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Results for call centre job in "call centre job" in Jobs in East Rand in East Rand
1
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Job Purpose:To provide a 24/7 camera- and alarm surveillance on sites, tracking, mobile tracking, call centre, incident management and operational support for critical services that support the operations of Combined Private Investigations and to ensure that all matters are addressed in a prompt, efficient, and professional manner.Education and Experience:Matric / Grade 12 or equivalent (NQF level 4).PSIRA registered (minimum Grade C).Computer literate.Exceptional telephone etiquette and communication skills.Technical background of cameras and alarm systems will be highly beneficial.Advanced surveillance body language will be highly beneficial.Proven experience with two-way radios would be beneficial.Must be able to read incident risk behaviour and perform profiling activities.Valid Drivers License.Own reliable Transport. Key performance areas:Reporting.Monitoring and response.General.Important: All appointments will be made in line with CPIs AA / EE strategy. If you do not receive any feedback from us within two (2) weeks of submitting your CV, please regard your application as unsuccessful. However, if you are invited for interviews, we will keep you informed of the progress of your application.
https://www.jobplacements.com/Jobs/C/Control-Room-Operator-1260398-Job-Search-02-09-2026-04-01-44-AM.asp?sid=gumtree
7d
Job Placements
1
The Category Specialist for ITH and ITS will be responsible for driving the growth of existing accounts and generating new business. Reporting to the Category Manager, the Category Specialist will execute a strategic buyers visit plan to nurture commercial relationships in the region. Responsibilities:Drive sales growth by managing existing accounts and generating new business.Achieve regional IT Hardware & IT Supplies sales targets.Maximize sales and margins through retail, commercial branches, contracts, and tenders.Foster strong relationships with clients, identifying opportunities and risks.Analyze sales trends and customer data to anticipate business needs.Plan and execute regional promotions and in-store retail events to increase product and brand awareness.Provide product training and support to sales teams.Manage stock levels, negotiate with suppliers, and ensure efficient stock movement.Oversee the management of supplier contracts, pricing, and promotions.Regular customer visits and continuous engagement with sales representatives and call centers.Resolve customer queries and ensure excellent customer service. Key Skills:Minimum of 6 years of IT sales experience, with a proven track record of meeting targets.Strong analytical skills and proficiency in Microsoft Office (Excel, Outlook, PowerPoint).ERP experience (Axapta preferred)Excellent customer service, communication, and negotiation skills.Self-driven, results-oriented, with strong attention to detail.Ability to manage projects and work cross-functionally.Knowledge of IT hardware and supplies, with an understanding of the ICT reseller industry.Ability to work independently, with strong planning and organizational skills. https://www.executiveplacements.com/Jobs/C/Category-Specialist-IT-hardware-supplies-1201845-Job-Search-07-10-2025-02-00-14-AM.asp?sid=gumtree
7mo
Executive Placements
1
One of the prominent leaders in the logistics sector is seeking experienced, client orientated and target driven customer service / call centre staff with a great track record to join their team. Position OverviewWe are seeking a Customer Service Call Centre Representative to join the logistics team. The role involves handling customer inquiries, resolving issues, and ensuring smooth coordination of shipments and deliveries. You will be the first point of contact for clients, providing professional support and maintaining high service standards.Key Responsibilities:• Customer Interaction• Answer inbound calls, emails, and chat inquiries promptly and professionally.• Provide accurate information regarding shipments, delivery schedules, and logistics services.• Handle complaints and escalate complex issues to the appropriate department.• Logistics Coordination• Track shipments and update customers on delivery status.• Liaise with warehouse, transport, and operations teams to resolve service issues.• Assist in scheduling pickups and deliveries.• Problem Solving• Investigate and resolve delivery delays, damaged goods, or misrouted shipments.• Offer alternative solutions to meet customer needs.Data Management:Record customer interactions in CRM systems.Maintain accurate documentation of service requests and resolutions.Qualifications & Skills:Education: High school diploma or equivalent; logistics or business-related qualification preferred.Experience: 3–6 years in a call centre or customer service role (logistics/transport industry experience advantageous). Skills:Strong communication (verbal and written).Problem-solving and conflict resolution.Ability to multitask in a fast-paced environment.Proficiency in MS Office and CRM software.Knowledge of logistics processes (tracking, warehousing, transportation).Competencies:Customer-focused mindset.Team player with collaborative attitude.Attention to detail and accuracy.Ability to remain calm under pressure.• Time management and organizational skills.
https://www.jobplacements.com/Jobs/C/Customer-service-Call-centre-Logistics-1255473-Job-Search-01-25-2026-01-00-15-AM.asp?sid=gumtree
22d
Job Placements
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Purpose of Role
The
primary objective of the Customer Support Agent is to uphold exceptional
service standards while ensuring high levels of customer satisfaction. This
role requires a professional who is helpful, knowledgeable, and articulate when
assisting customers with inquiries related to the company’s products, services,
and technical support.
The
Customer Support Agent serves as a crucial liaison between the business
and its customers, addressing concerns efficiently and resolving issues such as
complaints, order processing, cancellations, technical support requests, and
other related queries. The agent plays a vital role in maintaining positive
customer relationships and enhancing the overall customer experience.
Areas of Responsibility
● Helpdesk Support
● Network Operations Center (NOC)
Accountabilities
and Performance Measures
● Efficiently resolve customer complaints and
inquiries through phone, email, and social media channels.
● Accurately document customer interactions,
troubleshoot connectivity issues, and ensure compliance with SLAs.
● Demonstrate a strong understanding of TT
Connect’s network design and operational functionality.
● Maintain
precise stock documentation and oversee inventory management.
● Exhibit excellent communication,
problem-solving, and analytical skills to enhance customer satisfaction.
● Effectively multitask and coordinate various
tasks to ensure smooth workflow and operational efficiency.
Qualifications / Requirements
Grade 12 or National Senior Certificate.
At least 12 months of experience in an inbound/outbound call
center environment.
Strong communication and presentation skills.
Proficiency in using ticket logging systems for issue tracking
and resolution.
Ability to multitask, prioritize, and coordinate tasks
effectively.
Strong time management skills.
A minimum of 12 months of experience in fiber network support or
technical support.
In-depth knowledge of fiber converters and broadband routers is
essential.
A valid South African driver’s
license (held for a minimum of 3 years).
CompTIA N+,
Certifications such as CompTIA A+ or Cisco CCNA would be
advantageous but are not essential.
Own
vehicle
Valid
driver’s license
Shifts 08:00 - 20:00
09:00 - 21:00
21:00 - 09:00
20:00 - 8:00
Including
working over weekends and public holidays, depending on the shift roster. Send CV to recruitment@ttconnect.co.za
21d
BoksburgAds in other locations
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We are looking to employ a call centre sales person. (Outbound)Experience: Basic sales experience. Preferably in the financial industry.Area: Kyalami Salary : R 4000 + Commission.Email your CV to qgrobler1@gmail.com
8d
Midrand1
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This role suits a proven operational sales leader who has successfully managed 450+-seat environments and can deliver disciplined execution as growth scales.You will take full accountability for sales strategy, performance optimisation, and leadership of senior sales teams, ensuring high call quality, strong compliance, and consistent achievement of client KPIs.This is a hands-on executive role requiring deep operational knowledge of call centre sales, performance management, and large-team leadership.Essential RequirementsFAIS compliant and registered Key Individual (KI)Demonstrated experience managing 450+ seat sales operationsStrong understanding of call centre systems, reporting, and KPIsProven ability to drive performance and improve call qualityAdvanced leadership, communication, and motivational capabilityResilient, self-directed, and effective under pressureLooking for a role that aligns with your package expectations, job level, or industry expertise? Apply now via our career portal:
https://www.executiveplacements.com/Jobs/H/Head-of-Sales--Call-Centre-1261758-Job-Search-2-12-2026-6-56-07-AM.asp?sid=gumtree
4d
Executive Placements
1
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Key TasksManage Emergency CallsManage the Integrated Emergency Response (IER) applicationOperate a multi-line telephone console and alert systemObtain pertinent information necessary to the dispatch processUse the network to exchange information with other law enforcement and/or emergency response units Find Solutions to Uncommon ProblemsPerform emergency medical dispatch and crisis intervention servicesDetermine the level of priority of calls and enter information into computer-aided dispatch system Perform Administrative DutiesMaintain accurate records on each request for assistanceAny other relevant instructions pertaining to the department and issued by the ManagerEssential QualificationsMatricBAA/First Aid Level 3Essential Experience Minimum of 2 years experience in an Emergency contact centreCustomer care experienceExperience working shifts.PLEASE NOTE: If you have not heard from uss within 2 weeks of applying, please consider your application unsuccessful.
https://www.jobplacements.com/Jobs/I/IER-Call-Centre-Agent-1260621-Job-Search-2-9-2026-8-06-18-AM.asp?sid=gumtree
7d
Job Placements
1
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WE ARE HIRING FROM MIDRAND AND SURROUNDING AREAS ONLY!!!!We are looking for energetic, enthusiastic and exceptional sales consultants who have a passion for sales and can sell HARD.Job DescriptionAs a Sales Consultant at Digi-Maths, you will be provided with leads to make appointments with interested parents at venues arranged by the company to do presentations on our products. Whether you have sales experience, or industry experience which you believe would make you well placed for this position, we'd love to hear from you.The ideal candidate will have:Must have call centre experience.An ability to thrive working in a high performance sales environment.Entrepreneurial spirit with dedication to stick in a sales environment.Interpersonal skills that will enable you to build strong relationships with your clients, sell hard to close the deal.PLEASE NOTE:Basic & Commission Offered.Please ensure your personal email address is on your CV before submission as you will receive a formal email if your CV is shortlisted. Email your CV to recruitment@digi-maths.co.za or what's app CV to 0795049277
4d
Midrand2
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We are looking for sale consultants to work for our property investment group.We provide training.We pay R7,000 per property sold.We are looking for consultants who live around the Randburg area.Please whatsapp your cv to 063 275 9086
3d
Randburg1
CALL CENTRE SALES AGENTS NEEDED!Locations: Western Cape Bellville | Durban Windermere | Pretoria Lynnwood Ridge & Waterkloof Ridge | Centurion Hennopspark Salary: R3,500 + CommissionDo you have the gift of conversation and a passion for sales?Our client is seeking enthusiastic Sales Agents to join their expanding call centre teams. If youre motivated, dependable, and ready to engage with customers, this could be the perfect opportunity for you!Requirements:Prior sales or call centre experience (beneficial)SA ID or valid work permitReliable transportStrong sales instincts & closing abilityDriven, accountable, and target-focusedWhats in it for You:Full training providedAll leads are supplied no fieldworkExcellent commission and earning potential
https://www.jobplacements.com/Jobs/C/Call-Centre-Sales-Agents-Pretoria-Lynnwood-Ridge--1258650-Job-Search-2-3-2026-8-29-50-AM.asp?sid=gumtree
13d
Job Placements
1
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Minimum Requirements:Matric (Grade12)Experience in retail collections/FOSHINI GROUP, TRUWORTHS / Woolworths (At least 2 years)Experience with predictive dialler.Excalibur dialler experience Proven track record of reaching targets.Banking collections experience is advantageous.
https://www.jobplacements.com/Jobs/R/Recoveries-Agent-Retail-Accounts-1260958-Job-Search-02-10-2026-04-17-16-AM.asp?sid=gumtree
6d
Job Placements
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Vacancy for a Call Center Agent / Data Capturer in MidrandA Contract to Permanent post for a Call Center Agent / Data Capturer is required for the handling of customers and administration of websites for an established Website company based in Midrand.The position entails editing of Photos and uploading it on to the Website, Photoshop skills would be advantageous, but is not a requirement, training will be providedYou will also be required to take calls from customers and make changes to websites via an admin system. Updating of information and data capture.Must be open-minded, customer service oriented, focused on details and pedantic.Very good people skills as you will be dealing with difficult clients. Very good telephonic skills. Good computer skills and internet savvy.Applicants from Midrand will be given first preference however if you live in the surrounding areas, Centurion/Kempton Park or Sandton, you may apply.Starting salary R8000 (Monday to Saturday). Salary for experienced candidates can be negotiated.Please email your CV and cover letter to ashley.ishwarbhai@gmail.com or apply on this post.
4d
MidrandSavedSave
Looking for lead warmer/gen. A minimum one year call centre experience is required. Competitive salary with performance based incentives. To apply kindly email your cv to admin@africandebtcounsellors.co.za
15d
Johannesburg CBDSavedSave
We are looking for a details-oriented and analytical Junior Data Analyst to join our team.Key responsibilities:-Collect, clean and analyze large datasets to identify trends and pattern-experience with using Canva-Allocating leads to Call Centre agents-Troubleshototing-Network installationRequirements-Proven experience as a Data Analyst2- 4 years experience as a Data AnalystInterested candidates to share their CV on WhatsApp 063 642 1390
7d
Sandton1
We are seeking a detail-focused, customer-oriented, and professional Call Centre Representative to join our team! The ideal candidate will have previous experience in a similar setting and keep customer satisfaction at the heart of everything they do. The focus of the role is to take incoming calls from customers to service their requests, along with making outbound calls to customers. ResponsibilitiesAnswer incoming calls from customers and assist them with their queries.Verify customers' identity by following company procedures before discussing any accounts, products, or information.Keep customers' information up to date on the internal CRM system.Assist customers with their queries, provide information on products, and take payments over the phone.Make outbound calls to customers as needed regarding product renewals, contract renewals, or other types of services they may need.Ensure that all sales and products/services sold are logged on the CRM system.Work in line with data security policies at all times.Kindly WhatsApp 067 761 8853 or Call 012 448 5248RequirementsHigh School Diploma or aboveTraining is Available, No Experience NeededDetail-focused, with good problem-solving skillsStrong customer service skillsAble to work in line with company KPIsExcellent communication skills, both written and verbalAble to multi-task effectively
12d
City Centre1
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OVERVIEW OF ROLE:The Contact Centre Lead is responsible for leading the daily operations of our clients contact centre (including walk ins, reception and showroom), ensuring service excellence and delivering a positive experience to both our customers and consumers consistently. This role involves managing the contact centre team for high-performance, optimizing customer service processes, and aligning support efforts with broader business objectives.PURPOSE OF THE ROLE:To lead and evolve the customer service function into a strategic, value-generating division that sets industry benchmarks in service excellence, operational efficiency, and customer satisfaction. This role is pivotal in transforming service operations into a profit centre while championing innovation, digital enablement, and cross-functional alignment.KEY RESPONSIBILITIES:Define and evolve customer service standards, objectives, and initiatives to align with corporate strategy.Lead and manage the daily operations of the contact centre to ensure efficient service delivery and high customer satisfaction.This includes supervising and supporting agents, providing training, and performance management.Act as the voice of the customer in executive forums, translating feedback into actionable insights for product and service enhancements.Collaborate cross-functionally with departments to align service delivery with broader business objectives.Champion the adoption of CRM platforms, AI-driven support tools, and self-service portals to enhance customer engagement and reduce service friction.Monitor KPIs such as first-call resolution, average handling time, and customer satisfaction scores, using insights to drive continuous improvement.Resolve complex, escalated service issues that require coordination across departments, ensuring timely and satisfactory outcomes.Ensure adherence to regulatory standards, warranty policies, and service-level agreements (SLAs).Implement quality assurance programs and audits to maintain high service standards.Manage resources and budgets to optimize operational efficiency and cost-effectiveness.Champion a service-led culture across the organization, influencing product, sales, and marketing teams. EDUCATION/EXPERIENCE REQUIRED:Bachelor’s degree in business administration, Communications, or a related field (preferred).Minimum of 5–8 years’ experience in a contact centre or customer service leadership role.Understanding of workforce planning, scheduling, and resource allocation.MUST have own reliable vehicleExperience with MS Office and CRM packagesIf you have not heard from us within 2 weeks, we regret that you have been unsuccessful.
https://www.jobplacements.com/Jobs/C/Contact-Centre-Lead-1262664-Job-Search-02-16-2026-03-00-16-AM.asp?sid=gumtree
4h
Job Placements
1
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This rapidly expanding legal firm is seeking a tallented Project Manager responsible for the case file lifecycle for multiple international clients. You will need to work closely with the call centre who receive the documents, the accounting team who will bill the clients, and the executive who require a flawless end to end process. This is a role for a senior, experienced PM. The role is office based in Midrand.
https://www.executiveplacements.com/Jobs/P/Project-Manager-Document-Management-1201744-Job-Search-7-10-2025-4-06-09-AM.asp?sid=gumtree
7mo
Executive Placements
1
Our company is looking for a Call Center Agent to join our team.Responsibilities:Most of the day will be providing assistants through the phones, webchats or through email;Execute Inbound/Outbound calls, texts and chat while maintaining compliance;Creatively handle objections and qualify customers for sales appointments;Convert phone conversations to highly qualified appointments through relationship building;Processes check orders, performs account file maintenance;Stay current on all service policies, procedures and training updates;Primary Responsibilities;Proficient in online map systems;Maintain excellent attendance and punctuality;Ability to navigate through multiple screens;Check eligibility for potential passengers and provide general information on services;Kindly Call 012 448 5248 or alternatively WhatsApp 067 761 8853Requirements:Excellent communication skills;Training is available for candidates without call centre experience or any formal trainingMust have patience and understanding and enjoy helping people via phone, email or chat messages;Billing inquiries and processing payments, and;Troubleshooting basic technical issues they have with their phone, internet or cable services;
18d
City Centre1
SavedSave
To lead and evolve the customer service function into a strategic, value-generating division that sets industry benchmarks in service excellence, operational efficiency, and customer satisfaction. This role is pivotal in transforming service operations into a profit centre while championing innovation, digital enablement, and cross-functional alignment.KEY RESPONSIBILITIES: (6 months fixed term contract)Define and evolve customer service standards, objectives, and initiatives to align with corporate strategy.Lead and manage the daily operations of the contact centre to ensure efficient service delivery and high customer satisfaction. This includes supervising and supporting agents, providing training, and performance management.Act as the voice of the customer in executive forums, translating feedback into actionable insights for product and service enhancements.Collaborate cross-functionally with departments to align service delivery with broader business objectives.Champion the adoption of CRM platforms, AI-driven support tools, and self-service portals to enhance customer engagement and reduce service friction.Monitor KPIs such as first-call resolution, average handling time, and customer satisfaction scores, using insights to drive continuous improvement.Resolve complex, escalated service issues that require coordination across departments, ensuring timely and satisfactory outcomes.Ensure adherence to regulatory standards, warranty policies, and service-level agreements (SLAs).Implement quality assurance programs and audits to maintain high service standards.Manage resources and budgets to optimize operational efficiency and cost-effectiveness.Champion a service-led culture across the organization, influencing product, sales, and marketing teams.EducationBachelors degree in business administration, Communications, or a related field (preferred).Minimum of 58 years experience in a contact centre or customer service leadership role.Understanding of workforce planning, scheduling, and resource allocation.Proven track record of transforming service operations and implementing best-in-class practices.
https://www.jobplacements.com/Jobs/C/Contact-Centre-Lead-1262237-Job-Search-02-13-2026-04-07-54-AM.asp?sid=gumtree
3d
Job Placements
1
Employer DescriptionProperty development.Job DescriptionYour duties will encompass:Make outbound and inbound calls.Secure viewing appointments.Assist with industry standards for call centres.Provide reports regarding conversion rates.Analysis of marketing statistics to adjust and improve strategy.QualificationsMatricPPRA Fidelity Fund CertificateSkillsMinimum 3 years experience in Call Centre for Insurance.Must have in-depth knowledge of the Cape Town residential rental marketMust relocate from Cape Town and be based in Johannesburg to service our CPT projectsMust be proficient in English, Afrikaans and 1 other official languageAble to sell over the phone.Excellent people skills and good interpersonal relations.Admin
https://www.jobplacements.com/Jobs/P/PAM-17788-Business-Developer-Property--Johannesbu-1258397-Job-Search-2-3-2026-3-47-57-AM.asp?sid=gumtree
13d
Job Placements
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