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We are
seeking a high-energy, detail-oriented professional to join our team in Umhlanga to manage the critical journey from initial customer contact to final
delivery. This role is perfect for someone who thrives on juggling multiple
priorities while maintaining a "customer-first" attitude.
The Role
at a Glance:
* Salary: R20k+ CTC (including benefits).
* Leave: 15 days per annum.
* Start Date: Immediate (Replacement needed by
March 25th).
* Location: Based in Umhlanga.
Only
relevant job matching CVs will be considered.
Please
send your CV to Aimee Wheeler to: goldstarrecruit1@gmail.com
Key
Responsibilities:
Sales
& Customer Excellence
* Order-to-Cash Management: Manage the full
lifecycle of orders, including processing email and Shopify orders via
QuickBooks, capturing payments, and issuing credits or invoices for add-ons.
* Assist in
coordinating & planning production of orders in managing customers orders
to final delivery process.
* Client Relations: Act as the primary point
of contact for corporate and retail clients, providing status updates, sending
mock-ups, and managing walk-in customers.
* Business Growth: Proactively follow up on
quotations and call on existing and new customers to drive order placement.
Production
Planning & Operations
* Production Synergy: Update production
planners for Paul and Dispatch, and "chase" production on urgent
orders to ensure deadlines are met.
* Logistics Mastery: Book local and
international courier collections (Bob Go, TUNL, DHL) and handle complex export
documentation, including SADC and export declaration forms.
* Quality Control: Check and approve engraving
and embossing artwork before items move into production.
Administrative
Oversight:
* Account Management: Set up new wholesale and
retail accounts on Shopify and complete vendor supplier forms.
* Financial Tracking: Perform monthly
reconciliations for key accounts and chase pending payments to release orders.
Requirements:
* Must be a team player with the ability to assist
colleagues on WhatsApp and email.
* Proficiency in MS Office, QuickBooks and Shopify is highly
advantageous.
* Experience in international shipping and customs
documentation.
* Ability to work in a fast-paced environment and handle
returns/exchanges according to company policy.
Umhlanga
Embroidery Digitizers RequiredPrimary Responsibilities:The successful candidate will be required to perform, but not limited to, the following roles and responsibilities:• Communicate with existing and prospective clients• Must be able to clearly understand client requirements and design direction• Re-draw or correct existing artwork received from clients viz. high-resolution vector graphic files• Digitise / program the embroidery design in an efficient, well thought out process with lean manufacturing principles in mind.• Liaise and communicate instructions effectively to the sampling division on the execution of designs• Check and approve the final sample sew out, making design corrections as required• Ensure sampling deadlines are met• Maintain a clear and organised library of designs• Approve 1st off production sew out as per the client’s design standard received for bulk production• Conduct random checks during bulk production i.r.o quality, efficiencies and placement of designs• Assist the Design Studio with ad hoc dutiesJob Requirements & Experience:• The ideal candidate must be able to work under pressure and in a high paced, speed to market environment• A minimum of 5~10 years working experience is required for this role• A Graphic Design qualification from a recognized institute is preferred• Candidates must be proficient in the latest top of the range Wilcom Embroidery Studio software• Excellent working knowledge of Graphic Design software such as CorelDraw, Adobe Illustrator etc.• Speciality decoration knowledge is advantageous• Accuracy and attention to detail• Proficient in MS Office• Excellent communications skills; both written and verbal• Ability to work under pressure and within strict time constraintsPersonal Attributes:• Analytical• Committed to work ethics and is highly organised• Maintains a professional appearance at all times• Provide a positive company image when dealing with clients• Friendly disposition• Good attendance record• Team player• Clear criminal record• Willingness to work outside of normal working hours, when necessaryTop rates will be paid to the right candidate. If you have what it takes and would like to join a winning team, then we would like to hear from you! Applicants must be able to start immediately. Email your detailed CV to: info@embroidery-sa.com.
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