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Admin Internship / Work Experience Program This internship program is designed to provide the youth with admin work experienceCompanies based in Springfield Park Durbanbasic tasks will include.- copying faxing emailing typing printing scanning etc- telephone etiquette- Office Decorum Requirements to apply:1) Well spoken in english2) Neat and tidy 3) Good Hygiene 4) Positive Attitude5) computer literate6) Ability to learn Stipend : R2000 - R2500PMHow to Apply : remember this is part of the vetting process, this will tell us if you can read comprehend and following instructions.1) Send an email with the following to : localrecruitmentdbn@gmail.comSubject line must be the Ref as listed above Name :Surname :Location: ( eg : Durban, Umlazi )do you meet all requirements : yes/noShort Motivation on why you should be hiredConcise CV : 1 PAGE ( we do not need supporting documents )
27min
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Key Accounts Manager Durban - R30 000 - R35 000 Per Month Negotiable Car allowance, fuel card & benefits Essential requirements:Own reliable vehicleMarketing or similar tertiary qualificationMust have called on the FMCG tradePreferably to have Liquor experience 1. Servicing the Key Account Group of Stores2. You must have excellent references and be able to work in Durban Central3. This will be a remote position but you will have to travel to the head office in Cape Town 4x a year (paid by company).
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzE4NDI1N19fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1779872&xid=1109_184257
2mo
1
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*Reference: DUR002432-SN-1*
Our client, an Italian luxury brand, currently seeks a Sales Manager to manage all staff and the administrative aspects of the dealership (showroom and workshop).
*Minimum Job Requirements:*
* Matric.
* Sales & Marketing Courses (advantageous).
* 3+ years’ relevant sales experience, ideally selling bikes/scooters and cars.
* Extremely service orientated/custom focused essential.
* Experience in prospecting new business.
* Understanding of brand management and Lifestyle promotion.
* Strong administration skills.
* Good MS Office computer skills.
* Own transport and drivers licence.
*Key Responsibilities:*
* Representation of the brands - strong brand presence.
* Building partnerships:
* Sales revenue increase;
* Customer feedback positive;
* Customer queries resolved;
* Strong customer relations skills.
* Driving sales:
* Achieve monthly sales targets;
* Increase customer base.
* Forecasts and reporting:
* Weekly, monthly, quarterly and annual reports submitted to Director as required.
*Competencies:*
* Energetic with a positive attitude.
* Passionate and ambitious.
* Ability to adapt easily.
* Fast learner.
* Business minded.
* Self-motivated and self-driven.
* Excellent communication and interpersonal skills.
* Selling and negotiating skills.
* Strong initiative.
* Ability to work independently and as part of a team.
* Ability to effectively manage and deal with staff.
* Planning and organising skills.
* Build relationships quickly with the ability to canvas new business.
R15 000.00 per month + commission
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzcxNzc2X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1268913&xid=1555_71776
2y
1
SavedSave
South Africa’s leading provider of Electronic Bill Presentment and Payment (EBPP) solutions requires the full-time services of a seasoned software support consultant with excellent interpersonal skills to assist clients on site. Work with large scale architecture, technology and exciting projects used by millions of people - both enhancements and new projects. The Company offers a modern office environment, incorporating a focus on employee well-being and career growth. Acting as an Ambassador and provide Product Support to Government Departments in KZN.
* Interaction with client Branches on a daily basis.
* Respond to incoming requests for Product demonstrations and Training and one-on-one consultations.
* Arrange Product training sessions where necessary
* Communicate new product services and new procedures to client Staff
* Maintain existing relationships with Staff and IT personnel
* Training/Maintaining additional client consultants when/if required
* Maintain accurate log entries of contacts and resolution details and follow up information
* Timeous submission of weekly and monthly activity reports and training evaluation forms
* Troubleshoot software product issues at branches
* Assist with Product roll out when necessary (Installations and training of new versions)
* Ensure all of your sites experiencing issues are visited and assisted
* Ensure Sites with POS devices who have no card transactions, are visited to see why no card transactions are being done
* All sites that have not successfully day ended or opened shifts, to be contacted to resolve issues
* All issues to be logged on software system
* Ensure Day End is successful at the site that you are attending to
* Weekly and Monthly Activity reporting and all required supporting documentation to be submitted on time i.e. Site Sign Off Forms, Training Registers, Day End Reports and Evaluation Forms
* Grade 12 and A+ Certified or similar qualification essential
* Intermediate level of Microsoft Word, Excel and SQL knowledge
* Proficient in English, knowledge of Zulu or other languages highly beneficial
* Must have 3-5 years experience in client facing software support
* Valid drivers license and own transport a must
* Must be willing and able to travel extensively
* AA accredited roadworthy certificate required on application for position
* Only candidates with a passion for IT support and personal client interaction need apply
Market Related Remuneration
* Grade 12 and A+ Certified or similar qualification essential
* Intermediate level of Microsoft Word, Excel and SQL knowledge
* Proficient in English, knowledge of Zulu or other languages highly beneficial
* Must have 3-5 years experience in client facing software support
* Valid drivers license and own transport a must
* Must be willing and able to travel extensively
* AA accredited roadworthy certificate required on application for position
* Only candidat
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzcxNjQ3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1268834&xid=1555_71647
2y
1
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*Reference: FRP002098-SP-1*
Durban
Our client in the Medical Sector is looking for an Accounts Supervisor to join their team!
*Purpose:*
Provide a comprehensive overall management of the accounts department. This includes accounts, bookings and authorization departments.
*Task and Responsibilities:*
*People Management*
- Managing employee’s attendance and leave.
- Engage clear communication amongst employees.
- Monitoring employee productivity and providing constructive feedback and coaching.
- Detailed assessment of employee’s performance to ensure compliance
- Measure & Monitor staff performance on a regular basis.
*Finance*
- Accountable for the overall practice collections in line with set targets.
*Strategy*
- Setting payment collection goals and targets for the department.
- Creating and implementing a strategy to improve the collection of outstanding credit.
- Review the monthly age analysis with remedial steps for improvement
*Operations*
- Organizing Workflow and ensuring that employees understand their duties or delegated tasks.
- Preparation & Sampling of Monthly Write-offs and submit for approval.
- Sampling of Refunds to ensure compliance
- Sampling of adjustments & journals.
- Setting Goals for performance and deadlines in ways that comply with the company’s mission and Vision.
- Implementation of pilot projects and provide feedback to Management.
*Risk Management*
- Submission of a weekly compliance register to mitigate the financial risk for the business
- Implement controls to current processes to protect the organisation from any other risks.
*Qualifications:*
- Matric
- Credit management diploma or any equivalent qualification
- Computer literacy Ms Office( advanced Excel, Word, Outlook, PowerPoint)
*Experience*
- Minimum of 5 years and more in a debt collection environment of which at least 3 years minimum must be in managerial position
**Please note that only short-listed candidates will be contacted***
R 10000 - 36000 - Monthly
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzU3MDE4X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1245421&xid=1555_57018
2y
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MINIMUM REQUIREMENTS
• Matric certificate
• Relevant Diploma or Bachelor’s Degree
• 2 to 3 years arthroplasty sales experience will be advantageous
• Previous experience in a similar position and theatre experience is required.
• Experience with Microsoft Office packages.
• Own reliable car.
• Demonstrate the ability to learn product information.
• Proven ability to manage relationships and networks effectively.
• Strong knowledge of medical device industry, relevant procedures and hospital
environment.
• Set and implement sales strategies and plans.
REMUNERATION and BENEFITS
• Basic Salary
• Set commission on sales payable
• Medical Aid
• Retirement Annuity
• Other benefits/incentives applicable
See Description
See Description
See Description
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzU2OTc0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1245334&xid=1555_56974
2y
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Executive Sales Consultant Needed in Durban
Must have the following experience in selling the following NON Negotiable
Office Printers / photocopiers
Office Telephone lines
Laser Printers and consumables
Minimum requirements
2 years in selling office automation
Own reliable vehicle
Good communication skills
Must be well presented
Clear criminal record
See Description
See Description
See Description
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzU2OTEzX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1245351&xid=1555_56913
2y
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The Person: B Com Degree in Accounting/FinanceMin 2 years working experience using Sage Evolution and Pastel AccountsStrong analytical skills and attention to detailProactive with strong problem-solving abilities to ensure timely and accurate resolution of reconciling items/ problemsMulti-tasking and time-management skillsTeam player with effective communication skillsAnalytical thinkerMicrosoft Office skillsWork with project team to prioritize business and information needsBe resourceful and proactive when issues arise to ensure timely and accurate resolution is obtainedWork under pressure and within a deadline driven environmentEffectively engage with management The Job: Accurately report to the GFM/CFODaily, weekly and monthly preparation of payment requisitions, payments.Full Creditors function done daily: Accurate issuing of purchase orders;Checking accuracy of quotes;Obtaining the invoices;Ensuring accurate details on all invoices in terms of meeting SARS requirements;Ensuring invoices agrees to the purchase order, quotes and pricing;Ensuring all supporting documentation for the invoice is received;Daily processing of invoices;Creditor statement reconciliations;Creditor summary with ageing of invoices; and payments due reporting.Full Debtors function done daily/when necessary: Quotes;Ensuring purchase orders received agrees to quotes;Invoicing and processing of invoices;client statements;client reconciliations;client summary with ageing of invoices; andpayment due reportingLiaising with creditors, contractors, clients with regards to accurate invoicingReconcile and process expense claims (analyse recons submitted, reconcile all items to supporting documents, process and capture the recon and reconcile the account on the system, tracking the recon, etc)Ensure all of the documents relating to the tasks performed are filed and kept on file for auditDeal with insurances, tracker, overtime schedulesFill out forms
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzk1MDgzX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1245062&xid=1109_95083
2y
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Fashion Design Degree or Diploma preferredStrong negotiation skillsAbility to build a balanced rangeUnderstanding of the customer profileTechnical knowledge in the construction of garmentsAbility to effectively research upcoming trendsAbility to present wellStrong administration skills and good understanding of figuresSolid briefing skillsExcellent supplier relations and ability to build relationships on trust and understanding
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzk0ODk5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1244899&xid=1109_94899
2y
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POSITION: BASED IN Ballito north of Durban Qualifications: Matric/Diploma in Events Management or equivalent Minimum / Previous experience: Strong admin and organization skills with a minimum 3 years’ experience in Eventing.Jonas, golf and club experience an advantageExcellent project and time management skillsDrivers licence with own transport Personal skills and attributes: Hands on, individual contributor and collaborative team playerMust be able to work flexible hours when necessary and able to multitask under pressureAlways looking for exciting opportunities and new ideas to suggest to clients Key responsibilities: Ensure timeous, efficient and professional customer service in all events at the clubAdministrative management and coordination of all club events, member events, corporate events as well as various golfing eventsEnsure clear communication between the departments in the club regarding events
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzg1ODA0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1216890&xid=1109_85804
2y
1
Candidate must have a minimum of 10+ years experience in roads supervision
* Have a minimum of 10+ years experience in roads supervision
* Experience and detailed understanding of FIDIC, GCC, NEC contracts
* Experience in the overall administration of all sections of the services, including those portions of the services, which fall within the ambit of the other consulting engineers
* Responsibility for the overall co-ordination of the site supervision teams
* Experience in quality control progress, payment certification, site measurements, issuing of site correspondence, work scheduling, financial and progress reports, community liaison and dispute evaluation and resolution.
* Experience in the understanding and interpretation of SANS, COLTO and other relevant construction specifications
* Understanding of Construction Regulations and applicable legislation in respect of Health and Safety and Environmental requirements;
* Experience in customer relations;
* Strong communication skills in dealing with clients, contractors, local authorities and stakeholders (written and spoken);
* Excellent organizational skills, work scheduling and management of site staff;
* Must be based in eThekwini region.
* Suitable candidate must have a valid drivers license and own vehicle.
* Have a minimum of 10+ years experience in roads supervision
* Microsoft Office
Candidate must have a BEng/BSc Eng or B Tech degree in Civil Engineering and be registered as a Pr Eng or Pr Tech Eng
* Have a minimum of 10+ years experience in roads supervision
* Experience and detailed understanding of FIDIC, GCC, NEC contracts
* Experience in the overall administration of all sections of the services, including those portions of the services, which fall within the ambit of the other consulting engineers
* Responsibility for the overall co-ordination of the site supervision teams
Candidate must have a BEng/BSc Eng or B Tech degree in Civil Engineering and be registered as a Pr Eng or Pr Tech Eng
* Have a minimum of 10+ years experience in roads supervision
* Experience and detailed understanding of FIDIC, GCC, NEC contracts
* Experience in the overall administration of all sections of the services, including those portions of the services, which fall within the ambit of the other consulting engineers
* Responsibility for the overall co-ordination of the site supervision teams
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzI3Mzc0X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1193731&xid=1555_27374
2y
1
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GENERAL MANAGER (FINANCE) DURBANIdeal Candidate should have thefollowing requirements: 1. Degree/Relevant tertiary qualifications in Accounting and Finance 2. Driver’s License ( Preference given toown vehicle ) 3. 5+ Experience working as a FM or MD 4. Payroll Training Certificate would bean advantage5. Relevant Computer Skills ( PowerPoint, Word, Email andExcel ) 6. Having worked in security industry ora labour related industry would be an advantage7. Exposure/involvement with tenderingand bidding processes would beadvantageous8. understanding of PSIRA Regulations& Security Industry Code of Conduct would be an advantage9. Willing to relocate to Durban (KZN)and able to travel to client sites (National)Duties: 1. Managing of company cash flow 2. Managing of Debtors Departments3. Managing of Procurement Department4. Duly managing the resource departmentwith Operations5. Streamlining financial strategy of thebusiness6. Managing of the payroll department 7. Seeing to efficiency of the rostersand overtime exposure8. Conducting audits on all departments9. Implementing cost savings systems andprocedures10. Maintaining a high level ofadministration of the head office 11. Attending Bi-Weekly meetings withmiddle management12. Compiling reports to be submitted tothe FD13. Preparing of annual budget and monthlyreview 14. Client relations15. Monitoring of Sales/BusinessDevelopment Department16. Submission of all statutoryrequirements on time17. Developing systems and procedureswhich streamline the companies workflow process to maintain efficiency18. Attending to critical employeequeries, and streamlining their resolutions efficiently. send full resume to hr@excellentsecurity.co.za
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzUxMjE3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1193253&xid=1266_51217
2y
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Minimum Requirements: Disabled CandidatesAge: 18 34 years oldEE/AA: Open, though preference will be given to Candidates from previously disadvantaged backgrounds.Duties: This is a learnership opportunity for 12 months whereby the candidate will be studying and working at the same time within Administration and/or a Call Centre environment.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzc1MzM3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1192914&xid=1109_75337
2y
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Our client is looking to hiring a dynamic, Office Administrator.Desired Experience & QualificationMatricBasic accounting / bookkeeping skillsProficient in MS Office: Word and Excel - AdvancedData Capture with accuracyAll other related dutiesAbility to coordinate office activitiesGood communication skills
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzc1NTQyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1193072&xid=1109_75542
2y
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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Arabic Speaking Customer Service Agent to join our WFO team based in Durban.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Arabic and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the level of experie...Job Reference #: 202648
6d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Nepali Speaking Customer Service Agent to join our WFO team based in Durban.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Nepali and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the level of experie...Job Reference #: 202645
6d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Italian Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Italian and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based o...Job Reference #: 202438
6d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Hindi Speaking Customer Service Agent to join our WFO team based in Durban.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Hindi and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the level of experienc...Job Reference #: 202641
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Would you like to join an International Company as your next career move where you will be managing the Technical Sales Portfolio and growing the clientele within the KZN Region? REQUIREMENTS Matric plus relevant qualifications highly advantageousOwn vehicle and drivers licenseSolid and proven sales track recordExcellent communications skills, written, and face to faceAbility to close sales successfullySolution orientated and target drivenProficient with Microsoft Office Suite or related software as required to prepare reports and logsIndependent worker that takes personal responsibility of the full work portfolio DUTIES Set up meetings with clients existing and new businessUpselling and continually building solid relationships with existing clientsSourcing new business and growing client base and networkPromote the relevant products, and demonstrate clearly how the products in conjunction with the clients needsManaging quotations and forwarding proposals to clients timeouslyAnswers enquiries and questions from customers related to ongoing use of products, maintenance requirements, operations, and other related informationFollow up with clients ensuring solid after sales service is offeredUnderstand company product offeringsConsult within a portfolio of clients from various sectors involving textiles, flour mills, food and pharmaceutical manufacturers, chemical and mining companiesAttend industry functions, events and training when requiredMaintain a good understanding of the market: competitor offerings, general intelligence, identifying new opportunitiesMeeting and exceeding individual targets and the annual company team targetOpen communication with other relevant departmentsSalary: Negotiable dependent on experienceJoin us on SOCIAL MEDIA or visit our WEBSITE for more information. See links below.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzUyMzU2X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1191805&xid=1108_52356
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Responsibilities:Develop and implement HR strategies and initiatives aligned with the overall business strategyBridge management and employee relations by addressing demands, grievances, or other issuesManage the recruitment and selection processSupport current and future business needs through the development, engagement, motivation, and preservation of human capitalDevelop and monitor overall HR strategies, systems, tactics, and procedures across the organizationNurture a positive working environmentOversee and manage a performance appraisal system that drives high performanceMaintain pay plan and benefits programAssess training needs to apply and monitor training programsEnsure legal compliance throughout human resource managementOversee the training and development department of the businessOversee the payroll process on a monthly basisRequirements:At least 5-6 years HR administration experienceDegree in Human Resources or related fieldMust be an analytical and report-based individualDemonstrable experience with Human Resources metricsKnowledge of HR systems and databases (Psiber, PaySpace, Deputy)Ability to architect strategy along with leadership skillsCompetence to build and effectively manage interpersonal relationships at all levels of the companyWilling to work long hours
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzU2MzY3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1205579&xid=1108_56367
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