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An information technology and business consulting company that provides highly specialised solutions to large and small enterprises in both the private and public sectors seeks a highly motivated and experienced AWS Data Engineer to join their Global Markets division. In this role, you will work closely with our traders, quantitative analysts, and data scientists to design, develop, and maintain data infrastructure and pipelines for our global markets business. The ideal candidate should have a strong background in C# or Python programming and building data pipelines on AWS, especially with AWS Glue Jobs using PySpark or AWS Glue Spark.Responsibilities: Creating data models that can be used to extract information from various sourcesLead the design, implementation, and successful delivery of large-scale, critical, ordifficult data solutions involving a significant amount of dataUtilise expertise in SQL and have a strong understanding of ETL and data modellingAbility to ingest data into AWS S3, perform ETL into RDS or RedshiftUse AWS Lambda (C# or Python) for event-driven data transformationsDesigning and implementing security measures to protect data from unauthorizedaccess or misuseMaintaining the integrity of data by designing backup and recovery proceduresWork on automating the migration process in AWS from development to productionExperience and Qualifications: Bachelors degree in Computer Science, Information Systems, or related field.AWS Certified Machine Learning Specialty CertificateMust have experience with AWS Glue Jobs using PySpark or AWS Glue Spark5 Years Python/C# Development3 Years AWS Data EngineeringStrong SQL and C# or Python programming knowledgeObjective oriented principles in C# or PythonAWS technical certifications (Developer Associate or Solutions Architect)services (S3, RDS, Aurora, DynamoDB, Lambda, SNS, SQS, Kinesis, IAM)Experience working with RDBMS databases, such as Postgres, SQL Server The Reference Number for this position is NG58761 which is a Permanent Hybrid position based in Johannesburg offering a cost to company salary negotiable from R500k to R650k Per Annum based experience and ability. Contact Nokuthula at
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE4MjIzMF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1789035&xid=1108_182230
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A cyber risk startup on a mission to make SaaS security compliance smart, effortless, and simple by creating an automated end-to-end solution for startups and tech enterprises that struggle with meeting security audit demands, seek a passionate and hands-on Data Engineer to contribute to the development of our revolutionary Compliance-as-a-Service platform, you will play a crucial role in building and enhancing our cloud-based platform, automating IT auditing for SaaS globally.Responsibilities:Manage ETL processes from internal and external sourcesContribute to early decision-making, architecture, design, and technological research.Implement integrations with third-party providersDesign and develop Scytales new cloud-based platform using cutting-edge technologies such as AWSCloud, Spark, Airflow, Snowflake containerised microservices, and moreCollaborate with multiple teams, customers, and stakeholders to establish a robust data pipelineServe as a cornerstone in the companys core development teamQualifications and Experience:Bachelors degree in computer science or a related field1+ years of hands-on experience in Python (recent)Experience with Spark and AirflowProficient in data pipelines, ETLs, data warehouses, etcWorking knowledge of relational and non-relational databasesFamiliarity with REST APIsExperience with the following technologies: Teradata, Power BI, MSSQL, Hive The Reference Number for this position is NG58802 which is a Permanent Hybrid position based in Johannesburg offering a cost to company negotiable from R450k up to R650k per annum negotiable on experience and ability. Contact Nokuthula at
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Responsible for the technical design, planning, implementation, and recovery procedures for mission critical enterprise systems. Serves as a technical expert in the area of system administration for complex operating systems.
Recommends the redesign and configuration of operating systems and infrastructure applications. Investigates and analyzes feasibility of system requirements and develops system specifications.
Identifies methods, solutions, and provides project leadership and management in order to provide a high level of service to the customers of the department. Performs full supervision of Operations staff. Provides resolutions to requests, incidents and problems.
The Senior Systems Administrator will be expected to:
Design, install and configure internal and customer infrastructure.Proactively manage and maintain server, network systems.Administer and support core Microsoft Server, Microsoft Hyper-V, VMware and Backup technologiesPerforms disaster recovery operations.Design and implement monitoring, configuration management and reporting functions that will make a hands-off environment.Define and document best practices and support procedures.Provide after-hours support for Infrastructure related emergencies as well occasional weekend maintenance.Maintain inventory and asset configuration documentation of infrastructure environment.Assist with hardware,firewall, telecom and software vendor evaluation, recommendation.Mentor / cross train team members on existing and new technologies.Carry out special tasks at Managements direction.Interact with customers and staff at the technical level, as required.Other duties as assigned.
Skills and experience required
The successful candidate will have:
B-Degree – B-Degree in Information Technology/Systems
Microsoft Certification (MCSE) or equivalent certification in relevant programs desired.Advanced knowledge of Windows Server (2012/1016/2019)/desktop Operating Systems (XP/7/10)Managing in excess of 100 Windows Server infrastructure.Managing deployments/rolloutsManaging large scale Citrix/2X/Terminal Server installations.Managing server virtualization technologies like VMWare Server/ESX or Microsoft HyperV/Virtual Server.Working with ManageEngineA good understanding of LAN/WAN networking.Group Policy design and configuration.Microsoft IIS administration and configuration.Migration Mircrosft environments from “N -1 or 2 to “N”.Active Directory/LDAP user and group administration.Office 365 and Azure experience.Ability to troubleshoot complex infrastructure issuesStrong communication and documentation skills....
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Tower Group has partnered with one of South Africas leading ICT distribution company. We are on the hunt for three experienced product managers to join their ever-expanding team.
Key responsibilities:
• Business Strategy Development and Execution
• Understand the development strategy for the vendor and implement in SBM sector
? Increase customer coverage/count for vendor and Pinnacle
? Increase vendor product coverage for vendor
? Increase geographic coverage for vendor
• Define and document a development plan with each partner and focus on the execution
• Review the plan every quarter
• Present status of the development plan back to vendor
• Training and up-skilling of partners and Pinnacle
• Development partner to grow sales and presales resources of partner
• Training on vendor sales tools
• Training on vendor processes and systems
• Managing minimum certification level of partners
• Involving partners in vendor training and events
• Ensure operational excellence of vendor within the partner
• Orders are placed on vendor timeously
• Quotes are fast and accurate
• Credits are passed by vendor and to reseller/partner
• ETA and delivery information
• Escalation of partner operational issues at
What you will need:
• Matric with mathematics is essential
• Sales and Marketing qualification and/or relevant diploma is preferred
• 2 to 3 years IT sales experience is essential, specifically on Enterprise solutions such as Servers, Storage, Cloud etc.
• Previous IT distribution experience will be an advantage
• Excellent knowledge of MS Office suite is essential
• Knowledge of CRM and ERP systems is preferred
• Knowledge of the process critical in sales e.g., RMA’s & deliveries
• Service quality orientated
• Ability to work under pressure
• Relevant technical knowledge and technology-driven
• Customer focused
• Excellent time management
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The Technical Consultant forms part of the Support team. The Support team ensures that software is effectively implemented, maintained and continues to provide up time within the customer. Customers are enterprise wide and across the African continent. The Technical Consultant’s primary focus is to ensure the Software Technology is always effectively functional as well as to deliver the objectives the customer originally and continuously require.
Customers are effectively supported through efficient SLA managementWe can meet the return on investment to the customerWe are recognized as the trusted advisor across our software solutions.
Primary Responsibilities for the Role
Delivers and executes quality Support to the customer as per the SLA/Contract
Troubleshoot AdaptIT EPM softwareTroubleshoot hardware faults linked to the softwareInstalls as per protocol AdaptIT hardware and softwareConducts root cause analysisConducts maintenance, commissioning and health checks on the systemEffective administration, reports and feedback of tickets assigned.Investigate and identify potential flaws with the in-house software and assist with rectifying any such potential flawsInvestigate and identify potential issues with buffer hardware, customer’s environment (LAN/WAN), customer’s serversConducts maintenance, commissioning, health checks as well as advising the customers on their solutionsEffective communication with customers and internal operations to ensure that the software is delivering on the solution offered.Raising any software bugs, feature enhancements and potential road map items to our inhouse Development Team.
Project implementation
Follows a detailed project plan and ensures delivery of own objectives within the project planAssists with management of multiple vendorsFollow project plans with implementation of hardware and/or provisioning of our software solutions on our hosted platforms or when required to deploy onsiteCommunicates actively, verbally and written regularly during project implementation.Takes responsibility of signoff of project assignments.
Consulting and customer engagement
Guides, trains and advises users of the system on achieving optimal usage of our EPM software solutions.Ensures effective communication and informs the team and customers.Able to extract, read and understand information provided by the system and can consult to users at customers on its impactAbility to do full root cause analysis as documented
Collaborating with Sales where appropriate to ensure that SLA is being met and actively engages when customers in pain are evidenthttps://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yMTA4NjI0NTE1P3NvdXJjZT1ndW10cmVl&jid=1297988&xid=2108624515
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The focus for this role will be Hybrid Cloud and Data Centre and SAP solutions.
A successful candidate will be expected to be a competent design authority on larger or more complex solutions, demonstrating an understanding of the customers’ business and commercial issues. They identify, design, and deliver larger or more complex architectures, strategies and specific solutions.
Responsible for the design and communication of high-level structures to enable and guide the design and development of integrated solutions that meet current and future business needs.
Minimum Requirements:
Bachelors’ Degree or equivalent through other qualifications / work experience.Successful track record in technical Pre-sales of Data Centre and Hybrid Cloud Solutions with a special focus on software Strong background and understanding of SAP HANA, Enterprise storage, Virtualization, Converged, Hyper Converged and Cloud infrastructures.5+ years’ experience in the design of Infrastructure Solutions.Demonstrable knowledge of the design considerations, technologies and tools enabling new generation Data Centre solutions.Appropriate accreditation / certification including one or more convergence technologyPrevious exposure and demonstrable understanding of Infrastructure Solutions for SAP environments.Previous exposure and demonstrable understanding of complex VMware environments (both converged and hyperconverged).Technology Evangelist with the ability to connect and work with C-Level stakeholdersTechnology Evangelist - Public Speaking at events
Key Accountabilities:
Owns and develop the Company Solution portfolio including alliance managementDevelop the VMware portfolio including alliance managementTake complete responsibility for technical input to qualification and business approval meetings, designing larger more complex solutionsShapes technical proposals to be commercially acceptable to the customer and may make solution/service trade-offsRepresents Company at customer forums, conferences, and professional bodies to build Company’s reputation in the marketplaceContributes to definition of customers’ overall IT architecture, designing new solutions of significant size and complexity, and can manage the work of specialists contributing to the design and implementationPartner enablement to drive the SAP portfolio value propositionAssisting sales team in articulating a clear win strategyParticipate in focused events creating brand and portfolio awareness for both the SAP and VMware portfoliosBe entrenched as a trusted advisorActively d...
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Role Purpose
Define the framework and operating principles for application solutions according to industry best practice, to manage the application architecture within the enterprise architecture of the business.
Responsibilities and work outputs
Internal Process
Define the required technology to support the businesss agreed IT Strategy, Philosophy and Enterprise Architecture.Lead system design activities and code development processes as a subject matter expert, to ensure applications solutions exhibit performance, security, scalability, maintainability, appropriate reusability and reliability upon deployment.Translate business requirements into documented application architecture requirements, for application.Proactively mentor peers regarding system knowledge and development technologies and processes, to ensure knowledge transfer and the maintenance of standards.Monitor system performance, relevance and usage and define and maintain key metrics to ensure quality and performance of systems and delivery.Work within the Enterprise Architecture to integrate and propose viable solutions to business.Perform code reviews to ensure compliance with coding standards and best practices.Accountable for technical design and detailed technical specifications, as well as unit testing and support documentation within the relevant business area.Work closely with project teams, vendors and third-party technical contacts regarding technical design, or resolving technical issues, to deliver on the Application Architecture.Accountable for composition of detailed technical specifications, unit testing, and support documentation.Accountable for application development technical processes, from design to application.Define, document and maintain Application Architecture standards within the relevant business area.Collaborate with functional and technical leads from various teams to ensure an integrated and aligned solution and technology approach.Provide process improvement recommendations to the software design/development team, to achieve best practices and high performance.Provide accurate estimates of required effort for design and development, to assist in capacity management.
Client
Provide authoritative, expertise and advice to clients and stakeholders.Build and maintain relationships with clients and internal and external stakeholders.Contribute to the process of negotiating objective and realistic service level agreements, monitor appropriateness and recommend adjustments.Define service practices which builds rewarding relationships, encourages innovation and allows others to provide exceptional client service.Deliver on ...
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The purpose of the role is to provide a high-quality EM Administrative support and service to business operations functions.The EM Administrator is required to maintain EM databases for MICROS clients to the satisfaction of clients, employees and Management.
Primary Responsibilities for the Role
Provide support to line managers in developing job profile for a new vacant positionManage administration of all client databases controlled by Micros SA using RES/Simphony product suite.Manage communications with client regarding EM database administration and maintain a reply within 4 hours of the original emails during office hours.Manage database change process in accordance with client SLA.Assist with new enterprise database creation and deployment.Travel to clients’ sites.Provide client training related to enterprise database control.To provide telephonic / remote / onsite support for all RES products.Clients on ‘Credit Hold’ are not to be supported without authorization by Management.To ensure accurate and timely updates of logged support issues on the in-house call logging system.To be aware of escalation procedures as communicated from time to time. Escalation procedures may vary for corporate accounts.Be responsible for interaction with customers via email, telephone, fax etc.Research and test problems to confirm, isolate and identify what caused the problem and solutions. When unable to resolve problems, escalate to the correct channels.Maintain all EM database related documentation required by MICROS-Fidelio.Assist with the occasional implementing, testing and writing of any documentation that may be required.Test and troubleshoot new versions prior to release.To employ sound decision making when dealing with customer support issues i.r.o. escalation (EAME, USA, and others); resolve customer issues in the most efficient manner, in the shortest possible time.To maintain effective communication with our customers at all times, through a planned program of scheduled telephonic conversations and meetings.Inform the relevant account managers of support / maintenance issues regarding their clients.To occasionally assist the sales department with any requests that may assist the sales department to close a sale. This includes technical information, software information and sales demonstrations.Maintain client files, filing of all installation and support documentation, including the internal support system.Maintain 97% SLA on EM casesTo present training courses as required.Perform all UAT testing prior to deployment.Ensure 100% successful/accurate deployment.Adhere to EM SLA standards and timelines.
Minimum Qualification and ...
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PURPOSE OF THE POSITION
The purpose of the role is to develop an effective ERP system that will help the organization in maintaining and processing employee payroll records accurately.
Primary Responsibilities for the Role
Technical Delivery
· Delivering HR process and deliverables in SAP HR Payroll Module
· Implementing, upgrading and extending existing SAP HR applications
· Configuring SAP payroll for different clients as per SLA guidelines
· Assisting clients in planning implementation, selection, testing and fit analysis for payroll processing
· Off-Cycle payroll, reversals and check replacements.
· Tax update Bulletins for tax and regulatory changes
· Personal structure, Enterprise structure, PA info types, PA integration issues
· Created Wage types in the WT catalogue for additional wage types and defined the wage type models.
· Setting up Weekly payrolls and Weekly shut down periods.
· Ability to facilitate workshops
· LSMW Bulk uploads
· Ability to configure payroll schemas
· Ability to apply SAP Notes
Technical Support
· Providing post-implementation support of large-scale SAP HR application solutions
· Improving operational metrics, performance measurement and business case development
· Providing functional knowledge as well as managing client relationships
· Assisting clients in implementing HR payroll systems
· Delivering innovative ERP software to leading public and commercial organizations in 14 industries worldwide
Minimum Qualification and Experience Requirements
· Bachelor’s degree (IT, Computer Science, or other relevant fields)
· Minimum five (7) years plus, experience in business and HR functional knowledge.
· SAP Certified preferred.
· K4/5 preferably.
· Knowledge of Rules and schemas
· Consulting is a must for the role
Desired Skills and Qualities
Personal Attributes and Qualities
· Good communication skills.
· Results orientated and enthusiastic.
· Technical writing
· Presentation skills
· Problem solving technique
· Team player
In accordance with Adapt IT’s Employment Equity plans and goals, preference will be given to suitable applicants from the designated groups as defined by the Employment Equity Act of 55 of 1998 and subsequent amendments thereto.
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PURPOSE OF THE POSITION
The purpose of the role is to develop an effective ERP system that will help the organization in maintaining and processing employee payroll records accurately.
Primary Responsibilities for the Role
Technical Delivery
· Delivering HR process and deliverables in SAP HR Payroll Module
· Implementing, upgrading and extending existing SAP HR applications
· Configuring SAP payroll for different clients as per SLA guidelines
· Assisting clients in planning implementation, selection, testing and fit analysis for payroll processing
· Off-Cycle payroll, reversals and check replacements.
· Tax update Bulletins for tax and regulatory changes
· Personal structure, Enterprise structure, PA info types, PA integration issues
· Created Wage types in the WT catalogue for additional wage types and defined the wage type models.
· Setting up Weekly payrolls and Weekly shut down periods.
· Ability to facilitate workshops
· LSMW Bulk uploads
· Ability to configure payroll schemas
· Ability to apply SAP Notes
Technical Support
· Providing post-implementation support of large-scale SAP HR application solutions
· Improving operational metrics, performance measurement and business case development
· Providing functional knowledge as well as managing client relationships
· Assisting clients in implementing HR payroll systems
· Delivering innovative ERP software to leading public and commercial organizations in 14 industries worldwide
Minimum Qualification and Experience Requirements
· Bachelor’s degree (IT, Computer Science, or other relevant fields)
· Minimum five (7) years plus, experience in business and HR functional knowledge.
· SAP Certified preferred.
· K4/5 preferably.
· Knowledge of Rules and schemas
· Consulting is a must for the role
Desired Skills and Qualities
Personal Attributes and Qualities
· Good communication skills.
· Results orientated and enthusiastic.
· Technical writing
· Presentation skills
· Problem solving technique
· Team player
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zNTE4ODQ2NzU5P3NvdXJjZT1ndW10cmVl&jid=1285517&xid=3518846759
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The Graduate Technical Consultant forms part of the Support team. The Support team ensures that software is effectively implemented, maintained and continues to provide up time within the customer. Customers are enterprise wide and across the African continent. The Technical Consultant’s primary focus is to ensure the Software Technology is always effectively functional as well as to deliver the objectives the customer originally and continuously require.
Customers are effectively supported through efficient SLA managementWe can meet the return on investment to the customerWe are recognized as the trusted advisor across our software solutions.
Primary Responsibilities for the Role
Delivers and executes quality Support to the customer as per the SLA/Contract
Troubleshoot AdaptIT EPM softwareTroubleshoot hardware faults linked to the softwareInstalls as per protocol AdaptIT hardware and softwareConducts root cause analysisConducts maintenance, commissioning and health checks on the systemEffective administration, reports and feedback of tickets assigned.Investigate and identify potential flaws with the in-house software and assist with rectifying any such potential flawsInvestigate and identify potential issues with buffer hardware, customer’s environment (LAN/WAN), customer’s serversConducts maintenance, commissioning, health checks as well as advising the customers on their solutionsEffective communication with customers and internal operations to ensure that the software is delivering on the solution offered.Raising any software bugs, feature enhancements and potential road map items to our inhouse Development Team.
Project implementation
Follows a detailed project plan and ensures delivery of own objectives within the project planAssists with management of multiple vendorsFollow project plans with implementation of hardware and/or provisioning of our software solutions on our hosted platforms or when required to deploy onsiteCommunicates actively, verbally and written regularly during project implementation.Takes responsibility of signoff of project assignments.
Consulting and customer engagement
Guides, trains and advises users of the system on achieving optimal usage of our EPM software solutions.Ensures effective communication and informs the team and customers.Able to extract, read and understand information provided by the system and can consult to users at customers on its impactAbility to do full root cause analysis as documented
Collaborating with Sales where appropriate to ensure that SLA is being met and actively engages when customers in pain are eviden...
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNzU2NTk1MDg0P3NvdXJjZT1ndW10cmVl&jid=1297989&xid=2756595084
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Our client a renowned, African Continent Banking institution is seeking to URGENTLY appoint a suitably qualified and experienced Strategic Partner Enterprise Agility Head to be based in their Northern Suburbs of Johannesburg Offices.MAIN PURPOSE FOR THE ROLE:To report directly into the as Strategic Partner to the CEO and EXCO members of a various Business Units (BUs).To define the Digital Business Unit Agility transformation strategy that will enable divers BUs to achieve their strategic goals and objectives.To enable a team of a specific BU of Agile Coaches to implement and continuously adapt the principles, methodology and tools of Digital Enterprise Agility in collaboration with the Heads of Business, IT and other support functions to achieve digital business unit agility.KEY COMPETENCY REQUIREMENTS:At minimum a bachelors degree: Information Technology is essential.KEY ROLES AND RESPONSIBILITIES:Define and implement Digital Agility transformation strategy for a Business Unit or Function to improve value delivery to customers & clients:As Strategic Partner to a Business Unit Exco, work with the Business and IT leadership plus all other support functions (e.g. Finance, Risk) to create a full value-chain enterprise transformation strategy towards Digital Business Unit Agility.Establish and implement short-, medium-, and long-term BU Digital Agility transformation goals.Coordinate internal resources (Agile Coaches and other experts) as well as relationships with external experts to deliver measurable business results.Create BU Agility roadmaps aligned to advancing the Groups digital transformation ambition and through a team of Agile Coaches drive implementation of those roadmaps.Increase collaboration, predictability, full value-chain transparency and promote a culture of experimentation and innovation in the Enterprise.As an agility steward with deep expertise, ensure that the Digital Enterprise Agility principles are applied and embedded across the enterprise.Coach the Exco members and senior leadership of the Business Unit or Function on the changes in thinking and being that the quest to Business Unit Agility will require of them.Formulate Digital Ways of working guidelines and policies and ensure application consistency across the BU.Lead the development of the BU Agility toolbox that will be accessible to all areas across the Group to support the Group wide Digital Agility enablement.Lead by example role modelling the principles, methods, and tools of Digital Agility to improve adoption across the Enterprise:Ensure that a BU Agility Community of Practice/Centre of Excellence is in place and works closely with the Digital Enterprise Agility Practice.As an individual with advanced mastery in aspects of Business Agility and one of the Groups leading experts, stay current on the Global developments in Digital Enterprise Agility and share it with the community.Model the principles underlying Digital Business Agility to EXCO members and everyone
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE4MTA4MV9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1786834&xid=1108_181081
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The Technical Consultant forms part of the Support team. The Support team ensures that software is effectively implemented, maintained and continues to provide up time within the customer. Customers are enterprise wide and across the African continent. The Technical Consultant’s primary focus is to ensure the Software Technology is always effectively functional as well as to deliver the objectives the customer originally and continuously require.
Primary Responsibilities for the Role
Delivers and executes quality Support to the customer as per the SLA/Contract
Troubleshoot AdaptIT EPM softwareTroubleshoot hardware faults linked to the softwareInstalls as per protocol AdaptIT hardware and softwareConducts root cause analysisConducts maintenance, commissioning and health checks on the systemEffective administration, reports and feedback of tickets assigned.Investigate and identify potential flaws with the in-house software and assist with rectifying any such potential flawsInvestigate and identify potential issues with buffer hardware, customer’s environment (LAN/WAN), customer’s serversConducts maintenance, commissioning, health checks as well as advising the customers on their solutionsEffective communication with customers and internal operations to ensure that the software is delivering on the solution offered.Raising any software bugs, feature enhancements and potential road map items to our inhouse Development Team.
Project implementation
Follows a detailed project plan and ensures delivery of own objectives within the project planAssists with management of multiple vendorsFollow project plans with implementation of hardware and/or provisioning of our software solutions on our hosted platforms or when required to deploy onsiteCommunicates actively, verbally and written regularly during project implementation.Takes responsibility of signoff of project assignments.
Consulting and customer engagement
Guides, trains and advises users of the system on achieving optimal usage of our EPM software solutions.Ensures effective communication and informs the team and customers.Able to extract, read and understand information provided by the system and can consult to users at customers on its impactAbility to do full root cause analysis as documented
Collaborating with Sales where appropriate to ensure that SLA is being met and actively engages when customers in pain are evidentCollaborating closely with Technology to ensure that trends with regards to existing or new products are constantly reviewed and monitored.Engaging in value adding communicati...
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Position Summary
A Customer Service Agent is employed to perform a defined range of skilled operations within the required language range, usually within a range of broader related activities involving known routines, methods and procedures. Some discretion and judgement is required in the selection of equipment, services or contingency measures and within known time constraints. Within this team, this role is predominantly taking inbound calls and/or inbound emails and solving simple customer queries or creating cases to be handed over to a Case Manager.
Duties and Responsibilities
Receive calls and answer customer email queries in fluent GermanUse common call centre telephone and computer technology.Enter and retrieve data.Work and build relationship in a team consisting of local and international staff members at different locationsManage their own work under guidance.Use multiple technologies such as telephony and internet services.Follow occupational health & safety policy and procedures.Communicate in a customer contact centre.Work in a customer contact centre environment.Respond to inbound customer contact.Conduct outbound customer contact.Use basic computer technology with at least intermediate skill level.Use an enterprise information system.Provide excellent quality customer service.Send and retrieve information over the internet using browsers and email.Manage work priorities and professional development.Manage workplace relationships in a contact centre.Use multiple information systems.Manage customer relationships.Assist in providing solutions to customers and staff.Open service requests that must be referred to the country Customer relations Centre (CRC) – ask all the relevant questions so that the CRC Case Manager can start working on the case without contacting the customer again.
Requirements
SA citizen, permanent residence or qualifying for a work permit (e.g., Spousal permit) for South Africa.Fluent (speak, write, and read) in both German & English.
Education and Experience
Completed Matric / Grade 12 or equivalent with a minimum of one-year customer service-related experienceCommunicates both verbally and in written correspond...
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The team is servicing UK-based clients enterprise translation technology space. You must have strong communication skills and the ability to work with a team of front and back-end engineers, lead by a Project Manager. This role offers excellent career growth opportunities as well as lucrative incentives and benefits.
The role is FULLY REMOTE.
Activities will include:
Working closely with your team to develop and deliver high-end solutions using Agile methodologies;Design and development of advanced software supporting the work of translators;Actively seek new methods to optimise system operation;Ensuring all code is readable, well documented and testable.
Requirements
2+ years commercial experience in Java programming using the Spring frameworkKnowledge of WebServices (SOAP and REST)Knowledge of SQL and issues related to relational databases (Hibernate, HQL)Familiarity with a version control system (Git)
The successful applicant may work with clients in the financial services industry and may be required to pass credit, criminal or other background checks. Applicants must be eligible to work in the Republic of South Africa.
Skills and Qualifications:
A minimum 3-year tertiary qualification from an accredited university, either in Commerce or Computer Sciences or Industrial Engineering;Strong understanding of systems design and implementation;Excellent technical skills;Excellent problem-solving abilities;Excellent communication skills.
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We are seeking a highly experienced Lead Automation Tester to join our team in Sandton, Johannesburg. This is a hybrid role, offering a mix of remote and onsite work. The successful candidate will take a leadership role in shaping the automation testing landscape, leveraging over 8 years of experience in Automation Testing to ensure the delivery of high-quality software. This role involves defining automation strategies, mentoring team members, and driving innovation in our testing processes.What you’ll do:Lead Quality Engineering in squads in accordance with the agreed Test Engineering and Quality practices.Ensure alignment across stakeholders to optimize the testing efficiencies across the Product delivery stack.Ensure team effectiveness and healthy team dynamics.Liaise with Stakeholders.Deliver automated testing solutions. Provide advice to clients on quality practices.Build and foster deep relationships with Peers, Subject Matter Experts, Developers, Product Owners, and other Stakeholders. Work closely with Quality Assurance Leads, Practise Leads, Developers, Architects, Product owners, and other Stakeholders to meet the expectations of clients.Participate in the overall PI planning and the squad deliverables including capacity estimation and interdependencies.Obtain and review relevant artifacts from stakeholders (eg: technical landscape, architecture design, technology roadmaps).Create the Test Strategy, approach, or plan and ensure alignment with the squad objectives.Contribute to the systematic breakdown of the business needs into manageable feature(s), stories, and epics that can be delivered.Ensure all committed user stories and acceptance criteria are tested for the specific release ensuring quality is not compromised.Participate in the backlog grooming and in the sprint planning.Participate in the daily stand-up where necessary, manage the issues raised by the Software Quality Test Engineers, and raise relevant associated risks.Perform pull requests and ensure all feature branches are committed to Master.Review that the test automation solution meets the architectural and development standards that are reusable and scalable.Challenging the business and technology solutions in alignment with the clients value proposition.Ensure integration into and continuous test automation execution on DevOps pipelines.Work with the Enterprise Quality Assurance Practise Lead on the metrics and reporting to communicate quality engineering practices.Ensure the defect management process is adhered to by the Software Quality Test Engineers.Ensure artifacts are easily obtainable by storing all relevant artifacts in the repositoryParticipate in the retrospective reviews and seek efficiencies which will ensure quicker delivery with high quality to our client(s).Encourage Peer reviews of the QA artifacts.Seek ongoing improvements in technical capabilities.Mentor the Engineers within the team to improve their technical capabilities.Provide input into t
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Recruiting for a Back-End Developer for a contract role based in Johannesburg.
Create efficient and logical solution designs for clients
Design and code superior technical solutionsEasily recognize system deficiencies and implement effective solutionsCreate and execute project work plans and revise as appropriate to meet changing needs and requirementsCommunicate and enforce coding standardsConsistently deliver high-quality services to clientsPossess significant knowledge of client server and internet systems architecturesUnderstand the benefits of the various design methodologies and object oriented environmentsProactively seek opportunities to serve in leadership roleChallenge others to develop as leaders while serving as a role modelManage the process of innovative changeConduct effective progress evaluations in a timely mannerSeek and participate in development opportunities above and beyond required trainingTrain other employees through both formal and informal training programsSuggest areas for improvement in internal processes along with possible solutions QualificationsOver 5 years of enterprise level experience in ITSolid troubleshooting skillsEnterprise experience in maintaining supporting MS SQL Serve
r · Solid skills in SQL (T-SQL / MS SQL Server)
Strong administration skills (OS: Windows Server, Web Hosting: IIS)Experience in bash scripting (PowerShell)Configuring builds and deployments on CI/CD tools (TeamCity/Jenkins)Willingness to solve DevOps/Support/Maintenance problemsVCS (Git)Familiarity with general monitoring principles and tools (Grafana, New Relic, Splunk, ELK stack)Agile MethodologyAtlassian Stack (Jira, Confluence, BitBucket, Service Desk)Containerization (Docker) plus orchestration (Kubernetes or OpenShift)Good written and spoken English Complementary skills:Experience in .NET/C#Experience in developing/supporting .NET Core and ASP.NET Core applicationsSOLID & OOP & Design Patterns (including DI, IoC, etc.)Linux administration skills · Message brokers and queues (Kafka or RabbitMQ)WCF and REST web servicesUnit and Integration TestingCloud experienceExperience in Finance domain
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Our client is recruiting for a Product Engineer in the Johannesburg area for a contract role.
Support high-performing, scalable, enterprise-grade application design & development in agile teams by producing, testing, documenting & reviewing source code.
Back-end developerWe are looking for a Java Developer with experience in building high-performing, scalable, enterprise-grade applications.You will be part of a passionate team of Software Engineers working with an exciting tech stack consisting of exclusively open source projects, including primarily Spring Boot, Spring Cloud and other Spring portfolio projects in cloud native Java architectures.
You should be comfortable authoring an supporting CI/CD pipelines in Jenkins or similar tools, ultimately deploying to a multi-site Kubernetes environment where you will be able to support and manage your applications all the way to production.
This also means you’ll be comfortable using and configuring modern observability techniques, including aggregated logging via an ELK stack, metrics via Prometheus/Grafana/Instana and tracing using Zipkin/Jaeger.If you enjoy a large degree of autonomy and are comfortable with the responsibility this demands, as well as owning the complete lifecycle of your tasks, come join our team and contribute to moving a bank to modern, cloud first architectures.
Software Engineer Requirements:• 5 years + experience• Excellent communication, analytical skills and decision-making ability in collaborative environments• Excellent understanding of java 8+• Solid understanding of Object Oriented Design and ability to properly apply general design patterns and paradigms• Experience with test-driven development and domain driven development• Experience with one or more of the following application frameworks: Spring• Solid understanding of messaging protocol like SOAP and REST• Experience with open-source relational database management system• Knowledge of server application containers: Tomcat, Jetty, JBoss• Good understanding frameworks and libraries like JavaScript, jQuery, TypeScript, HTML, CSS• Experience with CI / CD servers (preferably Jenkins) and Artifact Management (preferably Nexus), ability to create and maintain sophisticated CI / CD pipelines (preferably Jenkins)• Strong understanding of version control and related concepts and techniques, particularly Git• Experience with appropriate unit testing framework(s)• Excellent debugging and problem-solving skills.• Comfortable with stubbing tools like wiremock and/or hoverfly• Experience with scripting languages like Bash and/or Python• Familiar with OAuth and SAML, preferably with an understanding of AD / LDAP / Kerberos as well• Familiar with Docker & RancherDuties and Responsibilities:• You will be working with a team of very technically...
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ROLE PURPOSE
Define the framework and operating principles for application solutions according to industry best practice, to manage the application architecture within the enterprise architecture of the business.
RESPONSIBILITIES & WORK OUTPUTS
Internal processes
Define the required technology to support the businesss agreed IT Strategy, Philosophy and Enterprise ArchitectureLead system design activities and code development processes as a subject matter expert, to ensure applications solutions exhibit performance, security, scalability, maintainability, appropriate reusability and reliability upon deploymentTranslate business requirements into documented application architecture requirements, for applicationProactively mentor peers regarding system knowledge and development technologies and processes, to ensure knowledge transfer and the maintenance of standardsMonitor system performance, relevance and usage and define and maintain key metrics to ensure quality and performance of systems and deliveryWork within the Enterprise Architecture to integrate and propose viable solutions to businessPerform code reviews to ensure compliance with coding standards and best practicesAccountable for technical design and detailed technical specifications, as well as unit testing and support documentation within the relevant business areaWork closely with project teams, vendors, and third-party technical contacts regarding technical design, or resolving technical issues, to deliver on the Application ArchitectureAccountable for composition of detailed technical specifications, unit testing, and support documentationAccountable for application development technical processes, from design to applicationDefine, document, and maintain Application Architecture standards within the relevant business areaCollaborate with functional and technical leads from various teams to ensure an integrated and aligned solution and technology approachProvide process improvement recommendations to the software design/development team, to achieve best practices and high performanceProvide accurate estimates of required effort for design and development, to assist in capacity managementAccountable for appropriate cloud enablement and migrationIdentify and investigate appropriate SaaS, IaaS and PaaS applicable to the line of business systems
Client Services
Provide authoritative, expertise and advice to clients and stakeholdersBuild and maintain relationships with clients and internal and external stakeholdersContribute to the process of negotiating objective and realistic service level agreements, monitor appropriatene...
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Fulfillment OfficerIntroduction:An innovative medical software company situated in Pretoria East is seeking to employ an organised and precise Fulfilment Officer with a minimum of two years of experience to join their dynamic team.
Job Purpose:The purpose of this role is to coordinate and facilitate all order fulfillment and escalation activities for the B2C department of the company for the fulfillment of product orders in the USA and other regions.
REQUIREMENTS
Minimum education (essential):MatricDiploma in Supply Chain and Logistics
Minimum education (desirable):Bachelor’s degree in Business Management, Supply Chain Management, Logistics, or similar.
Minimum applicable experience (years):2 years
Required nature of experience:
AdministrationCase loggingFulfillment coordinationEscalation coordinationRetail or FMCG
Skills and Knowledge (essential):
ExcelCustomer supportStrong communication skillsStrong time management and prioritization skillsAn appreciation for query resolution and a sense of urgency for escalation turnaround timesStrong mathematics skills and attention to detail requiredAn excellent understanding of fulfillment processes and systemsCRM Software (Customer Relationship Management)Inventory Management and Fulfillment Software
Skills and Knowledge (beneficial):
WMS (Warehouse Management System Software)ERP (Enterprise Resource Planning Software)Working knowledge of US carrier services and related platforms
Other:
Ad hoc availability after hoursWorking hours: 15:00-00:00 five days a week.
COMPETENCIES
Essential Competencies:
Examining InformationEstablishing RapportConvincing PeopleShowing ComposureMeeting TimescalesChecking ThingsManaging TasksTaking Action
Important Competencies:
Documenting FactsInterpreting DataDeveloping ExpertiseAdopting Practical ApproachesProviding InsightsArticulating InformationMaking DecisionsThinking PositivelyEmbracing ChangeInviting FeedbackFollowing ProceduresProducing Output
KEY PERFORMANCE AREAS, WEIGHTS & OBJECTIVES
Stock Management 10%Assist in conducting stock takes (where applicable) and ensure stock levels ar...
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