce capabilities.Work closely with developers and other team members to ensure that technical solutions meet business needs and adhere to Salesforce best practices.Manage ongoing requirements gathering and refinement processes, proactively identifying opportunities for improvement and optimization.Provide guidance and support to end users, ensuring effective utilization of Salesforce features and functionality.Contribute to the development and implementation of training materials and documentation to support user adoption and knowledge transfer.Requirements:Bachelors degree in Business Administration, Computer Science, or a related field.Proven experience as a Business Analyst, preferably with a focus on Salesforce CRM.Strong understanding of sales processes and CRM concepts, including leads and campaigns.Proficiency in Salesforce configuration and customization, including the ability to create custom objects, fields, workflows, and reports.Excellent analytical and problem-solving skills, with the ability to translate complex business requirements into clear, actionable solutions.Strong communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels of the organization.Detail-oriented with a focus on quality and accuracy in all aspects of work.Salesforce certifications (e.g., Salesforce Certified Administrator, Salesforce Certified Business Analyst) are a plus.Additional Skills (Preferred):Experience with agile methodologies and tools (e.g., Jira, Agile Scrum).Knowledge of data management best practices and data migration strategies.Experience with Salesforce Lightning and related technologies.Familiarity with Salesforce integration tools and techniques.If you possess the required skills and experience and are passionate about leveraging Salesforce to drive business success, we invite you to apply for this exciting opportunity as a Salesforce Business Analyst at Absa. Join us in shaping the future of our CRM capabilities and delivering exceptional value to our customers. Please note that by submitting your person
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE4MjY3OF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1789598&xid=1108_182678
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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Nepali Speaking Customer Service Agent to join our WFO team based in Johannesburg.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Nepali and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the level of e...Job Reference #: 202644
3d
1
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Our client is looking for a Customer Service Representative.  This role will expose you to a diverse working environment with endless opportunities to grow as an individual and to work for an organization that promotes equality. This is a contract role based in JohannesburgThe principal accountabilities of the Customer Service Representative (=CSR) ensures a qualified and timely execution on the internal and external administrative processes, covering the pre-order, order and post order requirements including, but not limited to, customer service and support, order management and processing, pricing control, customer delivery and inventory management within the ERP system as well as non ERP requirements, e.g. forecasting, and stock managementMatric is essential.3 years of work experience in customer service / order processing.Ability to apply business rationale and independent thinking.SAP experience or any ERP systems experience is non-negotiable.Prior SAP experience in order-processing is a must.Being friendly and understanding for customer needs.Sound knowledge in logistics and shipping familiar with export documentation e.g. Letter ofCredit, Bill of Lading, Airway Bill, Export Letter of Credit orders, preparation of banking documentsUsing Trade Services online banking system etc.Experience in processing SSA import shipments is preferred.Good team player, able to work independently and takes initiative to resolve issues.Willing to learn many new tasks and develop minimum technical knowledge of the product line.Meticulous, organized and possesses positive attitude.Good communication and interpersonal skills. Fluency in spoken and written English.Basic knowledge of Financing, Credit Management and Global Trade Services will be advantageous.Cover full spectrum of pre-order, order and post order services required from product planning to delivery of the product to customers and collection of outstanding dues.Perform complete order to cash process for organizations customers in MEA region.Demonstrate a clear understanding of order-to-cash business processes and support the CS Supervisor to make critical decisions that support both strategic plans and tactical objectives for customer service team.Manage relationship and services with key internal / external customers for order and returns processing.Implement processes, establish and monitor key performance indicators that fosters swift and efficient completion of the full pre to post order stages in MEA region.Ensure extension in SAP on material codes, plant codes and customers.Compile Stock on hand (SOH) report and monitor stock levels in country.Forecasting and planning with sales, supply and sourcing partners to have a continuous flow of stock in country.Maintain SOH report post any sales.Establishing regulatory requirements for importation and actioning any required processes to ensure regulatory compliance.Coordinate the preparation of shipping documentation for the customers: Liaising with
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE4MTIxNl9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1787208&xid=1108_181216
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Business Description:Personal Finance provides clients in the entry, middle, affluent and self-employed markets in South Africa with a comprehensive range of financial service solutions to facilitate their long term wealth creation, protection and niche financing needs. Company is looking for experienced life and investment financial advisors to be based in Roodepoort. Company offers the following:ü Provision of office space and full infrastructure for financial advisorsü Full suite of administration services, i.e. new business finalisation, client services and client retention mechanismsü Telephony services, i.e. internet, email, telephone, voice logging, secure storage of data, full suite of Microsoft accessü Access to business coaching and client advice supportü Assistance with practice managementü Training support, i.e. technical and soft skills trainingü Access to an effective lead generation systems and trainingü Support with succession planningü Support with unlocking of equity from adviser practices Output/Core Tasks:ü Establish long-term relationships with clientsü Financial planning for clientsü Focus on identifying client needs and then offer suitable financial solutionsü Provide excellent service orientation and frequent contact with clients Requirements:Matric or NQF4 equivalent certification (Essential)Tertiary Certificate and or Degree (Essential)Financial qualification and or RE5 accredited (Beneficial)Drivers license with own vehicle (Essential)Sales Experience and Skills (Essential)1 year financial industry experience (Beneficial)Latest 6 Months commissions statements (Beneficial) Remuneration and benefits:Choice of different Sanlam adviser contractsUp to 90% commissionVesting Bonuses for the first 2 yearsPerformance Bonus (13th cheque) in DecemberAssistance with the purchase of technology equipmentMembership of Pension Funds and Group Life SchemesInitial and ongoing training via Sanlams AcademySupport with industry related qualificationsAccess to mobile nurses and doctors for client medicalsAccess to Sales Consultants who can assist with client projects, database segmentation, product advice etc.Access to product specialists i.e. risk, savings, investments, private wealth, loyalty programs etc.Compliance supportMarketing supportAccess to Legal advisorsFinancial planning toolsTraining Allowances offered for Graduate Advisors R5000 R8000 over the first 3 months onlySalary offers to Qualified and Experienced Advisors R8000 R20000pm (Depending on track record)
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzE4NTYyOF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1786784&xid=1109_185628
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Are you a seasoned professional with a passion for sales and a knack for marketing and you have a Technical back ground? Heres your chance to shine! Our client is looking for a Sales Manager to join our innovative team.Position Overview: As a Sales Manager, you will play a pivotal role in steering the marketing and sales operations related to training offerings and short learning programs. Your mission: drive sales, foster growth, and contribute to the revenue generation of our esteemed organization. Preferably a bachelor’s degree in marketing, sales, or a related field.National Diploma/BTech in Electrical or Mechanical Engineering advantageous.Trade test in engineering trades advantageous.Postgraduate degree in Master of Business Administration advantageous.Short Courses in Sales and Marketing can be beneficial.Experience Indicator:Minimum 5 years of extensive experience in a senior sales role is mandatory.Minimum 3-5 years experience in a leadership role is mandatory.Familiarity with the Technical Training industry is essential.Customer Relationship Management:Oversee engaging sales campaigns, including career days, roadshows, and exhibitions.Identify potential new customers and seize cross- and up-selling opportunities.Initiate, establish, and nurture new customer relationships.Maintain strong relations and swiftly resolve customer complaints.Sales Management:Identify lucrative sales opportunities and contribute to the development of innovative sales strategies.Set ambitious targets and meticulously monitor and evaluate sales performance.Track and analyze key sales statistics for strategic decision-making.Prepare detailed sales budgets and projections.Drive the establishment of a robust sales pipeline and maintain an up-to-date customer database.Present and promote exciting new projects to both new and existing customers.Prepare and submit insightful monthly sales status reports.Proposal Management:Skillfully draft and submit tender documentation.Prepare compelling written proposals and quotations.Collaborate with the sales team to draft MOUs and SLAs.Sales Team Management:Align the sales team with the companys vision, mission, and strategic goals.Demonstrate strong leadership by effectively managing the performance and development of team members.Skills and Attributes: We are seeking a candidate with:Exceptional business writing and negotiation skills.Strong communication skills and self-confidence.Proven ability to handle objections and adeptness in resolving problems and disputes with customers.Independence, self-management, and the ability to meet deadlines within time constraints.Resilience in deal-making and the ability to thrive under pressure.Proficiency in Project Management.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE4MjY0OF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1789715&xid=1108_182648
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A company in the laboratory services industry is seeking a Demand Planning Manager to join their dynamic team. PurposeLead strategic forecasting, collaborate with cross-functional teams, and optimize supply chain activities to meet business objectives and customer needs, ensuring effective demand-supply balancing and continuous improvement.Key Responsibilities:- Forecast demand for products and services, communicating timely information to stakeholders.- Collaborate with cross-functional teams for relevant data and insights.- Drive collaboration to prioritize demand for order fulfillment based on business objectives and customer segmentation.- Participate in sales and operations planning processes, enabling demand-supply balancing analysis.- Prepare reports and statistics, manage forecast models, and develop key performance indicators.- Support business, marketing, inventory, finance, and production strategies.- Review and assess risk, identify opportunities for risk management.- Utilize tools and technology for managing and analyzing the supplier portfolio.- Maintain constructive relationships with stakeholders.- Coach and mentor staff; oversee day-to-day administrative tasks.Minimum Requirements & Key Competencies:- Degree/Diploma in Supply Chain Management/Public Management/Logistics/Commerce (NQF LEVEL 6).- 8 years of Demand Planning experience, with at least 5 years in a Managerial or supervisory role.- Knowledge of Supply Chain Management, PFMA, treasury regulations, policies, procedures, Economics, and Accounting.- Proficiency in relevant tools and technology.- Understanding of customer service principles, Forecasting, and Demand Principles.- Analytical and critical thinking skills.- Strong verbal and written communication skills.- Problem-solving and numerical skills.- Attention to detail.- Advanced Computer Literacy.- Presentation Skills.- Customer Service Relations.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE4MjY3Ml9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1789733&xid=1108_182672
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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Hindi Speaking Customer Service Agent to join our WFO team based in Johannesburg.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Hindi and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the level of exp...Job Reference #: 202642
3d
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Our client is looking for a Vertice Technical Service Manager.  This role will expose you to a diverse working environment with endless opportunities to grow as an individual and to work for an organization that promotes equality. This is a permanent role based in Johannesburg.The mission of the Vertice Technical Service Manager is to lead and optimize the service departments daily operations, ensuring efficiency, profitability, and exceptional customer satisfaction. This role involves overseeing the entire service process, from fault reporting to equipment repair and delivery, while managing resources, budgets, and personnel. The Technical Service Manager is dedicated to fostering a high-performance team, implementing effective technical service systems, and maintaining strong collaboration with sales, application, and operations teams. The ultimate goal is to uphold the quality of service, improve service revenue planning, and enhance customer experiences, positioning Vertice as a leader in the medical device industry.Matric is essential.Relevant technical qualifications. A management qualification is advantageous.Over 5 years of experience in a customer-facing role in the medical device industry.Over 5 years of administrative and management experience.Experience in asset management covering administrative, contractual, and financial aspects.Solid understanding of mechanical and electrical devices.Knowledge of medical devices, surgical procedures, anatomy, and medical terminology.Strong organizational, communication, and interpersonal skills.Ability to work under pressure and meet deadlines.Proficiency in PC software applications including Microsoft Windows, Outlook, Word, Excel, and PowerPoint.Efficiently manage daily service department operations, ensuring resource planning and sustainable profitability.Assign duties, provide work direction, and monitor service productivity.Ensure accuracy and completeness of repair orders and return authorizations.Study and standardize procedures to enhance the efficiency of the Field Service Engineer team.Train personnel on company servicing procedures and transfer technical support knowledge.Manage service budget, forecast, and spare parts inventories.Negotiate service contracts, review service policies, and establish spare parts pricing.Work closely with sales, application, and operations teams.Provide service support to regional offices and distribution channels in the assigned territory.Maintain records of job-related documents like Job cards, PODs, Calibration certificates, Manuals.Follow up on purchase orders and ensure timely invoicing within 30 days of job completion.Manage debtors, ensuring outstanding payments are less than 60 days.Develop, coach, and empower team members.Foster teamwork and create a feedback culture within the team.Maintain excellent customer experience in technical department interactions.Ensure prompt responses to customer queries and requests.Foster and maintain a good work
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE4MTM0NV9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1787511&xid=1108_181345
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Job Advertisement: Demand Planning ManagerResponsibilities:Forecasting Excellence: Predict demand for specific products and/or services in terms of value and product mix for future periods, driving supply chain activities.Effective Communication: Timely and effectively communicate information to all stakeholders using appropriate channels.Cross-functional Collaboration: Collaborate with functional teams, including supply planners, supply chain management, operations, finance, quality assurance, and product development to gather relevant data and insights on demand.Influential Decision-Making: Drive cross-functional collaboration to influence demand on the supply chain, prioritizing demand for order fulfillment based on business objectives and customer segmentation.Sales and Operations Planning (S&OP): Act as the demand owner/representative in all NHLS sales and operations planning processes to facilitate demand-supply balancing analysis.Reporting and Analytics: Prepare reports and statistics related to demand planning and forecasting, managing forecast models, analyzing trends, and maintaining accurate data.Performance Measurement: Develop and measure key performance indicators to assess the effectiveness of demand planning and forecasting, driving continuous improvement.Strategic Support: Support business, marketing, inventory, finance, or production strategies and identify organizational/supply chain improvement opportunities to meet market needs.Risk Management: Review and assess risks related to supply and demand variability, identifying opportunities to manage and mitigate risks.Technology Integration: Develop, implement, and utilize tools and technology for managing and analyzing the supplier portfolio.Stakeholder Relations: Cultivate and maintain constructive working relationships with all stakeholders.Leadership and Development: Coach and mentor staff as required, providing leadership in day-to-day administrative tasks.Minimum Requirements & Key Competencies:Degree/Diploma in Supply Chain Management/Public Management/Logistics/Commerce, NQF LEVEL 6.8 years of Demand Planning experience, with at least 5 years in a Managerial or supervisory role.Knowledge of Supply Chain Management, PFMA, and treasury regulations.Familiarity with applicable policies and procedures, Economics, and Accounting.Proficient in relevant tools and technology.Knowledge of customer service principles, Forecasting, and Demand Principles.Analytical and critical thinking skills.Strong verbal and written communication skills.Problem-solving and numerical skills.Exceptional attention to detail.Advanced computer literacy.Effective presentation skills.Customer service relations expertise.If you are an experienced and strategic-thinking Demand Planning Manager, ready to lead and innovate in a dynamic environment, we invite you to apply. Join us in shaping the future of our supply chain and driving successful business outcomes.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE4MjQ0OV9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1789273&xid=1108_182449
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Opportunity Available!! Our well known client in the Automotive Sector is looking to employ a Customs & Freight Coordinator to join their dynamic team in Rosslyn.
Job Description:
Advise the Organization on local Customs and Import and Export Regulations.
Responsible for the Administration and Reporting of Customs- and Freight Processing.
Measure and Improve Freight Forwarder Performance.
Freight Bill Auditing of Freight Forwarder Documentation.
Involvement in the Annual Freight Tender Process.
Responsible for the Handling, Management and Finalization of Claims.
Responsible for Coordination and timeous Arrival of all Freight in, Airfreight and Sea freight.
Liaison with local and overseas Service Providers, local Customs Representatives and relevant parties.
Job Requirements:
A completed Diploma or Degree from a recognized Institution, e.g., University, in Supply Chain Management, Purchasing or Equivalent
Minimum 3-5 years professional Experience in Customs Processes
Sound Knowledge of local, applicable Laws, Regulations and Procedures as well as Legal Standards and Codes
Solid Computer Skills in SAP and MS Office
Excellent Communication Skills and Excellent Command of English – written and verbal
Strong Analytical and Risk assessment Skills
Excellent Time Management Skills and Ability to independently structure own Job Requirements
Ability to work well in a Team
Experience in working in a global Business Environment and Matrix Organisation considered an Advantage.
SECTOR: Automotive
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93ZWJhcHAucGxhY2VtZW50cGFydG5lci5jb20vd2kvYXBwbGljYXRpb25fZm9ybS5waHA/aWQ9c3RhZmZzb2xzJnZhY2FuY3lfcmVmPUUuTDAwMDczOS9CRw==&jid=1310474&xid=E.L000739/BG
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