CUSTOMER (TECHNICAL) SUPPORT SPECIALIST (DATA ANAL

Based East Rand. Multinational Group which has small & highly professional offices around the world is seeking a Customer Support Specialist for their Southern African Region (South Africa, Namibia & Botswana markets). The Corporate Holding Company overseas, manufactures their niche products and is the worlds most trusted original equipment manufacturer (OEM) with their machinery/equipment as well as all the spares being exported and assembled at each Customers site. In addition to their core products being sold, there are accessories & upgrades, on-site audits, repairs & maintenance, spare parts, training and support which are sold to all their Customers individually (and are all currently in the Mining Sector). Their machines/equipment are state of the art and the overseas Holding Company has received multiple awards in their country of origin. The Company is deemed as an employer of choice and each Office internationally consists of an experienced team of Engineers and Technicians. The culture of the business is informal yet professional with a high work ethos, transparent, target driven, passionate and all staff are very hands-on from top to the bottom. This candidate will focus on account services support for the Key Account Managers, Customer Support Technicians and Technical Experts in the Company and especially analysing data, viz, taking historical data and converting this information into Proposals and Quotations.

Key performance areas, inter alia, include:

• Timely delivery of spares and services.
• Service data analysis to assist the Key Account Managers with data insight to support their account management and services decisions.
• Generation of Quotes whilst liaising frequently with the various Companys Technical Experts (either locally or overseas), Customer Support Technicians & Key Account Managers. Furthermore, the candidate will liaise directly with their Mining Customers as and when the need arises.
• Assist Key Account Managers with spares/technical services quotes whilst the Key Account Managers are travelling to site and undergoing site visits.
• Proactively build rapport with the Customer Support Technician, Asset Support and Sales Team Members so as to support the execution of day to day activities related to service sales opportunity.
• Daily service support tasks.
• Assist in administration, analysis, assessment and management of critical Customer data which will include looking at historical data & information and editing dashboards using Power BI (the dashboard is prepopulated but requires applicable adjustments & amendments). Informed decisions can then be made to the various Stakeholders. This will also include the Warehouse Manager in terms of stock availability, especially stock shortages which will then need to be ordered from the Corporate Holding Company overseas. Therefore collaboration will also be required
  
  https://www.executiveplacements.com/Jobs/C/CUSTOMER-TECHNICAL-SUPPORT-SPECIALIST-DATA-ANALYST-1256285-Job-Search-3-2-2026-1-24-03-PM.asp?sid=gumtree