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Junior Back-office clerk required.Preferably reside in the Chatsworth or surrounding areas.Work experience will be required in the similar sectors:Service station/retail stores/supermarkets/convenience stores.Have excellent computer skills.Knowledge on GRV's, Stock receiving/control and basic back-office duties.Fast learner. Training will be available.Starting salary from R6000 to R8000 per month.email cv to:backofficedbn@gmail.com
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Surgo (PTY) Ltd, a global award winner in the BPO industry, has partnered with an industry leading Retail Group in South Africa.
If you are a qualified Shop / Floor Assistant, experienced in Retail / FMCG, please apply here!
Job Purpose:
To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.
Key Performance Areas (but not limited to):
• To efficiently execute all operational activities at the point of sale in a timely and efficient manner
• To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased
• To ensure the safe handling of cash at all times
• To make customers aware of promotions in order to positively affect sales and to ensure customer satisfaction
• To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service
• To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards
• To support the Groups vision to be the customers first choice health and beauty retailer by living and driving the company values
• To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times Requirements:
• Grade 12
• 1 - 2 years experience in a customer facing role within a retail/FMCG store operations environment
• Understanding of merchandising and promotions principles
• Understanding of stock management procedures
• Skills in customer service excellence
• SA ID / Valid Work Permit (if applicable)
• Well versed in English and any other official South African Language
• Clear criminal record
• Computer Literate Working hours:
• As per operational requirements Salary:
• Market related based on level of experience Position Location:
• Durban, Kwazulu-Natal Should you wish to apply for the position, please apply directly via this job board, please ensure that you quote reference number 202373 subject heading or email body.
Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply. Please note that as a registered member of APSO, Surgo (PTY) Ltd. does not hold applicants accountable for any application fee.
Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email recruitment@surgo.co.za
Surgo (PTY) Ltd. reserves th...Job Reference #: 202373
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To offer exceptional service to all customers by providing knowledgeable service and basic advice on healthcare, nutrition and supplementation in order to maximise sales and build customer loyalty.
*Job Objectives:*
* To deliver exceptional customer service through in-store visibility and proactivity to customer needs through knowledge and understanding of health and supplements.
* To consult with customers and provide suitable advice on healthcare, nutritional and supplement products.
* To drive healthcare sales in line with targets through promotion of a broad range of brands by cross selling and upselling to increase profitability.
* To drive stock availability in the healthcare aisles through compliance with stock management principles and procedures in order to drive sales.
* To prevent wastage in own area by adhering to stock rotation principles.
* To prevent stock losses by following all risk management policies and principles.
* To ensure high standards of hygiene and cleanliness within the store in order to create an appealing shopping environment for customers.
* To implement product merchandising by following the merchandising guidelines and procedures.
* To adhere to all store standard operating procedures.
* To ensure continuity of service by focusing on own development and product knowledge and sharing product information with relief staff.
*Knowledge:*
* Desirable: Basic health, fitness and supplements product knowledge
* Essential: Basic knowledge of retail store operations principles (stock management, merchandising, risk management,)
*Skills:*
* Essential: Good communication and interaction skills
* Customer and service orientation
* Selling skills
* Merchandising skills
* Desirable:
* Basic computer literacy
*Competencies:*
Essential:
* Relating and Networking
* Persuading and Influencing
* Delivering Results and Meeting Customer Expectations
Desirable:
* Following Instructions and Procedures
* Presenting and Communicating Information
* Achieving Personal Work Goals and Objectives
*Experience:*Essential:
* At least 1 year related experience
* Selling skills; customer related training
Desirable:
* Experience working with sports nutrition and vitamin related products
*Education:*
* Essential: Matric (Maths 50%/Maths Lit 60%, English 50% and a pass in Life Science or Physics)
* Desirable: Sports / fitness / nutrition qualification
*Contractual Hours:*
* 38 - 40hrs
*Kindly note only applicants who meet the minimum requirements will be contacted.**All positions will be filled in accordance with our Employment Equity plan. We also encourage people with disabilities to apply.*
*Experience:*Essential:
* At least 1 year related experience
* Selling skills; customer related training
Desirable:
* Experience working with sports nutrition and vitamin related products
*Education:*
* Essential: Matric (Maths 50%/Maths Lit 60%, English 50% and a pass in Life Science or Physics)
* Desirable: Sports / fitness / nu
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNTU1XzU0OTQyX180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1242873&xid=1555_54942
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An exciting opportunity is available with our client in the Pinetown area for a Senior Electroplating Process Engineer, to manage the Quality and Quantity of plated parts per plant according to stock level and customer requirements.
Manage associates reporting to the Plating Process Engineer.Ensure records of equipment daily readiness results are tracked and stored securely.Ensure records of daily additions are recorded and stored securelyEnsure housekeeping of high standard in the lab, plant, stores.Always wear PPE and ensure safety first.
Ensure Plating Plants daily performance is above min requirement of 85%Ensure Plating Plants daily 1st Time Buy-off is above min requirement of 95%Compile stock reports and circulate daily .Review and update PCD’s (FMEA, CP, PFC ) together with the team if and when requiredOversee and contribute to process related corrective actions and G8D’s/ FTR’sDevelop programs and coordinate trials for new projects until production readinessEngage in Kaizen Activities and establish Capex-requirementsKeep all records up to date, update graphs.Maintain good housekeeping in all areas, consistently.Adhere to safety rules and regulations, ensure you wear the required PPE.Engage in Kaizen Activities and establish Capex-requirements
Daily production plans and ensure actual loading is in line with planned loadingPart availability for timeous shipment to customers including correct booking of parts against actual WO’sAvailability of Raw stock/ Chemicals & Auxiliaries in line with production planning, report shortagesCompilation of Quality reports (daily, weekly, monthly) and circulateOversee upkeep of equipment required for plating and inspectionSufficient manpower planning (incl Overtime sheets) for weekly tank maintenanceThickness and step testing is done daily as required, immediately reporting out of control situationsDevelop and maintain a plating jig program, ensuring availability of sufficient number of jigsStrict adherence to approved BudgetMaintain good housekeeping (4S) in all areas, consistently.Perform any reasonable task as required by the manager
Bsc Degree in chemical engineeringChemical/analytical diploma, experience, including chemical maintenance of electrolytes.Minimum Experience: 3-5 Years in the chemical analytical industry.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMTgyOTM1MjI3P3NvdXJjZT1ndW10cmVl&jid=1057585&xid=1182935227
5d
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A career opportunity has become available within an independently owned health, beauty and wellness organisation for a Buyer’s Assistant based at Head Office.
Purpose of the Job: To provide administrative, organisational and technical assistance to the Buyer. To assist the buyer to achieve sales and budgets and acceptable gross profit margins.
Requirements:
2-3years minimum FMCG experience
Must have a flair for FMCG market and industry knowledge
Ability to remain calm and work under pressure
Attention to detail
Team player
Strong negotiation skills
Customer focused
Problem solving skills
Time management
Adaptability
Excellent verbal and written communication skills
Excellent relationship building skills
Excellent organizational skills
Excellent numeric ability
Computer literate with advanced excel skills
A bachelor’s degree in business, supply chain management or related field (advantageous)
Responsibilities include but are not limited to:
Inventory management
Placing orders and following up with suppliers
Creating sales orders for stores
Preparing orders and sales reports for the Buyer to check
Negotiating with suppliers for promotions
Liaising with store managers and other departments
Following up with suppliers on ad hoc spends and quotations
Double checking orders from suppliers
Accounting practices- orders/credits/debits
Excel skills: formulas/v- lookups/pivots/
RITE-FIT STAFFING
Please email: admin1@ritefit.co.za
PLEASE SUBMIT YOUR CV IN A WORD DOCUMENT AND ONLY APPLY IF YOU MEET THE ABOVE REQUIREMENTS.
UNSUITABLE APPLICANTS WILL NOT RECEIVE A RESPONSE.
PLEASE NOTE THAT YOU CAN ONLY APPLY FOR THIS POSITION IF YOU HAVE A CURRENT, VALID WORKING PERMIT FOR SOUTH AFRICA.Consultant Name: Keshnee Pillay
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VACANCY – PLANNER – RETAIL – DURBAN (NORTH)
A career opportunity has become available within an independently owned health, beauty and wellness organisation for a Planner based at Head Office North of Durban.
Purpose of the Job: To develop sales, gross profit and inventory plans that meet the financial targets as set in the category operating plan to meet the business objectives. To study the purchase trends of the customers, seasonal trends for forecasting the purchase of goods for the group.
Requirements:
2-3 years procurement retail planning experience within FMCG
Excellent verbal and written communication skills
Excellent relationship building skills.
Excellent numeric ability.
Team player
Attention to detail.
Work efficiently under pressure
Computer Literate (Planning Information Systems and Microsoft Office)
Work within a budget framework, to ensure correct product selection and adequate cash flow.
Forecast the stock requirements of the business (in terms of range, quantity, and timing)
Plan purchases for the year ahead.
Identify new types of products.
Optimize profitability and efficiency and prepare product buy plans at subcategory level.
Perform pre-season, in-season, and post-season analysis and reviews to uncover opportunities and risks.
Give detailed company progress and performance updates in weekly strategy meetings with senior management.
Core Replenishments and forecasting
Control in flow of stock
Determination of optimal order quantities
Management of markdowns
Analysis and reporting and insights required by business.
Conduct regular Planner/Buyer/Supplier meetings frequently.
Assortment planning for new stores, revamps, and sales promotions.
Work closely with the buyers to develop a strategy for what merchandise they will buy and translates this strategy into numbers.
Liaise with Operations to discuss merchandise and stock issues.
Have an eye for what sells; be involved in the selection process of specific products within each category.
Liaise with replenishment to ensure the correct flow of stock.
Accurate distribution of goods; quantity per store, balance per store, assortment conducive to customer needs and achieve ideal stock cover per store.
Respond to queries from stores timeously.
Purchase order management
Time and task management
Analyse how past buys have performed across the various stores and analyse the current market and customer profile.
Analyse trends and determine how that will relate to the business.
Conduct store visits within the marketplace and prepare insight reports and communicate to the buying team.
Verify the integrity of data to ensure best decisions are made.
Achieve financial results for the organization by setting and meeting sales goals.
Analyse actual sales to plan to monitor progress and develop promotional sales.
Prepare marketing requirements and briefs.
Analyse the promotional strategies and the sale strategy.
Analyse loss of sales
Analyse sales history and constantly monitor sales trends.
Please email: admin1@ritefit.co.za
RITE-FIT STAFFING
PLEASE SUBMIT YOUR CV IN A WORD DOCUMENT AND ONLY APPLY IF YOU MEET THE ABOVE REQUIREMENTS.
UNSUITABLE APPLICANTS WILL NOT RECEIVE A RESPONSE.
PLEASE NOTE THAT YOU CAN ONLY APPLY FOR THIS POSITION IF YOU HAVE A CURRENT, VALID WORKING PERMIT FOR SOUTH AFRICA.
Consultant Name: Keshnee Pillay
5d
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Marketing
& Customer Service AssistantWe
are seeking an energetic and vibrant individual to join our dynamic Marketing
Department. The successful candidate
must have the following: Minimum Requirements·
Matric + Qualification in Marketing ·
2 – 3 years marketing experience - retail
experience advantageous·
Willing to work flexible retail hours when
necessary and required.·
Knowledge of stock rotation, spices and cooking·
Customer relationship building·
Articulate, good, clear modulated voice and
mannerism.·
Driver’s License advantageous ResponsibilitiesProvide excellence with regards to customer care,
inclusive of reviewing, investigating, and responding timeously to all
queries, complaints and requests. Attend to all Social Media messages and comments in an
articulate and professional manner. Attend to Admin duties – processing and placing orders,
completing supplier documentation, updating inventory lists, general adhoc
admin duties like filing etc. Ensuring marketing material is readily available at all
stores, including visiting of stores, ensuring displays are aligned to
marketing strategy and attending to promotional activities at stores. Assisting with new store openings, by ensuring that
hampers, vouchers, etc are available for smooth operations. Kindly forward your cv to recruitment@gorimas.co.za
Should you not
receive a response within 3 days of our application, please consider your
application as unsuccessful. All
positions will be filled in line with the company’s EE goals and objectives.
9d
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Retail Shop Assistant - Richards BayA growing national ladies retailer have vacancies available for Shop Assistants at their store at the Boardwalk Inkwazi Mall, Richards Bay Requirements: - Matric a must - Well groomed - Well spoken - Friendly- Previous Sales Experience in retail sales a must - Customer Service Etiquette - Able to work in a team - Detailed CV with traceable referencesKindly email CV's to sales@justundies.co.za *note, should you not receive feedback within 7 days from your interview, consider your interview unsuccessful.
11d
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Well establish KZN company seeking experienced sales rep to service FMCG / Forecourt stores in the PMB area. Commission based salary. Must have own reliable vehicle. Position available immediately. Please send CV to voorn.chretien@gmail.com
20d
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Well establish KZN company seeking experienced sales rep to service FMCG / Forecourt stores in the Ladysmith area. Commission based salary. Must have own reliable vehicle. Position available immediately. Please send CV to voorn.chretien@gmail.com
20d
Position available for a FMCG Sales Rep in KZN.
**3 years experience required**
We are a long standing business with multi-product sales and are now
looking to add to our sales team.
We are looking for someone who is hard working and committed.
Trustworthy, presentable and punctual.
A minimum of 3 years experience in a similar field.
Have your own reliable vehicle.
Own cellphone with internet and email.
You will be required to service stores on a regular basis.
The ideal candidate would need to cover the KZN region - to be discussed in full.
Preference would be given to candidates with previous rep/merchandising
experience.
Remuneration to be discussed.
Head Office based in Johannesburg.
All CV's can be sent to office@philtertrading.co.za for consideration.
Please note, we will not respond to messages without a CV.
20d
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International retailer is looking for an experienced National Retail Operations Manager to join their team in Durban.We require high energy and career experience in total operations management in the Retail industry. Proficient communicator and analytical thinker with proven ability to develop and supervise cross-functional teams in fast-paced environments. Must be able to use leadership to produce better results. Have an in-depth understanding project management, budgets and management of multiple projects ensuring all goals/targets are accomplished. Demonstrated ability to lead others toward the critical issues at hand to implement successful solutions.Responsibilities will include but not limited to the following:Manage stores nationally through Development Managers and Store Managers by providing support and guidance to ensure goals and objectives set for the region are metMonitor and ensure the consistent implementation of company policy, standards, procedures and systems within the regionManage the day-to-day operations of the 51 stores including inter alia operations, people, contractors, and processes.Ensure stores meet organisational, financial, operational, service and growth goals.Co-ordinate with Marketing teams to maximise turnover of the stores through service excellence (operational effectiveness and delivery)Optimise stock levels, availability and management through buying department and operational excellenceDirect operations accountability, co-coordinating store operations teams to deliver operational efficiency and service levels.Cost management including budgetary alignment and capital expenditure (CAPEX)Management of branch customer interface, ensuring customer satisfaction and business growthResponsible for ensuring security and loss control is in line with company guidelines and policiesJob Related Knowledge:Retail and business acumenSupply Chain ManagementFinancial ManagementSalesReportingPlanning & OrganisingQuality & Regulatory SOPsJob Related CompetenciesDeciding and Initiating ActionLeading and SupervisingCreating and InnovationFormulating Strategies and ConceptsCoping with Pressures and SetbackEntrepreneurial and Commercial ThinkingPlanning and OrganisingDeliver Results and Meeting Customer ExpectationsUsing data to inform decision making processIntermediate to Advanced Microsoft ExcelQualifications and Experience:Grade 12Degree in related fieldMinimum 5 years’ experience in a similar roleExperience in working in a retail/e-commerce company advantageous
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzM3NzI2X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1123058&xid=1266_37726
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Durban - A Chemical warehouse is looking for a Distribution and Warehouse Coordinator to plan, direct, or coordinate the warehouse and distribution operations within a site.DESCRIPTIONDuties:Supervise the activities of workers engaged in receiving, storing, testing, and shipping products or materials.Plan, develop, or implement warehouse safety and security programs and activities.Develop and document standard and emergency operating procedures for receiving, handling, storing, shipping, or salvaging products or materials.Review invoices, work orders, consumption reports, or demand forecasts to estimate peak delivery periods and to issue work assignments.Track and trace goods while they are en route to their destinations, expediting orders when necessary.Develop storage and distribution models that include factors such as warehouse locations, customer locations, or available transportation modes to maximize operational efficiency or sustainability.Prepare and manage departmental budgets.Evaluate locations for new warehouses or distribution networks to determine their potential usefulness. Interview, select, and train warehouse and supervisory personnel.Prepare or direct preparation of correspondence, reports, and operations, maintenance, and safety manuals.Confer with department heads to coordinate warehouse activities, such as production, sales, records control, or purchasing. Arrange for storage facilities when required.Evaluate contractors or business partners for operational efficiency or safety or environmental performance records.Evaluate freight or inventory costs associated with transit times to ensure that costs are appropriate. Develop or implement plans for facility modification or expansion, such as equipment purchase or changes in space allocation or structural design.Develop or implement plans for storage and distribution activities that emphasize technological solutions for sustainability, such as investment in smart or ecofriendly containers, dynamic distribution networks, warehouse renovations, or fuel-efficient fleets.Schedule or monitor air or surface pickup, delivery, or distribution of products or materials.Plan or implement environmental training programs and activitiesREQUIREMENTSCompetenciesTransport Manage the transportation of goods and supplies for a large organization using existing proceduresReview and recommend improvements to procedures to ensure on-time delivery of goods and supplies. Outgoing goods Improve the packaging process by developing an understanding of packaging needs and ideas for prototypes.Incoming Goods Lead and manage large complex warehouse(s) and stores, reviewing current procedures and develop new procedures when required to ensure all goods and supplies are stored and recorded appropriately.Inventory Manage and recommend improvements to the delivery of part of the organizations inventory control program to identify any issues and solve problems.Sourcing collect and analyze the key cost drive
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMjY2XzM5NzQ2X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1138910&xid=1266_39746
2y
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Job Purpose: To provide a constant presence on the shop floor to ensure:Parts are correctly stored, packed and loads are prepared and delivered to customers on time in full.Safety of the team.The customer is supplied good quality parts on time.Implementation of Kaizen activities in the process.Company rules and standards are being adhered to.When rules and standards are not adhered to, record the reasons why and report to Group Leader when remedial action needs to take place.Roles and Responsibilities 1. Shift start-up checklist1.1 Complete shift startup checklist (Form no. FO-MA-008).1.2 Conduct Green Area meeting to a fixed agenda (Form no. FO-MA-009).1.3 Complete Attendance Register (Form no. FO-HR-034).1.4 Issue PPE to Team Members and ensure they meet uniform standards (Form no. FO-HR-035).2. Warehouse Management2.1 Update min/max levels for all stock items on racking and visual management boards.2.2 Expedite low/no stock items from production.2.3 Enforce the use of fixed addresses for all parts and dunnage.2.4 Ensure all parts and dunnage are identified correctly with ID label/Kanban.2.5 Carry out cycle counting as required.2.6 Ensure FIFO system is followed for all parts.3. Safety and Environment3.1 Ensure Team members are following the Safety Rules.3.2 Ensure Team members are following the Environmental Policies and Procedures.3.3 Responsible for clearing safety audit findings.4. Housekeeping4.1 Ensure Team members are following the housekeeping rules.4.2 Responsible for clearing housekeeping audit findings.5. Load Preparation 5.1. Ensure customers orders are packed timeously as per the standard picking time.5.2. Ensure customers orders are packed as per customer packing Specification.5.3. Ensure packers sign labels/Kanban validating correct part, correct bin and correct label/Kanban.5.4. Ensure bins are packed onto pallet on one level, labelled and strapped as per customer requirement.5.5. Ensure label/Kanban has been validated with a 2nd signature for correct part, correct bin and correct label/Kanban.5.6 Ensure Team Members are meeting packing times.5.7 Stand in for Team Members when they are away from their workstation (does not include absenteeism).5.8 Ensure all dunnage is available to meet packing times.6. Delivery6.1. Ensure that parts loaded onto truck are verified from the manifest and Validated.7. Quality Control7.1 Responsible for the quality of parts being packed.7.2 Conduct routine visual inspection to ens
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzY2MjU4X180OTc/dXRtX3NvdXJjZT1ndW10cmVlJnV0bV9tZWRpdW09ZmVlZCZrZXl3b3JkPQ==&jid=1162444&xid=1109_66258
2y
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Manage promotional activity|- Evidence of promotion implementation within 3 days via feedback platform (e.g. IVR/Grapevine/Field Comms/Manual tracking) - Stores compliance with promotional activity - Copies of map notes to be given to staff before promotion starts and should be kept in their files - Ensure all staff understand mechanics of promotion and feedback to RM - Ensure POS is delivered at the relevant store - Management of scorecard Achieve POP objectives|- Management of scorecard - Store files present in all stores according to company standard. - All displays set according to client requirements. - Actual growth/decline of FS objectives. - Minimal complaints from store management - Minimum OOS - PI labels on all products. - Shelf clean and tidy - Stock rotation - Service level checkMonitor new innovations|- All staff have knowledge of innovation - Monitor feedback platform (e.g. IVR/Grapevine/Field Comms/Manual tracking) and feedback to RM (e.g. Speed to market) - Stock availability - Stores informed of innovation - Evidence of relevant contact via email or TVR/TCR Effective teamwork and self management|- Performance Appraisals - Formal and informal feedback Control Expenses|- Expenses within budget parametersEffective and efficient achievement of targets|Effective people management |Pro-active operational excellence|Highly effective business insights and execution|Stakeholder engagement|3-4 years sales experience in FMCG environment at a managerial/ supervisory level|3-4|Essential / Minimum|0-5 years|Relevant Diploma/Degree at NQF level 6 or 7Driver’s license (code 8)Outstanding interpersonal communicationProblem solving and analytical skillsComputer skills Business Acumen / Commercial awarenessAttention to DetailA pro-active thinkerTeam and staff management skillsGood planning and organising skillsNegotiation skillsSelling skillsClear decision-making skills
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xNDE5XzI2NzBfXzQ5Nz91dG1fc291cmNlPWd1bXRyZWUmdXRtX21lZGl1bT1mZWVkJmtleXdvcmQ9&jid=1149319&xid=1419_2670
2y
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Our client based in Durban is looking for a Branch Manager Trainee to join their team. You will be trained up to take over from the Operations Manager who will be retiring in 2 years. Requirements Proven experience as a Retail/ Stores or Assistant Stores ManagerUnderstanding of sales principles and ability to deliver excellent customer service.Strong (verbal and written) communication skills with an ability to build relationshipsEffective presentation and negotiation skillsHigh degree of professionalismGood time-management skills with a problem-solving attitudeContact clients to understand their requirements and work on a sales planProvide after-sales support to retain customersEnsure prompt and accurate answers to clients’ queriesBuild strong client relationships, through regular communicationReport on the status of accountsSuggest company products/services that maximize client satisfactionCoordinate with Account Executives and Account Managers to create customized sales plans for key clientsPromote new products/services to existing customersFully vaccinated for Covid 19. Must be able to work under pressure and pay attention to detail.Core responsibility would be to cultivate new business.Must be well spoken and professional.Thorough understanding of marketing and negotiating techniques.Fast learner and passion for sales.Self-motivated with a results-driven approach.Conduct market research to identify selling possibilities and evaluate customer needs.Actively seek out new sales opportunities through cold calling, networking and social media.Set up meetings with potential clients and listen to their wishes and concerns.Prepare and deliver appropriate presentations on products and services..Ensure the availability of stock for sales and demonstrations.Negotiate/close deals and handle complaints or objections.Collaborate with team members to achieve better results.Gather feedback from customers or prospects and share with sales teams and management.ideal: experience in heavy duty vehicles/truck and trailer parts/Off Road vehicle accessories/Industrial equipment/Vehicle sales.Fast learner and have good problem solving skills.Customer service specialist and target driven essential.Must be computer literate, email / word / excel and needs to be able to spell.Experience in Pastel would be an advantage.Must have a matric certificate. Driver’s license (08) Must be credit clear, no ITC problems or Judgements, no criminal record. Must be independent and an extrovert.Please apply directly online if you meet the above requirements. Please note, due to a very high influx of CVs, our consultants cannot reply to all applicants; because of this we will ONLY contact candidates who are deemed suitable. If you do not hear back from a consultant within 5 to 10 working days of your application, please
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2y
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We are an online store based in Musgrave and are currently seeking a dynamic and proactive Customer Service Representative to join our team at our warehouse. The role involves handling customer service queries, managing social media interactions, promptly responding to calls and emails, and taking charge of any situations that may arise. We are looking for an individual who can oversee daily operations, demonstrate initiative, and uphold honesty and hard work.This unique position extends beyond the conventional customer service role, as it encompasses the vital responsibility of incorporating customer feedback into our operational processes. Working directly from our warehouse, you'll not only be the frontline of communication with our customers through various platforms but also be responsible for liaising with our packing staff to adjust and amend orders based on customer input. This role is as challenging as it is rewarding, requiring a candidate who thrives under pressure and can navigate the fast-paced environment of our operations. However, there is an opportunity for growth within our company, offering the chance to grow through the ranks by demonstrating dedication, skill, and a passion for excellence in customer service.Key Responsibilities:- Addressing customer service queries promptly and effectively- Managing and responding to social media queries professionally- Handling incoming calls and emails in a timely manner- Taking charge and resolving any issues that arise during operations- Process customer feedback meticulously and coordinate with the packing staff to adjust orders accordingly- Navigating daily challenges with a cool head and a problem-solving attitudeRequirements:- Strong initiative and ability to take control of stressful situations- Honesty, reliability, and a strong work ethic- Experience in a similar role is advantageous- Willingness to learn and be trained - Availability to work from Monday to Friday, 9:00 AM to 4:00 PM.Salary is negotiable based on experience. In this role, you will find a challenging yet rewarding environment where your efforts are recognized and rewarded with competitive compensation and opportunities for advancement.If you believe you have the qualities and skills required for this role, please submit your application along with a detailed resume to hebrahim722@gmail.com. We look forward to welcoming a new member to our team who shares our passion for exceptional customer service and operational excellence.
1mo
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The Hospitality Systems Consultant is required to install, maintain and support the products assigned to him/her employees and management.Primary Responsibilities for the RoleMeet with the Project Manager before commencement of an installation to be briefed on any special requirements and to collect all required documentation (airline tickets, visas, pre-installation packs, sign-off documents, licensing & support agreements, etc…).Employees in branches outside Johannesburg are to hold a telephonic meeting with the Project Manager, and further communicate with the Project Manager via electronic mail or fax.Travel to clients’ sites.Install the assigned products to the requirements and satisfaction of the client and Management.If assigned to be Project Leader, the Software Technician will co-ordinate all aspects of the installation as required.The HSC will ensure that, to the best of his/her ability, the project will be completed within schedule.Conduct an exit meeting with the client, during which the sign-off documentation is completed.Be able to liaise with clients and manage the installation, training, refresher training, site visit or any other dealings that the company deems fit.Complete all sign off documentation and time sheets before leaving site.The HSC will not leave site if any outstanding issues are not resolved without explicit permission from Management.The HSC will arrange a handover meeting with the project manager upon returning from a client’s site, during which the project manager will be briefed on all aspects of the installation.The HSC will bring a copy of the clients’ latest database back to the office. All client databases are to be stored on CD in the customer’s file.Hand in all dockets with payment the next day to the administration department. The HSC is also responsible for collection of payment of all unpaid dockets.Any major changes onsite to be communicated to the client in writing.Ensure a signed delivery note is completed on delivery of any system component.Train client, management & staff in accordance with published training standards.Produce training materials as required from time to time.To ensure that the pricelist for repairs/Changes are adhered to and that all monies collected are remitted to Micros SA.To replace/repair/do changes to the best interest of the client and Micros SA.The HSC presents training courses to other Micros Consultants as required.Each HSC is required to support the products assigned to him/her.Each HSC is required to work the 24hr help desk from time to time. Minimum Qualification and Experience Requirements Matric / Grade 12 / EquivalentMinimum 5 – 7 years management experience within Restaurant industryMicros System knowledge essentialMust be available on 24 Hour standby from time to timeMust be available for duty on the help desk from time to timeAbl
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Are you passionate about retail and service excellence? Are you confident to manage a store and lead a team to deliver a competitive advantage for the brand? An exciting and challenging opportunity has become available for a Store Manager. The successful individual will report to the Area Manager.
*Job Purpose:*
* To ensure the efficient operation of the store and service excellence by leading and directing the store operations team in order to meet sales, profit and compliance targets, leading to a competitive advantage for the brand.
*Job Objectives:*
* To ensure the achievement of the stores financial performance by driving and maximising sales, tracking daily targets, weekly and monthly sales plans and proactively taking appropriate action as required.
* To efficiently manage and control all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
* To successfully manage in-store execution of all visual merchandising, ensuring that in-store presentation and promotional standards are maintained and that the appearance of the store is in line with the brand image.
* To ensure competent and motivated employees through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs.
* To adequately schedule staff in line with the Groups labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
* To ensure all administrative responsibilities are attended to in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
* To execute customer service initiatives in store and take corrective action that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
* To build and maintain sound working relationships with relevant stakeholders (centre managers, suppliers, DC’s) to ensure business objectives are achieved and opportunities are maximised.
* To maintain an awareness of customer trends, demographics and needs and monitor the activity of local competitors in order to capitalise on opportunities.
* To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams.
* To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value.
* To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
*Education and Experience Requirements:*
* Essential: Grade 12 (Maths 50% and English 50%)
* Essential: B. Degree or Diploma in retail / finance management, pharmacy or related (External applicants)
* Minimum 2 years’ experience in a store management role within a retail/FMCG store operations environment or successful completion the Clicks Trainee Store Management
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Are you passionate about retail and service excellence? Are you confident to drive sales and build customer loyalty in order to ensure a competitive advantage for the brand? An exciting and challenging opportunity has become available for an Assistant Store Manager. The successful individual will report to the Store Manager.
*Job Purpose:*
* To support the Store Manager in ensuring the efficient operation of the store and service excellence by driving sales and building customer loyalty in order to meet sales, profit and compliance targets, leading to a competitive advantage for the brand.
*Job Objectives:*
* To ensure the achievement of the stores financial performance by driving and maximising sales through the execution of promotional activities and driving cross-selling, up-selling initiatives and superior customer service across the store team.
* To efficiently execute all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
* To successfully execute in-store visual merchandising, ensuring the in-store presentation and promotional standards are met and that the appearance of the store is in line with the brand image.
* To support the Store Manager in ensuring staff are motivated and directed to achieve their targets and performance goals and effectively managed in the absence of the store manager.
* To assist the Store Manager in maintaining the work schedule on a daily basis in line with the Groups labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
* To execute customer service initiatives in store that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
* To attend to all administrative responsibilities in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
* To facilitate the brand being the customer’s first choice health and beauty retailer by living and driving the company values.
*Education and Experience Requirements:*
* Essential: Grade 12 (Maths 50% and English 50%)
* Essential: Relevant Retail/Business Management qualification (External applicants)
* Desirable: Degree in Relevant Retail/Business Management
* Minimum 1 years’ experience in an assistant store management role within a retail/FMCG store operations environment or successful completion the Clicks Trainee Store Management Programme
* Financial management experience (budgets, profit and loss statements, financial ratios, etc.)
*Job Knowledge and Skills Required:*
* Understanding and application of financial management principles
* Retail/FMCG background and understanding of merchandising and promotions principles
* Knowledge of stock, cost, risk and compliance management procedures
* Knowledge of customer service excellence
* Knowledge of labour legislation and IR practices
* Knowledge of people manageme
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