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For further information please contact carole@torohc.co.za or call 074 839 8100
Reporting to the Head of Customer Care
Delivering an exceptional customer service across all customer channels
Strive to resolve 90% of customer queries and complaints at first point of contact.Engage customers in an empathetic and confident manner to drive customer loyalty and retention
Resolving Technical queries and complaints remotely by identifying and troubleshooting issues first time around
Outage Notifications and management
Continuously improve your ability to serve our customers in a dynamic and ever-changing environment through the learning initiatives provided and through self-learning
Adhere to company processes, procedures, and codes of conduct
Working Conditions• 24/7/365 business operating times• As per shift Roster.• 6 days per week shift work is required.• Must be willing to work on public holidays and weekends.• Required to work overtime as per business requirement
Knowledge, qualifications and experience• A+ and /or N+ qualification, or studying towards a technical qualification, is mandatory.• Minimum 4 years customer care experience in a technical environment.• Multi-lingual.• Computer literate, intermediate proficient in Microsoft office.• Wired into the Digital world
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMzYwOTU2MzY3P3NvdXJjZT1ndW10cmVl&jid=375602&xid=3360956367
3d
Urgently looking to hire an experienced griller for a fast food restaurant in the Randburg area. The person must meet the following criteria:1. Must be a South African citizen.2. Good communication skills and able to understand English.3. Must have previous restaurant industry experience and atleast 1-2 years of grilling experience.4. Able to work long hours and on weekends.5. Able to work under pressure.6. Must have completed atleast Grade 11.7. Able to start immediately or as soon as possible.Preference will be given to candidates that live in and around the Randburg area. Please email CV, ID and matric certificate if available to seema.5whys@gmail.com
2d
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Qlikview Monitor performance, reliability, and availability of the Qlikview technical environmentMonitor usage patterns and the response times of Qlikview applications and formulate actions and strategies to improve performanceManage compliance and capacity demandsAdminister Qlikview applications and install required upgrades and patchesConduct capacity planning and formulate actions and strategies around data growthFormulate, implement, and maintain backup and recovery plansFormulate, implement, and maintain Qlikview disaster recovery strategyGive input in Qlikview Architecture and Design Forums and review technical design documents in partnership with Data Architect(s) and Technical Manager(s)Effectively manage problems in a timeously mannerUtilise problem solving skills & techniques to drive the resolution of issuesBuild and maintain relationships across business, branch and regional managers (Field), and ITEstablish effective and collaborative partnerships with relevant IT teams (Infrastructure, Networks and Database Administration)Communicate effectively with internal and external clients to identify needs and evaluate alternative business and technical solutions Cognos Administer, monitor and maintain the Cognos BI systems and reports to maximise uptime and reliabilityProvide technical support to the Cognos power usersResponsibilitiesAssisting team members with issues related to QlikTroubleshooting using Qlik technology - After-hours and weekend standby support requiredResponsible for investigating Qlik related issues and providing feedback to users and business. Performance tuning and monitoring - Creation of ODBC Connections as required by teamBe able to work independently as well as with a teamTime managementPlatform administration of Qlik Servers, managing licenses, Day to Day environment monitoring Assist with weekly implementations and deployment of changes Skills And ExperienceMinimum Requirements:5-8 Years Experience in BI Administration, with 3- 5 Years Experience specialising in QlikView/QlikSense Administration including architecture, security setups, performance tuning and monitoring.Should be able to handle Platform administration of QlikView/QlikSense Server, assigning license, Supporting Dashboards, Granting User Access, Day to Day environment monitoring.Ability to configure, audit and analyse data from Qlik repository database.Must be technically adept at QlikView/QlikSense Administration including performance tuning and monitoring.Experience with QlikView/QlikSense application deployment, installation, Upgrade, Backup and configuration. - Experience on working with QlikView/QlikSense Management Console (QMC), QlikView/QlikSense Server, Publisher, Qlik data load editor and different QlikView/QlikSense scripts.Must have Qlik Technology experience (i.e QlikView, Qlik Sense, Nprinting ) as well as progr
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzczNTYyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1187018&xid=1109_73562
2y
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Johannesburg - The Al-Noor administrative assistant will manage the day-to-day operations of the foundationDuties & Responsibilities include:(But are not limited to)Have a good understanding of the purpose and vision of the Al Noor Austell foundationManage day-to-day operationsProvide administrative support to ensure efficient operation of the foundationManage donations processReviewing donation submissionsManage and maintain donation enquiriesManage and maintain recipient data baseHandling correspondence with internal and external stakeholdersLiaise with finance regarding payments of donationsConducting GAP analysis on NPO’sAdministration of board meetingsCoordinating and administering eventsCoordinate and manage volunteersSite visits to various NPO’sMaintain budget and track expensesRaising awareness around Al-Noor foundation internallyCarry out marketing and public relations activitiesRequirements: MatricDiploma in AdministrationAny undergraduate degreeMajor in finance would be beneficial3 (three) years administration experienceStrong organizational skillsStrong administration skillsHigh level of accuracy and attention to detailAbility to oversee small number of volunteersFlexibility with willingness and ability to vary hours according to workloadAbility to multi-taskAbility to learn quickly and adaptPR experience (would be beneficial) Behavioural Qualities: Excellent interpersonal skillsGood written and verbal communication skillsTime-managementProblem solvingEmpatheticPassionateAbility to work with people from different backgrounds General Working Conditions: Driver’s LicenseMay be required to work overtime or on weekends
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzQ4MjYxX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1182841&xid=1266_48261
2y
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Well established international trading company dealing with construction materials, furniture, and long-distance transportation business based in Sandton CBD, we are looking for truck driver.The Transport Department requires a Code 10 and Code 14 Driver who will be responsible for driving a truck. Tasks include, among others:Responsible for the vehicle.Day to day inspection of the vehicle and to report all faults.Loading and off-loading various material and equipmentEnsure adherence to the Road Traffic ActEnsure the safety of other road usersAbide by the regulations as set out in Occupational Health and Safety Act, company policies and the regulations of the road.Navigate your way around South Africa.Working in construction site with boysBasic understanding about construction workQUALIFYING EXPERIENCEA minimum Grade 12 certificateValid, unendorsed Code 10 or Code 14 license with valid PDP5 years driving experienceHands on and practical approach to the jobQUALIFYING ATTRIBUTESHard working and self-motivatedEffective communication skills – verbal and writtenTime management and organizational skillsDisplay a professional work approachExcellent state of healthPrepared to work overtime and weekends when neededSkills: Communication, Driving, Organization, Time Management.Please email me your CV with salary expectation to my email address: nicholas668899@gmail.comThank you very much.
9d
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The successful candidate will report to the Regional Support Services Coordinator with an indirect reporting line to the Provincial Support Services Manager and Provincial Director.The successful candidate will be responsible for:Ensuring effective and efficient functioning of the membership system and general administration in the region.Prospective applicants must meet the following requirements:National Senior Certificate or equivalentExperience in an administrative role in an office environment, with a specific focus on datacapturingComputer literacy essentialExcellent organisational abilities and process drivenExcellent communication skillsExcellent administrative skills and attention to detailAn ability to work effectively and energetically around a demanding work scheduleAbility to produce accurate, high-quality work in line with specific standardsSystematic, comprehensive, and displaying excellent attention to detailOutcomes-orientated, not simply task-orientatedWillingness to go the extra mile, which may include working long and irregular hours, weekends, and public holidays where necessarySEND YOUR APPLICATION VIA THE LINK BELOW
18d
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Luxury retail store based in Sandton and Mall of Africa seek retail executives. Position Description:Are you passionate about our brands and would like to join a leading retailer?We are looking for high energy and confident team members, who will help create positive energy and excitement around our brand and products. If you have strong selling instinct and enjoy impressing Customers with your keen sense of style and creative eye then this position is for you!Your key areas of responsibilities will include:• Being an ambassador for our brand and offering amazing Customer experience.• Exceed Customer expectations by identifying and providing them with the best possible solutions.• Actively keeping track of sales performance against target.• Selling a diverse product range and keeping up to date with the latest trends.• Searching out opportunities for making new sales.• Assist with replenishing of stock and visual merchandising to ensure the store is ready for our customers at all times.Must haves:• A Matric Certificate will be advantages• Passionate about retail is a must.• Sales driven and service focused.• Possess a strong work ethic and hands-on attitude.• Demonstrate initiative to deliver results.• Experience in representing a quality brand• Ability to thrive under pressure• Must be able to work a flexible schedule to meet the needs of the business and will require weekends and evening shiftsPlease email latest cv together with a picture to Zizibmw@gmail.com
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzQwNTAzX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1142571&xid=1266_40503
2y
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The Transport Department requires a Code 14 Driver who will be responsible for driving a code 14 truck. Tasks include, amongst others:Responsible for the vehicle.Day to day inspection of the vehicle and to report all faults.Loading and off-loading various material and equipmentEnsure adherence to the Road Traffic ActEnsure the safety of other road usersAbide by the regulations as set out in Occupational Health and Safety Act, company policies and the regulations of the road.Navigate your way around Gauteng area.Operate the Mounted Grab on the truckQUALIFYING EXPERIENCE A minimum Grade 12 certificateValid, unendorsed Code 14 license with valid PDP3 years driving experienceHands on and practical approach to the jobQUALIFYING ATTRIBUTES Hard working and self-motivatedEffective communication skills – verbal and writtenTime management and organisational skillsDisplay a professional work approachExcellent state of healthPrepared to work overtime and weekends when needed
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzQ4NzI1X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=927179&xid=1109_48725
2y
Ads in other locations
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Introduction
An IT expert company is looking for a Techhnical Support Engineer to service the Cape Town, Western Cape region.
Duties & Responsibilities
Responsibilities:
Candidate will receive internal training around technical best practices, CE tools and internal monitoring and reporting procedures and will take care of on-site IT hardware break/fix interventions (with remote assistance from the Technical team, if necessary).Candidate will be required to perform physical equipment audits at our client’s premises or in the datacenters.Depending on company requirements and your technical skills already identified, you may be asked to work on broader technical issues but such interventions will be guided by the technical teams.You will be required to work directly with the Service Desk Team and you will be assigned customer calls that are logged in your region and will have to report in real time, back to the Service Desk, on your maintenance activities through the tools at your disposal.You will be required to manage local spare parts and report back monthly on stock levels in the region.
Desired Experience & Qualification
Job Requirements:
Candidate must have a reliable vehicle and valid driver’s license.Minimum of 2 years’ experience managing server environments mandatory.Candidate must be willing to work after hours and weekends/ standby where required based on our SLA obligations with our clients.Knowledge in Server, Storage, and networking environments (Cisco, Dell/EMC, IBM, Lenovo X-series, HPE range).
Competences:
Broad understanding of IT operational related Technologies across server, storage, and networking.Must have experience in set-up and support of datacenter environments.Ability to communicate at a technical level with our clients and internal stakeholders.Broad generalist knowledge around Information Technology standards, operating systems, and technology trends.
Working conditions and environment:
Ability to work in a Hybrid setting.Ability to work well in a Team.“First Time Fix” Attitude.Our contractual Service Level Agreements are 24 hours a day, 7 days a week.Candidate will report to the Technical Manager.
Package & Remuneration
CTC R15 000.00 p/m
Petrol Allowance R2 000.00 p/m
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNzYzNTAyMjMzP3NvdXJjZT1ndW10cmVl&jid=1495730&xid=1763502233
3d
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Our company is looking for a yard supervisor.Duties :* Checking in of stock* Checking out of stock* Counting of stock * Over all supervisionCandidate :* Must live in or around Germiston* Must be willing to work retail hours* Must be willing to work weekends* Must have 2 years supervision experience* Must have reliable transport* Must have contactable contactsPlease email your CV along with your ID to rbuildit@gmail.com
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzM4ODE2X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1131791&xid=1266_38816
2y
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Qualifications and Skills: MatricETDP , Degree would be advantageousMinimum of 3 -5 years exp in Technical Training and DevelopmentMust have a strong problem solving skillsMust be adaptable and be able to work in an team environmentGood communication skillsStrong time management skillsGood leadership abilityAbility to work under pressureWilling to travel around Gauteng and South AfricaWilling to work weekends and long hours when requested
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzY0OTcyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1249219&xid=1108_64972
2y
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Centurion - The Case Manager’s role is to ensure that management services are provided efficiently and effectively.This will include but is not limited to managerial consultations which could lead to managerial referrals. Another part of the role includes session allocations to ensure that cases are managed in real-time and in accordance to set service level agreements. The final part of the role is to manage all high-risk cases and Critical stress incident debriefings.KEY PERFORMANCE AREAS:Develop and review case management plans for EAP clients and provide case management for all mandatory/formal referrals.Maintaining case records, follow up, communication with EAP clinical team.Provide expert consultation to client organisation’s human resource representatives, supervisors and managers regarding EAP clients.To communicate and interact directly with EAP clients and providers.Keep accurate client tracking records for each client case managed, including; appointments, phone calls, referrals, action plan/revisions, and any other significant information affecting the tracking of the client.Cost-effective management of the referral services provided to EAP clients.Compile feedback reports to referring managers.Assessing members for risk issues and creating safety plansParticipating in clinical reviews and collaborating with supervisor for treatment plans for high-risk casesCoordinating and providing on-site Critical Incident Stress Debriefing (CISDs) 24/7 as neededResponding to after hours and weekend crisis calls for assistanceProvide telephonic/virtual counselling on all managerial referralsKEY COMPETENCES:Ability to maintain composure under pressure and deliver on deadlines, while remaining client centric at all timesAgile and flexible around challenges, whilst maintaining good communication with all relevant stakeholders throughoutAbility to be resourceful and innovative through collaboration, creativity and drive.Self-management and results-driven behaviour with attention to detail and high levels of accuracyAbility to engage at strategic levels in relation to service positioning and outcome discussionsEXPERIENCE AND QUALIFICATION:Qualified psychologist, registered counsellor (HPCSA) or Social worker.Honours in Social Work / Psychology.3 – 5 years’ managerial consultancy experience.Min 2 years experience as an employee wellness service provided through a corporate employer.Knowledge of relevant legislation and prescripts governing employee wellness services.Experience of working full time within an EAP care centre context is essential.Experience in private healthcare, multidisciplinary teamwork, digital technology and team management will be advantageous.ADDITIONAL NOTES:Shortlisted candidates will be subjected to the following statutory checks: ITC; Criminal; References; Qualifications; Psychometric assessments.Furthermore, attach copies of your ID, Driver’s license, Matric Certificate and Tertiary qualifications – without these, your applica
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzQwMDk2X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1140493&xid=1266_40096
2y
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