Please note that our Terms of Use and Privacy Notice are applicable.
On Promotion in Jobs
Filter & refine
Clear All
Suggested
Results for jobs in cape general work in Jobs in Western Cape
1
SavedSave
We are looking for an Intermediate Software Quality Tester/Engineer to join our team.The OBOE system integrates and orchestrates the interaction between people and multiple systems through the cloud to optimise and improve the client experience. The system will connect with its external distribution partners (insurance brokers and administrators) in the Outsourced Business channel. It will enable the brokers to continue working on their third-party policy administration systems while leveraging Santams state-of-the-art system with scientifically formulated rates and rules. Reporting to: The OBOE Scrum Team (& OBOE Scrum Master)Key roles & duties: QA. Own - define and maintain test plans that fit into the Nostra Test Framework. defining end-to-end system integration Test Scenarios. Documenting and executing certain test cases. Understanding required test steps, test data and expected results. Building automation where appropriate and possible.Essential skills & experience: Agile QA experience (2+ years). Testing tools. Regression testing. Atlassian tools (Jira, Confluence, Bitbucket, Bamboo, etc.) Xray Jira plug-in or similar SQL Define primary/success flow, alternative flow, and exception/error flow. (Needs to be able to look at a state-machine or sequence diagram and determine all possible routes.) Creation of tests for functional and non-functional requirements together with business analysts. Creation of test cases for sanity/smoke tests and negative tests, test for rules validation, performance, stress, usability (for when we have a user interface), and edge case testing. Compiling test results, test reports and trends. Root cause analysis and diagnosis. (To a reasonable extent.)Desired skills & experience: QA certification. Selenium Experience for frontend test automation? Experience in qualification of enterprise applications UML Exposure. Splunk and Grafana experience. AWS, especially AWS native services. Setup of QA checkpoints within a continuous integration and delivery pipeline. Java coding, Python scripting or Microsoft power automate.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3ODUyNF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1779116&xid=1108_178524
1min
1
We are seeking an experienced and detail-oriented Analyst Developer to join our team, specializing in Policy Conversions, Alterations, and New Business (NUB) processes. The Analyst Developer will play a crucial role in designing, developing, and implementing software solutions to support our insurance policy administration systems.What you’ll do:Build features and applications that exceed the business specifications and requirements.Analyze existing software applications and align them with BAU Support and other functional requirements from business users. (e.g. legislative requirements).Write and test effective interfaces to other applications and services.Troubleshoot, debug, and upgrade software and assist in defect resolution and testing of applications.Create technical documentation and provide technical direction, ensuring software development tasks align with operational goals.Standby responsibilities, as and when required.Your Expertise:5-8 years’ experience in Mainframe Software Development.Prior exposure to applications in Financial Services will be strongly recommended.Proven record of exceptional work performance.In-depth understanding and knowledge of IBM Assembler (mainly) and Cobol on the mainframe.In-depth understanding and knowledge of the mainframe development environment. (ROSCOE, TSO, Dumpmaster, IBM debug, etc.)A basic understanding of TP monitors (e.g. IMS and CICS) and Data ManagementSystems (e.g. QSAM, DB2) will be strongly recommended.Strong technical skills. (MQ, SQL, JCL and VSAM).Sound good understanding of the Software Development process and methodology in the IT Organisation.A good understanding of financial products, especially long-term insurance products. Other information applicable to the opportunity:Contract PositionLocation: Cape Town
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE3ODQxNl9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1779031&xid=1108_178416
1min
1
Our Client a Global Tech firm is seeking 2 Intermediate Quality Engineers to join their team in Cape town on a contract basis. They offer stability, growth, attractive rates and a great working environment.The Intermediate Software Quality Engineer is responsible for designing and executing test strategies, including automation and performance testing, to ensure high-quality software delivery. These engineers will take responsibility for defining and assisting the entire development team in meeting strict quality and business deliverables. The ideal candidate for this role has a strong passion for delivering quality software with a proven background in software testing, automation, and software performance.Key Roles and Responsibilities:Design and implement test strategies for the entire team.Lead automation efforts and script automated tests.Execute and analyse performance tests for improved application performance.Collaborate with cross-functional teams for quality assurance.Generate and maintain quality reports/dashboarding for consumption across the organisation.Communicate testing progress and results effectively to cross-functional teams and stakeholders.Collaborate closely with business analysts, developers, and team members to ensure high-quality deliverables.Stay up to date with evolving tools and technologies, adapting to changing project requirements and contributing to process improvement. Knowledge, Skills and Attributes:Proficiency in programming languages like Java, JavaScript, or Python for test automation.Experience in scripting automated tests at both a backend and frontend layer.Assisting with support changes and improvements to the test automation frameworkMastery of performance testing tools like Apache JMeter or LoadRunner and how toExperience in CI/CD pipelines using Jenkins, GitLab CI, or similar.Familiarity with DevOps practices and working with tools like Docker and Kubernetes. Academic Qualifications and Certifications:Bachelors degree in Computer Science, Engineering or a related subject5+ years in software testing, including extensive experience in automation and performance testing.Skills SummaryQA Methodologies, Quality Assurance Processes, Software Quality Assurance (SQA), Software Testing Process, Test Automation, Test Case Design
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzE4NDE1M19fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1779799&xid=1109_184153
1min
SavedSave
Do you have administration knowledge and are looking to step into a new role? Join Wellesley Hospital in Wellington (Somerset) as a Team Secretary and enjoy a career where you are valued and supported to be the best you can be.Working from 9am to 5pm five days a week as a secretary you will be responsible for supporting the medical team with administrative tasks, handling and production of confidential and highly sensitive documentation and diary management. You will also be supporting the Registered Clinician with letters and general documentation.There’s also a huge range of courses on offer to help grow and develop your career. If you have the aspiration, capability and dedication, the company can give you the support and opportunities to help you achieve your career goals.Join Wellesley Hospital in creating a positive and secure environment. It’s a career that you can take pride in while enjoying the satisfaction of helping people and seeing them improve. It’s what delivering great healthcare should feel like.As a Team Secretary you will be:Maintaining the ward diary (inputting planned leaves/visits/meetings for patients, as well as reminders to nurses of report deadlines)Maintaining the doctor’s diary (inputting visits/meetings/ reminders of report deadlines)Supporting the ward manager with general administrationMaintaining and updating filing and record-keeping systemsAudio transcriptionTaking of minutes for weekly ward rounds, professionals’ meetings and other MDT meetings.Updating of information (primary nurse lists, ward posters etc.)Printing of paperwork and ensuring wards always have what is requiredGeneral upkeep and organisation of nurses’ office and ward manager’s officeLiaison with external professionalsScanning, archiving and filingOther administrative dutiesTo be successful in this role, you'll need:General IT skills including Microsoft OfficeExcellent communication and organisational skillsAbility to meet deadlines and work under pressureAbility to work with colleagues at all levels and liaise with patientsExperience of typingGood telephone mannerBasic knowledge of mental illnesses and medications (desirable, not essential)Where you will be working:Location: George, Western CapeSend Application to: careers@recruitmentguru.co.zaWith REFERENCE: RTG577615
1h
7
Dear Potential Candidate:
Kindly read the ad in detail until the end, before sending your CV.
We have a vacancy for a Senior Commissioning Technician to work on Fire Detection, CCTV, Access Control and other Security related systems. We operate in the middle to high-end of this specific market segment and are well established within the industry.
Minimum Requirements:
Minimum 3 years relevant experience is a definite pre-requisite. SAQCC registration for Fire Detection Systems is required. Training certificates to work on Fire Detection, Access Control & CCTV Systems will be an advantage and make you stand out from the rest of the applicants.
If you are looking for a new exciting career opportunity, please send your detailed CV with contactable references to hr@integratek.co.za.
We are looking for candidates who are seeking long term employment and are dedicated to develop their career within our company.
Responsibility:In return for your commitment and dedication we offer:
• 13th cheque
• Performance Incentives
• External Product Specific Training opportunities
• Company Cell Phone & Laptop if needed
• Company Vehicle with petrol card
• Market related Salary
Please apply by e-mailing a detailed professional CV with references to hr@integratek.co.za
Please note:
Should you not hear from us within 4 weeks, please consider your application unsuccessful. We advertise on a permanent basis to find suitable candidates to expand and grow the company.
PLEASE ONLY send your CV if:
You have a South African ID Document – we do not employ foreign nationals
You currently live in the Cape Town, Stellenbosch or George areas
You DO NOT have a criminal record
You have relevant technical experience – this position is NOT for general workers, security guards or technicians without relevant experience.
If you currently live in the Cape Town, Stellenbosch or George Areas – we do not employ people outside of the Cape Town, Stellenbosch and George areas.
Thank you, we look forward to receive your updated and most recent CV.Job Reference #: SnrCommissioningTechnician
2d
SavedSave
Experience in handling grinding and drilling tools and working with stainless steel.Must be fluent in English communication. Must be a person of good character....always maintaining positive attitude when executing task.Must be able or willing to work under pressure.Must be neat and presentable.Must be good in Mathematics/numbers with matric certificate or grade 10.Must be between 18 to 30 years of age.NB. Must be a citizen of The Republic of SA .Pls email CV to kristie@steel-line.co.za
4h
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Latin Spanish Speaking Customer Service Agent to join our WFO team based in Cape Town.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Latin Spanish and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the...Job Reference #: 202650
2d
1
SavedSave
SURGO (PTY) Ltd. has partnered with a prominent retail group headquartered in the Western Cape. Since their establishment in 2012, they have provided exceptional services in the realm of Fast-Moving Consumer Goods (FMCG). Operating in the emerging markets, they consider their customers as part of their extended family. Their commitment is grounded in the principle of delivering on their promises we believe in doing exactly what we say were going to do. Join them in their journey to create meaningful experiences for both their team members and valued customers.
Our client is recruiting for an experienced Financial Accountant to join their team based in Blackheath, Cape Town.
Job Purpose:
The main function of this position is performing the financial accounting tasks which are required to produce the monthly management accounts. In this regard the financial accountant will have the support of a junior accountant, creditors clerks, and store based administration managers. Reporting to the Group Financial Manager.
Responsibilities:
• Processing of monthly journals (pay-roll, sales / cost of sales, depreciation, revenue and expense and general accruals, etc.) to finalise the monthly accounts
• Reconciliation of General Ledger clearing accounts, other General Ledger accounts, and resolution of outstandings to ensure completeness and accuracy
• Produce the management accounts and perform the month end close process
• Maintenance of fixed asset registers (including accounting for additions and disposals)
• Periodic insurance reviews and update of insurance values through direct communication with the companies insurance brokers
• Submission of statutory returns to SARS, and any further detailed information/reconciliations related to those submissions that may be requested.
• Produce the annual financial statements and prepare the necessary supporting working papers that may be required for the annual financial audits
• Attending to general financial administrative matters which includes communication with our service providers, (various Banks, Lessors, the Companys Distribution Centre, and External Auditors) Skills and Qualification required:
• Bcom Accounting Honours with 3 to 4 years post qualification experience
• Alternatively a CASA with 2 years post article experience
• Grade 12 Matric Certification
• 3 Years Retail Experience (advantageous)
• Proficiency in Microsoft Excel
• Quick learner and efficient
• An approach which focuses on getting the work done correctly
• An ability to independently complete assigned tasks within identified time frames
Salary:R35K to R50K depending on experience and skill set
Working Hours: 45 hours per week, Monday to Friday with every second Saturday half day (also willing to participate in stock takes)
Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202658 subject heading or email body.
Surgo (...Job Reference #: 202658
2d
1
Half day – general personal assistant and sales
Working hours: 08h00 – 13h00
Duties:
Maintaining databases
Schedule meetings and general diary management
Plan travel – including flights, accommodation and ground transport
Produce reports, presentations and briefs
Assist in projects campaigns as requested
Run errands as requested
Requirements and skills:
MS Office and english proficiency
Outstanding organisational and time management skills
Excellent verbal and written communications skills
Vehicle and Valid drivers lisence
email CV to pr@riaanmanser.com
3h
2
Job descriptionBookkeeper Required – R18K - Rondebosch East Cape TownSelf- motivated, energetic, well-spoken and goal driven individual required to manage our accounts department.Manage the accounting administrative operations.Excel at prioritizing tasks, collaborating with management.SkillsetPerform the full bookkeeping function, including recording day-to-day and month-end financial transactions, reconciling general ledger accounts, and preparing monthly management reports.XERO cloud based accounting experience advantageousRequirements:Grade 12 / National Senior Certificate.Completed Tertiary Qualification in bookkeeping.3 – 5 years’ experience in a similar role.No criminal record.Methodical, systematic and analytical minded.Strong leadership skills and a confident approach to work and colleagues.Email CV to: operations@snipersecurity.co.zaNB: If you do not reside in Cape Town, please do not apply.
8h
1
SavedSave
Surgo (PTY) Ltd, a global award winner in the BPO industry, has partnered with an industry leading Retail Group in South Africa.
If you are a qualified Shop / Floor Assistant, experienced in Retail / FMCG, please apply here!
Job Purpose:
To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.
Key Performance Areas (but not limited to):
• To efficiently execute all operational activities at the point of sale in a timely and efficient manner
• To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased
• To ensure the safe handling of cash at all times
• To make customers aware of promotions in order to positively affect sales and to ensure customer satisfaction
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service
• To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards
• To support the Groups vision to be the customers first choice health and beauty retailer by living and driving the company values
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times Requirements:
• Grade 12
• 1 - 2 years experience in a customer facing role within a retail/FMCG store operations environment
• Understanding of merchandising and promotions principles
• Understanding of stock management procedures
• Skills in customer service excellence
• SA ID / Valid Work Permit (if applicable)
• Well versed in English and any other official South African Language
• Clear criminal record
• Computer Literate Working hours:
• As per operational requirements Salary:
• Market related based on level of experience Position Location:
• Cape Town, Western Cape Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202370 subject heading or email body.
Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (PTY) Ltd. does not hold applicants accountable for any application fee.
Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email recruitment@surgo.co.za
Surgo (PTY) Ltd. reserves ...Job Reference #: 202370
2d
SavedSave
Hard Working domestic required. House not that big but currently in the process of moving to new house. Salary offered R3500. Must reside southern suburbs. Please what's app Dominique 076-783-5644. Suitable person to start ASAP.
9h
SavedSave
SKILLED RED SEAL TECHNICIAN POSITION AVAILABLE - We require
the services of a skilled technician. Well rounded expertise on all brands of
vehicles, 7 to 10 years working experience with contactable references
essential. The successful applicant is required to have mechanical knowledge in
the following. 1) Fault
finding, Able to work unsupervised, Good work ethic, punctuality,
reliability and honesty is essential. Office Hours Mon-Fri 07h30 - 17h30 -
Milnerton/Montague Gardens, Cape Town
Please forward your cv with contactable references, salary
expectations and a recent photograph for identification purposes to
officemech@icloud.com
10h
4
SavedSave
Cabinet making, sanding knowledge of and use off all woodwork tools. Please send Patrick WhatsApp with daily rate 0649095908, remember this is not contract or permanent position, however if I am happy I would keep you to work everyday. PLEASE DONT RESPOND IF YOU DONT KNOW HOW TO USE A HAND OR BELT SANDER PROPERLY ALSO IF YOU CANNOT MAKE BASIC BUILT IN CUPBOARDS
11h
1
SavedSave
Dear sir/Ma'am My name is Prince,l am 26 years old, l stay in Goodwood, currently looking for a full time job as a Gardener, Window cleaner,l can also do car wash, or any other alternative general work available. I can do staying in if you have a small house for a garner. For more details contact;+0620461023
19h
3
Kindly read the ad in detail until the end, before submitting your CV.
Do you want to be a part of a company where staff are being respected and hard work and dedication being noticed and appreciated? We offer a work environment where people can grow and based on their performance and commitment can excel within the company.
We are focussed and dedicated and work hard to ensure that we meet our targets, to offer annual increases and performance bonuses annually.
We believe that “hard work pays” and we work as a team to achieve our goals. Teamwork is one of our core values and we believe that teamwork helps us to grow together and create a working environment where people look out for each other.
If you are an individual who is serious about your future and personal growth, please look at the current opportunity that we have available to grow our team.
We have a vacancy for a QS / Tender Administrator to work on Tenders specific to Electronic and Security Systems. We operate in the middle to high-end of this specific market segment and are well established within the industry. We mainly operate within the Construction Industry with JBCC contracts.
Minimum of 3-5 years relevant experience in the Electronic and Security industry or similar Construction Industry is a definite pre-requisite. Knowledge of Security, Alarm, Access Control and CCTV will be an advantage.
If you are looking for a new exciting career opportunity, please send your detailed CV with contactable references.
We are looking for candidates who are seeking long term employment and are dedicated to develop their career within our company.
• Experience in project administration essential and knowledge of tender
processes including tender briefings and submissions is required
• Understanding of project management processes, adhering to policy and
company values
• Excellent communication skills - verbal and written
• High level of attention to detail and accuracy and knowledge of JBCC
Contracts.
• Strong planning and organising skills
• Strong interpersonal skills
• Intermediate MS Office proficiency (Word, PowerPoint, Excel)
• Self-managed and self-motivated
• Own vehicle and valid driver’s license
Responsibility:Roles and Responsibilities:
• Create and compile quotation and tender documents
• Assist with compiling presentations and proposals
• Source tenders
• Follow up telephonically with consultants on the progress of all on-going
projects
• Update report on all proposals and tenders awarded or lost
• Provide administrative support to the Management Team with regards to
quotes and tenders and progress claims
• Attend project initiation meetings and tender briefings; and compile
project plans when required
• Liaise with customers with regards to contractual matters
• Communicate and build relationships with suppliers and vendors
• Negotiate, source and procure stock items for quotes and tenders
• Collect and compile statistical data
• Ensure and maintain accurate filing system
• General admin
Skill Set:
• Strong admin skills
• 3 years’ experience in an administrative role
• 3 years’ experience in a tender administration role
• 2 years’ buying and sourcing experience
• Experience in security/technology/IT tender & buying would be an
advantage
• Excellent attendance record
• Stable employment history with contactable references
• Tertiary Qualification relevant to the position is preferred.
• Administrative qualification advantageous
• Excellent Excel & PowerPoint skills
• Own reliable transport
In return for your commitment and dedication we offer:
• 13th cheque based on performance
• Company Cell Phone
• Company Petrol Card for Business Travel
• Company Pension & disability benefits, after three years
• Market related Salary Dependent on experience & Qualification
Please apply by e-mailing a detailed professional CV with references and a recent colour photo to hr@integratek.co.za
Please Note:
Should you not hear from us within 4 weeks, please consider your application unsuccessful. We advertise on a permanent basis to find suitable candidates to expand and grow the company.
Thank you, we look forward to receive your updated and most recent CV.
Job Reference #: TenderAdmin
2d
1
Financial & Office Administrator Maitland Area Cape Town
Our technology/systems client in the Maitland Area of Cape Town is looking for a Financial & Office Administrator / Girl Friday with 3-4 years of experience in general finance (Processing & Invoicing on QuickBooks), Debtors, creditors, assisting with a small payroll, minor PA duties, and overall office administration with quotes, pricing and stock. A Girl Friday might also work…
Salary Negotiable to experience
Min Requirements
Matric
3-4 years of Financial & Office Administrator experience
Experience in general financial & office administration and co-ordinating
Experience in assisting with a small payroll of 20 staff (most permanent)
Experience in Processing, Debtors and Creditors
QuickBooks and Excel experience essential
Assist with SARS efling & Payroll
VAT calculation and submission experience
Experience with imports is a bonus
Job Duties
Processing of Invoices – QuickBooks
Financial & Office Administration
Capturing invoices(customers and suppliers)
Debtors and Creditors - Liaise with suppliers and customers
Bank reconciliations
Assist with General Office Admin like filing and recordkeeping
Assist with Supplier Onboarding paperwork and loading of systems
Loading of Supplier invoices for payment release
Assist with Sales reports and Administration
Assist with ordering stock local and international
Assist with quotes and ordering of imported products and shipments
Assist with adhoc office duties
Apply online
Frogg Recruitment
Consultant Name: Quinton Wright
2d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Italian Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Italian and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based o...Job Reference #: 202424
2d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Spanish (Hespanic) Speaking Customer Service Support Agents to join our team based at Century City, Cape Town.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Spanish (Hespanic) and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the ...Job Reference #: 202416
2d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Spanish (Hespanic) Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Spanish (Hespanic) and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• M...Job Reference #: 202423
2d
Save this search and get notified
when new items are posted!
