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We are looking to employ an Operations Assistant in a Labour Environment with outstanding administrative and communication skills. An Operations assistant is expected to be a conceptual thinker with superb organizational and time management skills. You must be reliable and should accurately follow instructions with the ability to multitask and acclimatize to a fast-paced environment.
To ensure success, Operations assistants should display remarkable conflict management and decision-making skills with a solid understanding of employee relationships, staffing management, and payroll and benefits administration. Top candidates will be superb at problem-solving, efficient in scheduling, and precise in the recruitment process.
Responsibility:Key Competencies :
• Support all internal and external HR-related inquiries or requests.
• Maintain digital and electronic records of employees.
• Serve as point of contact with clients and operations management.
• Assist with the recruitment process by identifying candidates, performing
reference checks, and issuing employment contracts.
• Assist with performance management procedures.
• Coordinate training sessions and seminars.
• Perform orientations and update records of new staff.
• Enforcing of Code of Conduct initiating Disciplinary Process
• Maintaining Disciplinary Matrix
• Produce and submit reports on general HR activity.
• Process payroll and resolve any payroll errors.
• Complete termination paperwork.
• Management of teams on site
Job Requirements:
• Experience in human resources or related (essential).
• Experience in retail operations (advantageous).
• Microsoft Excel (highly competent)
• Highly computer literate with capability in email, MS Office, and related
business and communication tools.
• Effective HR administration and people management skills.
• Exposure to payroll practices.
• Full understanding of HR functions and best practices.
• Excellent written and verbal communication skills.
• Works well under pressure and meets tight deadlines.
• Fantastic organizational and time management skills.
• Strong decision-making and problem-solving skills.
• Meticulous attention to detail.
• Ability to accurately follow instructions.
Job Reference #: OPSJHBConsultant Name: Recruitment Rise Up Management
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We are looking for a FOH manager for Santa Monica Spur- Muizenberg.
This managers must have the following:
- At least two years relevant experience in a similar role.
- Excellent interpersonal skills to be able to hand a large waiter body .
- Strong at admin .
- A born leader and trainer .
- A minimum of two contactable reliable references who have recently been contacted .
- Proven track record of solid work performance.
- Live in or surrounding Muizenberg area.
Only eligible candidates will be contacted for an interview .
Please respond to this ad and attach your cv.
Or email to :jobs@africanspiritcpt.co.zaJob Reference #: SNTMFOHMConsultant Name: Marion Hickey
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Job Purpose: Plan, coordinate and control production, packing/ distribution for production WITHIN DAIRY - if you do not come from dairy do not apply
Main responsibilities:
Operations
Quality and Food Safety
distribution
Equipment Maintenance
Staff and Safety
Secondary responsibilities:
Staff communication
Ad hoc related tasks
Education and Experience:
4-5 years minimum production management experience - non negotiable within dairy
Relevant qualification
Ice cream manufacturing - advantage
Strong leadership
Business acumen
Fluent in Afrikaans due to staff culture
Competencies:
Judgement
Influencing
resilience
leadership
Maths
indepth knowledge of processing equipment and process
Equipment Operations:
blender
separator
Pasteurizer
homogenizer
feed pump
filler
Skills to operate the CIP system
Label machine operation
Good knowledge of following systems:
System Management, Quality and Food safety
social accountability system
stock control
Health and safety
conflict resolution
conduct interviews
If you do not meet the above please do not apply
Full ref and criminal checks will be done
Only SA to apply
If you do not hear back within 4 days, you have not been selected to proceed.
There is mostly night shift 11pm - 7am.Responsibility:Please see above
IF YOU DO NOT HAVE RECENT DAIRY EXPERIENCE DO NOT APPLY - IT IS A REQUIREMENTSalary: R40000Job Reference #: ProductionConsultant Name: Carol Ann Farrelly
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My client is one of the leading business financiers for viable small and medium enterprises (SMEs) in the world. They are passionate about financing, supporting and mentoring entrepreneurs.
The long and short of it is as follows: We need a person with a degree with Accounts 11, a sales personality and 4-5 years experience in a role where you made finance available to business.
We have an exciting career opportunity for an Investment Officer within our Investment team at our Bellville office.
The successful candidate should have:
A Bcom degree in Accounting, Finance or other business-related field. (You must have accounts 11)
4 or more years’ of experience in business investment/business investment structuring. (No more than 5 years or you might be over qualified)
Experience in auditing, banking and/or sales and marketing will be advantageous.
The individual needs to possess the ability to build and maintain relationships, have strong negotiation skills and be results focused. We want an accountant with a sales personality? Hard to find I know.
Competencies:
Relating and Networking with People
Persuading and Influencing
Analysing information
Delivering Results and Meeting Customer Expectations
Entrepreneurial and Commercial Thinking
Responsibility:We are looking for someone who will be able to fulfill the following requirements:
Marketing the brand and building networks.
Undertaking viability studies on targeted companies.
Doing financial modelling and compiling the investment report.
Negotiating and structuring investment projects on the targeted entities.Salary: R45000Job Reference #: ManagerConsultant Name: Carol Ann Farrelly
3d
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ADVERT: DIGITAL MARKETING SPECIALIST
The Teddy Bear Foundation is a registered NPO providing holistic and
integrated support services to children and families affected by child abuse,
whilst also lobbying & advocating for victims on regional and national
levels.
The Foundation recognizes that in today’s fast-paced digital world
having a strong online presence is non-negotiable.
To this end, the Teddy Bear Foundation is looking for a dynamic,
experienced Digital Marketing Specialist, who is passionate about digital
marketing, creative, and detail-oriented, has in-depth knowledge and experience
of all digital platforms to enhance the Foundation’s online presence, grow its brand’s
awareness and leverage to contribute to the Foundation’s fundraising efforts.
Required
skills to making the above a reality
· Technical: usage and knowledge of latest
digital marketing tools and SEO
· Communication: through
relevant media articles, blog
posts, social
media campaigns, using background
research and current multimedia
content created
· Marketing:
strategy design and implementation
· Project
Management: integration and overseeing of various support structures and
campaigns to desired implementation and
completion
POSITION REQUIREMENTS
·
BSc
degree (or equivalent) in Marketing or relevant field
·
3-5yrs
experience in digital marketing and social media management (with a portfolio
of evidence)
·
Excellent
knowledge of Facebook, Twitter, LinkedIn, Pinterest, Instagram, Google+ and
other social media applications and best practices
·
Excellent
command of Microsoft Office products
PERSONAL
ATTRIBUTES & REQUIREMENT
·
Self-driven,
efficient, people-oriented and work under pressure
·
Creative
and thinks outside of the box
·
Professional,
organized, well-groomed and energetic with a high work ethic
·
Is
a team player who operates with high levels of honesty and confidentiality
·
Has
excellent interpersonal and communication skills (oral and written)
·
Valid
Code 8 Driver’s license and own car
·
An
up-to-date smart cellular phone
·
Stable
and reliable home internet connectivity outside of work hours
Note: The
appointed incumbent will need to undergo personally certain vetting procedures
as per the Children’s Act.
SUBMISSION DEADLINE: 7 June 2024
to danteh@ttbc.org.za
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Upmarket Jewellery shop-TABLE BAY MALLWe are requiring an experienced, willing, well- groomed and well-spoken sales consultant.If you are someone who can take charge of a situation, then please apply.Minimum requirements:. Grade 12 certificate compulsory . Experience in sales. Good telephone etiquette . Attention to detail . Good written and verbal communication.. Availability: Immediate Key responsibilities. .Good customer relations at all times. . Working cash register. . Being able to work within a team. . Always looking professional. . Target-driven. .Willing to work weekends and public holidays. Other requirements. . Have excellent communication skills and be customer service orientated. . Honest and trustworthy. . Punctual. . Reliable. . Teachable. . Hard-working and enthusiastic. . Can do attitude This is a full-time position. Only emailed CV will be considered. Please attach shoulder-length picture to your CV. Email CV to: jewellerysales2020@gmail.com. Applicants not replied within 2 weeks did not make it through.
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Frontline Cashier – Century City Cape Town. A
meticulous and attentive individual with an approachable personality is
required to join our client’s Retail Outlet in the Northern Suburbs (Canal
Walk).
Our client has an excellent selection of quality imported
and locally manufactured outdoor furniture and accessories and requires a
highly professional person who can offer their friendly and helpful service to
their customers. Only those candidates who meet with all the below
minimum requirements will be considered for an interview.
Minimum requirements:
·
Matric or
equivalent qualification
·
Well
presented, professional and approachable in overall manner
·
Excellent
communication skills (English and Afrikaans)
·
Computer
literate (previous experience on POS system will be beneficial)
·
Creative
and pay great attention to detail
·
Driven and
proactive
·
Able to
interact on all levels
·
Able to
work on a shift roster basis covering business hours which are 09h00 – 18h00, 7
days per week. (Specific shifts and days off will be explained during interview
stage)
·
Must
have reliable transport arrangements
Key Performance Areas:
Manage accuracy of float and
end of day cash-upGreet customers and answering
telephonesGeneral admin dutiesOccasional light housekeepingDrive internal sales through
excellent client relationshipsMaintain knowledge of current
sales and promotions, policies regarding payment and exchanges, and
security practicesCompute sales prices, total
purchases and receive and process cash or credit paymentWatch for and recognize
security risks and thefts, and know how to prevent or handle these
situationsAnswer questions regarding the
store and its merchandiseExchange merchandise for
customers and accept returns
In Return Our Client Offers
·
R7
000 Cost to Company salary per month
·
Permanent
Employment opportunity
·
Supportive
Management & Professional work environment
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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Dutch Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Dutch and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on th...Job Reference #: 202434
3d
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We are looking to employ an Operations Assistant/Site Supervisor in a Labour Environment with outstanding administrative and communication skills. An Operations assistant is expected to be a conceptual thinker with superb organizational and time management skills. You must be reliable and should accurately follow instructions with the ability to multitask and acclimatize to a fast-paced environment.
To ensure success, Operations assistants/Site Supervisors should display remarkable conflict management and decision-making skills with a solid understanding of employee relationships, staffing management, and payroll and benefits administration. Top candidates will be superb at problem-solving, efficient in scheduling, and precise in the recruitment process.
Responsibility:Key Competencies :
• Support all internal and external HR-related inquiries or requests.
• Maintain digital and electronic records of employees.
• Serve as point of contact with clients and operations management.
• Assist with the recruitment process by identifying candidates, performing reference checks, and issuing employment contracts.
• Assist with performance management procedures.
• Coordinate training sessions and seminars.
• Perform orientations and update records of new staff.
• Enforcing of Code of Conduct initiating Disciplinary Process
• Maintaining Disciplinary Matrix
• Produce and submit reports on general HR activity.
• Process payroll and resolve any payroll errors.
• Complete termination paperwork.
• Management of teams on site
Job Requirements:
• Experience in human resources or related (essential).
• Experience in retail operations (advantageous).
• Microsoft Excel (highly competent)
• Highly computer literate with capability in email, MS Office, and related business and communication tools.
• Effective HR administration and people management skills.
• Exposure to payroll practices.
• Full understanding of HR functions and best practices.
• Excellent written and verbal communication skills.
• Works well under pressure and meets tight deadlines.
• Fantastic organizational and time management skills.
• Strong decision-making and problem-solving skills.
• Meticulous attention to detail.
• Ability to accurately follow instructions.
Job Reference #: OPS-StangerConsultant Name: Recruitment Rise Up Management
3d
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Upmarket Jewellery shop.We are requiring an experienced, willing, well- groomed and well-spoken sales consultant.If you are someone who can take charge of a situation, then please apply.Minimum requirements:. Grade 12 certificate compulsory . Experience in sales. Good telephone etiquette . Attention to detail . Good written and verbal communication.. Availability: Immediate Key responsibilities. .Good customer relations at all times. . Working cash register. . Being able to work within a team. . Always looking professional. . Target-driven. .Willing to work weekends and public holidays. Other requirements. . Have excellent communication skills and be customer service orientated. . Honest and trustworthy. . Punctual. . Reliable. . Teachable. . Hard-working and enthusiastic. . Can do attitude This is a full-time position. Only emailed CV will be considered. Please attach shoulder-length picture to your CV. Email CV to: jewellerysales2020@gmail.com. Applicants not replied within 2 weeks did not make it through.
2d
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JOB ALERT - NEW URGENT PERMANENT VACANCY!!!
TECHNICAL CUSTOMER ENGINEER (IT
INDUSTRY)
EAST LONDON, EASTERN CAPE PROVINCE
MINIMUM ESSENTIAL QUALIFICATIONS:
·
Matric
·
Knowledge
of A+ & N+
·
Basic
knowledge of MS Office Programmes (Outlook, Word, Excel, Access,
Internet Explorer & Windows OS)
·
Basic
knowledge of LAN/WAN connectivity
·
Knowledge
of Desktops, Laptops, Printers, Network copiers & NIC’s
·
Able
to perform the following duties:
Use desktops, laptops, printers and fax machines, able to use back-up systems, deploying
new equipment & updating infrastructure
·
Willing
to work overtime when required
·
Available
for standby support when scheduled
·
Excellent
negotiating and presentation skills
·
Excellent
attention to detail
·
Excellent
problem solving and analytical skills
·
Able
to work effectively under pressure
·
Excellent
communication skills (Written & Verbal)
·
Valid
driver’s license (no endorsements) (ESSENTIAL)
·
Own
reliable vehicle
·
Must
be available immediately (no notice applicable) / To start: ASAP
Submit your CV in MS Word & supporting documents to cailean@divergentrecruit.co.za
Contact Cailean directly on 067 855
0048 to discuss this great opportunity!
** Only
shortlisted candidates will be contacted directly.
In accordance with the POPI Act 4 of 2013:
All candidate personal information is treated with
confidentiality and the highest level of security. Should you not be shortlisted for the vacancy
that you have applied for, Divergent Recruit (Pty) Ltd will retain your information on our candidate database for a
period of 6 months, in the event that you may meet the criteria of a future
suitable position which may match your profile and which we will contact you
directly for your authorization to proceed with your application. Should you wish to no longer be listed with
us, we will proceed to remove your personal information from our database with
your instruction, in accordance with the POPIA guidelines.
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Our client provides a one stop shop including competitive printing technology, consumables, media, expertise, knowledge and after sales service all backed by 25+ years experience in the Printing equipment and supplies industry, with offices in Johannesburg, Durban, and Cape Town. They are looking for an Internal Graphic Supply B2B Telesales Consultant to join their team based in Cape Town.
Responsibilities:
• Service New and Existing customers/accounts to Obtain orders for company range of Products
• Prepare Sales presentations by studying different customer types and the various products in the Group portfolio
• Focus sales efforts by studying existing and potential volume of customers and focusing on the buying potential in your area
• Submit Orders by referring to price lists, product literature and related sales guides
• Keep management informed by submitting activity and results reports
• Monitor competition by gathering marketplace information on pricing, products and selling techniques etc.
• Resolve customer complaints by relaying problems, preparing reports, and making recommendations to Management
• Maintain professional and technical knowledge by attending training and workshops
• Manage and maintain clients accounts and ensure that they remain in good standing
• Attend weekly sales meetings at the office Requirements:
• 2+ years proven sales experience and track record
• Qualification in Business /Sales Management or related an advantage
• Experience in the printing technology industry is an advantage
• Highly computer literate
• Self-Starter highly motivated
• Process driven.
• High level of customer service orientation
• Effective verbal and written communication skills
• Negotiation skills
• Excellent listening and presentation skills
• Attention to detail Salary: R15000 per month plus Comm
Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202631 subject heading or email body.
Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (PTY) Ltd. does not hold applicants accountable for any application fee.
Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email recruitment@surgo.co.zaJob Reference #: 202631
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Job Title: Industrial Painting and
Scaffolding Manager
Location: Umkomaas
Employment Type: Permanent
Salary: R17,500.00 – R20,000.00 per monthAbout Us:
CI Projects specializes in corrosion protection, scaffolding, waterproofing,
and rope access. We pride ourselves on delivering exceptional services to our
clients. We are looking for a skilled and motivated Project Manager to join our
team and help drive our projects to success.Job Description:
As a Project Manager at CI Projects, you will be responsible for planning and
executing projects, managing schedules, budgets, and client communication. You
will ensure that our projects are completed on time, within budget, and to the
highest standards of quality.Key Responsibilities:Plan
and execute multiple projects simultaneously from inception to completion.Develop
and manage project schedules, ensuring timely delivery of milestones.Manage
project budgets and resources, ensuring cost control, job efficiency, and
resource optimisation.Monitor
project progress and implement necessary adjustments to keep projects on
track.Prepare
detailed progress reports for management.Coordinate
with site supervisors and other team members for smooth project
operations.·
Communicate effectively with clients, providing
regular updates, addressing concerns, and giving them peace of mind by
competently assisting with any issues.Provide
daily hands-on train to staff.Troubleshoot
and resolve problems onsite.Spend
majority of your day onsite, not in the office.Ensure
compliance with safety regulations and company policies.Requirements:Proven
experience as a Project Manager in the corrosion protection, scaffolding,
waterproofing, and rope access industries.Excellent
organizational and time-management skills.Strong
written and oral communication skills.Excellent
interpersonal and customer service skills.Ability
to thrive as a team player and prioritize work assignments.Proficient
in Microsoft Office Suite.Hands-On
experience in applying epoxy paints and erecting scaffold. Valid
driver’s license.Desire
to learn and succeed.Self-starter
who can take initiative and manage multiple, simultaneous priorities.Flexibility
and adaptability.Commitment
to the organization's mission.Upbeat,
positive, outgoing, and able to relate well with diverse populations and
groups.Able
to work overtime on short notice.
How to Apply: If you are a motivated and experienced
Project Manager looking for a new challenge, we would love to hear from you!
Please submit your resume and a cover letter detailing your relevant experience
and why you are the ideal candidate for this position.
Email your application to: cv@ciprojects.co.za
Application Deadline: 31 July 2024
40min
1
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QUALIFIED MOTOR MECHANIC/EAST LONDON
Our client is seeking a qualified and experience Motor Mechanic to join their team. The ideal Candidate will be responsible for diagnosing, repairing and maintaining vehicles to ensure optimal performance and safety. High-quality service is key.
Min. Requirements
Trade qualification as a Motor Mechanic is non-negotiable (Copy to be submitted with application)
Minimum of 3 years’ experience working as a motor mechanic
Strong diagnostic and problem-solving skills with the ability to troubleshoot complex mechanical and electrical issues
Proficiency in using diagnostic equipment, hand and power tools
Excellent mechanical aptitude and attention to detail
Responsibilities:
Perform routine maintenance services on vehicles
Diagnose mechanical and electrical problems using diagnostic equipment and troubleshooting techniques
Conduct thorough inspections of vehicles to identify issues and determine the appropriate repair solutions
Repair and replace defective parts/components, such as engines, transmissions, brakes, steering systems etc.
Perform engine tune-ups and other advanced repair services needed
Maintain accurate records of work performed, including parts used, labour hours and diagnostic findings.
Adhere to safety protocols and procedures
Provide excellent customer service
The successful Candidate will,
Have the ability to work independently and as part of a team in a fast-paced environment
Be flexible, at times overtime may be required
Have strong communication skills
Have the ability to lift heavy objects and stand for extended periods
Salary: Market related + incentives
Application Process: Online applications will receive preference, https://www.dittojobs.com/jobs/view/1728496810 ensure you upload a head and shoulder photo, alternatively e-mail CV with Trade Qualification, references, valid driver’s license and a recent head and shoulders photo to solutions@workafrica.co.za, ensure you use QUALIFIED MOTOR MECHANIC as a reference in the subject field. Please deem your application as unsuccessful if you receive no feedback after 3 weeksJob Reference #: QUALIFIEDMECHANICConsultant Name: Claire OReilly
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About Us:We are currently hiring a personal assistant, to join our team. In this role, you will play a vital part in the smooth operation of our store. From receiving and storing inventory to picking and packing orders, you'll be responsible for ensuring that our products are handled with care and accuracy. If you're a detail-oriented team player with a strong work ethic, we encourage you to apply.We are based in Edenvale.Responsibilities:Receive incoming shipments and verify contents against packing slips or purchase orders.Inspect received goods for damage or defects and report any discrepancies to management.Store inventory in designated locations within the warehouse, ensuring proper organization and accessibility.Accurately pick and pack orders according to customer specifications and shipping requirements.Prepare orders for shipmentMaintain a clean and organized work environment, including sweeping floors, emptying trash bins, and keeping aisles clear.Assist with inventory counts and cycle counts to ensure accurate stock levels.Collaborate with team members to achieve departmental goals and objectives.Adhere to company policies and procedures regarding safety, security, and quality control.Requirements:Previous experience in retail is preferred but not required.Basic math skills and attention to detail for counting, sorting, and recording inventory.Strong communication skills and the ability to work effectively in a team environment.Flexibility to work various shiftsHigh school diploma Salary R3000Monday - Friday 9am - 4pm To apply send us your CV and a picture to: onyejewels@gmail.com
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Junior Secretary / Collections Clerk required for a practice in Chatsworth. The person must have good command of the English language and good computer skills are essential. Must be from the Chatsworth area or close by to Chatsworth
Please note: If you are not from the area or nearby your application will not be considered or responded too.
Please email CV’s to
singholegal@gmail.com
or Whatsapp on 083 738 2715
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Our client is recruiting for Greek speaking individuals in South Africa - work from the comfort of your own home. Apply now!
Join the leading BPO team as a Greek speaking Customer Sales and Service Representative in South Africa! Do you have the charisma and charm to provide the Greek speakers with the best customer service? Apply today and become a specialist in travel!
Job Purpose:
Work for a prestigious airline brand on various work streams Assistance to passengers with pre and post flight departure travel-related queries in customer relations department in Greek and English languages Daily interactions with international passengers with queries and compliments Required to meet specific key performance indicators and meet expected client service levels Demanding and time-sensitive call centre environment Work on airline reservations systems and handle outbound voice calls, written correspondence and other multimedia channels daily Fully paid product and systems training provided Requirements:
• Native level fluency in Greek language: Verbal and Written skills essential (Advanced/Fluency level)
• We are targeting candidates located in South Africa
• Permanent residence permit/ South African ID holders preferred
• VISA candidates will be considered for foreigners residing in South Africa
• Excellent Computer literacy technical skills
• No criminal record
• Must have fibre / stable ADSL internet connectivity and cover internet costs
• Work from Home (we will provide the laptop) Salary:
• Salary: R240 000 CTC per annum / R20 000 CTC per month Working Hours:
• Full time, Permanent contract: 40 hours per week; 8 hours per day (Part time employment may be considered - minimum of 20 hours per week)
• Working hours: Mon-Fri 08h00 19h00 including weekends (09h00-17h00). EU daylight savings will apply. Rotational weekends and shifts. *Shifts may be subject to change depending on client requirements
• Training: 4 weeks (Fully Paid). Training will be conducted remotely via MS Teams/ Zoom
• Probation period: 4 months
Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202497 subject heading or email body.
Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (PTY) Ltd. does not hold applicants accountable for any application fee.
Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, pl...Job Reference #: 202497
3d
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Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced French Speaking Customer Service Support Agents to join our team based at Century City, Cape Town.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both French and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the level of experience
• S...Job Reference #: 202417
3d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a WFH/WFO solution, taking pride in our people first approach. We are recruiting for experienced Dutch Speaking Customer Service Support Agents to join our remote work from home team.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Dutch and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record
• Ability to work from home remotely Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on th...Job Reference #: 202425
3d
1
Surgo (PTY) Ltd is a globally recognised, award-winning, Business Process Outsourcer (BPO), specialising in all your business needs. Offering a wide range of services; from Customer Support and CX, HR Outsourcing, Recruitment Outsourcing, Training and Development, IT Outsourcing, and Brand Management. Offering employees, a supportive and engaging working environment, taking pride in our people first approach. We are recruiting for an experienced Hindi Speaking Customer Service Agent to join our WFO team based in Durban.
Job Purpose:
The key objective of the role is to identify and understand customer needs, delivering a first-class customer service while remaining committed to treating customers fairly. Speaking directly with clients via an inbound line and provide responses to general inquiries, via phone, chat and email.
Requirements:
• Grade 12
• Well versed in both Hindi and English (Read, Write, Speak)
• Proficient in MS Office Suite applications
• Clear Criminal Record Key responsibilities may include but are not limited to:
• Answer incoming calls and promptly address customer inquiries.
• Provide customers with comprehensive product and service information.
• Utilise our in-house operating system to identify, investigate, and resolve customer issues.
• Maintain detailed call logs and generate reports as needed.
• Assist frustrated customers and escalate issues to senior agents or team leaders when necessary.
• Consistently uphold personal productivity standards while ensuring adherence to quality benchmarks.
• Perform daily administrative tasks and accurately input essential data into various CRM systems.
• Demonstrate strict adherence to Company policies and practices.
• Review and take action on assigned cases.
• Monitor Average Handling Time to meet established standards.
• Adhere to assigned work schedules, occupancy targets, and workflow monitoring.
• Ensure compliance with Service Level Agreements (SLAs) by completing cases within agreed-upon timeframes.
• Uphold customer service quality standards and align with established business processes.
• Maintain full compliance with applicable business processes, legal requirements, and standard operating procedures. Critical Skills/ Competencies:
• Strong communication skills, both verbal and written, across all organisational levels.
• Proven track record in driving solutions.
• Exceptional problem-solving abilities with a keen eye for accuracy.
• Self-motivated, proactive, and capable of working autonomously.
• Confidence in navigating dynamic work environments.
• Adaptability and agility in approach.
• Demonstrates resilience and a growth mindset.
• Proficient in adapting to evolving situations (adaptive thinking).
• Adept at collaborating effectively within a team.
• Skilled in prioritising tasks and managing workloads efficiently (excellent organisational skills). Salary and working hours:
• Market related, based on the level of experienc...Job Reference #: 202641
3d
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