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REQUIREMENTS, EXPERIENCE AND QUALIFICATIONS/TRAINING•Technical trade (Plumber, HVAC, Carpenter) is advantageous.•Experience as a maintenance technician or in a similar role, preferably within the healthcare setting.•Knowledge of electrical, plumbing, HVAC systems, as well as general maintenance practice.•Familiar with hand and power tools used in maintenance and repair work.•Ability to work within an interdisciplinary team.•Excellent attention to detail and time management skills.•Ability to prioritise tasks and work efficiently.•Computer literate.•Own transport and valid driver’s license are essential.RESPONSIBILITIES•Assist in performing routine repair and maintenance tasks throughout the facility.•Perform regular inspections of equipment and pin-point potential issues.•Respond to, action, and keep record of all maintenance tasks. This includes a preventative maintenance schedule and record.•Assist with installation of equipment and the maintenance thereof.•Ensure compliance with safety regulations and procedures.•Maintaining a clean and organised work area.•Stay updated on the latest maintenance techniques and industry trends with ongoing training and development, as identified.KEY COMPETENCIES•Communication.•Collaboration.•Analysis & decision making.•Safety and quality.•Initiative-taking.•Flexibility and willingness to work overtime.•Available to be on standby for emergencies.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly9lbi16YS53aGF0am9icy5jb20vY29vcG9iX19jcGxfX18xMTA5XzE4NTcyM19fNDk3P3V0bV9zb3VyY2U9Z3VtdHJlZSZ1dG1fbWVkaXVtPWZlZWQma2V5d29yZD0=&jid=1786884&xid=1109_185723
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Reporting to the Food Technologist – Micro
Job Duties & Responsibilities
Applying all micro procedures.Preparation of agars.Sterilization of micro equipment and area.Sampling, testing and plate counting of all micro samples according to procedures.Weekly CIP micro tests to evaluate effectiveness of cleaning according to procedure.Micro testing of final products after shelf life.Always ensure tests are completed accurately.Maintenance and cleaning of equipment in micro lab.Recordkeeping of all micro results and daily equipment verification.Assistance with shelf-life studies.Assistance with scheduling and completing monthly sterilization tests for lines.Timeously report OOS (Out of Specification) results and deviations to supervisor.Apply 5-S principals in workplace.Assists with incoming inspection when needed.Ensure accurate traceability of raw materials and final product.Assist with GMP and Internal audits.Ad-hoc tasks requested from time to time by the supervisor/department head.
Our ideal candidate must have:
Qualifications – National Diploma Food Technology/ BSc Food ScienceExperience 1-2 yearsBasic course in Microbiology
Other attributes:
AccuracyAble to work independentlyAble to do routine work every dayComputer skillsWork under pressureAble to prioritize workload
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8zMzI3NDk4Nzc4P3NvdXJjZT1ndW10cmVl&jid=1695468&xid=3327498778
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We are currently seeking a qualified Laboratory Technician to join our team for a 3-month fixed-term contract within the Microbiology/Clinical Pathology discipline. Candidates must be based in and around Polokwane. PurposePerform and oversee diagnostic analyses on patient specimens to ensure precise laboratory test results.Key Responsibilities:Adhere to daily health and safety measures.Execute preventive equipment maintenance based on the schedule.Document temperature readings and equipment maintenance following SOPs.Maintain compliance with in-lab Turnaround Time (TAT) and quality standards.Efficiently manage stock on the bench.Evaluate and process samples for further analysis.Execute tests in accordance with SOPs and verify results.Understand the physical and chemical principles underlying various analyses.Complete corrective action and troubleshooting logs for QC and equipment issues.Conduct Instrument Quality Controls (IQC) and External Quality Assurance (EQA).Document Non-Compliance (NC) and address customer complaints.Manage Overdue and Pending Lists.Identify abnormal results and report following SOPs.Conduct Data Checks as per SOP.Address uncertainty of measurement.Participate in inter-lab comparisons and validations.Actively participate in CPD activities.Present one CPD session annually in the 2nd and 3rd year.Requirements:National Diploma: Biomedical Technology/ Bachelor of Health Science: Laboratory Science.HPCSA registration as a Laboratory Technician in Microbiology/Clinical Pathology.Preference for candidates with Microbiology experience.0-3 years’ experience, including internship.Proficient in sample collection and analysis of blood, tissue, and body fluid.Knowledgeable in the usage of specialized instrumentation.Familiarity with infection control and sterilization protocols.Accurate interpretation of results.Establish and monitor programs ensuring data accuracy.Strong organizational skills and attention to detail.Problem-solving and troubleshooting ability.Ability to work independently and collaboratively.Excellent communication skills (verbal, written, and presentation).Computer literacy.Effective time management and evaluation skills.
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This role will see you as an experienced, qualified, innovative, committed and energetic individual who will be required to operate under various disciplines, manufacturing and process environment:
• Knowledge and experience with P.L.C and S.C.A.D.A systems that interface and operate manufacturing machinery, associated process plant that service and supply such machinery are key performance areas for this position.• Services such as steam, water, air and chemical dosing form a key input to the quality, efficiency and operation of the manufacturing machinery as does their measurement and control.• Knowledge and ability to interrogate, fault find and repair the above systems is key to the success of this position.• Knowledge and skills in instrumentation relative to pressure, level, temperature, flow, mass, control valves, their application are also key to this position.• Electrical power supply is a major input to the plant Measurement of consumption and demand systems are in place, support of these systems is required by this position.
Essential requirements for the above position are as follows:• S4/N6 or equivalent. • Plant/equipment maintenance experience as well as a fault finding background.• Relevant experience in a manufacturing environment (Minimum 10 years).• Computer literate in Microsoft Office applications.
Please forward CV and ALL supporting documentation to, caree-lee@profilepersonnel.co.za.
Should you not hear from Profile Personnel within 14 days please consider your application unsuccessful for the vacancy. Please note all applications will automatically be added to our database for future vacancies.
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Maintenance Technician/Millwright required for a reputable water treatment company based in Cape Town, Western Cape
Requirements :
Min Five years’ experience as Qualified Millwright (Red Seal) having undergone apprenticeship or equivalent training with accredited institution.Wireman’s license would be an advantage or studying towards obtaining it.Five years relevant experience in maintenance of large electrical and mechanical installations. Must have a strong mechanical /electrical background and be able to trouble shoot accurately and quickly.Five years relevant experience in SCADA and PLC control systems as well as field control instrumentation.Strong computer literacy in Microsoft Office software packages.Minimum Code 08 valid driver’s license. Must be prepared to drive long distances and sleep out when necessary.Must perform standby duties and be able to respond promptly.Be medically fit and as this position will be required to execute maintenance projects for Clients that have mandatory vaccination policies in place, the successful candidate would require to be COVID-19 vaccinated.Proven record of satisfactory prior performance.Good communication skills
Responsibilities:
Ensure application of and adherence to the Maintenance Information system (Service Manager) and ensure all assets are clearly marked and controlled with Asset Register.Attend to break-downs and prioritize jobs promptly.Plan & perform routine Preventative and Corrective maintenance and repairs of the electro-mechanical equipment in a professional and cost-effective manner, timeously.Apply sound human resource principles, administration and control procedures in order to meet performance objectives.Ensure safety and housekeeping meets the standards as set out in terms of the Occupational Health and Safety Act at high level and comply with all applicable ISO system requirements and ensure continual improvement of these systems.Ensure that specified, approved and contractual required stock levels are kept.High standard of Monitoring and Reporting on electro-mechanical plant condition.Assist with pricing, tendering and implementation on new electrical, mechanical and civil installations
Should you wish to apply please email your CV through to Kerry O’Hagan at Kerry@profilepersonnel.co.za
Only shortlisted candidates will be contacted. Should you not receive a response within 14 days please consider your application unsuccessful. We will keep your CV on our database for any other relevant roles that may arise.
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Assist staff with installation, configuration and ongoing usability of desktops, laptops, peripheral equipment and software complying with given standards and guidelines.
Participate in varied computer platforms in multi-layered client server environment. Train and guide staff hardware and software usage. Participate in important technological department projects and perform problem diagnosis of network and desktop environment under IT Management direction.
Primary Responsibilities for the Role
Update and maintain computer inventory and surplus equipment. Maintain and resolve issues on LAN/WAN, VoIP telephone, Biometric, Video systems and other computing equipment.Ensure desktop computers interconnect seamlessly with diverse systems.Interact with vendor support contacts to resolve technical problems with desktop computing equipment and software.Recommend and implement upgrades on systems to ensure longevity.Assess functional needs to determine system purchase specifications.Identify and repair hardware and network connectivity issues.Establish VPN access for all remote users.Assist in technical upgrading and maintaining of entire desktop systems.Support in testing and deployment of new applications and systems.
Minimum Qualification and Experience Requirements
Grade 12/ Matric CertificateCompTIA A+ or equivalentCompTIA N+ or equivalentITIL FoundationMCP or equivalentMCSE, MCSA Windows 10, MCSA 365 or equivalent2- 4 years practical service delivery experience in the IT industry; as an IT support or desktop support technician.
In accordance with Adapt IT’s Employment Equity plans and goals, preference will be given to suitable applicants from the designated groups as defined by the Employment Equity Act of 55 of 1998 and subsequent amendments thereto.
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Technician required for a reputable office automation company based in East London, Eastern Cape
Requirements:
2 years or more industry experienceNetwork and security infrastructure knowledge- CISCO, HP, UNIFI, FOTINETFirewall and IDS/IPS rules, ACLS , VLANS with 802.1XWindows enterprise environmentQualifications in A+, N+Technical knowledge of computers, operating systems and widely used computer applicationsVOIP Experience
Responsibilities:
First-line organization-wide supportRemote or on-site support that may include travellingNetwork and security supportBuild, configure and repair computer hardware and other devicesTroubleshoot to determine the best solution based on a problem presented by a userInstallation and configuration processesWindows enterprise environment experienceInstalling and configuration of Windows 8,10
Should you wish to apply please email your CV through to Kerry O’Hagan at Kerry@profilepersonnel.co.za
Only shortlisted candidates will be contacted. Should you not receive a response within 14 days please consider your application unsuccessful. We will keep your CV on our database for any other relevant roles that may arise.
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Assist staff with installation, configuration and ongoing usability of desktops, laptops, peripheral equipment and software complying with given standards and guidelines.
Participate in varied computer platforms in multi-layered client server environment. Train and guide staff hardware and software usage. Participate in important technological department projects and perform problem diagnosis of network and desktop environment under IT Management direction.
Primary Responsibilities for the Role
Update and maintain computer inventory and surplus equipment. Maintain and resolve issues on LAN/WAN, VoIP telephone, Biometric, Video systems and other computing equipment.Ensure desktop computers interconnect seamlessly with diverse systems.Interact with vendor support contacts to resolve technical problems with desktop computing equipment and software.Recommend and implement upgrades on systems to ensure longevity.Assess functional needs to determine system purchase specifications.Identify and repair hardware and network connectivity issues.Establish VPN access for all remote users.Assist in technical upgrading and maintaining of entire desktop systems.Support in testing and deployment of new applications and systems.
Minimum Qualification and Experience Requirements
Grade 12/ Matric CertificateCompTIA A+ or equivalentCompTIA N+ or equivalentITIL FoundationMCP or equivalentMCSE, MCSA Windows 10, MCSA 365 or equivalent2- 4 years practical service delivery experience in the IT industry; as an IT support or desktop support technician.
In accordance with Adapt IT’s Employment Equity plans and goals, preference will be given to suitable applicants from the designated groups as defined by the Employment Equity Act of 55 of 1998 and subsequent amendments thereto.
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New Vacancy Available!! Our well known client in the Manufacturing Sector is looking to employ a Mechanical Laboratory Technical Specialist to join their dynamic team in Middelburg.
Job Description:
Ensuring that the quality of testing performed in the Mechanical Laboratory is in line with the required standards of the business and the laboratory.
Conducting non-routine test work, continuous optimization of processes, development of new test methods, improving existing test methods, solving technical problems and ensuring that all relevant systems are updated and changes implemented accordingly.
Perform validations, identify criteria for revalidation as well as compile validation documentation.
Commission equipment and instruments in line with the required Laboratory practices and procedures.
Maintain and improve current quality control systems to ensure validity and accuracy of testing.
Perform the required internal calibrations and/ or verifications on relevant equipment.
Evaluate quality critical suppliers
Job Requirements:
Minimum qualification required is a BEng (Metallurgy and Material Science / BSc. (Hons) Material Science.
A minimum of 2 years’ relevant laboratory experience at technician level in testing and quality management.
Possess knowledge of mechanical and metallurgical testing and processes, statistics and quality control systems, testing equipment principles, root cause analysis, method development and method validation, as well as data analysis and interpretation
Must be computer literate
Experience as a Technical signatory in an ISO 17025 accredited laboratory will be an added advantage
Technical skills required; Mechanical and metallurgical testing and equipment, statistics, quality principles, in depth problem solving and root cause analysis
Basic people management skills required include conflict resolution, coaching and mentoring and written and oral communication
Personal competencies required; time management, initiative, attention to detail, integrity, self-discipline, proactive, sound judgement and ability to work independently
SECTOR: Manufacturing
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Assist staff with installation, configuration and ongoing usability of desktops, laptops, peripheral equipment and software complying with given standards and guidelines.
Participate in varied computer platforms in multi-layered client server environment. Train and guide staff hardware and software usage. Participate in important technological department projects and perform problem diagnosis of network and desktop environment under IT Management direction.
Primary Responsibilities for the Role
Update and maintain computer inventory and surplus equipment. Maintain and resolve issues on LAN/WAN, VoIP telephone, Biometric, Video systems and other computing equipment.Ensure desktop computers interconnect seamlessly with diverse systems.Interact with vendor support contacts to resolve technical problems with desktop computing equipment and software.Recommend and implement upgrades on systems to ensure longevity.Assess functional needs to determine system purchase specifications.Identify and repair hardware and network connectivity issues.Establish VPN access for all remote users.Assist in technical upgrading and maintaining of entire desktop systems.Support in testing and deployment of new applications and systems.
Minimum Qualification and Experience Requirements
Grade 12/ Matric CertificateCompTIA A+ or equivalentCompTIA N+ or equivalentITIL FoundationMCP or equivalentMCSE, MCSA Windows 10, MCSA 365 or equivalent2- 4 years practical service delivery experience in the IT industry; as an IT support or desktop support technician.
In accordance with Adapt IT’s Employment Equity plans and goals, preference will be given to suitable applicants from the designated groups as defined by the Employment Equity Act of 55 of 1998 and subsequent amendments thereto.
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8yNDUzNDQ3OTI0P3NvdXJjZT1ndW10cmVl&jid=1241861&xid=2453447924
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Our client based in Midrand, Johannesburg, is looking to employ a Workshop Sales & Consulting Team Leader (Automotive Market).
JOB DESCRIPTION
An opportunity exists for a Team Leader in the Workshop Sales & Consulting department. The purpose of the role is to drive the team to expand and develop the growth of workshop concepts.
Duties may include but are not limited to:
Drive and develop, implement and maintain quality standards in accordance with relevant audit guidelinesSupport the team with regional audits of dealer and wholesaler warranty claimsEnsure the team supports the drive of sales to the workshops with test equipment & software and enforce support from the team to the workshopsDrive the team to enforce compliance standards through the networkDrive the team to support technical training to the workshopsSupport the development and lead concept strategySupport the formulation and implementation of growth strategiesTNS, QTY and EBIT responsibility for the departmentDevelop and lead network expansion accordingly to mid- and long-term business planLead the team to analyse competitors’ activities and assess opportunities for business developmentFormulate and implement specific recruitment and consultancy strategy in defined focused countries in alignment with the workshop concepts & service department and relevant supporting departmentsOrganize, lead, & participate in regular and Ad Hoc meetings
MINIMUM REQUIREMENTS
5 years+ experience in workshop sales and consultancyFully proficient in English (Speak, read, and write)Computer literate with excellent skills in MS Word, Excel, PowerPoint, and OutlookSAP knowledge and experience advantageousTechnical understanding of the automotive industry, specifically the workshop environment, is mandatoryValid Drivers License is mandatory
PERSONAL CHARACTERISTICS
Self-motivated and disciplinedDetail orientedInterpersonal skillsAbility to take initiativeWillingness to learnAnalytically inclinedAbility to build sustainable relationships
QUALIFICATIONS
Grade 12 / Matric Certificate and a Diploma / Degree in Marketing, Business Administration or related fieldWorkshop Technician Qualification
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Role Description
This position is responsible for specialist, high-level technical output for the installing, testing, tuning, optimising, diagnosing problems, repairing, upgrading and maintaining both externally and internally supplied hardware and system software. This person will be responsible for high-level troubleshooting and system security, and ensuring repairs are undertaken in accordance with organisational policy and standards and required to prepare progress reports for all work performed.
Daily Responsibilities include:
Telephonic & remote 2nd line technical support to internal 1st line as well as customersIT technical solution design, deployment, maintenance, administration, troubleshootingTeaming and Communication skillsWork in a teamCommunicate Successfully
Risk & Compliance Responsibilities
Adhering to the conflicts of interest and confidentiality policies and advising management of any possible issues.Being alert to possible and actual breaches of procedures and regulators rules and reporting them to management.Maintaining client confidentiality, and ensuring that client data is protected, encrypted, transported securely and is stored away each evening and if sensitive information, that it is locked away.Ensuring keeping up to date on procedures and best practice relevant to job responsibilities, to avoid operational losses from crystallizing.
Person Specification
Mandatory Qualifications:
6 to 8 years related experienceMS-500 Microsoft 365 Security Administration,MS-100 Microsoft 365 Identity and Services,MS-101 Microsoft 365 Mobility and Security
Preferred Qualifications:
Degree/Diploma in Computer Support/IT/similarAZ-103 Microsoft Azure AdministratorWindows Server
Skills Required:
Communication SkillsWilling to learn / Adaptable / Problem SolvingEffective Time Management / Planning skillsWilling to work with a team & mentoring skillsSelf-motivator
Technical Skills Required:
Deployment, maintenance, administration, troubleshooting of (latest solution versions where applicable):
Windows server & workstationMicrosoft Active DirectoryMicrosoft ExchangeMicrosoft 365 tenants, AD Connect AD synchronization, licensingMicrosoft Azure VMsMail content filteringMail flowBackup/restoreAntivirus/endpoint protectionEthernet networking (switch, VLAN)Firewallhttps://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMzk4NDQxNDM2P3NvdXJjZT1ndW10cmVl&jid=1152709&xid=1398441436
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Requirements:
Minimum of 5 years Sage 300 People Payroll experienceAdvanced level of computer literacyAbility to work under pressure and multi-taskAdvanced ExcelStrong leader, team player, energetic, self-motivated and assertiveStrong analytical minded, problem solving orientated and extremely accurateIn-depth knowledge and experience of payroll calculations and processingMinimum MatricNational higher diploma relevant to field is recommendedMeticulous attention to detail and high level of accuracyExcellent communication skills (written and verbal)
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The EUS Technician is responsible for the speedy resolution of Incidents and Service Requests with minimum come back, while providing an excellent customer experience. The EUS Technician will be responsible for performing onsite hardware, software and peripheral updates and repairs as part of agreement with their clients. The EUS Technician will be responsible for troubleshooting and repairs of computer systems and peripheral equipment located within their client environments. May include LAN installations, upgrades, and repairs. May maintain an adequate spare parts inventory of systems, subsystems and component parts used in repair work. Ensures that all work performed is adequately captured and updated on Autotask.
Responsibilities
Service Delivery:
Delivers quality work with few comebacks, good ticket admin and adherence to process. Closes tickets with enough focus on solution and root cause.Client centricity: Meets ticket survey ratio levels. Target: 5% of tickets closed receive survey responses where the average survey rating is greater than 90%.Consistently meet MTTR targets - Less than 3 hours to respond.Time logged: meets productivity expectations consistently of 6.5 hours logged per workday.Address user tickets regarding hardware, software, and networking.Walk customers through installing applications and computer peripherals.Ask targeted questions to diagnose problems.Guide users with simple, step-by-step instructionsConduct remote troubleshooting.Test alternative pathways until you resolve an issue.Customize desktop applications to meet user needs.Record technical issues and solutions in logs.Direct unresolved issues to the next level of support personnel.Follow up with clients to ensure their systems are functional.Report customer feedback and potential product requests.Help create technical documentation and manuals.
Teamwork:
Proactively shares knowledge within the team.Provides technical support and mentorship to the First Responder Team.Supports fellow team members to ensure the team succeeds collectively.
Personal:
Drives own personal, technical and career development.Conducts themselves professionally always.
Requirements
Matric qualificationMCSE/MCSA or equivalentMinimum 3 years’ experience in IT Customer Service environmentMinimum 3 years’ Infrastructure experience in an IT services companyIntermediate DC facilities.Intermediate Networking experience.Intermediate Microsoft Server infrastructure experience.Intermediate Exchange and Office 365 experience.Intermediate experience with Server Backup technologies.Intermedi...
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Are you a passionate IT Technician who has experience in report writing, liaising with stakeholders and 2nd and 3rd line support?
This opportunity is for you. A top insurance company is looking for an IT Technician with Team lead Experience to join their IT Communications department as a Team Leader for the Technical Support division within a call center environment.
Duties
Will be responsible for leading technical support team, Providing hardware and software support (LAN & WAN)Providing 2nd line support to users, investigate and provide solutions (TCF)Finance, procurement and asset management
Requirements
Must have matriculated.National Diploma in IT (advantageous)Must have A+ certification.Must have N+ certification.Must have 5 years of experience in 2nd and 3rd line Support.Must have Team lead Experience.
Skills
LeadershipcommunicationComputer Literacy
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Oversee Fitters and Turners, Seamer Technicians, and boiler making and manufacturingEngineering warehouse and procurementEngineering planning (preventative maintenance schedules)Boiler and steam servicesWater reticulation servicesAir reticulation servicesMobile equipment such as forklifts and utility vehiclesProcessing machinery, which includes rotary cookers and retorts as well as aseptic sterilizerLabelling department, which includes palletizing, labelling, packagingOversee Electrical and InstrumentationProduction personnelStudent and apprentice mentoring
Minimum Requirements:
Matric or N3 Technical Certificate in Millwrights/Electrical/MechanicalN6 Technical Certificate and/or Degree in Mechanical Engineering will be added an advantage.3 to 6 Years’ experience in both Electrical and Mechanical FieldProven Track record of leading the TeamFitter and Turner Trade certificate or any related Engineering StudiesComputer Literacy (MS Word, Excel, Outlook)Strong knowledge of Seamers will be added as an advantageLabelling Machine BackgroundSteam Boiler knowledgeFood Processing Equipment experience will be advantageousCan Food Processing Equipment (CFPE) experienceWilling to work in Dzanani- Limpopo
Knowledge and Skills required:
Knowledge of FMCG equipmentGood Leadership SkillsStrong in Electrical Components (PLC)Excellent knowledge of Food Processing EquipmentKnowledge of sterilization equipmentExcellent communication skillsAbility to work under pressureAbility to work as an individual and as a teamTime management skillsNumerical abilitiesPlanning and Organizing skillsGood project management skills
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A reputable Motor Dealership is looking for a workshop controller. The successful candidate will play a pivotal role in ensuring the smooth and efficient operation of the companies workshop.
Responsibilities:
Schedule and allocate tasks for techniciansPrioritize repair and maintenance jobsManage tools, equipment, and parts inventoryEnsure quality control and customer satisfactionCoordinate workflow and communicationLoading job cards on Evolve and service +Provide technical support and trainingMaintain documentation and budgetIdentify and implement process improvementsLead and motivate workshop staffHandle environmental complianceDevelop emergency response plansFoster customer relationships for retention
Requirements:
Matric Certificate (requirement) BA in a mechanical or technical field Must be computer literate and have system knowledgeDrivers license (requirement)Technical KnowledgeExcellent health as there will be alot of walking around
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A reputable Automotive company is looking for a workshop controller. The successful candidate will play a pivotal role in ensuring the smooth and efficient operation of the companies workshop.
Responsibilities:
Schedule and allocate tasks for techniciansPrioritize repair and maintenance jobsManage tools, equipment, and parts inventoryEnsure quality control and customer satisfactionCoordinate workflow and communicationLoading job cards on Evolve and service + Provide technical support and trainingMaintain documentation and budgetIdentify and implement process improvementsLead and motivate workshop staffHandle environmental complianceDevelop emergency response plansFoster customer relationships for retention
Requirements:
Must be computer literate and have system knowledgeDrivers license (requirement) Matric Certificate Technical KnowledgeExcellent health as there will be alot of walking around
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Our client is a leader in the field of e-learning solutions, with their office located in Durbanville, Cape Town. They have a position for an E-Learning Support Technician
to join their team.
Do you possess a strong aptitude for technology coupled with a keen interest in e-learning? Are you someone who excels at problem-solving and client engagement? Whether youre at the start of your career or have some years of experience, this position offers an excellent opportunity to advance your career in technology.RESPONSIBILITIES:
In this role of E-Learning Support Technician, covering both Level 1 and Level 2 responsibilities, you will:Provide telephonic and ticket-based support for E-Learning issues (Level 1).
Engage in complex problem-solving and system diagnosis, going beyond routine issues (Level 2).
Act as a liaison with clients to understand their unique challenges and to engineer tailored E-Learning solutions.
Participate in both the development and back-end maintenance of learning platforms.
Extend your knowledge and expertise through specialized, team-led training sessions.
Participate in rigorous site testing and debugging processes.
REQUIREMENTS:
Qualifications and experience:
A Bachelor’s degree in Computer Science, Information Technology, or a related field is highly recommended, or
A diploma or associate degree in Computer Science, Information Technology, or Educational Technology, combined with relevant work experience; or
Matric and Certifications related to Learning Management Systems, particularly Moodle, can be considered in lieu of a degree when backed by significant hands-on experience.
Technical Skills:
A foundational understanding of Moodle or other Learning Management Systems (LMS).
Proficiency in identifying and resolving technical issues.
Experience in CSS, MySQL and basic PHP is a plus.
Proficient in Microsoft 365.
Openness to learning new programming languages and frameworks.
Soft Skills:
Outstanding communication skills with a customer-centric orientation.
Professional use of English (written and spoken).
Strong analytical and problem-solving abilities.
Capability to work effectively both within a team and independently.
Other Requirements:
Quick adaptability to a fast-changing technological environment.
Capacity for handling sensitive client material and intellectual property with discretion.
A mindset that values innovative and out-of-the-box thinking.
Stable, adaptable with a high-stress tolerance in a mature way.
We encourage you to apply for this position if you meet the qualifications and are excited to work in a dynamic, challenging, and rewarding environment. KEY FUNCTIONAL/TECHNICAL COMPETENCIES:
Strong knowledge of web service/API technologies such as SOAP and REST.
Proficiency in PHP (preferable) and experience with MySQL databases.
Experience in the delivery of complex solutions.
Knowledge of and ability to understand business concepts and evaluate the impact of busi
SECTOR: Information Technology
https://www.placementpartner.co.za/wi/application_form.php?id=personastaff&VacRef=CPT004448/H&source=gumtree
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We are looking for a competent Voice L2 Engineer to provide fast and useful technical assistance on Call Centre Voice Setup (On-premise and Cloud). Experience on Avaya, Genesys, Cisco, Asterisk, Voice Trunks(E1, SIP, SS7 etc.), assistance to the CCT OEM/Support will be preferred. The successful candidate will answer queries on basic technical issues and offer advice to solve them. The candidate must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. Must be customer-oriented and patient to deal with difficult customers. The goal is to create value for clients that will help preserve the company’s reputation and business.
Responsibilities
Serve as the first point of contact for customers/OEM/Support provider/Vendor/NOC for the remote support for the new installations/project and for the planned/planned maintenance/troubleshooting activities over the phone or emailSupport the remote troubleshooting through diagnostic techniques and pertinent questionsDaily monitoring of system health check for the alarms, hard/soft phone status, trunk status/utilization, status of the call recordings space etcUnderstanding of the ACD and Dialler reportsCreation of the skills-sets, IP station IDs, Agent IDsRegistering/troubleshooting new/existing IP end-points(hard/soft phone)Daily Voice/ACD/Dialler/Trunks Incident tickets handling for the End-Users/CC agentsProvide guidance to end users on phone usage / features / configurationsAssist troubleshooting and analysis of any major issues (as directed by L3 SME)Support for any onsite voice projects and initiativesDocumentation of relevant issues and processes for future reference
Requirements and skills
Good Understanding of the voice PBX, Call Centre solutions, ACD and Outbound DiallersMinimum 1 year of experience administering some or all of the following platforms - Avaya PBX and/or Cisco Call manager and/or Aspect UAD and/or Asterisk X-LiteProven experience as a Voice help desk technician or other customer support roleGraduate with specialization in Information Technology/Telecom/Computer ScienceAt least 2 years of work experience with minimum 6 months of relevant exposureAbility to work independently with minimum supervision
https://protool.gumtree.co.za/external-link-browser.html?url=aHR0cHM6Ly93d3cuZGl0dG8uam9icy9qb2IvZ3VtdHJlZS8xMTYwMzY5Njg3P3NvdXJjZT1ndW10cmVl&jid=1495751&xid=1160369687
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