Customer Service Representative Required For Online Store

We are an online store based in Musgrave and are currently seeking a dynamic and proactive Customer Service Representative to join our team at our warehouse. The role involves handling customer service queries, managing social media interactions, promptly responding to calls and emails, and taking charge of any situations that may arise. We are looking for an individual who can oversee daily operations, demonstrate initiative, and uphold honesty and hard work.

This unique position extends beyond the conventional customer service role, as it encompasses the vital responsibility of incorporating customer feedback into our operational processes. Working directly from our warehouse, you'll not only be the frontline of communication with our customers through various platforms but also be responsible for liaising with our packing staff to adjust and amend orders based on customer input.

This role is as challenging as it is rewarding, requiring a candidate who thrives under pressure and can navigate the fast-paced environment of our operations. However, there is an opportunity for growth within our company, offering the chance to grow through the ranks by demonstrating dedication, skill, and a passion for excellence in customer service.

Key Responsibilities:

- Addressing customer service queries promptly and effectively

- Managing and responding to social media queries professionally

- Handling incoming calls and emails in a timely manner

- Taking charge and resolving any issues that arise during operations

- Process customer feedback meticulously and coordinate with the packing staff to adjust orders accordingly

- Navigating daily challenges with a cool head and a problem-solving attitude

Requirements:

- Strong initiative and ability to take control of stressful situations

- Honesty, reliability, and a strong work ethic

- Experience in a similar role is advantageous

- Willingness to learn and be trained

- Availability to work from Monday to Friday, 9:00 AM to 4:00 PM.

Salary is negotiable based on experience. In this role, you will find a challenging yet rewarding environment where your efforts are recognized and rewarded with competitive compensation and opportunities for advancement.

If you believe you have the qualities and skills required for this role, please submit your application along with a detailed resume to hebrahim722@gmail.com. We look forward to welcoming a new member to our team who shares our passion for exceptional customer service and operational excellence.