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JOB DESCRIPTION
The purpose of the Key Account Manager – Power Tools, is to help develop sales opportunities with key account customers. The KAM’s authority include:
Develops new business segments and new customersDecides on customer and market processing strategyNegotiates terms and contracts with the major customers
Duties may include but are not limited to:
Responsible for the turnover and profit of the assigned accountsResponsible for the customer P & LNegotiation of terms and contracts with the major customersSales and listing, such as innovations and promotionsNegotiation on local, customer-specific advertising activities, promos etc.Implementation of trade fairs and support catalogue creationTasks in the field of logistics and finance (credits, open receivables, etc.)Information flow (internal – Retail Marketing Managers, Business Units, logistics and external service, external - customers etc.)Control of relevant KPIs and compliance with budgetsTransfer of local requirements and questions to Country Business Director (CBD)Responsibility for customer and market processing strategyDevelopment of new business segments and customersPlanning of turnover, profit and quantity as well as commenting to CBDStrong coordination with all other business unit KAM’s for respective customersDeveloping customers online sales activities, potential of developing online pure players as wellOrganizing product sales trainings to customers
Experience Required
5 years+ Work experience in sales in a similar role and sectorSolid track record in having managed large customer accounts successfullyStrong strategic and analytical skillsFully competent on MS Office packagesAbility to communicate on all levels, fluent in English speak / read & write and Afrikaans speak / read & write
Personal Characteristics
Willingness to learn and broaden knowledge and keep up with the industry requirementsCustomer service centric mind-setEntrepreneurial thinking, ability to work self-directedTeam player but independent where requiredAbility to work under minimal supervision & high pressureEnjoys working with data i.e., analysisDeadline, target & process drivenCourageous and able to challenge status quoGood presenter and communicatorAttention to details and analyticsWillingness to travel regularly away from homeGood command of the Afrikaans language
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNTkwMDA1MDk4P3NvdXJjZT1ndW10cmVl&jid=1323901&xid=2590005098
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PURPOSE OF THE POSITION
The purpose of this position is to provide assistance, advice, problem solving and technical information to internal and external customers regarding the use of the iManage and Co-Flo software applications.
DAILY RESPONSIBILITIES
Provide iManage and Co-Flo technical support to internal and external clients. Application Support Technicians are members of the customer support team that troubleshoot iManage and Co-Flo applications, document issues and resolves conflicts. Assist users in troubleshooting issues to identify potential resolutions and advise end users on the necessary steps to achieve solutions. Contribute to the support team knowledge library for continuous improvement.
Primary Responsibilities
Provide 1st line iManage and Co-Flo telephonic and email support to customers.Provide technical product knowledge and support on the iManage Document Management System and Co-Flo developed software for our rapidly expanding client base.Have a solid knowledge of Co-Flo and be able to communicate with knowledge and confidence to clients about our products and how they have been implemented at their site.Ensure tickets are logged in the Support System (HALO) and maintain updates and information in line with procedures.Ensure resolutions of tickets on the Support System and other calls assigned.Ensure that all tickets in the Application Support Team “unassigned” queue are assigned to the correct tech.Follow up with customers to ensure the issue has been resolved.Work closely with the management of the business to ensure swift escalation of client issues where appropriate.Research and identify solutions to client technical problems.Perform and complete system health reports.Work with the project team on implementation tasks.Monitors, resolves and escalate iManage and Co-Flo server related active issues on N-Central.
Duties and Accountabilities
Report to and take direction from the Support Manager.Ensure the call queue is managed efficiently and in a timely manner.Respond to issues raised from clients promptly guided by SLA timelines.Engage with our clients in a pleasant and courteous manner.Display initiative in your role.Provide technical training to the other members of the team on key application areas.Document ticket solutions to build the knowledge library
Additional Responsibilities
Occasionally weekend or after-hours work may be required.Respond to high priority calls out of hours if required.
Mandatory Qualifications
MatricMicrosoft Certifications
Microso...
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DUTIES & RESPONSIBILITIES
Promote and sell all industrial services portfolio in statutory and non-statutory services rendered in Manufacturing, Mining, Energy and other relevant industry sectorsWeekly submission of opportunities plan and sales pipeline forecast reports to Area Sales ManagerWeekly reporting on industry updates, sales activities and market intelligenceWeekly management and updating of CRM (Salesforce)Collaborate with the internal business units for customer account management activitiesPresent Inspection Services portfolio to potential clients through direct communication in telephone calls, video conference, emails and face-to-face meetingsResponsible to develop new enquires, maintain new and existing customer enquiries and manage sales pipelineProfessional relationship management with clients in the areas of industry sectorsPlanning and scheduling of client visits and follow-up meetingsIdentify cross selling opportunities for the different business lines and allocate to the respective business unitsParticipate and find opportunities in Industry specific seminars, conference and webinarsPreparation of commercial aspects of proposals and tenders to various clients and closure of sales opportunitiesResponsible for achievement of individual assigned sales targetsAny other ad hoc tasks as requested by Management
Single Assignments
Beside the above listed job duties, special assignments have to be carried out based on the order of the direct superior. Those special assignments are usually connected to above listed activities or those assignments are a result of company policy.
COMPETENCIES
Good command of the English languageGood communication skillsGood organizational skillsGood presentation skillsGood problem-solving skillsExcellent technical knowledgeCustomer-orientedAbility to perform under pressure
EDUCATION
Bachelor’s Degree in Sales and Marketing or relevant qualification in a technical discipline. E.g. Engineering.
WORK EXPERIENCE
At least 3 years’ Sales experience in a Technical Environment, preferably from the Testing, Inspection and Certification (TIC) Industry.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80ODE5NTM1MjA/c291cmNlPWd1bXRyZWU=&jid=370506&xid=481953520
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GERMAN & ENGLISH - Bilingual position
Brief Job description
Provide 1st level technical supportService restorationFulfilment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and information systemsFollow a systematic, disciplined and analytical approach to problem solving to meet set standards and agreed proceduresExecutes transactions as per prescribed timelines
Requirements
Analytical and Problem solving skills
Active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issuesAnalytical problem solvers who will understand issues, evaluate solutions and work with their colleagues to resolve issuesProblem solving skills and quick thinking to own & resolve issues independently, thoroughly & efficientlyDisplay ownership and accountability
Quickly build trust and confidence with customerOwn and resolve customer issues efficiently, effectively and empathetically
Mandatory requirement for experienced candidates:
12-18 months’ work experience in Service Desk/ Tech support process providing remote support for Laptops / Desktops / LAN Issues / Application support/ Small Forms etc.Intermediate knowledge of T/S Small Forms (iOS, Andrioid, Windows)Intermediate knowledge of T/S OS (Windows XP-10), Browsers, MS Office suite, of O365, Messaging, Outlook 2013-19, Skype for Business, Microsoft Teams, SharePoint and OneDrive for BusinessExperience of working within a busy ICT Service Desk environment, showing experience of systems, support, diagnostic and resolution.Intermediate knowledge of Registry Fix, Patch upgrades, Virus T/S, Security, EncryptionsIntermediate knowledge of Network collaborations & VPN T/S, TCP/IP, OSI, Network devices and carriers.Basic networking knowledge
Time Management Skills
Being proactive and show the utmost respect for customer’s timeGood time management, ensuring all contacts with customers add valueAbility to Multitask
Communication & Relationships Skills
To deliver a first line support service via the Service Desk, receiving incidents and service requests from various routes including telephone, web tickets, chat and e mail.Offering advice to end users on all IT related areas. This will include working as part of a team, in order to share knowledge and work together to increase performance standards.
Skills & Knowledge https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNDA5MzMxNzUxP3NvdXJjZT1ndW10cmVl&jid=1345371&xid=3409331751
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Urgently in need of a Business Development Executive
PURPOSE OF THE JOB
To increase company revenue through the acquisition of new customers, thus increasing company turnover and profits. The position focuses on direct selling to end-user customers through pro-active prospecting and cold calling.
JOB OBJECTIVES
To meet and exceed monthly sales targets by sourcing new sales opportunities through prospecting activities, networking and some inbound leadsResponsible for the complete sales cycle includingProspecting potential customersEngagement with the customer to understand their needs and requirementsDevelopment of professional ProposalsCommercial negotiationsClosingTo meet and exceed activity level targets as per Key Performance Indicator document and execute all required activities to progress prospects into customersDevelop a thorough understanding of the products and services that the company offer, and the value propositions associated with these products and servicesDevelop and manage strong relationships at multiple levels within prospects and customers in order to fully understand their needs and requirementsContinuously maintain a sound knowledge of the company’s products, commercials, policies and procedures, in order to identify and progress new business opportunities that meet the company’s strategic and profitability goalsEnsures that the value of sales pipelines are maintained at a minimum level of 3 times their revenue targets
Level of Tertiary Education
Matric / Grade 12 University Entrance – Essential
Job-Related Work Experience
Work experience in software sales or Account ManagementPreferably in the digital marketing space
Job Knowledge
Knowledge of company policies and proceduresKnowledge of digital marketing and IT software industryIn-depth product knowledge of the company’s software and services
Job Skills
Ability to organize and be self-motivatedAnalytical and articulateAttention to detailDiploma or certificateCommunication skills
Contact Person
James Knoll
james@abcworldwide.com
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNjQwODg5NzM5P3NvdXJjZT1ndW10cmVl&jid=1321146&xid=3640889739
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We are looking for an excellent Portfolio Manager
Role Purpose
The Agile Portfolio Manager will provide oversight to portfolio level value-driven governance for agile product deliveries across Momentum Insure. The position will play a crucial role in ensuring that all initiatives are aligned to the business strategy and meet short/long term business needs and value expectations.
This person will also drive portfolio-level information delivery and provide value risk oversight by partnering with product owners, product managers and project managers to define, analyze, and report on portfolio-level initiatives and business risks, metrics, and information related to value delivery
Responsibilities and work outputs
Portfolio management
• Ensure that the organization’s business and financial objectives and strategic goals are clearly articulated and accessible.
• Investigate the feasibility of initiatives in support of business strategy and objectives
• Facilitate, with the business executive team, initiative selection/approval and strategic prioritization to ensure maximum value to the business and prioritization of risk and compliance initiative.
• Maintain the overall business portfolio, with timeous inclusion of initiatives being implemented in the product/agile delivery teams.
• Ensure cross-product dependencies are managed
• Establish and implement metrics to measure the effectiveness of initiatives in line with goals and key performance indicators
• Ensuring the portfolio is meeting the stated goals and objectives and delivering on the expected return on investment
• When needed, highlight initiatives that could be terminated/stopped that are no longer contributing to the overall business strategy and objectives
• Creating reporting documentation to communicate progress and other portfolio metrics.
• Resource Management: Collaborate with line managers to ensure the team is properly staffed with the right capacity and competencies to deliver on initiatives and when needed facilitate the (re-)allocating of resources throughout the life cycle of the portfolio.
• Oversee the achievement and risk “blockers” related to product deliveries
• Partner with product teams to review lean business cases, linking business benefits to investments for funding and allocation requests
• Ensure agile principles and practices are applied consistently
• Oversee the creation and review of key metrics, outcomes, and reporting related to key milestones and objectives
• Assess and report the health of product deliveries with objectivity, accuracy, and transparency
• Ensure that appropriate stakeholders are engaged in risk identification and mitigation
• Predict and identify risks/opportunities from interdependencies of product deliveries
• Support the iden...
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This business is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, and have the guest experience at the core of their focus daily and care of the sustainability of our communities and environment. Every single employee makes a huge difference to our success and our contribution to the world, regardless of their role or function. For this reason, we choose individuals very carefully – they are the strength and the future of this business.
KEY OUTPUTS
Managing the Creditors TeamAssisting with improving financial controls and policiesMonitoring and clearing aged credit reportsMonitoring the Prepayments InboxReviewing recons and paperwork for all supplier payments – Accounts, PP and non-touring paymentsReconciliation of supplier statements to invoices received for term and non-term creditorsPreparing and processing pre-payments for term and non-term creditorsProcessing payments against vouchers on TourplanUpdating cash flow with approved payments dailyWeekly preparation of the weekly Creditors Review Report for the Product TeamPreparing the payment due report for all Touring paymentsFirst release for all Touring and non-touring payments on online bankingSending remittance advices to all parties concerned (suppliers and/or consultants)Liaising with suppliers and reservations team and all other relevant parties to resolve any queriesMonthly closing of creditors function on Tour PlanPreparing monthly bank reconsAssisting with year-end auditsProcessing Third Party Barters
KNOWLEDGE REQUIRED
Creditors processing and management – accurate reconciliation to supplier statementsTourplanSound accounting knowledge, i.e. General Ledger, Journals and Bank ReconciliationMS Windows, MS Office - Extensive knowledge of ExcelForeign Currency
SKILLS REQUIRED
Attention to detailDeterminationPatienceVery good time managementExcellent communication skillsExcellent organization skills
The successful candidate must be:
Deadline driven!Able to work independentlyAble to work under pressureHighly organised, flexible & be a team playerEnergetic and fun
Should you wish to apply for this position, please email your latest CV and motivation to carla@abcworldwide.com
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNzE0OTUzMjIyP3NvdXJjZT1ndW10cmVl&jid=1144196&xid=2714953222
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JOB PURPOSE
Responsible for the day to day operational management of our Inbound Sales & Service Contact Centre. Managing and coaching multi-skilled Contact Centre teams via the Sales & Service Team Managers, collaborating with key stakeholders across the business to deliver exceptional customer service across key customer touch-points, in line with our client’s sales and service strategy and risk appetite.
The role holder will have the responsibility of managing a centre of excellence, delivering industry leading customer service and exceptional colleague engagement.
ACCOUNTABILTIES & DELIVERABLES
Deliver annual Contact Centre and Customer Experience objectives ensuring it is aligned to our client’s strategy and risk appetiteManage and support the delivery of the Contact Centre’s operational service strategyLead, develop and motivate Team Managers to encourage agents to deliver a best in class service across all stages of the customer journeyProvide strong, visible leadership to help deliver a positive, open culture where high quality colleagues can deliver to their full potentialEffectively manage and develop the performance, talent and future capability of all direct reports and wider teamAccountable for delivering Contact Centre processes in line with Conduct/ Regulatory risk standards and within Operations risk appetiteOperate within the Customer Service Risk and Control framework, effectively monitoring key risks, escalated issues and identifying common trendsDrive fair outcomes for the customer, embedding these principles in all Contact Centre processes and policy. Prompt action taken to mitigate issues identified through outcome testing measuresWork with the Business to deliver new products, changes or initiatives impacting Customer ServiceEnsure the Contact Centre has appropriate levels of multi-skilled resource at all times, coordinating staff recruitment and trainingDesigning and delivering reward and incentive schemes aligned to fair customer outcomesOwnership of first line operational risks and controlsDevelop strong working relationships with key internal and external stakeholders, to achieve business objectives
PERSON SPECIFICIATION
Proven leader and relationship manager across teams and in a matrix management organisationDetailed understanding and experience of Contact Centre ManagementStrong relationship & stakeholder management skills at a Senior Manager and Executive levelProject management skills in complex multi-functional projectsStrong influencing, negotiating & networking skillsExcellent management and interpersonal skillsAbility to think strategically but translate this into deliverable plans which ...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS85NjY5MDM1MDM/c291cmNlPWd1bXRyZWU=&jid=1163880&xid=966903503
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Role Purpose Develop, maintain and support mission-critical, enterprise-grade software applications that improve business efficiency and are aligned to the enterprise architecture and business strategy.
This position will challenge software engineering as well as people skills. From a software engineering perspective, you will have the opportunity to solve and design complex integration patterns. Various technologies are used within this space of which the major ones are Java EE, Maven, Jenkins CI, Docker, Amazon Web Services, Oracle, WebSphere Liberty, Angular, AIX and Linux. Development challenges will include new software development as well as maintaining current software, including modernisation of platforms with minimal impact on business. From a people perspective you should be able to operate on your own and within a team setup, depending on the projects you will be involved. Knowledge sharing is key to the role and technical guidance as well as mentoring of junior to intermediate developers will be expected.
Responsibilities and work outputs
• Develop software based on technical design (Internal Process).
• Keep abreast of new technologies/methodologies, business changes and internal system changes in order to align system development with best practices and system architecture.
• Collaborate with stakeholders to gather requirements, conduct analysis and prioritise requests.• Contribute to the design of scalable solutions that supports the system architecture.
• Translate business requirements into workable solutions and document solution into technical specifications. • Design and code new software functionality using code that is scalable, readable, maintainable and re-usable.
• Develop and maintain productive working relationships with peers and organizational and role players to achieve effective collaboration.
• Provide stakeholder with regular feedback on the technical design and timelines for solution in order to manage expectations.
• Collaborate with business analysts and testing team in developing, testing and deploying new software system components or software system enhancements.
• Collaborate with testing team to co-create test cases.
• Conduct System Integration Testing (SIT) and User Acceptance Testing (UAT) and resolve all issues/queries.
• Contribute to user acceptance testing (UAT) and training material.
• Once the solution has been successfully tested, prepare and produce releases of software components into production/live environment.
• Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review.
• Maintain existing programmes, ensuring all errors are resolved and documented.
• Advise and guide colleagues regarding effective business system analysis approaches and techniques.
• Review and q...
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Duties and Responsibilities
Manage and control accounts payables by receiving invoices on to SAP from suppliers.Manage and control accounts receivable by ensuring invoices are sent to customers and monthly statement.Create and maintain good relationships with vendors/suppliersCreate purchase orders and GRV the invoices into SAPControl procurement and create all PO for the head office at Germany.Manage Logistics with local and international shipping companies for goods and services.Arrange payment of all local suppliers and international suppliers and build long standing relationships.Manage international and local shipments by tracking and landing the shipment on SAPMaintain and control warehouses inventory for both Johannesburg and Cape Town branches.Make professional decisions in a fast-paced environmentMaintain records of purchases, pricing, and other important data
Requirements and Qualifications
Matric, diploma and degree in or equivalentProficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), SAP-SBO System or equivalentMinimum 5 years’ experience as a procurement officer/ Accounts or related positionSolid knowledge and understanding of procurement processes, policy, and systemsAbility to analyse problems and strategize for better solutionsAbility to negotiate, establish, and administer contractsExcellent verbal and written communication skillsAbility to multitask, prioritize, and manage time efficientlyAccurate and precise attention to detailAbility to work well with management and staff at all levelsGoal-oriented, organized team player
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Who are we: A prominent media owner in South Africa, with a dedicated focus on mobile gaming, offering a diverse range of advertising solutions to help brands and agencies reach their media objectives effectively. Who are we looking for: A sales executive with 2 to 3 years experience in digital sales.
What will you do:- Drive media sales by proactively engaging with brands and agencies to promote and sell our advertising platforms, with a particular emphasis on mobile gaming- Take charge of the end-to-end account management process, from initial sales to campaign implementation, ensuring an exceptional and solution-driven experience for our clients- Develop and nurture strong relationships with key players in the industry to establish a robust network that fosters growth opportunities- Thrive in a team-oriented environment, collaborating effectively with colleagues to achieve shared goalsWhat do you need:- Account management skills, with a focus on providing effective solutions that meet client needs- Understanding of the advertising industry- Excellent interpersonal and communication skills, allowing you to build and maintain strong relationships with clients and industry professionals- Highly self-motivated, driven, and inspired by success, with a passion for delivering exceptional results- Ability to thrive in a fast-paced and dynamic environment, adapting quickly to changing market trends and client demands- A team player with the ability to collaborate effectively with cross-functional teams
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Who are we: A prominent media owner in South Africa, with a dedicated focus on mobile gaming, offering a diverse range of advertising solutions to help brands and agencies reach their media objectives effectively. Who are we looking for : A sales executive with a proven track record in the marketing field.
What will you do:- Drive media sales by proactively engaging with brands and agencies to promote and sell our advertising platforms, with a particular emphasis on mobile gaming- Take charge of the end-to-end account management process, from initial sales to campaign implementation, ensuring an exceptional and solution-driven experience for our clients- Develop and nurture strong relationships with key players in the industry to establish a robust network that fosters growth opportunities- Thrive in a team-oriented environment, collaborating effectively with colleagues to achieve shared goalsWhat do you need:- Proven track record in marketing field- Exceptional account management skills, with a focus on providing effective solutions that meet client needs.- Strong understanding of the advertising industry- Excellent interpersonal and communication skills, allowing you to build and maintain strong relationships with clients and industry professionals.- Highly self-motivated, driven, and inspired by success, with a passion for delivering exceptional results- Ability to thrive in a fast-paced and dynamic environment, adapting quickly to changing market trends and client demands- A team player with the ability to collaborate effectively with cross-functional teams
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNDkwNDE0MzA2P3NvdXJjZT1ndW10cmVl&jid=1681443&xid=3490414306
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WHO ARE WE: A boutique communications agency; specialising in content curation, marketing and brand communication with extensive networks in global and African markets.
WHO ARE WE LOOKING FOR: A reliable smart creative PR specialist with good writing skills.
WHAT WILL YOU DO:
Attend weekly status meetings Update weekly Status reportsCompile power point presentations on going for clients to review pitch suggestions, quarterly and annual strategiesAssist in ideating executing the strategic plan set out per clientIdentifying, liasing and writing up of social media/ influencer programs and digital solutions across your client portfolio’s as per templates provided. Briefing of required press releases per clientAssisting with compiling media frameworksCompiling interview briefs for all clients for every interview generated Assist in pitching and persuading media to publish your client’s newsAssist in developing influencer strategies Developing media lists, media pitches monthly quarterly and if necessaryAnnual and Quarterly Competitive SWAT analysis and recommendationsCo-ordinate all media interviews for clients,Assist with and attend all required customer events, press launches, sponsored events with the sole purpose of media amplification, media and advocacy hostingAssistance with conceptualisation, compiling of presentation and strategy documents .Source and deal with all client eventing needs; budget management, creative solutions, timeous deliveries, post event reportsGeneral admin requirements in the office for MD will be required from time to time as well as other directors
WHAT DO YOU NEED:
Energy, passion and enthusiasm for the communication industry3 - 5 years experience working in a PR agency and currently working as an Account Manager or Senior Account Executive.Good media contactsRelevant qualifications
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMjAzMzk2NTMxP3NvdXJjZT1ndW10cmVl&jid=1367998&xid=2203396531
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A software development company is looking for an experienced Account Manager to join their team.
Key deliverables• Ensure client is sufficiently enabled to maximise solution utilisation• Ensure client is satisfied with services received and drive improvements on areas where dissatisfied• Effectively partner with the rest of the services team to ensure the overall teams success• Effectively partner with the business development manager team to ensure optimization opportunities are realized• Develop and maintain excellent product knowledge to ensure the benefits and value of all products are understood, communicated and ultimately well represented in the market• Act as the main point of contact in all matters relating to client concerns and needs• Build and strengthen client relationships to achieve long-term partnerships• Maintain accurate client records, keeping track of any contract updates and renewals• Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met• Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients• Take inquiries and requests from customers and address their needs• Stay on top of accounts, making sure they’re receiving services that are within their budget and meeting their needs• Meet regularly with other members of the team to discuss progress and find new ways to improve business• Generate progress reports to give to clients and higher-ups within the organisation• Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly
Technical knowledge, skills and abilities• Management of customer communications• Understanding of Internal Audit and Risk Management• Problem solving skills and ability to deal with potentially difficult clients• Mature individual with high level of emotional intelligence• Proven track record of meeting or exceeding quotas and receiving positive customer feedback• Proficiency with common customer success and customer relationship management software, such as Salesforce
Behavioural, soft competencies and skills• On the ball• Highly accurate• Strong communicator• Sense of humour• Accountability• Detail-orientated• Driven• Financially literate• Success-orientated
Education and qualifications• Matric certificate• Completed Business Degree / similar is highly preferable
Details of experience• Proven work experience as an Account Manager or Key Account Manager focusing on the African Market• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organisation, including executive and C-level• S...
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A global pharmaceutical company has an opportunity for a Finance Manager to join the team.
Main Purpose of Job
To ensure accurate financial results are prepared and presented at the end of each monthPreparing cash flow forecasts and monitoring working capital movementsCoordinating year end auditsResponsible for all tax and VAT calculations and submissionBudget preparationsOverseeing the debtors collections
Key Performance Areas
· Responsible for the full finance function of large trading entities and smaller property companies
· Preparation of the monthly management reporting pack
o Processing of all monthly journals for finalisation of monthly pack
o Monthly processing of payroll journals
o Ensure that all balance sheet reconciliations are produced on an accurate and timely basis and to include bank reconciliations. Debtors, creditors, and all inter-company accounts
o Monitoring actual vs budget spend and analysing the variances
o Review of credit card pastel processing and allocations
o Responsible for system integrity checks
· Review of monthly supplier reconciliations for foreign and local suppliers
· Review and authorise of all local and foreign payments
· Responsible for loading new products on pastel
· Responsible for maintaining the chart of accounts on pastel
· Debtors
o Overseeing the debtors team and ensuring that collection are inline with the forecasts and debtors days are managed within the provided targets for public and tender
· Company Taxes
o Follow up on SARS correspondence
o Reconciliation and completion and submission of VAT 201
o Completion and submission of EMP 201
o Reconciling and submission of EMP 501
o Attend to VAT and PAYE queries for all companies
o Income tax calculations for all companies
o Provisional tax calculations for all companies
o Drafting of letters for SARS objections, audits queries, provisional taxes
· Financial Audit
o Collation of all supporting documents for annual financial statements
o Preparation and review of annual financial statements
o Manage annual financial audits for all companies and liaising with auditors
· Conducting daily huddles with staff
· Liaising with banks on queries where necessary
· Weekly and daily analysis for debtors’ collections
· Stringent and detailed cash flow management including weekly cash flow forecasts
· Annual budget preparation
· Implement, maintain, and improve financial controls, policies and procedures and systems where necessary. Mapping processes on sweet process.
Minimum Requi...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMTI1MTgzOTQ1P3NvdXJjZT1ndW10cmVl&jid=1302637&xid=2125183945
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Looking for an IT Service Analysts who can provide fast and useful technical assistance on computer systems.
Duties:
Serve as a first point of contact to internal customers seeking technical assistancePerform remote trouble shooting through diagnostic techniques and pertinent questionsDetermine the best solution based on the issues logged by the internal customerBasic AD user account and Google account administrationNB: Candidate would need to deliver an after hour first line support service to end users on a rotational basis
Minimum Requirements:
Diploma or certification in IT2 years experience as an IT Service Desk Analysts serving customersTech savvy with working knowledge of operating systemsITIL experience advantageousExperience with CRM system
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNDk1MTIwMjc1P3NvdXJjZT1ndW10cmVl&jid=948487&xid=1495120275
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Who are we: An established and renowned media solutions group, leading the way in delivering innovative media advertising solutions to our valued clients. With a rich history and an eye towards the future, were looking for an exceptional leader to steer our sales efforts to new heights.
Who are we looking for: Are you a dynamic leader with a proven track record in media sales management? If so, we want you to lead our dedicated sales teams to even greater success. As the Head of Sales, you will play a pivotal role in shaping our future and expanding our reach.
What will you do:
Leadership and Mentorship: Lead, inspire, and mentor our sales teams to achieve exceptional results
Account Growth: Drive the expansion of active accounts across all regions, seizing new opportunities for growth
Sales Strategies: Develop and implement effective sales structures and strategies to maximize revenue and market presence
Forecasting: Provide accurate quarterly and annual sales forecasts to guide our business strategies
CRM Excellence: Champion CRM adoption and accuracy to streamline processes and enhance customer relationships
Sales Enablement: Collaborate closely with the Sales Enablement team to ensure our sales force is armed with the latest, most compelling sales collateral
Stakeholder Management: Cultivate and manage relationships with key stakeholders, both internal and external, to align our efforts with the broader organizational goals
What do you need:
Leadership Experience: A minimum of 5 years of successful experience leading sales teams
Media Advertising Expertise: Strong background in media advertising is essential, providing you with the industry knowledge to excel in this role
Radio Advertising Experience (Beneficial): Familiarity with radio advertising is a valuable asset that will set you apart
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xNzI5NDM0MDMzP3NvdXJjZT1ndW10cmVl&jid=1700155&xid=1729434033
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Brief Job description
Provide 1st level technical supportService restorationFulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and information systemsFollow a systematic, disciplined and analytical approach to problem solving to meet set standards and agreed proceduresExecutes transactions as per prescribed timelinesProvide 1st measure analysis of issues and inputs for problem managementLeverages best effort method for issue resolution through cross functional coordinationSupport team lead in training, reviews and escalation handling
Requirements
Analytical and Problem solving skills
Active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issuesAnalytical problem solvers who will understand issues, evaluate solutions and work with their colleagues to resolve issuesProblem solving skills and quick thinking to own & resolve issues independently, thoroughly & efficientlyDisplay ownership and accountability
Quickly build trust and confidence with customerOwn and resolve customer issues efficiently, effectively and empathetically
Mandatory requirement for experienced candidates:
24 months’ work experience in Service Desk/ Tech support process providing remote support for Laptops / Desktops / LAN Issues / Application support/ Small Forms etc.Intermediate knowledge of T/S OS (Windows XP-10), Browsers, MS Office suiteIntermediate knowledge of T/S Small Forms (iOS, Andrioid, Windows)Experience of working within a busy ICT Service Desk environment, showing experience of systems, support, diagnostic and resolution.Intermediate knowledge of Registry Fix, Patch upgrades, Virus T/S, Security, EncryptionsIntermediate knowledge of Network collaborations & VPN T/SBasic networking knowledge
Additional Preferred skills:
PBX Administration Avaya or similarAnti-Virus & IT Security best practices implementation & administrationProcess compliance Knowledge of the ITIL FrameworkKnowledge of McAfee products
Time Management Skills
Being proactive and show the utmost respect for customer’s timeGood time management, ensuring all contacts with customers add valueAbility to Multitask
Communication & Relationships Skills
To deliver a first line support service via the Service Desk, receivi...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zODc2MzQxMDI/c291cmNlPWd1bXRyZWU=&jid=1345369&xid=387634102
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KEY OUTPUTS
Clients Guests and Suppliers
Be on call for any major emergencies and immediately alert the client and Regional Touring ManagerConstantly re-evaluating internal processes, eliminating any re-work to ensure the smooth, effective and efficient functioning of the teamActively work at improving information flow to all key Suppliers via the MOSEnsure all client and/or guest complaints are replied to immediately and follow process of informing Guest Feedback and ensure Regional Manager Touring copied on all relevant correspondenceAssisting consultants in advising clients on all product related queriesActively checking the MOS on filesNegotiate preferential rates with suppliers and specialised terms for group bookingsImplement secondary buying with the groups team to increaseMust be able to do on-site inspections with Clients and assist with traveling groupsHelp prepare and support all operations of traveling filesAssist with compilation of gifting, filing, welcome notesEnsure all country travel restrictions are taken into account in planning and executing of groups travelingAssist in all administration required for adhering to travel restrictions and paperwork are in place and done for each guestEnsure administration Covid 19 protocols are in place for traveling groups
People
Managing a team of groups consultants when the G&I Sales Manager is on leave or travellingHands on management and checking of all files to ensure all quality control measures are in place and the operations of the itinerary pre trip and during trip and post trip go according to operating proceduresEnsure emergency duty reports are submitted each Monday and any issues are followed up and action taken and outcome reported to Regional Manager Touring
Finance
Ensure through strong commercial focus that all files are profitable and that margins remain in line with company guidelines and immediately bring to attention of G&I Sales Manager any errors resulting in loss of margin through consultant or supplier errorMonth end processes and procedures to be complete accurately and timeously complying too the month end time tableSupport and communicate with accounts teams to ensure debtors are collected timeously and inform Regional G&I Sales Manager, Manager Touring and Sales Director/Sales Manager of any potential bad debtBack buy opportunities are created to increase the Margins where possible
KNOWLEDGE REQUIRED
Extensive knowledge of Tourplan, alternatively, another reservations systemIn-depth geographical, logistical and product knowledg...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMTM1MTIyNDQ4P3NvdXJjZT1ndW10cmVl&jid=1258551&xid=1135122448
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PURPOSE OF THE JOB
To increase company revenue through the acquisition of new customers, thus increasing company turnover and profits. The position focuses on direct selling to end-user customers through pro-active prospecting and cold calling.
JOB OBJECTIVES
To meet and exceed monthly sales targets by sourcing new sales opportunities through prospecting activities, networking and some inbound leadsResponsible for the complete sales cycle includingProspecting potential customersEngagement with the customer to understand their needs and requirementsDevelopment of professional ProposalsCommercial negotiationsClosingTo meet and exceed activity level targets as per Key Performance Indicator document and execute all required activities to progress prospects into customersDevelop a thorough understanding of the products and services that the company offer, and the value propositions associated with these products and servicesDevelop and manage strong relationships at multiple levels within prospects and customers in order to fully understand their needs and requirementsContinuously maintain a sound knowledge of the company’s products, commercials, policies and procedures, in order to identify and progress new business opportunities that meet the company’s strategic and profitability goalsEnsures that the value of sales pipelines are maintained at a minimum level of 3 times their revenue targets
Level of Tertiary Education
Matric / Grade 12 University Entrance – Essential
Job-Related Work Experience
Work experience in software sales or Account ManagementPreferably in the digital marketing space
Job Knowledge
Knowledge of company policies and proceduresKnowledge of digital marketing and IT software industryIn-depth product knowledge of the company’s software and services
Job Skills
Ability to organize and be self-motivatedAnalytical and articulateAttention to detailDiploma or certificateCommunication skillsMeeting skillsCustomer service experience and skillsEffective time management skillsGeneral assertivenessGood prospectingGood telephone mannerMicrosoft: Excel, Outlook, PowerPoint, WordCRMNegotiation skillsPeople skillsPlanningPresentation SkillsProblem solving abilityCompany Products knowledgeSales SkillsSense of urgency
Should you wish to apply for this role, please email your latest CV and motivation to miria...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS80Mjc1OTcxNzgzP3NvdXJjZT1ndW10cmVl&jid=1300284&xid=4275971783
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