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Bookings Clerk

7 hours ago140 views
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General Details
Location:
Stellenbosch, Cape Winelands
Advertised By:Agency
Company Name:Job Placements
Job Type:Full-Time
Description
Key Performance Areas
  • Booking Appointments: Schedule appointments for vehicle servicing, maintenance, repairs, and other related services requested by customers.
  • Customer Interaction: Interact with customers via phone, email, or in-person to understand their service needs, address inquiries, and provide information regarding available appointment slots, service options, and pricing.
  • Appointment Scheduling: Use dealership management software or scheduling systems to book appointments, ensuring efficient allocation of service bays and technicians' time.
  • Service Recommendations: Provide customers with recommendations for routine maintenance based on mileage, manufacturer guidelines, and vehicle inspection results.
  • Confirmations and Reminders: Confirm scheduled appointments with customers via phone, email, or SMS and send appointment reminders to reduce no-shows and ensure timely arrivals.
  • Documentation: Maintain accurate records of appointments, service requests, customer information, and service histories in the dealership's database or CRM system.
  • Coordination with Service Department: Liaise with the service department to ensure they are adequately staffed and prepared for scheduled appointments, including parts availability if needed.
  • Upselling and Cross-selling: Identify opportunities to upsell additional services or products based on customers' vehicle maintenance needs and dealership promotions.
  • Customer Satisfaction: Ensure a high level of customer satisfaction by providing excellent service, addressing concerns or complaints promptly, and following up with customers post-service to ensure their expectations were met.
  • Administrative Tasks: Assist with general administrative duties such as filing paperwork, processing payments, and maintaining a clean and organized workspace.
  • Team Collaboration: Collaborate with other dealership staff, including service advisors, technicians, and parts department personnel, to ensure smooth operations and customer satisfaction.
  • Compliance: Ensure compliance with dealership policies, procedures, and industry regulations related
    https://www.jobplacements.com/Jobs/B/Bookings-Clerk-1252598-Job-Search-03-03-2026-00-00-00-AM.asp?sid=gumtree
Id Subtitle 1351278084
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Job Placements
Selling for 1 year
Total Ads4.54K
Active Ads4.54K
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