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Head of Compliance Cape Town
Our Investment Management client seeks the expertise of a Head of Compliance to lead the compliance function for an FCA-authorised investment management firm, maintaining regulatory standing, managing the regulator relationship, and embedding a strong compliance culture. This is a hands-on leadership role operating across live business activity, governance, and incident response in a fast-moving environment.
Salary: Market Related
Position Type: Permanent
Work type: Hybrid
Minimum Requirements:
Relevant Degree Law or FinanceCompliance certifications advantageousSenior compliance experience in financial services, ideally FCA-regulated investment/wealth managementStrong working knowledge of KYC/AML, financial crime and financial promotionsExperience with regulator engagement, audits, monitoring programmes, MI and FCA reportingSound judgement under pressure; able to work in a lean, fast-paced environmentStrong writing skills for board/regulator papersAccurate, on-time FCA submissions and high-quality governance reportingEffective, pragmatic compliance support that enables the business while managing riskStrong incident response and timely regulatory notificationsDocumented, embedded controls and a clear compliance culture across teams
Key responsibilities
1) Day-to-day compliance operations
Provide real-time compliance guidance to investment, operations and customer teams on client queries and live transactionsReview and approve financial promotionsOversee KYC/AML processes, including escalations and high-risk casesRun the compliance monitoring programme while supporting BAU advisory needs
2) Governance & regulatory reporting
Prepare Board/committee papers and coordinate inputs to fixed reporting cyclesMaintain and update compliance policies and procedures in response to regulatory changeProduce management information (MI) and FCA-related reporting within external deadlinesImplement best-practice controls and uplift compliance maturity across the firm
3) Incident, breach & complaint management
Lead triage and response to incidents, breaches and complaints, including escalation decisionsCoordinate with legal, operations and senior leadership during live issuesManage FCA notifications within required timeframesMaintain registers and required documentation to a practical, “real-world” standard (not tick-box)
4) People & capability
Manage and develop a small team; drive consistency of standardsMaintain a strong documentation suite (SOPs, training packs, regulatory updates)
Please apply online
FROGG RecruitmentConsultant Name: Quinton Wright
City Centre
WASH BAY MANAGER.
Strand,
Western Cape
Full-Time
| Permanent Position
We
are looking for a strong, hands-on Wash Bay Manager to lead and control our
wash bay operations.
We
are not looking for someone to simply “supervise.”
We
are looking for someone who can take ownership, drive performance, manage
staff, and maintain high standards every single day.
Minimum Requirements:
Proven experience in a supervisory or management role (automotive
industry preferred).Strong leadership and staff management skills.Ability to work under pressure and meet daily targets.High attention to detail and quality control.Good communication and problem-solving skills.Sober habits & professional conduct.Valid driver’s license.
Key Responsibilities:
Manage and control daily wash bay operations.Supervise and motivate wash bay staff.Ensure quality standards are consistently maintained.Monitor productivity and implement daily performance targets.Maintain discipline, cleanliness, and workflow efficiency.Report directly to senior management.Stock control and basic operational oversight.All management duties related to the wash bay department but not
limited to the above.
What We Expect:
Leadership, not excusesSolutions, not complaintsHigh standards, not shortcutsAccountability, not supervision only
If
you are confident in your ability to manage people, maintain standards, and
deliver results — we would like to hear from you.
Send
your CV to: info@autocarecentre.co.za
Only serious, experienced
candidates will be considered.
Strand
Telesales RepresentativeLocation: Cpl81 Ltd, Cape Town CBDAbout Us:Cpl81 Ltd is a leading provider of procurement in the Energy & Gas sector in Europe. We are dedicated to helping our customers achieve their goals through innovative solutions and excellent customer service.Job Description:As a Telesales Representative, you will be responsible for contacting potential customers in the UK over the phone to promote and sell our products/services. You will be expected to build relationships with customers, understand their needs, and provide solutions that meet their requirements. The ideal candidate will have excellent communication skills, a positive attitude, and a strong desire to succeed.Responsibilities:- Contact potential customers via phone to promote and sell products/services- Build and maintain relationships with customers- Understand customer needs and provide solutions- Meet sales targets and goals- Keep accurate records of sales activitiesRequirements:- Previous experience in telesales in the UK or a similar role- Excellent communication and interpersonal skills- Ability to work in a fast-paced environment- Strong negotiation and closing skills- Goal-oriented and self-motivatedBenefits:- R10 000- R15 000 Basic Salary, Based on experience - Unlimited Commission structure- Training and development opportunities- Friendly and supportive work environmentIf you are passionate about sales and enjoy interacting with customers, we would love to hear from you. Apply now to join our dynamic team and take your career to the next level!Please forward your cv to selwyn@cpl81.comPREVIOUS APPLICANTS NEED NOT REAPPLY.
City Centre
AUTO
CARE CENTRE IS HIRING – FLOOR MANAGER / HR DutiesAuto
Care Centre is a well-established automotive care business known for high
standards, quality workmanship, and a strong team culture. As we continue to
grow, we are looking for an experienced Floor
Manager / HR professional to strengthen our leadership team.This
is a hands-on leadership
role for someone who can lead people confidently, maintain
discipline and standards, and help drive performance on the floor while
supporting HR functions.Key
Responsibilities:
✔ Oversee daily floor
operations and team productivity
✔ Manage staff
performance, accountability and workplace standards
✔ Recruitment,
onboarding and staff development
✔ Assist with HR
processes, communication and team structure
✔ Work closely with
management to build a high-performing team cultureWho
we are looking for:
• Proven experience in management and/or HR leadership
• Strong leadership presence and ability to guide teams firmly but fairly
• Confident decision-maker with a practical, solutions-driven mindset
• Highly organised, reliable and professional
• Comfortable working in a fast-paced, hands-on environment
• Someone who leads by example and takes ownership of resultsRequirementsPrevious experience in a similar role will be an advantageExperience in Health &
SafetyStrong work ethic and willingness to learnAbility to work under pressure and solve problems that ariseReliable, punctual, and honestValid driver’s licence and own transport. Full-time position
Strand
Start ASAPThis
opportunity suits someone who wants to be part of a growing business and make a
real impact through strong leadership and people management.
Send your CV to: info@autocarecentre.co.za
Strand
Results for custome service in "custome service" in Jobs in South Africa in South Africa
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Key Performance AreasBooking Appointments: Schedule appointments for vehicle servicing, maintenance, repairs, and other related services requested by customers.Customer Interaction: Interact with customers via phone, email, or in-person to understand their service needs, address inquiries, and provide information regarding available appointment slots, service options, and pricing.Appointment Scheduling: Use dealership management software or scheduling systems to book appointments, ensuring efficient allocation of service bays and technicians time.Service Recommendations: Provide customers with recommendations for routine maintenance based on mileage, manufacturer guidelines, and vehicle inspection results.Confirmations and Reminders: Confirm scheduled appointments with customers via phone, email, or SMS and send appointment reminders to reduce no-shows and ensure timely arrivals.Documentation: Maintain accurate records of appointments, service requests, customer information, and service histories in the dealerships database or CRM system.Coordination with Service Department: Liaise with the service department to ensure they are adequately staffed and prepared for scheduled appointments, including parts availability if needed.Upselling and Cross-selling: Identify opportunities to upsell additional services or products based on customers vehicle maintenance needs and dealership promotions.Customer Satisfaction: Ensure a high level of customer satisfaction by providing excellent service, addressing concerns or complaints promptly, and following up with customers post-service to ensure their expectations were met.Administrative Tasks: Assist with general administrative duties such as filing paperwork, processing payments, and maintaining a clean and organized workspace.Team Collaboration: Collaborate with other dealership staff, including service advisors, technicians, and parts department personnel, to ensure smooth operations and customer satisfaction.Compliance: Ensure compliance with dealership policies, procedures, and industry regulations related
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About our team and business at Kerston Foods:As a leading force in the food distribution industry in the Western Cape, Kerston Foods thrives on innovation, sustainability, and visionary long-term strategies that set us apart. With an ever-expanding presence, a committed workforce, and an infectious team spirit, were not just a company; were a dynamic growth engine. When you join us, you step into a world where personal growth is nurtured, and where you have the freedom to shape, implement, and drive new ideas across our organization. At Kerston Foods, we encourage a culture of curiosity and accountability, where questioning is a superpower that leads to innovative solutions, ultimately enhancing our business operations.Purpose:To constantly define and analyse KF target market and identify prospective customers and convert potential customers to loyal returning customers. Continuous engagement with existing clients to ensure that they are satisfied with the customer services and products supplied. Increasing sales by developing and maintaining relationships with customers and clients. Analysis and forecasting services product and service needs to guide sales & marketing strategies, as well as procurement & warehouse planning, with consistent feedback and engagement with these departments. Provide support to sales team by providing customer related information for decision making and establish customer specific solutions.Responsibilities:Customer retentionAnticipate customer needs and proactively flag problems before they surface and assist team by escalating, reproducing customer issues until a solution is reached. Gather and analyze data in order to understand problems and address them proactively. Uphold and maintain good customer relationships - value added engagements. Coordinate with team to ensure customer problems and queries are resolved according to set standards and expectations. Retain customers using customer service methods. Customized specific approach and solutions suitable for KF customers. Conduct frequent assessment or gap analysis to maintain customer satisfaction by ensuring suitable customer service and products are provided to customers. Provide assistance and recommendations to sales team to ensure our strategies and approaches remain relevant and can satisfy customer needs. Build relationships with customers providing them with solutions.Sales EffectivenessDrive sales strategies provided by utilizing cross selling and upselling methods to achieve targets. Identify current sales process bottlenecks and inconsistencies for improvement and development. Identify opportunities to increase sales using strategies that provide more value, give the customer more benefits, and create a better overall experience. Assess customers to help you understand customers’ needs to uncover pro
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Customer Management & ProspectingMaintain and update a computerized customer and prospect database as per company protocol.Conduct intensive customer prospecting, making 75 cold calls per week via telephone and 75 in-person visits.Schedule and attend at least 2 face-to-face customer meetings daily.Submit a minimum of 7 valid sales proposals per week.Perform customer follow-ups, care visits, and training sessions.Engage in internal meetings, product demonstrations, and liaise with other company functions.Sales & Business DevelopmentDevelop and execute sales strategies, creating opportunities to market company products and services.Perform daily prospecting calls to generate new business leads and establish contact with decision-makers.Maintain and expand existing customer relationships through regular support and communication.Sales Process & AdministrationDocument customer information, including contact details, existing equipment, and sales requirements.Distribute business cards, sales brochures, and promotional material to potential customers.Respond promptly to sales inquiries via personal visits, phone calls, and email.Prepare follow-up letters summarizing customer interactions and quotations.Discuss and negotiate rental, sales, and service level agreements with clarity and professionalism.Process customer orders efficiently, ensuring timely deliveries.Market Research & ReportingConduct post-sale customer visits to address concerns, offer support, and identify additional needs.Attend planning and review meetings to forecast sales and refine strategies.Monitor and report on sales activities, competitor trends, and market conditions.Participate in product launches, promotions, and training sessions to enhance industry knowledge.Sales Execution & Follow-upsFully cover assigned sales territories through cold canvassing, telesales, and target marketing.Proactively schedule appointments with customers for focused sales campaigns.Follow up on leads from various sources, including referrals, walk-ins, and cold calling.Maintain service excellence by regularly checking in with existing customers and addressing complaints.Approach existing customers for potential upgrades, ensuring settlements before appointments.
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Job Introduction The Workshop Manager is responsible for the effective planning, coordination, and control of all workshop operations to ensure optimal productivity, quality, safety, and customer satisfaction. The role involves leading and motivating workshop staff, managing work-in-progress, controlling costs, and ensuring compliance with dealer operating standards, HSE requirements, and manufacturer procedures. By maintaining strong customer relationships, supporting service solution sales, and continuously improving workshop performance through KPI management and operational excellence, the Workshop Manager plays a key role in achieving business and financial objectives. Job Description:Workshop management Manage and plan the daily operations of the workshop, working with and acting on deviations. Leading and motivating the workshop and service staff and services salesman personnel.Set routines for daily planning and follow up meeting on WIP and Parts.Carry out regular meetings with workshop staff and Technicians.To minimise WIP in the workshop to below 50 open job cards and capitalise on hours sold.Develop, implement, monitor standards and routines, maintaining a high standard of cleanliness and tidiness within the workshop.Monitor the ongoing condition of workshop tools and equipment, arranging purchase, repair, and calibration.Monitor and handle deviations, initiate proper actions and escalations.Promote and work with Dealer Operating standards to ensure uniform quality standards in all areas of the business.Coordinate the Spare parts activity to ensure parts availability together with Parts Manager, to ensure service exchange and warranty parts procedures are adhered to.Manage the workshop facilities and HSE together with Safety Officer.Create working time schedules for work shifts.Attend to daily workshop reporting, regarding WIP, Efficiency, Productivity, Debtors and Creditors.Workshop customer relations develop and manage customer relationships ensuring that customer needs are met and services are developed to meet the future needs of the customer.Build and maintain the right level of relationships with customers representatives.Monitor the processing of complaints and process major or complicated complaints.Assist workshop personnel and customers regarding technical issues.Participate in meetings with key customers when required.Workshop service solution sales increase service solutions sales by developing, Coordinate the spare parts activity to ensure parts availability together with Parts Manager, to ensure service exchange and warranty parts procedures are adhered to.Manage the workshop facilities and HSE together with appointed safety staff and safety committee.Create working
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Job Placements
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A recent professional profile photo is to accompany your applicationEMPLOYMENT TYPE : PermanentSECTOR : Sales / RetailBASIC SALARY : R8000.00 R9000.00START DATE : A.S.A.P / ImmediateREQUIREMENTS:Matric (essential)Minimum 3+ years internal sales and/or customer service experienceMinimum 3+ years retail/shop floor experience within a similar industryClear credit recordDemonstrated ability to deliver results / proven track record in retail salesSelf-motivated, proactive, independent worker and a strong team playerWell-groomed appearanceDisplays pride in themselves and their workEffective communication skillsExcellent customer service, care, and problem-solving abilitiesGood planning, organizing, and time management skillsNeat and tidyFriendly and helpful disposition with a positive attitudeGood administrative skills accurate and detail-orientedProficient in MS Word, Email, and Internet use DUTIES: Sales Service:Maintain and grow the retail team budget by offering customers what they require, up-selling, and cross-selling.Encourage customers to complete the customer information form for our database. Customer Service:Be proactive in assisting walk-in customers.Take phone orders professionally and ensure that the order is ready for the customer as agreed.Meet, greet, and assist customers.Offer customers the products they want.Suggest additional products that complement the products being purchased.If the required product is not in stock, find and offer an alternative product. Housekeeping:Ensure products are neat and tidy, on the correct shelf, hook, or in the correct container/position.Keep all surface areas in the responsible workstation clean.Maintain a high standard of overall condition and appearance of the workstation.Keep the workstation neat and tidy at all times.Ensure all products are returned to their correct places after serving a customer.Keep the sample rail up to date. Stock Management:Order and update stock daily, as required.Conduct stock takes on request.Inform the Retail Supervisor of low stock or empty bin cards by noting it in the supplied book.Notify the Retail Supervisor of any items requested by customers that are not kept in stock. Merchandising:Ensure pricing and codes are visible at all times.Arrange and merchandise products.Update prices and codes on a da
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Job Placements
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Purpose of the position:To provide friendly and speedy customer services ensuring that cash sales and EFT transactions are completed accurately and efficiently.Preferred Requirements:Matric (Basic Maths)1-year Retail Cashier experienceExcellent communication skillsComputer Literacy (Word & Excel)Ability to work under pressureKnowledgeCustomer ServicesCustomer ComplaintsProduct & Pricing knowledgeCustomer refunds & exchanges (Manager Authorization)General HousekeepingGeneral Administration
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Job DescriptionProvide technical support, service coordination, and after-sales customer assistance within a managed print services environment. The role focuses on monitoring print fleet systems, managing service schedules, supporting installations, handling consumables, and ensuring SLA customer satisfaction.Location: Century City, Cape TownKey ResponsibilitiesLog service calls and manage engineer schedules for SLA customers.Oversee print fleet monitoring software, including reporting and device management.Assist with installations, job card tracking, and ticket closures.Manage warranty claims, quotes, and invoicing for service calls and consumables.Monitor consumable levels and coordinate ordering and pricing comparisons.Support CPC and SLA billing, escalations, and contract administration.Provide remote and onsite technical customer support when required.Assist with forecasting and supply management.Requirements & ExperienceValid drivers license (own vehicle preferred).Experience in IT support or technical coordination.Strong Microsoft Excel skills (spreadsheets, formulas, filtering, calculations).Knowledge of managed print services environment is advantageous.Excellent organising, scheduling, and time management skills.Ability to work accurately under pressure.Strong problem-solving mindset and reliability.Additional NotesCandidate may be required to travel to customer sites to resolve technical service calls.Experience with print fleet management systems will be beneficial. Application Process:
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9h
Job Placements
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Our workshop in Hillcrest, Kwa Zulu - Natal, is looking for a Workshop Manager.
MUST have a valid drivers license!
Applicant who has previously worked for an aftermarket service center such as BOSCH, e-Car, Car Service City, CARtime, Car Care Clinic etcc, will be given preference.
Requirements:
Must be able to speak English and Zulu
Customer service skills
Communication skills
Comprehension skills
Mechanical expertise
Troubleshooting skills
Math and writing skills
Computer skills
Automotive Service Advisor.
Salary, negotiable + Commissions
Working Hours: Mon-Fri 07:00-17:30
Sat 07:30-13:00
Start Date: ImmediatelyResponsibility:Greeting customers and directing vehicles to an available technician.
Consulting with technicians about needed repairs and alternatives that can be offered in place of expensive repairs.
Answering customer questions about service outcomes and consulting with technicians when necessary.
Informing customers about potential cost savings and warranty protections.
Assisting customer with quotations and bookings.
Overseeing and managing the service center’s scheduling and workflow.
Informing customers of changes in service or when their vehicle is ready to be picked Manage mechanics, fitters, and cleaners
Control and monitor productivity workshop technician.
Ensure that parts arrive on time.
Ensure that the technician comply with their Check List.
Ensure that all staff complete their daily Productivity Report.
Ensure that all work is carried out safely.Salary: R12000Job Reference #: CARtimeConsultant Name: CARtime KwaZulu Natal
4d
CARtime
1
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Location: Cape TownIndustry: Logistics / Freight ForwardingCompany OverviewA well-established logistics provider operating across import and export freight, working closely with shipping lines, transporters, cold stores, and internal operational teams. The business manages high-volume cargo flows and services a diverse customer base across multiple trade lanes.Role OverviewThe Internal Sales Coordinator supports the commercial function by acting as a central link between customers, carriers, and internal teams. This role requires a solid understanding of import and export logistics, costing, and rate management, combined with strong coordination and communication skills.The position suits someone early to mid-career in logistics who is commercially minded, detail-oriented, and comfortable working in a fast-paced operational environment.Key ResponsibilitiesAct as a key internal point of contact for customers, carriers, transporters, and cold stores.Manage customer correspondence, queries, and escalations, ensuring timely resolution.Maintain and update customer rate sheets, including import and export pricing.Request and manage competitive rates across carriers and service providers.Respond to customer enquiries with accurate service, pricing, and operational information.Support the Commercial Manager with customer, carrier, and service provider relationships.Attend commercial and management meetings and communicate actions internally.Coordinate with finance on sales-related costs and pricing queries.Support reefer operations and documentation teams to ensure correct carriers, service providers, and contract numbers are applied.
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9h
Job Placements
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Key Responsibilities Ensure OTIF deliveries and resolve delivery/return issues.Oversee accurate processing of returns, credits, and documentation.Lead, coach, and manage the customer care team.Improve customer service processes and drive continuous improvement.Build strong relationships with internal stakeholders.Prepare service performance reports and provide insights for improvementMinimum RequirementsMatric (Supply Chain/Logistics qualification advantageous)35 years experience in customer service or supply chainStrong knowledge of order fulfilment, deliveries, and returnsExperience with process optimisation and SOP developmentProficiency in ERP systems (Syspro) and MS ExcelStrong leadership, communication, and problemâ??solving abilitiesStrong planning and organisingAnalytical and processâ??improvement focusAbility to perform under pressureIf you have not had any response in two weeks, please consider the vacancy application unsuccessful. Your profile will be kept on our database for any other suitable roles / positions.
https://www.jobplacements.com/Jobs/C/Customer-Care-Team-Leader-1265940-Job-Search-02-25-2026-04-13-19-AM.asp?sid=gumtree
9h
Job Placements
1
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