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Job description
Our financial group
is currently seeking vibrant, target driven call centre agents for our Debt
Review Department.
Requirements:
Min of Grade 12/
Matric Certificate.
1 year
telemarketing/ sales experience in a Debt Review Position
Must have experience
with Idocs
Must have a clear
command of English. Ability to speak more than one South African language.
Must be computer
literate (compulsory)·
The individual must
be professional, great communication skills, a high level of accuracy and the
ability to go over and beyond to succeed.·
Abilities:- Demonstrate the ability to
meet and/or exceed determined sales targets, ability to build strong client
relationships telephonically, Very strong sales and persuasion skills, Strong
and flexible personality, Excellent client service skills, Excellent verbal and
written communication skills, Excellent listening skills, Excellent problem
solving and objection handling skills.
Job Type: Full-time
Salary : R4 500,00
Working Hours :
Monday to Friday 08:00 to 16:30
2d
1
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Leading a team within the Outbound and telemarketing Call Centre to meet business requirementsTo guide and support team membersSetting, measuring and meeting performance targets for speed, efficiency, sales and quality for the teamDriving operational and technological efficiencies within the teamManaging the daily running of the teamMonitor team members performance against target on a day-to-day basis, and implement changes where appropriateEnsure the individual team member’s service standards are adhered to, e.g. meeting and exceeding Targets, team productivity, data conversions, Talk time interactions captured, etc.Handling difficult customer complaints or enquiriesDrive quality control and ensure corrective action are taken where requiredAnalyze performance statistics of teams, e.g. number of calls per team, number of successful contacts, wrap up codes and ensure that appropriate action is taken.Forecasting capacity against plan on a weekly/monthly basisEnsure adherence to the operational policies and proceduresParticipating in the recruitment and selection of staffMonitor performance on regular basis and provide constructive feedbackPro-actively encourage high performance at all timesEnsure all staff issues are dealt with appropriately and within a timely fashionEnsure all daily, weekly and monthly workloads are completedMotivating, developing and retaining staffIdentifying staff training needs and planning of training sessionsAdhering to all HR policies and proceduresMonitor performance on regular basis and provide constructive feedback
Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role.
https://www.ditto.jobs/job/gumtree/1909587599?source=gumtree
3d
1
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1. Develop and maintain the sales team
- Leading a team within the Outbound and telemarketing call centre to meet business requirements- To guide and support team members
2. Operational management
- Setting, measuring and meeting performance targets for speed, efficiency, sales and quality for the team- Driving operational and technological efficiencies within the team- Managing the daily running of the team- Monitor team members performance against target on a day to day basis, and implement changes whereappropriate- Ensure the individual team member’s service standards are adhered to, e.g. meeting and exceeding Targets,team productivity, data conversions, Talk time interactions captured, etc.- Handling difficult customer complaints or enquiries- Drive quality control and ensure corrective action are taken where required- Analyze performance statistics of teams, e.g. number of calls per team, number of successful contacts, wrap up codes and ensure that appropriate action is taken.- Forecasting capacity against plan on a weekly/monthly basis- Ensure adherence to the operational policies and procedures- Participating in the recruitment and selection of staff- Monitor performance on regular basis and provide constructive feedback- Pro-actively encourage high performance at all times- Ensure all staff issues are dealt with appropriately and within a timely fashion- Ensure all daily, weekly and monthly workloads are completed- Motivating, developing and retaining staff- Identifying staff training needs and planning of training sessions- Adhering to all HR policies and procedures- Monitor performance on regular basis and provide constructive feedback- Pro-actively encourage high performance at all times
3. People Management
- Ensure all staff issues are dealt with appropriately and within a timely fashion- Ensure all daily, weekly and monthly workloads are completed- Motivating, developing and retaining staff- Identifying staff training needs and planning of training sessions- Adhering to all HR policies and procedures
4. Health and Safety Compliance.
- Conform and adhere to Safety, Health and environmental legislative requirements.- Report any health and safety concerns/incidents in the workplace to the manager / health and safetyrepresentative.- Assist the company to establish and maintain a fully compliant healthy and safe work environment.- Attend the Safety, Health and Environmental workshops as required by management.
https://www.ditto.jobs/job/gumtree/3398722366?source=gumtree
3d
Ads in other locations
1
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Sales Assistant required for a warehouse in New Germany.
Must be computer literate and have matric.
Must be able to do TELEMARKET NEW BRANDS plus assist with customers on sales floor.
Strong exp as working with traders.
Well spoken and product knowledge is important.
Be able to order stock, merchandise stock and do daily capturing .
Permanent position ,Basic and commission .
Must be able to work weekends as well WHEN REQUIRED
Apply only if you meet all the above requirements .
Responsibility:
Sales Assistant required for a warehouse in New Germany.
Must be computer literate and have matric.
Must be able to do TELEMARKET NEW BRANDS plus assist with customers on sales floor.
Well spoken and product knowledge is important.
Be able to order stock, merchandise stock and do daily capturing .
Permanent position ,Basic and commission .
Must be able to work weekends as well WHEN REQUIRED
Apply only if you meet all the above requirements .
SHARMILLA@ASSIGN.CO.ZASalary: R35,91 PER HOUR Job Reference #: ASSIGNBUConsultant Name: Sharmilla Maharaj
3d
1
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Sales consultants and telemarketers required for different holiday resorts in the South coast area. Full training provided. Send cv via whats app to 0761120808 for more info.
5d
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