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Head of Regulatory Affairs (POS24078)R 1,8mill per annumBased in MidrandBEE Candidates only to applyJob Purpose:The Head of Regulatory Affairs holds ultimate responsibility for the RX DIVISIONS regulatory activities and oversees the development and delivery of a fully integrated regulatory strategy for the business.Requirements Qualifications:To ensure legal compliance with the relevant Health Regulatory Authorities (Country Specific where applicable), Medicines and Related Substances Control Act 101 of 1965, as amended and South African Pharmacy Act (Act 53 of 1974), and other relevant regulationsQualifications: B. Pharm Degree Registration with South African Pharmacy Council.A minimum of 8 years pharmaceutical regulatory experience is an absolute prerequisite.Minimum of 5 years in people or team management is required.This role requires a high degree of networking & collaboration both within and outside the organization.Demonstrated experience across the product development, commercialization and dossier maintenance lifecycle Key Job OutputsDrives the regulatory process to ensure timely filing of new products and variations in accordance with business and compliance objectives.Adopts a risk-based assessment for all regulatory submissions and anticipates potential issues for risk mitigation strategies to be in place.Anticipates future regulatory changes and impacts on business success.Communicates to ensure an excellent understanding of Regulatory AffairsPays strict attention to details and accurately monitors and measures progress towards objectives and provides feedback on results whilst maintaining sense of urgency.Strives to maintain a high level of quality. Ensures superior execution by combining the best practices of regulatory.Represent RA at operational meetings such as Technical Transfer, QA, Operations, Launch, Artwork/ Packaging, Stability and Research & Development, where proactive input can then enhance operation efficiency.To give information and input to Responsible Pharmacist in order to facilitate appropriate decision making in order to ensure that all SAHPRA requirements are timeously met.Manage the regulatory and compliance aspects of any project launched into operations including acquisitions and mergers, as well as technical transfer projects.Maintain current knowledge of relevant Acts, Regulations and Guidelines pertaining to the pharmaceutical industry.Internal Training, Development and Mentorship to the Rx RA ManagersEstablish and maintain effective relationships with Regulatory Authorities, internal and external stakeholders.Formulate or implement regulatory affairs systems, policies and procedures to ensure that regulatory compliance is maintained or enhanced.Manage activities such as internal audits or regulatory agency inspections.Manages a team in the Relicare India TeamTo collaborate and support the Group Regulatory Affairs function in achieving the company regulatory strategic objectives and goals.Closing Date: 30
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE4MDc0MF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1786380&xid=1108_180740
20min
1
The role of a Strategic Partnerships Manager to drive key collaborations for Development Finance Institution (DFI). Responsibilities include identifying opportunities, engaging stakeholders, evaluating business cases, and managing MoUs. Part of the role is monitoring progress, implementing development plans, and leading a dynamic team.Required is a Degree in Finance, Accounting, Insurance, or equivalent with 7 years experience in New Business Development, Strategic Partnerships, and Stakeholder Management. Exposure to banking/insurance is advantageous.Ready to make a lasting impact? Apply now and be part of shaping the future of South African agriculture!
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE4MDY0N19fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1786373&xid=1108_180647
31min
1
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A company that specializes in ICT/Project Management talent placements and contracting has an exciting opportunity for a results driven Recruitment Consultant in Gauteng or Western Cape  To support Account Manager in respect of all recruitment activities, resourcing administration and generate a continuous supply of on-boarded skilled candidates for placement consideration.Bachelor’s degree in Commerce, Information Technology or related discipline.A minimum of 3 - 5 years relevant experienceProven ability to deliver on set targetsPRIMARY RESPONSIBILITIESObtain recruitment briefingsDevelop a good understanding of client companies, their industry, what they do, their work culture and environmentProbe and enquire to ensure optimal matching of candidates to client requirements and cultureSearch, source and network for potential candidates to grow the candidate database and meet specific client requirementsAttract, screen, assess, qualify, present and refer suitable candidates to Account Managers and new/existing clientsMatch candidates to job requisitions and present candidates to Account ManagersAdvertise client requirements on career portalsConduct interviews for potential candidates in line with client requirementsMake candidates available to the recruitment team for consideration for all open requirements in the businessMeet or exceed agreed Weekly, Monthly and Quarterly Business TargetsMaintain job requisitions workflow status and posting on internal ATSManage the candidate databaseMaintain a high level of database integrity through thorough recording of recruitment activities, candidate and client informationCOMPETENCIESInterview skillsUnderstand Trends And Developments Within Labour Market, ResourcingBusiness Systems KnowledgeFinancial AcumenNumerical Reasoning AbilityPresentation SkillsInitiating ActionResearch
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE4MDM0NF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1783936&xid=1108_180344
1h
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Portuguese Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Portuguese and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, b...Job Reference #: 202429
10h
1
We are seeking an experienced and visionary Senior Solutions Architect with a focus on Networking and Security Infrastructure to join our dynamic team. The successful candidate will lead the design and implementation of innovative solutions that meet the complex networking and security needs of our clients.What you’ll do: Infrastructure Network and Firewall Design: Develop comprehensive infrastructure architecture solutions that meet business and technical requirements, considering scalability, performance, security, and cost-effectiveness.Technical Leadership: Provide technical leadership and guidance to cross-functional teams, including infrastructure engineers, network specialists, and system administrators.Solution Development: Collaborate with stakeholders to create detailed infrastructure solution proposals, including architecture diagrams, technical specifications, and cost estimates.Customer Engagement: Engage with organizations to both determine the business requirements and professionally present the solution to organizational management.Vendor Management: Evaluate and select third-party vendors and technologies to integrate into the infrastructure solution stack, ensuring compatibility and cost-efficiency.Security and Compliance: Ensure that infrastructure solutions comply with industry standards, security best practices, and regulatory requirements. Implement security measures to protect data and systems.Documentation: Maintain comprehensive documentation of infrastructure designs, configurations, and procedures.Technology Evaluation: Stay updated with emerging technologies and industry trends, assessing their potential to enhance the organizations infrastructure.Collaboration: Collaborate with other architects (e.g., application architects, security architects) to ensure end-to-end alignment of technology solutions.Your Expertise:Proven experience as an Infrastructure Solution Architect or a similar role in designing and implementing complex network and firewall infrastructure solutions.Strong knowledge of firewall and network platform solutions.Expertise in network and firewall design.Excellent problem-solving skills and the ability to think strategically.Strong communication and presentation skills to convey technical concepts to non-technical stakeholders.Relevant industry certifications (HPE Aruba, H3C, Cisco, Juniper, etc.) are a plus.Additional Requirements:Ability to work independently and as part of a team.Strong project management skills.Willingness to stay up to date with industry advancements and technologies.Adherence to company policies and standards.Flexibility to adapt to changing business needs and priorities.Qualifications Required:Relevant industry certifications (HPE Aruba, H3C, Cisco, Juniper, etc.) are a plus.Other information applicable to the opportunity:Location: South AfricaWork Environment: HybridTravel: Office-based meetings and customer engagements.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE4Mjg2Nl9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1790679&xid=1108_182866
7h
1
Operations Manager (Specialized Debt Collections)Market-Related Salary Johannesburg Excellent career opportunity with a fast-paced Credit Solutions Group for an Operations Manager (Specialized Debt Collections) based in Johannesburg. Reporting to the National Operational Executive, you will be responsible for co-developing strategy, building capacity, and effectively implementing the agreed business strategies for multiple teams, motivating and developing the teams, and taking responsibility for maximising productivity and net recoveries. You will also be responsible for the team’s operational and financial success with the management team.Key Performance AreasManage, expand, and develop multiple team managers and senior specialist consultants. Meet or exceed Internal Collections Key Performance Indicators through effective management of People, Processes, and Technology within the operating budget.Execute and take ownership of collections strategies and book management.Daily analysis, identification, and execution of relevant campaigns to maximise collections as needed.Design and execute operational tactics.Ensure that resources are adequately trained, developed, and supported.Active management of team managers to ensure consistence agent performance management compliance.Deploy continuous process improvement to enhance the efficiency and effectiveness of existing resources.Ensure the Collections Call Centre is delivering according to operational plans and goals, within the operating budget.Ensure Call Centre productivity is optimized through hands-on management of the team and introduction of best practices.Administrative processes are implemented to enable the smooth running of the department.Strategic and best practice thought leadership within the Call Centre to enhance operational competencies.Compile and produce relevant reporting and analysis to maximize results.Ensure staff are led and managed optimally and Performance Management is applied consistently.Qualifications and Experience2-3 years management experience in collections management or management in the financial services sector.5-7 years’ experience in the collections industry.Fundamental understanding of legal ownership structuresAdvanced knowledge in debtor research and profilingA good understanding of the legal collections process.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE4Mjk2MF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1790641&xid=1108_182960
7h
1
We are seeking an experienced and highly skilled Microsoft Dynamics CRM Functional Consultant to join our dynamic team. The ideal candidate will be responsible for analyzing business requirements, designing and implementing solutions using Microsoft Dynamics CRM, and providing ongoing support to clients. The role requires a deep understanding of CRM processes, excellent communication skills, and the ability to collaborate effectively with both technical and non-technical stakeholders.What you’ll do:Requirement Analysis:Collaborate with clients to understand their business processes and requirements.Conduct detailed analysis of business needs and translate them into functional specifications.Solution Design:Design and configure Microsoft Dynamics CRM to meet client-specific needs.Develop and implement custom workflows, entities, and fields to optimize CRM functionality.Provide expertise on best practices for CRM customization and configuration.Implementation and Integration:Lead the implementation of Microsoft Dynamics CRM solutions.Integrate CRM with other business systems and applications as needed.Conduct data migration and ensure data integrity during the implementation process.User Training and Support:Provide training to end-users on the effective use of Microsoft Dynamics CRM.Offer ongoing support and troubleshooting to address user issues and enhance user adoption.Documentation:Document configuration, customization, and integration activities for future reference.Maintain up-to-date documentation of client-specific configurations.Quality Assurance:Perform thorough testing of CRM solutions to ensure they meet quality standards.Conduct regular system audits to identify and resolve any issues or discrepancies.Collaboration:Work closely with developers, project managers, and other team members to deliver successful CRM projects.Collaborate with clients to gather feedback and make continuous improvements to CRM implementations.Your Expertise:Experience with the latest versions of Microsoft Dynamics 365.Knowledge of CRM SDK and Web Services.Familiarity with Microsoft Power Platform (Power BI, Power Automate).Previous experience in CRM data migration and integration projects.Project management skills are a plus.Qualifications Required:Bachelors degree in a relevant field (Business, Computer Science, etc.).Proven experience as a Microsoft Dynamics CRM Functional Consultant.In-depth knowledge of CRM processes and best practices.Certification in Microsoft Dynamics CRM is a plus.Personal attributes/ soft skills required: Strong analytical and problem-solving skills.Excellent communication and interpersonal skills.Ability to work independently and collaboratively in a team environment.Other information applicable to the opportunity:Permanent positionLocation: Johannesburg
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE4Mjg2NF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1790640&xid=1108_182864
7h
1
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MY CLIENT, A LARGE MANUFACTURING CONCERN, AND PART OF A LISTED GROUP, IS A LEADER IN THE MANUFACTURING INDUSTRY AND HAS AN EXCELLENT POSITION AVAILABLE FOR AN EXPERIENCE, DYNAMIC, AND CAREER-ORIENTATED DEPUTY FACTORY MANAGERMINIMUM QUALIFICATIONS:Minimum Degree in either: (Mechanical/Electrical/Chemical/Metallurgy Engineering)EXPERIENCE:5+ Years (Must have a solid and traceable record at previous employers)GCC Factories advantageousPrevious Millwright or similar qualifications will be hugely advantageous.SALARY RANGE:Basic (R0.84 - R1m) based on experience)Profit Share 0.5% EBIT BU + 0.25% EBIT from 7 Factories (R0.0 - R 1.8m)Company vehicle of choice, fuel, insurance (R700k)50% Medical - DiscoveryPension/Providetnt/DisabilityCcompany Cell phone of choice fully paid. JOB BRIEF:A committed, active, and energetic individual with excellent maintenance skills. An analytical thinker with management experience is required. Will support the Senior Factory Manager in continuing the strong turnaround of this factory together with the operational management, and team development of the factory. This is a demanding position we are looking for the best of the best. KEY RESPONSIBILITIES:Support Senior Factory manager in operational management and team development of the factory.Excellent Maintenance skills required.Recruitment, training, and development of personnel.Asset preservation through the development, implementation, and management of effective systems.Develop and Implement best practices in all areas of the factory.Being a credible leader that develops and guides operational teams and individuals in achieving targets.Driving continuous improvements and waste elimination in order to reduce costs and improve quality.Product development to ensure sustained fashionable and value for money product ranges.Project management of capital projects.Development of new products and technology.Financial control of factory costs.Safety and risk management in terms of legislation.Sourcing of new local and international suppliers.Identification and development of future leaders in the business.Ensure the factory is focused on agreed key performance indicators. KEY STRENGTHS/ABILITIES:Able to work autonomously.Must be energetic, active, and a go-getter.Manage growth and change in a professional and entrepreneurial manner.Adaptive and creative to meet targets.Developing and leading teams and individuals toward common long-term objectives and short-term goals.Hands-on and results-driven.Focused on customer and business needs.Assiduity: Tenacious on goal delivery.High level of attention to detail.Analytical and detail-oriented problem solver. Ability to notice opportunities.Challenges established practices to test validity. Engineering and project management skills to drive and deliver continuous improvement. Strong work ethic.Strategic and big-picture thinker.Emotional Intelligence and Robustness, Diplomatic.An exceptional career opportunity for a goal-orienta
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE4MzAwN19fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1790634&xid=1108_183007
7h
1
Our Client a Global Tech firm is seeking a Senior Business Analyst to join their team in Sandton on a contract basis. They offer stability, growth, attractive rates and a great working environment.To apply a set of tasks and techniques used to work as a liaison amongst stakeholders to understand the problems; opportunities; needs; structure; policies and operations of the organisation on large; high risk and complex projects. To recommend solutions that enable the organization to achieve its goals. To elicit and analyse the actual needs of the stakeholders; facilitate communication between organisational units and play a central role in aligning the needs of business units with the capabilities delivered by information technology and may serve as a translator between these groups. The senior BA has years of deep practical experience in the role; with repeated practice performing business analysis in a variety of complex situations.Responsibilities Conduct iterative and adaptive planning and monitoring tasks to estimate, organize and coordinate the efforts on large/complex enterprise initiatives.Conduct elicitation and collaboration tasks to obtain information from stakeholders.Conduct requirements analysis and design definition to structure, organize, specify and model requirements and designs.Conduct Requirements Life Cycle Management tasks to manage and maintain requirements and design information from inception to retirement.Conduct strategy analysis to define the future and transition states needed to address the business need, the work required to define that need, and the solutions scope.Conduct Solution Evaluation to assess the performance of and value delivered by a solution and eliminate barriers/constraints that prevent the full realization of the value.Execute according to IIBA best practices, agile product delivery and lean principles based onOrganisations delivery approach as per the BA methods, frameworks, standards, tools, techniques, competencies, and practices.Analyse and document requirements based on changes to users, interfaces, processes, data flows, constraints, environments, and non-functional requirements.Understand the portfolios strategic themes, product roadmap, vision, KPIs and metrics, and align requirements accordingly.Understand all elements of the program and team backlog and align requirements accordingly.Explore and articulate the opportunity/problem to be solved and identify stakeholder wants and needs and participate in defining the proposed solution.Use visual diagrams and collaborative games to model scope, interfaces, story context, data flows, processes, retrospectives, and dependencies across projects. Decompose and document epics, features, themes, hypothesis statements, Pl objectives and user stories by identifying gaps, missing stories and acceptance criteria, scenario development and all requirement categories.Own decomposition of portfolio epics, features, elicitation, analysis, story writing and a
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE4Mjg5MF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1790631&xid=1108_182890
7h
1
SavedSave
CHIEF FINANCIAL OFFICER CA(SA) Market Related Salary JHB Perm Start asap Open to all. Our well-established client in the Hospitality sector is looking for a CFO who will be responsible for all aspects of finance within the Group, managing and guiding the financial team including internal audit both at Head Office and at all the various businesses under management. You will work with the various divisions within the Group and assist in developing and implementing strategies that will ensure that the Groups objectives are met. Key Areas of ResponsibilitySupervision of the entire accounting and administration process for the various business units in accordance with Group accounting policies and procedures.Financial reporting pack reviews for various business units.Monthly group reporting and statistical submissions.Annual operational meeting calendars.Attend business operational meetings.Maintain and control group reporting standards.Compliance with all company and departmental policies, procedures and compliance with relevant regulations and legislation.Review where necessary the business units contracts and agreements.Supervision of the internal auditor.Management of the Group Insurance Portfolio renewal including liaising with the insurance brokers.Management of the Group budgetary process and review of budgets.Responsibility for Homeowner Association, Sectional Title Body Corporate, and Share Block levy budgets.Financial policies and procedures.A member of the IT Steering Committee.Supervision and finalization of financial year ends and audited financial statements.Liaison and management of the external auditors in compliance with the companys requirements.Cashflow management of various business units.Liaison with external service providers.Assistance in the preparation of company tax computations and other tax management.Provide accounting, processing, and resource to various business units.Working closely with head office and unit-based staff members.Deal with ad hoc requests as and when required.Feasibilities and financial modelling.Attendance at Board meetings.Company Secretarial including review of meeting minutes.Observant and proactiveImplementer - enjoys being close to the action.FlexibleDependable and compliantGoal driven.Self-confidentEffective communication and people skillsEthical and team workerAttention to detail.StructuredPersonal Attributes Qualifications & RequirementsMinimum of ten (10) years previous experience in a similar position or as group financial controller/ Group accountant in the hospitality industry.An accounting/financial qualification together with completed Articles with an auditing company will be advantageous.Proven business and commercial acumen with above average financial management ability.Good computer literacy skillsAdvanced analytical skills and attention to detail.Excellent communication abilities and people skills.Leadership and people development skillsAble to work independently, under pressure,
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE4Mjg1MV9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1790221&xid=1108_182851
7h
1
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Job Description:Absa is seeking a skilled Salesforce Business Analyst to join our team and take ownership of an in-process Business Requirements Document (BRD) related to our CRM system. The successful candidate will be responsible for completing the BRD and managing requirements going forward, ensuring alignment with business objectives and Salesforce best practices. This role offers an exciting opportunity to contribute to the enhancement of our sales processes and customer relationship management capabilities.Key Responsibilities:Lead the completion of an in-process Business Requirements Document (BRD) related to Salesforce CRM.Collaborate with stakeholders to gather and analyze business requirements, ensuring clarity, accuracy, and alignment with organizational goals.Translate business requirements into functional specifications and user stories, leveraging your knowledge of Salesforce capabilities.Work closely with developers and other team members to ensure that technical solutions meet business needs and adhere to Salesforce best practices.Manage ongoing requirements gathering and refinement processes, proactively identifying opportunities for improvement and optimization.Provide guidance and support to end users, ensuring effective utilization of Salesforce features and functionality.Contribute to the development and implementation of training materials and documentation to support user adoption and knowledge transfer.Requirements:Bachelors degree in Business Administration, Computer Science, or a related field.Proven experience as a Business Analyst, preferably with a focus on Salesforce CRM.Strong understanding of sales processes and CRM concepts, including leads and campaigns.Proficiency in Salesforce configuration and customization, including the ability to create custom objects, fields, workflows, and reports.Excellent analytical and problem-solving skills, with the ability to translate complex business requirements into clear, actionable solutions.Strong communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels of the organization.Detail-oriented with a focus on quality and accuracy in all aspects of work.Salesforce certifications (e.g., Salesforce Certified Administrator, Salesforce Certified Business Analyst) are a plus.Additional Skills (Preferred):Experience with agile methodologies and tools (e.g., Jira, Agile Scrum).Knowledge of data management best practices and data migration strategies.Experience with Salesforce Lightning and related technologies.Familiarity with Salesforce integration tools and techniques.If you possess the required skills and experience and are passionate about leveraging Salesforce to drive business success, we invite you to apply for this exciting opportunity as a Salesforce Business Analyst at Absa. Join us in shaping the future of our CRM capabilities and delivering exceptional value to our customers. Please note that by submitting your person
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE4MjY3OF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1789598&xid=1108_182678
7h
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Nepali Speaking Customer Service Agent to join our WFO team based in Johannesburg.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Nepali and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the level of e...Job Reference #: 202644
10h
1
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We are seeking a skilled and detail-oriented Test Analyst to join our team. As a Test Analyst, you willbe responsible for analyzing software requirements, designing test cases, and executing tests toensure the quality and reliability of our software applications. As a Test Analyst, you will play a criticalrole in the software development process by conducting thorough testing and analysis of softwareapplications. You will collaborate closely with the development team, business analysts, and otherstakeholders to understand software requirements and ensure the delivered solutions meet thedesired quality standards. Your expertise in testing methodologies, test planning, and defectmanagement will contribute to the overall success of our software projects.Responsibilities and Duties• Collaborate with cross-functional teams to understand software requirements, user stories,and acceptance criteria.• Develop and maintain test plans, test scenarios, and test cases based on softwarerequirements and design documents.• Execute test cases and conduct various types of testing, such as functional testing, regressiontesting, system integration testing, and user acceptance testing.• Identify, record, and track software defects using defect tracking tools, such as Jira or Bugzilla,and work closely with the development team to ensure timely resolution.• Perform root cause analysis of defects, provide detailed defect reports, and suggest correctiveactions.• Participate in test estimation, test strategy development, and test planning activities.• Contribute to the identification and implementation of test automation opportunities toimprove the efficiency and effectiveness of testing efforts.• Collaborate with business analysts and stakeholders to clarify requirements and ensurecomprehensive test coverage.• Work closely with the development team to ensure that software defects are properlyaddressed and resolved.• Provide timely and accurate status updates on testing progress and escalate any potentialrisks or issues to project stakeholders.• Stay updated with industry best practices, emerging technologies, and advancements intesting methodologies.Desired Experience & Qualification• Bachelors degree in Computer Science, Information Technology, or a related field (preferred).• Proven experience as a Test Analyst or Software QA Engineer with a focus on software testing in theTelecommunications /Banking sector is highly desirable.• ISTQB certification (Foundation Level or higher) is required.• Solid understanding of software testing concepts, methodologies, and best practices.• Proficiency in creating and executing test plans, test scenarios, and test cases.• Experience with various testing techniques, such as functional testing, regression testing, systemintegration testing, and user acceptance testing.• Familiarity with defect tracking tools, such as Jira, Bugzilla, or HP ALM.• Strong analytical and problem-solving skills with keen attention to detail.• Excellent commu
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzE4NjU0Ml9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1789445&xid=1109_186542
7h
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Business Development Manager – R35k (Neg) This well known logistics company is a family business based on the East Rand.Currently seeking a Business Development manager someone who can hit the floor and run with it.The ideal candidate will have.- strong experience in new business development in Logistics and warehousing.- It would be a bonus if you know the Apparel and shoe industry.- Stable track record in logistics or warehousing.- Proven sales recordThis well-established company is seeking a strong individual with strong morals.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE4MjE4M19fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1789002&xid=1108_182183
7h
1
Are you a seasoned professional with a passion for asset management distribution? An esteemed financial services company is seeking a talented Manager to lead their dynamic team. The purpose of the role is to drive and implement the strategy to increase the companys market share, in the Institutional environment, whilst asserting leadership for the Institutional team. The focus is on growing Assets Under Management (AUM) for asset management capabilities and to increase gross and net margins for the business in a sustainable manner.Responsibilities and Duties:Partner with Head Distribution to develop a robust growth strategy and performance matrix for the Institutional distribution function in the company to address distribution across different segments in the market.Ensure the execution of the afore-mentioned strategy through effective leadership and management of the Institutional Distribution team.Assess the current client value proposition (CVP) and strategies relative to institutional clients needs, highlighting opportunities and potential for increasing market share per segment.Proactive review and assess the marketing-, distribution and sales strategies for each asset class to ensure continuous growth and increased brand awareness.Collaborate with internal distribution partners in the company to identify and grow additional sources of new business.Evaluate how to collaborate in certain circumstances and strategic opportunities across segments without impeding on the strategies for growth in the respective segments.Drive and ensure alignment in strategy and operations within the company by collaborating strongly across investment management professionals, product development and the institutional team.Identify prospective clients and new opportunities in the market for the company.Proactively manage stakeholder relations on behalf of the company with all key role players in the industryStrategically partner with internal stakeholders and Heads of functions to ensure Institutional clients are serviced through a focused client service proposition.Maintain engagements with key clients through regular reporting and servicing of existing clients, including report backs to asset consultants and Boards of trustees of pension funds.Responsible for driving and overseeing the tender process from start to end to ensure that all relevant tender documentation is in place and due diligence processes have been concluded.Provide authoritative expertise and advice to clients and stakeholders.Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.Create a positive work climate and culture to energize employees, give meaning to work, minimize work disruption, and maximize employee productivity.Demonstrate exemplary leadership behavior through personal involvement, commitment, and dedication in support of organizational beliefs and values.Effective ensure an efficient working
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE4MTI2MF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1787236&xid=1108_181260
7h
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Senior Business Development Consultant. R83 000 CTC Basic + Commission. Johannesburg. Business Degree with previous experience in the Steel Industry (not negotiable). Seeking a highly skilled and self-motivated Senior Business Development Consultant to operate independently in driving business growth throughout Africa and seizing opportunities within the bulk steel sector. Conduct ongoing market research whilst building outstanding client relationships. Develop and executive business development plans and drive sales initiatives. Prepare and deliver presentations. Proven track record of achieving and exceeding sales targets. Excellent negotiation and communication skills. Able to travel. No credit or criminal records.If you do not hear back from us within 2 weeks of applying - please assume that your application was unsuccessful.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE4MTI0NV9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1787228&xid=1108_181245
7h
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Calling all problem-solving superheroes. Were seeking a Senior Business Analyst to join our team. If youre a mastermind at analyzing data, identifying trends, and creating solutions, then we need you! Apply now and lets fight the forces of business chaos together.What you’ll do: Consult with various clients, and their stakeholders, to understand their value chain, structure, functions, and products and/or services.Building and maintaining strong relationships with clients and acting as a consultant on projects or applications.Challenge the business in their thinking, especially to understand the intent of the business requirement.With little supervision, elicit, gather, analyze, document, validate, and communicate business requirements (User Stories and Acceptance Criteria).Feature development:Development of new features and enhancements for the Mobile app.Analysis working with the UX design team to create a blueprint for requirements.Ensuring alignment with web functionality.Data analysis to ensure that the data required is available, mapped, and formatted.Administration and overall management for Sprint planning with developers.Testing of data services and UI-associated defect resolutions.Able to understand and work using the Behaviour Development (BDD) and Test-Driven Development (TDD) approaches for new requirements that require development.Support:Support all aspects of the mobile app development, focused on production.Overall defect management and resolutions.Your Expertise:Experienced with Scrum and Agile environments.At least 5 years experience in Business Analysis across a custom software development environment.Experienced in UI Development.Experience with User Acceptance Testing.A proven ability to work across multiple project teams at a given time.Demonstrated ability of high levels of communication skills – both verbal and written.Strong problem-solving, communication, and presentation skills.Qualifications Required:Relevant Tertiary Education.Other information applicable to the opportunity:Permanent PositionLocation: Johannesburg SandtonWhy work for us? Want to work for an organization that solves complex real-world problems with innovative software solutions? At iOCO, we believe anything is possible with modern technology, software, and development expertise. We are continuously pushing the boundaries of innovative solutions across multiple industries using an array of technologies.  You will be part of a consultancy, working with some of the most knowledgeable minds in the industry on interesting solutions across different business domains.  Our culture of continuous learning will ensure that you will have all the opportunities, tools, and support to hone and grow your craft.  By joining IOCO you will have an open invitation to our inspiring developer forums. A place where you will be able to connect and learn from and with your peers by sharing ideas, experiences, practices, and solutions. Â
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE4MTI1MV9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1787231&xid=1108_181251
7h
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Our client is looking for a Customer Service Representative.  This role will expose you to a diverse working environment with endless opportunities to grow as an individual and to work for an organization that promotes equality. This is a contract role based in JohannesburgThe principal accountabilities of the Customer Service Representative (=CSR) ensures a qualified and timely execution on the internal and external administrative processes, covering the pre-order, order and post order requirements including, but not limited to, customer service and support, order management and processing, pricing control, customer delivery and inventory management within the ERP system as well as non ERP requirements, e.g. forecasting, and stock managementMatric is essential.3 years of work experience in customer service / order processing.Ability to apply business rationale and independent thinking.SAP experience or any ERP systems experience is non-negotiable.Prior SAP experience in order-processing is a must.Being friendly and understanding for customer needs.Sound knowledge in logistics and shipping familiar with export documentation e.g. Letter ofCredit, Bill of Lading, Airway Bill, Export Letter of Credit orders, preparation of banking documentsUsing Trade Services online banking system etc.Experience in processing SSA import shipments is preferred.Good team player, able to work independently and takes initiative to resolve issues.Willing to learn many new tasks and develop minimum technical knowledge of the product line.Meticulous, organized and possesses positive attitude.Good communication and interpersonal skills. Fluency in spoken and written English.Basic knowledge of Financing, Credit Management and Global Trade Services will be advantageous.Cover full spectrum of pre-order, order and post order services required from product planning to delivery of the product to customers and collection of outstanding dues.Perform complete order to cash process for organizations customers in MEA region.Demonstrate a clear understanding of order-to-cash business processes and support the CS Supervisor to make critical decisions that support both strategic plans and tactical objectives for customer service team.Manage relationship and services with key internal / external customers for order and returns processing.Implement processes, establish and monitor key performance indicators that fosters swift and efficient completion of the full pre to post order stages in MEA region.Ensure extension in SAP on material codes, plant codes and customers.Compile Stock on hand (SOH) report and monitor stock levels in country.Forecasting and planning with sales, supply and sourcing partners to have a continuous flow of stock in country.Maintain SOH report post any sales.Establishing regulatory requirements for importation and actioning any required processes to ensure regulatory compliance.Coordinate the preparation of shipping documentation for the customers: Liaising with
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE4MTIxNl9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1787208&xid=1108_181216
7h
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced German Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both German and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on ...Job Reference #: 202426
10h
1
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We are seeking a highly experienced Lead Automation Tester to join our team in Sandton, Johannesburg. This is a hybrid role, offering a mix of remote and onsite work. The successful candidate will take a leadership role in shaping the automation testing landscape, leveraging over 8 years of experience in Automation Testing to ensure the delivery of high-quality software. This role involves defining automation strategies, mentoring team members, and driving innovation in our testing processes.What you’ll do:Lead Quality Engineering in squads in accordance with the agreed Test Engineering and Quality practices.Ensure alignment across stakeholders to optimize the testing efficiencies across the Product delivery stack.Ensure team effectiveness and healthy team dynamics.Liaise with Stakeholders.Deliver automated testing solutions. Provide advice to clients on quality practices.Build and foster deep relationships with Peers, Subject Matter Experts, Developers, Product Owners, and other Stakeholders. Work closely with Quality Assurance Leads, Practise Leads, Developers, Architects, Product owners, and other Stakeholders to meet the expectations of clients.Participate in the overall PI planning and the squad deliverables including capacity estimation and interdependencies.Obtain and review relevant artifacts from stakeholders (eg: technical landscape, architecture design, technology roadmaps).Create the Test Strategy, approach, or plan and ensure alignment with the squad objectives.Contribute to the systematic breakdown of the business needs into manageable feature(s), stories, and epics that can be delivered.Ensure all committed user stories and acceptance criteria are tested for the specific release ensuring quality is not compromised.Participate in the backlog grooming and in the sprint planning.Participate in the daily stand-up where necessary, manage the issues raised by the Software Quality Test Engineers, and raise relevant associated risks.Perform pull requests and ensure all feature branches are committed to Master.Review that the test automation solution meets the architectural and development standards that are reusable and scalable.Challenging the business and technology solutions in alignment with the clients value proposition.Ensure integration into and continuous test automation execution on DevOps pipelines.Work with the Enterprise Quality Assurance Practise Lead on the metrics and reporting to communicate quality engineering practices.Ensure the defect management process is adhered to by the Software Quality Test Engineers.Ensure artifacts are easily obtainable by storing all relevant artifacts in the repositoryParticipate in the retrospective reviews and seek efficiencies which will ensure quicker delivery with high quality to our client(s).Encourage Peer reviews of the QA artifacts.Seek ongoing improvements in technical capabilities.Mentor the Engineers within the team to improve their technical capabilities.Provide input into t
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA4XzE4MTI1MF9fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1787136&xid=1108_181250
8h
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