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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Urdu Speaking Customer Service Agent to join our WFO team based in Johannesburg.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Urdu and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the level of exper...Job Reference #: 202638
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Surgo (PTY) Ltd, a global award winner in the BPO industry, has partnered with an industry leading Retail Group in South Africa.
If you are a qualified Shop / Floor Assistant, experienced in Retail / FMCG, please apply here!
Job Purpose:
To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.
Key Performance Areas (but not limited to):
• To efficiently execute all operational activities at the point of sale in a timely and efficient manner
• To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased
• To ensure the safe handling of cash at all times
• To make customers aware of promotions in order to positively affect sales and to ensure customer satisfaction
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service
• To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards
• To support the Groups vision to be the customers first choice health and beauty retailer by living and driving the company values
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times Requirements:
• Grade 12
• 1 - 2 years experience in a customer facing role within a retail/FMCG store operations environment
• Understanding of merchandising and promotions principles
• Understanding of stock management procedures
• Skills in customer service excellence
• SA ID / Valid Work Permit (if applicable)
• Well versed in English and any other official South African Language
• Clear criminal record
• Computer Literate Working hours:
• As per operational requirements Salary:
• Market related based on level of experience Position Location:
• Pretoria, Gauteng Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202372 subject heading or email body.
Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (PTY) Ltd. does not hold applicants accountable for any application fee.
Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email recruitment@surgo.co.za
Surgo (PTY) Ltd. reserves the ri...Job Reference #: 202372
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Head of Regulatory Affairs (POS24078)R 1,8mill per annumBased in MidrandBEE Candidates only to applyJob Purpose:The Head of Regulatory Affairs holds ultimate responsibility for the RX DIVISIONS regulatory activities and oversees the development and delivery of a fully integrated regulatory strategy for the business.Requirements Qualifications:To ensure legal compliance with the relevant Health Regulatory Authorities (Country Specific where applicable), Medicines and Related Substances Control Act 101 of 1965, as amended and South African Pharmacy Act (Act 53 of 1974), and other relevant regulationsQualifications: B. Pharm Degree Registration with South African Pharmacy Council.A minimum of 8 years pharmaceutical regulatory experience is an absolute prerequisite.Minimum of 5 years in people or team management is required.This role requires a high degree of networking & collaboration both within and outside the organization.Demonstrated experience across the product development, commercialization and dossier maintenance lifecycle Key Job OutputsDrives the regulatory process to ensure timely filing of new products and variations in accordance with business and compliance objectives.Adopts a risk-based assessment for all regulatory submissions and anticipates potential issues for risk mitigation strategies to be in place.Anticipates future regulatory changes and impacts on business success.Communicates to ensure an excellent understanding of Regulatory AffairsPays strict attention to details and accurately monitors and measures progress towards objectives and provides feedback on results whilst maintaining sense of urgency.Strives to maintain a high level of quality. Ensures superior execution by combining the best practices of regulatory.Represent RA at operational meetings such as Technical Transfer, QA, Operations, Launch, Artwork/ Packaging, Stability and Research & Development, where proactive input can then enhance operation efficiency.To give information and input to Responsible Pharmacist in order to facilitate appropriate decision making in order to ensure that all SAHPRA requirements are timeously met.Manage the regulatory and compliance aspects of any project launched into operations including acquisitions and mergers, as well as technical transfer projects.Maintain current knowledge of relevant Acts, Regulations and Guidelines pertaining to the pharmaceutical industry.Internal Training, Development and Mentorship to the Rx RA ManagersEstablish and maintain effective relationships with Regulatory Authorities, internal and external stakeholders.Formulate or implement regulatory affairs systems, policies and procedures to ensure that regulatory compliance is maintained or enhanced.Manage activities such as internal audits or regulatory agency inspections.Manages a team in the Relicare India TeamTo collaborate and support the Group Regulatory Affairs function in achieving the company regulatory strategic objectives and goals.Closing Date: 30
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE4MDc0MF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1786380&xid=1108_180740
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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Latin Spanish Speaking Customer Service Agent to join our WFO team based in Johannesburg.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Latin Spanish and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on ...Job Reference #: 202649
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Our client, a leading South African financial group founded in 1985, encompasses insurers and a comparison platform. Rooted in providing peace of mind, they safeguard possessions, loved ones, and life plans. Pioneering innovation and service, their diverse team drives excellence, and they are looking for a Financial Advisor to join their team.
Job Purpose:
The Financial Advisor will be responsible for conducting financial needs analysis for both Life and Investment planning needs, utilize extensive expertise to provide financial advice to customers, grow client base and prospecting of new clients.
Responsibilities:
Sales Opportunities Creation
• Develop a personal network within the sales territory and represent the organization at relevant industry events, sourcing of referrals, and recommendations from existing customers and other contacts to identify sales opportunities, promote the organization, and enhance its reputation. Identify Personal Lines and Business Insurance opportunities Customer Needs Clarification
• Consult with a range of customer representatives at different levels to identify the outcomes they require, introducing relevant internal specialists and utilizing their expertise to gather and analyses complex customer data, clarify mid- to long-term customer needs, and develop and agree to a specification of customer requirements. Conduct financial needs analysis, client portfolio analysis and provide financial advice Sell Customer Propositions
• Identify the products or services that best meet the customers stated needs, use personal expertise to propose quantities and product configurations, explain the selection to the customer, and invite the customer to make a purchase at the standard price/terms and conditions of sale Customer Onboarding
• Walk customers through the advanced/custom features of the product/service, connecting those features directly with customer pain points Performance Management
• Respond to personal objectives, take appropriate actions to ensure achievement of agreed objectives and use performance management systems to improve personal performance Customer Relationships Development
• Develop and implement a customer contact plan to communicate product launches and engage the potential customers in relevant sales campaigns to build new relationships
• Act as first point of contact for customer queries and complaints and resolve these, referring complex issues to others and ensuring that the customer receives an appropriate response Client Customer Management (External)
• Manage key client and customer relationships to maintain customer satisfaction, retention of clients and loyalty Client Document Management
• Create and ensure compliance with a companywide document management system Operational Compliance
• Develop knowledge and understanding of the organizations policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to t...Job Reference #: 202627
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Hi All. I am Shaun Chetty, live in Midrand, Johannesburg with over 25 years of dynamic leadership in transport, fleet management, warehousing, Cross-Border and within SA. Looking for employment and available immediately. Attention to detail, dedicated and always willing to go the extra-mile with integrity and honesty. Want to take your company into higher levels, you will have no regrets employing me. My CV available on request or phone 078 672 7781. Please do not hesitate contacting me.
Fleet I implemented a proactive fleet maintenance program aimed at reducing downtime and extending the lifespan from light motor vehicles to heavy commercial. Very technically minded and knowledge of vehicle maintenance eg. repairs, pricing of parts and negoiating with suppliers and mechanics. As a result, significant decrease in unexpected breakdowns and associated repair costs, while also improving the overall reliability and safety of vehicle operations. Also sourcing of vehicles from suppliers for contract requirements. Managing vehicle fuel cost, kms traveled, tyre management and defect reports / trip-sheets.
Customer Service I excel in delivering exceptional customer service and driving new business growth. With a focus on client satisfaction, I've built strong relationships and expanded revenue streams through proactive sales and tailored solutions. Knowing and believing in your product, will sell well.
Staff Management By prioritizing open communication, recognizing individual strengths, and providing constructive feedback, I've cultivated a positive work environment where team members feel valued and motivated to contribute their best. Additionally, I've implemented performance evaluation systems and recognition programs to incentivize excellence and drive continuous improvement across all levels of the organization eg. SOPs and JOB AID. Following procedures of displinary actions and also attending CCMA cases.
Financial Management- Manage expenditure within the budget.- Provide input to the department's budget.- Manage all financial administration i.e. (payments, invoices, contracts with suppliers).With a strong focus on cost optimization and profit enhancement, inefficiency, implementing targeted cost-saving measures, and devising strategic initiatives to drive revenue growth. By analyzing financial data working closely with finance department, negotiating vendor contracts, and streamlining operational processes, I've consistently delivered measurable results.Warehousing Management In terms of warehouse operations, I have implemented advanced inventory management systems to track stock levels accurately and optimize warehouse space utilization. I have also developed efficient warehouse layout designs and implemented lean principles to streamline workflows and minimize operational inefficiencies. Additionally, I conduct regular audits to ensure compliance with safety regulations and to identify areas for continuous improvement.
15h
VERIFIED
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The Reverse Logistics Administrator helps customers and internal departments return products to the manufacturing department. The role will oversee and process damaged or defective merchandise, coordinate the reverse logistics schedule, prepare reports on the status/performance of the reverse logistics operation, and other related processes. The role assists in processing customer returned merchandise, damaged merchandise and parts replacements. Process returned merchandise by inspecting for visible or hidden damage, documenting product issues, and organizing the information for relay to manufacturers. Coordinate and manage Reverse Logistics schedule with the Warehouse manager manufacturers. Correspond via email and phone with manufacturers, customers, and internal departments regarding product returns and ensuring a safe working environment by product is safely stored, staged, and handled. Â Role responsibilities:Vet on a daily basis, requested SAWs on a 24hr turnaround time.Process approved OBFs on a daily basis.Arrange collections with 3PL for approved units processed on EP.Track on a daily basis pending collections as per the outstanding aging report.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE4Mjg3MV9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1790681&xid=1108_182871
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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Portuguese Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Portuguese and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, b...Job Reference #: 202429
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Operations Manager (Specialized Debt Collections)Market-Related Salary Johannesburg Excellent career opportunity with a fast-paced Credit Solutions Group for an Operations Manager (Specialized Debt Collections) based in Johannesburg. Reporting to the National Operational Executive, you will be responsible for co-developing strategy, building capacity, and effectively implementing the agreed business strategies for multiple teams, motivating and developing the teams, and taking responsibility for maximising productivity and net recoveries. You will also be responsible for the team’s operational and financial success with the management team.Key Performance AreasManage, expand, and develop multiple team managers and senior specialist consultants. Meet or exceed Internal Collections Key Performance Indicators through effective management of People, Processes, and Technology within the operating budget.Execute and take ownership of collections strategies and book management.Daily analysis, identification, and execution of relevant campaigns to maximise collections as needed.Design and execute operational tactics.Ensure that resources are adequately trained, developed, and supported.Active management of team managers to ensure consistence agent performance management compliance.Deploy continuous process improvement to enhance the efficiency and effectiveness of existing resources.Ensure the Collections Call Centre is delivering according to operational plans and goals, within the operating budget.Ensure Call Centre productivity is optimized through hands-on management of the team and introduction of best practices.Administrative processes are implemented to enable the smooth running of the department.Strategic and best practice thought leadership within the Call Centre to enhance operational competencies.Compile and produce relevant reporting and analysis to maximize results.Ensure staff are led and managed optimally and Performance Management is applied consistently.Qualifications and Experience2-3 years management experience in collections management or management in the financial services sector.5-7 years’ experience in the collections industry.Fundamental understanding of legal ownership structuresAdvanced knowledge in debtor research and profilingA good understanding of the legal collections process.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE4Mjk2MF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1790641&xid=1108_182960
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MY CLIENT, A LARGE MANUFACTURING CONCERN, AND PART OF A LISTED GROUP, IS A LEADER IN THE MANUFACTURING INDUSTRY AND HAS AN EXCELLENT POSITION AVAILABLE FOR AN EXPERIENCE, DYNAMIC, AND CAREER-ORIENTATED DEPUTY FACTORY MANAGERMINIMUM QUALIFICATIONS:Minimum Degree in either: (Mechanical/Electrical/Chemical/Metallurgy Engineering)EXPERIENCE:5+ Years (Must have a solid and traceable record at previous employers)GCC Factories advantageousPrevious Millwright or similar qualifications will be hugely advantageous.SALARY RANGE:Basic (R0.84 - R1m) based on experience)Profit Share 0.5% EBIT BU + 0.25% EBIT from 7 Factories (R0.0 - R 1.8m)Company vehicle of choice, fuel, insurance (R700k)50% Medical - DiscoveryPension/Providetnt/DisabilityCcompany Cell phone of choice fully paid. JOB BRIEF:A committed, active, and energetic individual with excellent maintenance skills. An analytical thinker with management experience is required. Will support the Senior Factory Manager in continuing the strong turnaround of this factory together with the operational management, and team development of the factory. This is a demanding position we are looking for the best of the best. KEY RESPONSIBILITIES:Support Senior Factory manager in operational management and team development of the factory.Excellent Maintenance skills required.Recruitment, training, and development of personnel.Asset preservation through the development, implementation, and management of effective systems.Develop and Implement best practices in all areas of the factory.Being a credible leader that develops and guides operational teams and individuals in achieving targets.Driving continuous improvements and waste elimination in order to reduce costs and improve quality.Product development to ensure sustained fashionable and value for money product ranges.Project management of capital projects.Development of new products and technology.Financial control of factory costs.Safety and risk management in terms of legislation.Sourcing of new local and international suppliers.Identification and development of future leaders in the business.Ensure the factory is focused on agreed key performance indicators. KEY STRENGTHS/ABILITIES:Able to work autonomously.Must be energetic, active, and a go-getter.Manage growth and change in a professional and entrepreneurial manner.Adaptive and creative to meet targets.Developing and leading teams and individuals toward common long-term objectives and short-term goals.Hands-on and results-driven.Focused on customer and business needs.Assiduity: Tenacious on goal delivery.High level of attention to detail.Analytical and detail-oriented problem solver. Ability to notice opportunities.Challenges established practices to test validity. Engineering and project management skills to drive and deliver continuous improvement. Strong work ethic.Strategic and big-picture thinker.Emotional Intelligence and Robustness, Diplomatic.An exceptional career opportunity for a goal-orienta
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE4MzAwN19fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1790634&xid=1108_183007
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Our Client a Global Tech firm is seeking a Senior Business Analyst to join their team in Sandton on a contract basis. They offer stability, growth, attractive rates and a great working environment.To apply a set of tasks and techniques used to work as a liaison amongst stakeholders to understand the problems; opportunities; needs; structure; policies and operations of the organisation on large; high risk and complex projects. To recommend solutions that enable the organization to achieve its goals. To elicit and analyse the actual needs of the stakeholders; facilitate communication between organisational units and play a central role in aligning the needs of business units with the capabilities delivered by information technology and may serve as a translator between these groups. The senior BA has years of deep practical experience in the role; with repeated practice performing business analysis in a variety of complex situations.Responsibilities Conduct iterative and adaptive planning and monitoring tasks to estimate, organize and coordinate the efforts on large/complex enterprise initiatives.Conduct elicitation and collaboration tasks to obtain information from stakeholders.Conduct requirements analysis and design definition to structure, organize, specify and model requirements and designs.Conduct Requirements Life Cycle Management tasks to manage and maintain requirements and design information from inception to retirement.Conduct strategy analysis to define the future and transition states needed to address the business need, the work required to define that need, and the solutions scope.Conduct Solution Evaluation to assess the performance of and value delivered by a solution and eliminate barriers/constraints that prevent the full realization of the value.Execute according to IIBA best practices, agile product delivery and lean principles based onOrganisations delivery approach as per the BA methods, frameworks, standards, tools, techniques, competencies, and practices.Analyse and document requirements based on changes to users, interfaces, processes, data flows, constraints, environments, and non-functional requirements.Understand the portfolios strategic themes, product roadmap, vision, KPIs and metrics, and align requirements accordingly.Understand all elements of the program and team backlog and align requirements accordingly.Explore and articulate the opportunity/problem to be solved and identify stakeholder wants and needs and participate in defining the proposed solution.Use visual diagrams and collaborative games to model scope, interfaces, story context, data flows, processes, retrospectives, and dependencies across projects. Decompose and document epics, features, themes, hypothesis statements, Pl objectives and user stories by identifying gaps, missing stories and acceptance criteria, scenario development and all requirement categories.Own decomposition of portfolio epics, features, elicitation, analysis, story writing and a
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE4Mjg5MF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1790631&xid=1108_182890
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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Nepali Speaking Customer Service Agent to join our WFO team based in Johannesburg.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Nepali and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the level of e...Job Reference #: 202644
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Are you a seasoned professional with a passion for asset management distribution? An esteemed financial services company is seeking a talented Manager to lead their dynamic team. The purpose of the role is to drive and implement the strategy to increase the companys market share, in the Institutional environment, whilst asserting leadership for the Institutional team. The focus is on growing Assets Under Management (AUM) for asset management capabilities and to increase gross and net margins for the business in a sustainable manner.Responsibilities and Duties:Partner with Head Distribution to develop a robust growth strategy and performance matrix for the Institutional distribution function in the company to address distribution across different segments in the market.Ensure the execution of the afore-mentioned strategy through effective leadership and management of the Institutional Distribution team.Assess the current client value proposition (CVP) and strategies relative to institutional clients needs, highlighting opportunities and potential for increasing market share per segment.Proactive review and assess the marketing-, distribution and sales strategies for each asset class to ensure continuous growth and increased brand awareness.Collaborate with internal distribution partners in the company to identify and grow additional sources of new business.Evaluate how to collaborate in certain circumstances and strategic opportunities across segments without impeding on the strategies for growth in the respective segments.Drive and ensure alignment in strategy and operations within the company by collaborating strongly across investment management professionals, product development and the institutional team.Identify prospective clients and new opportunities in the market for the company.Proactively manage stakeholder relations on behalf of the company with all key role players in the industryStrategically partner with internal stakeholders and Heads of functions to ensure Institutional clients are serviced through a focused client service proposition.Maintain engagements with key clients through regular reporting and servicing of existing clients, including report backs to asset consultants and Boards of trustees of pension funds.Responsible for driving and overseeing the tender process from start to end to ensure that all relevant tender documentation is in place and due diligence processes have been concluded.Provide authoritative expertise and advice to clients and stakeholders.Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.Create a positive work climate and culture to energize employees, give meaning to work, minimize work disruption, and maximize employee productivity.Demonstrate exemplary leadership behavior through personal involvement, commitment, and dedication in support of organizational beliefs and values.Effective ensure an efficient working
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE4MTI2MF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1787236&xid=1108_181260
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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced German Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both German and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on ...Job Reference #: 202426
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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Spanish (Hespanic) Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Spanish (Hespanic) and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• M...Job Reference #: 202431
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We are recruiting an Assistant
Store Controller in Rosslyn, Pretoria, where precision and organisation are
paramount. We're seeking a detail-oriented individual to ensure the seamless
management of spares and general items, maintaining precise records and
upholding safety standards. If you're passionate about meticulous stock
management and thrive in a fast-paced environment, we want to hear from you. To
apply, email your detailed CV with contactable numbers to siphiwe@sscinfo.co.za
Key Responsibilities
Verify stock balances regularly with the
accounting system.Safeguard all stocks and equipment, prioritising
security at all times.Collaborate with suppliers to establish lead
times and maintain optimal stock levels.Coordinate the importation of engineering
spares, ensuring timely delivery.Plan orders and deliveries to align with
production and maintenance needs.Foster strong relationships with suppliers,
ensuring adherence to order specifications.Provide leadership to our engineering store
teams on a rotational shift basis.Assume leadership responsibilities in the
absence of the Store Controller, overseeing all engineering store
operations.Deliver regular reports to senior
stakeholders, including the GM, Engineering Manager, and Finance Manager.Ensure compliance with health, safety, and
legal regulations, including explosive requirements.Identify and rectify unsafe acts and
conditions, maintaining adherence to stacking requirements and fire
regulations.
Requirements
Matric Certificate (paramount) and related
qualification as per the advertised postProficient in spoken and written EnglishComputer literate (compulsory)2 years minimum previous experience as an
Assistant Stock Controller
The ideal candidate would
reside in Rosslyn or nearby areas in Pretoria.
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Our client in the Liquor Industry is looking for an experienced National Sales Manager to join their Sales team. The successful incumbent will be reporting to the Head of Operations or his / her nominee. This role is about defining and executing the commercial strategy, fostering key retail relationships, and leading a dedicated team to new heights which leads to the growth of the business. Do you have strong communication and excellent negotiating skills? Duties and responsibilities (include but are not limited to):Develop and implement effective sales strategies.Operational excellence.Lead nationwide sales team members to achieve sales targets.Establish productive and professional relationships with key personnel in assigned customer accounts.Negotiate and close agreements with large customers.Monitor and analyze performance metrics and suggest improvements.Prepare monthly, quarterly, and annual sales forecasts.Perform research and identify new potential customers and new market opportunities.Provide timely and effective solutions aligned with clients needs.Liaise with Marketing and Product Development departments to ensure brand consistency.Stay up to date with new product launches and ensure sales team members are on board.Manage export Sales. Qualifications and ExperienceMatric or NQF EquivalentBCom Degree (Hons. Degree advantageous) or a relevant Post Graduate Qualification10+ years experience as a National sales manager in the Liquor Industry (NON-NEGOTIABLE)Solid working knowledge of sales, business development and strategy planningAn ability to understand and analyze sales performance metrics and conduct market analysis.Solid customer service experienceTeam management skillsAnalytical skills with a problem-solving attitudeAvailability to travel as needed.Strong business acumen and work ethic.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE4MjM4M19fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1789215&xid=1108_182383
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Duties & Responsibilities
Job Purpose
Support the Financial Reporting & Analysis Manager in all financial planning, analysis and reporting for the company group and subsidiaries, optimizing efficiency and profitability.
Reporting to:
Financial Reporting and Analysis Manager
Output:
1.Budget Management
Support and administrate the setting of quality budget and forecasts for sales and operational areas of the company goup and subsidiaries.Assist in weekly/monthly detailed analysis of company CAPEX/Overheads to review actual performance against set budgets/targets.Administrate control processes and procedures to ensure sales controllable costs are in line with budget.
2.Management Reporting
Assist in performing financial and non-financial management reporting on a daily, weekly, monthly, quarterly and yearly basis.Assist in administration of reporting tools/reports needed for financial reporting.Support the monitoring, reviewing, reporting and tracking of financial achievement against budget on a timely basis and report deviances for corrective action in order to fund operations and increase financial efficiency.Support the development, implementation and maintenance of reporting on customer and product profitability.
3.Financial Analysis
Assist in performing ad-hoc analysis e.g., Analyse sales, marketing and operational areas to support strategy development in these areas to improve efficiency and drive profitability.Assist in recognizing patterns, trends and opportunities in weekly GP’s.Assist in the administration of performing accurate product costing’s and analyse variances.Serve as Finance support to sales and marketing and operational areas.
Desired Experience & Qualification
Qualification details
BCom Financial Degree or CIMA qualified or part qualified
Experience
2 years relevant financial FMCG experience will be preferable
Package & Remuneration
Working hours
Monday to Friday from 07h00 – 16h00
Salary:
R 20,000 – R25,000 CTC per month, depending on experience (NO FEEDBACK WILL BE GIVEN ON CV’S IF THE CANDIDATE’S SALARY EXPECTATION AS WELL AS MOST RECENT PAYSLIP IS NOT INCLUDED)This is a TCTC package – no additional benefits
Interested?
Please forward your CV A...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNTE1MjA5NDg0P3NvdXJjZT1ndW10cmVl&jid=1423311&xid=3515209484
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Duties & Responsibilities
Manage and direct formal annual category, brand and product plans to achieve financial and growth and profitability/GPCreate, plan, manage and execute campaigns to achieve category and brand plansNew Product DevelopmentDrive the research and monitoring of market trends and competitor strategiesIdentify and introduce innovative ingredients, packaging, technologies, products, concepts and ideas that are commercially viableDirect and ensure efficient stock planning and stock movement in collaboration with Procurement and OperationsDepartment including:1. Manage and guide annual growth targets and forecasts by brand and SKU2. Ensure sufficient promotional activity and innovation to drive required stock turn3. Ensure stock is cleared prior to ageing / expiryManage product costing effectively within required purchasing and packaging parameters and partner and communicate/negotiate with manufacturers and suppliersManage supplier relationships with regards to Agreements, Processes and Business requirementsEnsure all products are legal, compliant and appropriate for Exports and CAMS, focusing on labels and ingredientsProject managementLead, manage and develop people within the DepartmentImprove and implement efficient systems and processes
Desired Experience & Qualification
Strategic approachCreative problem solvingA post Grade 12 (Degree or similar) qualification is a requisite and RPL will be taken into accountA proven track record of at least 5 years in a similar roleStrong negotiating, organisational and time management skillsAbility to communicate effectively verbally and in writingAble to coach, manage and grow people.Ability to deal with variety of people in a customer orientated, friendly mannerAbility to work independentlyStrong computer skills on office administrative packages (incl. Outlook, MS Word, Excel) and ERP systemAbility to agree and achieve deadlines and function in stressful environmentAbility to prioritise tasks and deadlinesFlexibility in respect of time and mobilityValid driver’s license
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMTIxMDE4NDk4P3NvdXJjZT1ndW10cmVl&jid=1187995&xid=1121018498
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EXPERIENCE/REQUIRNMENTS: Adequate knowledge of organizational effectiveness and operations management.Full understanding of ISO 90001, ISO 14731, ISO 3834-2.IT skills (databases, MS Office etc.)Ability to effectively communicate with all levels of the organization.Leadership and organizational skillsExcellent technical skillsGood numerical skills and an understanding of statisticsPlanning SkillsProblem solving skills.AssertivenessDUTIES AND RESPONSIBILITIES:Establishing, Implement, and maintaining the company QMS.Activities include the auditing of the systems & business processes.Manage Quality Engineering, Welding Engineering, Quality Control, Calibration and HT functions.Limit company risk by reviewing client specification at tender stage to ensure company can comply with client requirements.Take the lead role during RCA investigation.Root cause analysis and implementation of corrective action.Take ownership of the Technical Query and Concession processes.Take ownership of the NCR/CD processes.Take lead role in the development and improvement of quality control systems.Manage department activities in accordance with agreed budgets and time sales. Quality representative on projects.Responsible for compilation of Quality Plan Management.Ensure that all activities as defined by the QCP’s become part of production planning, monitored, and controlled.Implementation of customer specific requirements.Project Co-Ordination of all quality related activities.Manage mechanical testing requirements in line with acceptance requirements.Manage subcontracted NDT services.Data file/code Data Book management.Supplier / Sub-Contractor Management.Audit new supplier and qualification management.Review supporting documentation i.e., QCP’s, WPS, and Code data books.Monitor rejections against required standards and support procurement in taking remedial actions to deal with adverse variances.Compile monthly statistics on suppliers and engage and act promptly to resolve quality issues.Screening, Qualifying & Training of new current welders (WQR) in accordance with various codes as required.Generating & Maintaining Welders Qualifications in accordance with various codes.Track & Monitor weld repair rates.Record, Witness & generate PQR’s & WPS’s as required in accordance with various codes and client specifications.Generate heat treatment procedures and ensure compliance.Generate and implement Quality procedure relating to ISO 3834-2.Maintaining ISO 3834-2 Certification.All other duties and responsibilities as per ISO 14731 in accordance with ISO 3834-2.Oversee Quality ControlReview the RequirementsTechnical ReviewDevelop work instructions.Liaise with clients.Assist with CD and NCR system
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE4MjY1OV9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1789653&xid=1108_182659
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