EAP Case Manager

Centurion - The Case Manager’s role is to ensure that management services are provided efficiently and effectively.This will include but is not limited to managerial consultations which could lead to managerial referrals. Another part of the role includes session allocations to ensure that cases are managed in real-time and in accordance to set service level agreements. The final part of the role is to manage all high-risk cases and Critical stress incident debriefings.KEY PERFORMANCE AREAS:Develop and review case management plans for EAP clients and provide case management for all mandatory/formal referrals.Maintaining case records, follow up, communication with EAP clinical team.Provide expert consultation to client organisation’s human resource representatives, supervisors and managers regarding EAP clients.To communicate and interact directly with EAP clients and providers.Keep accurate client tracking records for each client case managed, including; appointments, phone calls, referrals, action plan/revisions, and any other significant information affecting the tracking of the client.Cost-effective management of the referral services provided to EAP clients.Compile feedback reports to referring managers.Assessing members for risk issues and creating safety plansParticipating in clinical reviews and collaborating with supervisor for treatment plans for high-risk casesCoordinating and providing on-site Critical Incident Stress Debriefing (CISDs) 24/7 as neededResponding to after hours and weekend crisis calls for assistanceProvide telephonic/virtual counselling on all managerial referralsKEY COMPETENCES:Ability to maintain composure under pressure and deliver on deadlines, while remaining client centric at all timesAgile and flexible around challenges, whilst maintaining good communication with all relevant stakeholders throughoutAbility to be resourceful and innovative through collaboration, creativity and drive.Self-management and results-driven behaviour with attention to detail and high levels of accuracyAbility to engage at strategic levels in relation to service positioning and outcome discussionsEXPERIENCE AND QUALIFICATION:Qualified psychologist, registered counsellor (HPCSA) or Social worker.Honours in Social Work / Psychology.3 – 5 years’ managerial consultancy experience.Min 2 years experience as an employee wellness service provided through a corporate employer.Knowledge of relevant legislation and prescripts governing employee wellness services.Experience of working full time within an EAP care centre context is essential.Experience in private healthcare, multidisciplinary teamwork, digital technology and team management will be advantageous.ADDITIONAL NOTES:Shortlisted candidates will be subjected to the following statutory checks: ITC; Criminal; References; Qualifications; Psychometric assessments.Furthermore, attach copies of your ID, Driver’s license, Matric Certificate and Tertiary qualifications – without these, your applica