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Operations Manager-HotelJobs.Co.Za Promotes hotels policies and philosophies to associates and guests through direct and indirect interaction.Creates the hotels annual budget, monitors and measures performance of assigned hotels and coaches as appropriate throughout the year.Provides effective people leadership of assigned hotels by attracting, motivating, developing, rewarding and retaining top talent.Implements programs that meet corporate goals and objectives.Evaluates the results of overall operations regularly and systematically and reports these results to the CEO and CFO.Ensures that the responsibilities, authorities, and accountability of all direct subordinates are defined and understood.Ensures a professional image at all times through appropriate business appearance and dress.Follows and promotes company policies and procedures and is able to effectively articulate and present the Companys vision and values.Performs other duties are assigned to meet business objectives.Responsible for the overall Revenue, Sales, and Operational Performance of each asset in his/her region.Responsible for GSS Performance of each hotel in his/her region, ensuring all hotels exceed the Brand average and do not fall below the Brand Required minimum threshold.Promote Companys policies and philosophies to all General Managers. Ensure proper follow up and follow thru on company deadlines and initiatives.Consistently and proactively measure hotel performance (Sales, Revenue, Market Share, GSS, GOP, Accounts Receivable) to ensure hotel exceeds target goals.Responsible for ensuring all hotels are meeting the Brand Guidelines for service, quality, training, and product. All hotels must pass annual of bi-annual inspections.Conducts weekly calls focused on monitoring hotel performance and updating any general concerns.Conduct annual General Manager Performance Evaluations.Conducts monthly P& L Reviews with each General Manager to ensure focus on areas of opportunity and develop actions plans to improve performance.Review of Monthly Performance Reviews by each property.Participate on Weekly Revenue Calls regarding Focus Assets or those not meeting RPI goals.Works jointly with the Regional Revenue Manager and Regional Director of Sales in their region to ensure Sales, Marketing, and Revenue strategies are in line allowing us to achieve RPI goals.EDUCATION AND EXPERIENCE: Bachelors degree in Hospitality, Hotel or Restaurant Management or related field.Ten (10) years hotel leadership experience with a reputable hotel brand.High proficiency with Microsoft Office including Outlook, Excel, PowerPoint and Word.KNOWLEDGE, SKILLS AND ABILITIES: Knowledge and deep understanding of all aspects of hotel operations.Must be detail oriented, with strong self organization and communication skills.Promotes an atmosphere of teamwork with the ability to lead by example.Builds morale and spirit while instilling an industry leading guest service attitude in all associates.Strong cus
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Hi we looking for experienced staff to join our team in campus square,to start training today ,please be in jhb or Pretoria areasPlease send cv on ndlovuannah84@gmail.com or watsapp 0612147152
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Employer DescriptionAn busy and upmarket Restaurant located in the East Rand/Edenvale/Bedfordview area.Job DescriptionWe are seeking a senior Chefs with refined Restaurant experience. Will report directly to Owners. Management of staff, stock, team, menu development, hygiene. Previous experience within a senior role in an upmarket Restaurant Environment is required.QualificationsFormal Culinary Qualification is a strong advantage.SkillsGood Culinary skills. Ability to cook well, and plate well. Ability to manage a busy pass. Good leadership skills. Good training skills. Fine type dining - Passionate about well prepared and cooked fresh food elegantly presented.Salary / PackageBenefitsNone
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzU0MDAzX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1130510&xid=1109_54003
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Employer DescriptionAuthentic African Style establishment surrounded by African and Fusion cuisineJob DescriptionThe job duties of a chef consultant focus on working to develop recipes and menus and offer advice to restaurants, food producers, caters, and other businesses in the culinary industry. In this career, you may work on a contract basis with different clients who are in the process of establishing a food production or foodservice business. Your duties and responsibilities vary depending on the needs of your employer or client. Some consulting chefs help plan a menu and organize a restaurant kitchen to ensure proper inventory, staffing, and quality. Others create recipes for a restaurant chain or food manufacturer.QualificationsMatricDiploma in Professional CookerySkillsAt least 2-5 years of experience in an Executive Chef role and/or menu design planning role Minimum of1-3 years of supervisory experience working in a high volume, manufacturing, food production and restaurant or catering environment required.In-flight catering experience or experience in a high-volume food service environment required, Must have strong and effective leadership skills. Proven track record of training and developing others is required.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzcxODg5X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1182247&xid=1109_71889
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Requirements:MatricRelevant experienceExcellent management skillsExtensive food and beverage (F&B) knowledgeProven knowledge of Restaurant softwareDuties include but not limited to:Coordinating daily restaurant management operationsDelivering superior food and beverage service and maximizing customer satisfactionResponding efficiently and accurately to restaurant customer complaintsMaintaining the restaurants revenue, profitability and quality goalsSet work schedules, oversee food prep and make sure we comply with health and safety restaurant regulationsRegularly review product quality and research new vendorsManage restaurants good image and suggest ways to improve itPromote the brand in the local community through word-of-mouthTrain new and current employees on proper customer service practicesSalary: Market related
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzc2OTkyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1197367&xid=1109_76992
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We are looking for an experience Food & Beverage Manager to manage and control all food and beverage outlets to the required standards, maximising revenues and profits to agreed budgetary specifications. Requirements:Grade 12 ( Essential)Diploma in Hospitality or Food and Beverage management or similar Industry-related qualificationMinimum of 8 years’ experience in the restaurant environmentMinimum of 4 years restaurant management experienceMinimum of 2 years F & B experience in hotelsFinancial management experience to Income StatementsExperience in purchasing and costing of stockExperience in menu planning, design and costingExperience or exposure to restaurant sales and marketingExperience with Banqueting, Wine, Buffet and Fine diningExperience with operations or Duty managerKnowledge:Menu Engineering, analysis and planningWorking knowledge of POS and PMS systemsWorking knowledge of financial and administrative principlesKnowledge of diverse cultureBasic understanding of IT, AV and Telecoms software and hardware systemsIn depth knowledge of stock managementUnderstanding of Sales and marketing principles within the Food & Beverage environmentWorking knowledge of legislation applicable to the Food & Beverage operationIn depth knowledge of food preparation, wine, liquor and beverageSkills:Problem solving SkillsInterpersonal SkillsOrganisational SkillsNegotiating SkillsLeadership SkillsTraining and coaching SkillsNumerical and verbal reasoning SkillsCommunication SkillsPlease note only shortlisted candidates will be contacted
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Our client in the Boland is in need of a Food services Sales ManagerThe purpose of this position is to generate sales in the food service industry.The person in this position will be required to maintain existing relationships and create awareness around the additional products that are available. The position will require of the personto build new relationships and grow sales opportunities. For internal use We have already launched or are busy launching several cheeses that should do well in Food Service sector, namely: cream cheese buckets , dips, Danish Style Feta , Crumbed Camembert , Yogi baa’s , Dairy Free Cheeses and Dairy Free ice cream.We also want to better understand the needs of the end users ie restaurants, hotels, guesthouses etc with regards to pack sizes, packaging and new product development requests Skills / Qualifications / Experience: Past elements that MUST be present • Ideally a minimum of 5 years in the hospitality industry as a manager or rep for a FMCG Company (preferably Dairy) • Outgoing, friendly, engaging personality • Goal driven • Self-manage • Structured work ethic - providing feedback & reporting • Grade 12 • Business savvy – good understanding of food costing Key Performance Areas: what are the key deliverables Administration • Analysing and reporting on sales data • Reporting on sales opportunity and growth • Assisting production team with stock forecasting requirement
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzcyOTM2X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1266701&xid=1108_72936
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Our restaurant is seeking a passionate, skilled chef to create delicious meals for our patrons. You will be responsible for planning our menu, ensuring that each dish is nutritious and cost-effective, and collaborating with a team of kitchen staff to deliver food that meets the highest quality standards.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzQ4NTEzX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1130077&xid=1109_48513
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Employer DescriptionA 4* Boutique Hotel and Restaurant located in Sandton.Job DescriptionThe ideal candidate will have their own car as the position transcends just kitchen work. The right person will be comfortable walking the floor and sitting at reception when required as well as tending to minor maintenance issues during quiet times, an all-rounder who is seeking a friendly working environment. Will also work in the kitchen at Senior CDP/Sous Chef Level, reporting directly to Owner/Executive Chef. Upmarket Dining style cuisine served at restaurant. Previous experience within similar role required.QualificationsFormal Culinary/professional cookery diploma.SkillsHands On. Pro-active. Able and willing to assist in other areas of the boutique Hotel, ie. reception, assist with maintenance when required. Good Culinary skills. Good Team Player.BenefitsNegotiable.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzgyMTUyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1210717&xid=1109_82152
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Sales Rep FMCG JHB- R15 000- 22 000 per month Italian premium product supplier who distributes its products like canned tomatoes, kinds of pasta, olive oils, olives, premium bottled water, etc to customers through their national distribution network. Experience selling to the Hotel/restaurant industry is a must. You will conduct market research to identify selling possibilities and evaluate customer needs, actively seek out new sales opportunities through word of mouth or cold calling if needed, set up meetings with potential clients and listen to their wishes and concerns, prepare and deliver appropriate presentations on products and services, create frequent reviews and reports with sales and financial data, ensure the availability of stock for sales and demonstrations, participate on behalf of the company in exhibitions and conference, negotiate / close deals and handle complaints or objections, collaborate with the team members to achieve better results and gather feedback from customers or prospects and share with internal teams.
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Our client in the Restaurant/Hospitality industry has a Restaurant Operations Manager position available, based in Port Elizabeth. Requirements: Matric. Minimum 3 years’ experience in the restaurant/hospitality industry.Exceptional management skills.Able to work under pressure.Reliable transport.Able work nights, weekends, and public holidays. Key Duties: Daily running of the restaurant.Opening and closing.Management of staff members.Customer service.Handling customer complaints and reporting complaints to management.Purchasing, control and receiving of stock.Daily cash up.Administration. If you are not contacted within two weeks of applying, please consider your application unsuccessful.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzcxNjU3X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1261800&xid=1108_71657
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Our client in the hospitality industry is urgently looking for an experienced Sous Chef to join their organization Location: Stellenbosch, Western Cape Requirements: Culinary Diploma 4+ years of previous experience in a senior chef role Experience in a 5-star restaurant is required Must have experience in fine dining Own transport with a valid drivers license Responsibilities: Manage and lead the kitchen staff in the chefs absence Provides guidance to junior kitchen staff members, including but not limited, to line cooking, food preparation, and dish plating Oversees and organizes kitchen stock and ingredients Ensures a first-in, first-out food rotation system and verifies all food products are properly dated and organized for quality assurance Keeps cooking stations stocked, especially before and during prime operation hours Train and assess staff on the job Manages food and product ordering by keeping detailed records and minimizes waste, plus works with existing systems to improve waste reduction and manage budgetary concerns Supervises all food preparation and presentation to ensure quality and restaurant standards Works with the head chef to maintain kitchen organization, staff ability, and training opportunities Assists head chef with menu creation Monitor and maintain health and safety Maintain staff and leave rosters Ensure that all CDPs are familiar with the weekly and daily reservations, events, and menu requirements Ensure that each dish leaving the kitchen is checked for quality, quantity, presentation, and correct temperature
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Experience on GAAP and Pastel is essentialComputer literate on MS OfficeMin 3yrs administration experience within a restaurant backgroundExcellent communication skillsAble to work on weekends should the need arise
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5Xzg3MDQ4X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1218930&xid=1109_87048
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Opstal Wine Estate is situated in the picturesque Slanghoek Valley only an hour’s drive from Cape Town. It offers fine food and wine, unique accommodation, and caters for weddings, conferences, functions, and much more.This is an excellent opportunity for someone looking for an internship and to work towards delivering an authentic and memorable customer experience at Opstal Estate Restaurant. DUTIES AND RESPONSIBILITIES:This individual will work alongside our head chef to manage daily kitchen activitiesPreparing and presenting creative seasonal meals from our menuEnforce strict health and hygiene standardsIdentify new culinary techniques and presentations PERSONAL ATTRIBUTES AND SKILLS:Creative and motivatedExcellent communication skills in Afrikaans and EnglishCritical thinker and problem-solving skillsGood time-management skills REQUIREMENTS:Matric / Grade 12 certificateApplicable chef school training and qualificationOwn reliable transport and valid driver’s license
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzUxNDMyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1194337&xid=1266_51432
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Welkom - Ensure that our guests’ in restaurant experience exceeds their service expectations. Be our KFC Customer Service Brand Ambassador.Job Responsibilities:Responsible for the Customer Service experience in the restaurant byEnsuring that the environment is friendly, warm & invitingProactive and solutions-oriented to surpass the customer’s service expectationsEnsuring that engagement with the customer is authentic, friendly, high energy and engagingExecuting duties with accuracy, speed and friendliness, including Kiosk interfaceExecuting KFC health, safety and hygiene standardsServing KFC products that meet the standardsMatricPrefered training in Hospitality industryMinimum 1 year customer facing experiencePassion for customer serviceCompetenciesAbility to communicate in a clear, concise and friendly mannerStrong interpersonal skillsConfidence in a customer facing rolePassion for customer serviceDisplay excellent listening and verbal skillsDisplay excellent guest management skillsTechnically savvy to many various layers : kiosk, deliver, click and collectMaintain a high and positive energyProfessionalismAbility to multitaskTeam OrientatedHigh attention to detailAbility to stand/walk and stay focused and alert for extended periods of timeRemain tactful when facing confrontational situation
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzQwMzM4X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1140650&xid=1266_40338
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The core focus areas of the role include planning and analysing key business drivers of the Equity Restaurants, providing insights and implementing tactical / value driven initiatives in the field. The role includes coaching and building financial acumen in the field.
Key Responsibilities:
Planning and forecasting: 20%
Detailed planning at a store level with inputs from all stores, reviewing past trends, targeting inefficiencies and incorporating AOP assumptions from other functions
Building dynamic forecasting tools. The role includes automating and assisting with building BI reports and dashboards to improve insights
Quarterly revision of Forecasts to incorporate changes in assumptions and the latest actuals
Key Business Objectives: 60%
Identify / share / implement commercial best practices in the Equity restaurants
Tracking of the Equity KPIs and providing insights to the Equity team
Deep dive and resolve material variances in the P&L and provide actionable recommendations
Benchmarking of Equity P&L to Franchisees and detailed analysis of the Equity P&L
Flow-Through analysis. Flow through is analyzed at a store level to ensure stores are operating effectively
Pacesetter-Benchmarking tool - Preparation and analysis of the Pacesetter tool and providing guidance to ASLs as to best practices and how to implement the Pacesetter tool
Balanced Score Card: updating thereof and amending and enhancing this tool should the need arise. Resolving any variances or queries for both restaurant level and ASL
Various Labor reports - tracking of actual hours used by each of the Equity restaurants, tracking of overtime, tracking of actual hours versus optimal hours etc.
Providing financial analysis and insight into GAP and Wastage reports and implementing learnings in the field
Financial analysis and support for LSM offers
Partnering with the business development team and assisting with business / store models
Coaching and Training: 20%
Commercial Acumen / P&L training. The role is expected to hold regular P&L and commercial acumen training sessions with RGMs and ASLs
Qualifications:
B Comm or equivalent
Experience:
3-5 years experience in Financial /Commercial roles
Ability to forge strong alliances with cross functional stakeholders
Ideally proven experienced in operations but not a prerequisite.
Proven ability to identify operational optimization opportunities through in-depth reviews
Drive action plans to deliver tangible outcomes
Must have a strong track record in commercial / financial optimisation roles
Competencies/Skills:
Advanced skills in MS Office with strong Excel skills
PowerBI skills preferable
Strong ability to communicate in oral and written forms
Proven anal
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNDE5XzE2ODZfXzQ5Nz91dG1fc291cmNlPWd1bXRyZWUmdXRtX21lZGl1bT1mZWVkJmtleXdvcmQ9&jid=1132640&xid=1419_1686
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Welkom - Ensure that our guests’ in restaurant experience exceeds their service expectations. Be our KFC Customer Service Brand Ambassador.Job Responsibilities:Responsible for the Customer Service experience in the restaurant byEnsuring that the environment is friendly, warm & invitingProactive and solutions-oriented to surpass the customer’s service expectationsEnsuring that engagement with the customer is authentic, friendly, high energy and engagingExecuting duties with accuracy, speed and friendliness, including Kiosk interfaceExecuting KFC health, safety and hygiene standardsServing KFC products that meet the standardsMatricPrefered training in Hospitality industryMinimum 1 year customer facing experiencePassion for customer serviceCompetenciesAbility to communicate in a clear, concise and friendly mannerStrong interpersonal skillsConfidence in a customer facing rolePassion for customer serviceDisplay excellent listening and verbal skillsDisplay excellent guest management skillsTechnically savvy to many various layers : kiosk, deliver, click and collectMaintain a high and positive energyProfessionalismAbility to multitaskTeam OrientatedHigh attention to detailAbility to stand/walk and stay focused and alert for extended periods of timeRemain tactful when facing confrontational situation
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzQwMzM4X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1140650&xid=1266_40338
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Gauteng - KFC has an opportunity for a Graduate Junior Interior Designer or Architect to obtain first-hand experience within one of the world’s leading QSR retail brands and fastest growing QSR brand in Africa. The function of the role will be: To support the Design Manager in coordinating plan approval for all new restaurants and remodels to ensure they are designed and planned according to rigid KFC Africa StandardsTo support the design team in invigorating new design standards to improve the customer experienceTo support the development and REX (Restaurant Operational Excellence) team in developing design standards/ site specific design layoutsKey Responsibilities will include:Plan Approval Process (65%)Support the Plan approvals manager in Collating, reviewing, monitoring all plan approvals for franchise and equity submissions (new, relocates and remodels)Maintain updated project data base and pipeline for each site (franchise & equity). This would include storage and distribution of drawings, photographs, scoping reports, sign off documentation etcRestaurant design and execution (25% of time)Support Africa Design Team in executing a design and asset strategy related to ‘building the big brand’ for KFC throughout Africa. When necessary, produce and provide site plans and internal layouts to support development team in delivering pipelineSupport Design Team in producing generic designs including 3D visualizations and brand standard documentationMaintain a full knowledge of current planning, building and health codes, regulations and ordinances, and other associated standards and ensure these are reflected in current KFC design standardsPost implementation review and recommendations, including preparation of detailed briefing and instructions to consultants, franchisees and other internal stakeholdersOther (10%)Special projects as needed by the Development teamRestaurant Training (LAS) Leading a ShiftQualifications:Architectural / Interior Design Degree essentialMasters in Interior Architecture or Masters in Architecture preferredRequired Competencies and Experience/Skills:Strong spatial planning and visualization skillsAn understanding of construction processes and systemsStrong interpersonal skills and proven ability to communicate effectively in both written and verbal formA strong interest in retail design and creating great customer experiencesStrong working knowledge of Autocad, Revit, Blue Beam, Corel Draw and Adobe Creative Suite (Photoshop and Indesign) and other 3D visualization softwareSound organisational skills and process orientatedStrong understanding of design and space planningAbility to work with people and build strong relationships
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzQwMjkxX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1140438&xid=1266_40291
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East London - Managing the Call centre staff and responsible for driving sales through delivery and other omni channels. The role include interacting with the co-ordinator on a daily basis, and with agents at times. The role reports to the General Manager. Minimum Requirements: Relevant tertiary qualification - BCom advantageous/preferred 2+ years managerial experience, including managing staff and dealing with customers Responsibilities:Reviewing procedures and enhancing process where neededMarketing initiatives to drive sales and suggest possible stores to adopt delivery layer through analysis Drivers pay calculations Sales tracking and daily checks Forecasting sales and call centre agent deploymentManaging staff conflict and performance, and resolving customer complaints and breakdowns of call centre Conducting visits at delivery restaurants to ensure world class delivery service and systems To accompany drivers periodically to observe service delivery Responsible for all aggregator deliveries ensuring restaurants always available to receive and process orders Tracking uptimeCompetencies / Skills: Ability to speak, read and write English fluently Advanced numerical skills and statistical skillsThe capacity to delegate specific task, not to take control of all tasks, to implement follow up control actions and/ or coaching actions where necessary
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzM5NjE1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1132035&xid=1266_39615
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To provide an excellent service to customers and to expedite KFC products in an efficient, friendly and courteous manner while maintaining a clean and tidy work area- Approach and treat the customer in courteous, friendly and efficient manner as laid down the Service Section of the KFC Manual
- Prepare products using approved KFC procedures
- Monitor product quality by checking and acting upon expiration dates and times for products
- Ensure the correct use of product holding equipment in respect of holding times and temperatures
- Keep the Customer Service Area and Front Counter clean and tidy
- Follow all cash handling procedures as per Company Standards
- Deal with customer complaints as per KFC procedures and bring any customer complaints to the manager’s attention
- Adhere to Yum’s culture principles
- Be obsessed about Customer Service by achieving at standard audit results and woowing our customers on every shift
- Perform other duties from time to time as requested by the Restaurant General Manager/Assistant Manager/Shift Supervisor
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNDE5XzUwNV9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1127214&xid=1419_505
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