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Results for client relations manager in "client relations manager", Contract in Jobs in South Africa in South Africa
1
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Work with an iconic international brand to lead, mentor and coach a team of Call Centre Agents to createand deliver amazing customer experiences. Support and motivate your team to ensure they’re on track to meet client goals. Handle customer escalations, contribute to creating a positive work environment.
• Leading and managing a team of Call Centre Agents to achieve client SLA requirements• Continuously promote a performance-driven culture and always work towards reaching for amazing results• Be accountable for the performance of each agent reaching their daily targets and ensuring that professional relationships exist with customers• Ensuring that reporting and informational needs are met, and that management is kept well informed of daily activities and significant problems• Motivating team to achieve daily targets• Improve the key success metrics associated with goals including:
o Customer Satisfaction Scoreo Service Level Goalso Quality Goals
• Guiding, coaching, training and equipping agents with all competencies to reach meet performance and customer service objectives• Coordinate training on new or revised information relating to services, products or processes of projects• Ensuring all customer questions and complaints are resolved in a timely manner• Brainstorming with the team around issues or challenges that may hinder optimum performance and give recommendations to improve sales• Handle employee related issues. Monitoring attendance, punctuality and leave • Report on statistics, data, ratios, attrition and terminations• Suggest areas of improvement for systems, policies and processes used and propose solutions• Manage quality assurance• Assist with recruitment, HR admin, personal development and other areas that contribute to maintaining processes and the growth of the campaign
Requirements • Matric• 1-2 years contact Centre Team Leader experience
Competencies
• Strong ability to motivate and guide a team
• Strong ability to empathise with customer• Strong problem-solving skills• Consistently mentor and inspire others• Customer focused mindset• Understanding, interpreting, and manipulating data for reporting• Ability to resolve escalated customer issues
Please send CV to leo@callforce.co.za
https://www.ditto.jobs/job/gumtree/3374524109&source=gumtree
9mo
CallForce
1
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We are looking for individuals to work within the commercial contact centre as there are career opportunities available for Insurance Consultants. The insurance consultant role is focused on providing an end-to-end service and support to brokers.
This role is focused on, but not limited to; servicing broker requests, including enquiries.
Providing telephonic/ email support to the intermediary on record, authorised representatives from the brokerage, and broker services;Dealing with general insurance and policy specific enquiries;Dealing with issuance of new policies/ policy maintenance/ renewal / agri aspects of policies;Assisting to resolve all insurance queries within required timeframe and compliance requirements;Undertaking client follow-ups when policies are cancelled to ascertain the reasons and attempt to retain the policy onto books;Undertaking to adjust premiums in line with new asset values;Managing client expectation on expected turnaround times for submitted requests;Adhering to underwriting criteria and regional requirements;Assist with profiling the client with the best suitable product and underwriting criteria;Advising brokers to ensure that we meet with clients’ needs in terms of the correct cover and product;Assisting in implementing solutions for improvement; andStanding in for Consultants should they be absent or on leave during busy periods or absence of key resources, assisting where required.
QUALIFICATIONS AND EXPERIENCE
Matric/ Grade 1260 commercial lines FAIS creditsA relevant insurance related qualification (e.g. NQF lev 5) would be advantageousProven work experience in commercial, agriculture policy administration and underwriting within the short-term insurance industryMinimum of 3 years’ experience in short term insurance commercial lines and/or Agri assets
Should you not hear from us within 14 days of applying, kindly consider your application unsuccessful for this role.
https://www.ditto.jobs/job/gumtree/4236229225&source=gumtree
9mo
CallForce
Position: Marketing & Business Development Manager (Motor Industry)Company: Prestige Panel BeatersOverview:Prestige Panel Beaters is seeking an experienced, results-driven marketing and business development professional to bring consistent work into the business. This role is not entry-level and is suited to someone who already has strong relationships within the motor industry, particularly with insurance brokers, assessors, dealerships, fleet managers, and related stakeholders.Key Responsibilities:Actively generate new repair work for the businessLeverage existing relationships with:Insurance brokersInsurance assessorsMotor dealershipsFleet companiesCorporate and commercial clientsDevelop and maintain long-term partnerships within the motor industryRepresent Prestige Panel Beaters professionally to external stakeholdersIdentify new opportunities and channels for consistent job referralsTrack leads, conversions, and performance outcomesWork closely with management to grow the business pipelineRequirements:Proven experience in the motor industry (panel beating, insurance, dealerships, fleet, or related sectors)Established network and relationships that can immediately bring in workStrong understanding of how motor repair referrals and insurance processes workExcellent communication and negotiation skillsSelf-motivated, proactive, and results-focusedAbility to work independently and deliver measurable outcomesWhat We’re Looking For:Someone who can hit the ground runningA professional with credibility and trust in the industryA person who understands that this role is about bringing in business, not just marketing activity. A highly efficient person that delivers targets on time and in full. A progressive individual who can grow the business. Remuneration:Competitive and negotiableCommission / performance-based incentives can be discussed depending on experience and results. This is an on site role in Durban (North Coast Rd)email cv to: shivaniblu2@gmail.com
12d
Durban North
1
Lead Human Capital and Talent Acquisition related functions for an iconic international brand setting up operations in the South African BPO Sector. Bring innovation and solutions regardingpeople management to positively impact business results. Act as the main point of the contact for the employees and managers operating at specified accounts and sites, proactively supporting the delivery of HR processes to operations.
Job Description• Understand all key business initiatives and goals for each supported business unit• Actively identify gaps, and manage risk• Proactively implement human capital solutions to challenges affecting the success of the business• Develop a Trusted Advisor relationship with key leaders at multiple levels within each supported business unit. Effectively partner with and leverage corporate support teams • Drive performance improvement plan, implement positive changes in the people management • Design and maintain organization vitality charts as the performance of the business unit improves • Challenge the organizational structure of the internal client and propose changes • Act as the ultimate point of contact for all escalated Human Capital issues.• Participate as a member of task forces in corporate-wide human capital and other people initiatives requiring a human capital perspective• Achieve 100% of assigned hiring goals by executing a recruiting plan using a core team of TA specialists.• Manage a strategic and tactical sourcing plan to support specific hiring goals• Manage, develop and maintain the communication flow and strategic partnership between the Talent Acquisition team, corporate support teams and internal and external stakeholders• Improve the key success metrics associated with hiring goals• Ensure compliance with recruitment best practice • Act as a Legal Representative on behalf of company in all human capital/ labourmatters• Assist in forecasting resource requirements and ensure that recruitment campaigns are carried out in a timely manner to ensure that sufficient resources are in place to achieve agreed contact centre service, sales and quality targets• Continually review internal systems, procedures and processes to ensure resource and operational efficiency, and make appropriate recommendations for any required changes• Work with IT and infrastructure to ensure optimal operational efficiencies• Ensure all infrastructure meets agreed SLA standards.Requirements• Recent experience in a similar role ideally within a BPO Contact Center or similar services company.• Bachelor’s Degree • 5+ years’ experience as an HR business partner or HR Manager providing operations support • Knowledge an...
https://www.ditto.jobs/job/gumtree/3203824758&source=gumtree
9mo
CallForce
Department: ExportReporting to: Head of Export
Employment Type: Full Time
Purpose: We are looking for a detail-oriented and
proactive Sales Assistant to support our export operations, order management,
forecasting, and customer coordination. This role plays a critical part in
ensuring accurate PSI management, smooth shipment processes, and effective
communication between internal teams and international partners.
Key Responsibilities
1.
Update & Sell-Out Accuracy
• Collect and consolidate SOH
(stock-on-hand) and sell-out data from partners.
• Update the PSI table and conduct data
reviews, including YoY, MoM and sales achievement analysis.
2.
Forecast & Rolling Plan Support
• Assist the sales team in developing order
and sell-out forecasts.
•
Monitor inventory turnover and identify fast/slow-moving models for
order-pushing strategies.
• Coordinate and update the N+5 Month
Rolling Forecast.
3.
China & South Africa Order Tracking
• Assist with order placement and monitor
shipping progress.
• Coordinate container consolidation to
avoid delays.
• Manage booking schedules and verify
freight costs to minimize discrepancies and risks.
4.
Documentation & Client Communication
• Prepare and send customs
clearance documentation.
• Assist customers with
customs-related queries and document issues.
• Revenue Reconciliation &
Record Maintenance
• Maintain sales ledgers,
shipment documents, and ensure all data is accurate and consistent.
• Support the finance team and
customers with account reconciliation.
5.
Customer Support Application & Execution
Tracking
• Prepare and submit customer
support applications.
• Track approvals and ensure
timely implementation of support activities.
Minimum Requirements
• Diploma or Bachelor’s Degree in
Business, Supply Chain, Logistics, Sales, or related field.
·
2–3 years’ experience in sales, administration,
order coordination, supply chain support, or similar role. • Experience with
PSI, forecasting, or export processes is an advantage. • Strong Microsoft Excel
skills (VLOOKUP, Pivot Tables, Data Analysis). Manderin speaking will be an advantage
Work Location: Bedfordview, Johannesburg or Century City,
Cape Town Salary & Benefits: Dependent on Interview
outcomes
Salary & Benefits: Dependent on Interview outcomes CV
email directly to: mitchell@ebutsi.co.za
Please indicate your "Name
+ Position Applied for" in the email subject when submitting your resume
10d
Bedfordview
1
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Description
Customer Service consultant within the petroleum industry responsible for inbound customer care and client resolution. You will be required to build and maintain customer relationships through the facilitation of order fulfilment and query resolution via non face-to-face communication channels.
The successful applicant will be responsible for but not limited to the following job functions:
Servicing all key stakeholders telephonically and via other servicing channels as required until the query has been resolvedServicing our members in a customer centric way to ensure that we live by our service principlesInvestigating, facilitating and resolving non-conformance customer issues and providing an advisory service to customers with regards to delays in supply chain.Maintaining the customer relationship database and logging call details as per procedure in order to address query.Achieving and exceeding key performance metrics relating to service delivery
Working hours : The contact center operates on a 24/7 basis and shifts are rotational
This is predominately an office based position in the CBD, Cape Town however we may offer a hybrid working solution.
Competencies and Skills required
Delivering results and meeting customer expectationsPresenting and communicating informationExcellent verbal and written communication skillsAnalyzing, Writing, and reportingDeciding and initiating actionWorking with peopleFollowing instructions and proceduresTime management
Education and experience required
*Preferred: Minimum of 6 months working experience in a contact center environment in Customer Service or Sales
Matric (Compulsory)Basic MS Office Skills / Computer literateThe Business Writing Skill (Advantageous)Clear Credit & Criminal Record.Must be South African Citizen Available immediately / 2 weeks notice Fiber at home compulsory to accommodate potentially working from home when required
Salary : R 9500 per month
https://www.ditto.jobs/job/gumtree/2227551317&source=gumtree
9mo
CallForce
1
SavedSave
Description
Customer Service consultant within the petroleum industry responsible for inbound customer care and client resolution. You will be required to build and maintain customer relationships through the facilitation of order fulfilment and query resolution via non face-to-face communication channels.
The successful applicant will be responsible for but not limited to the following job functions:
Servicing all key stakeholders telephonically and via other servicing channels as required until the query has been resolvedServicing our members in a customer centric way to ensure that we live by our service principlesInvestigating, facilitating and resolving non-conformance customer issues and providing an advisory service to customers with regards to delays in supply chain.Maintaining the customer relationship database and logging call details as per procedure in order to address query.Achieving and exceeding key performance metrics relating to service delivery
Working hours : The contact center operates on a 24/7 basis and shifts are rotational
This is predominately an office based position in the CBD, Cape Town however we may offer a hybrid working solution.
Competencies and Skills required
Delivering results and meeting customer expectationsPresenting and communicating informationExcellent verbal and written communication skillsAnalyzing, Writing, and reportingDeciding and initiating actionWorking with peopleFollowing instructions and proceduresTime management
Education and experience required
*Preferred: Minimum of 6 months working experience in a contact center environment in Customer Service or Sales
Matric (Compulsory)Basic MS Office Skills / Computer literateThe Business Writing Skill (Advantageous)Clear Credit & Criminal Record.Must be South African Citizen Available immediately / 2 weeks notice Fibre at home compulsory to accommodate potentially working from home when requiredMust be fully vaccinated
Salary : R 9500 per month
https://www.ditto.jobs/job/gumtree/2095135039&source=gumtree
9mo
CallForce
We are seeking a detail‑oriented、proactive、well‑spoken Property Leasing Administrative Assistant to support our daily leasing operations.
This role involves coordinating viewings, preparing quotations, communicating with tenants, following up on rentals, supporting internal staff, and handling general administrative duties.Experience in property administration or basic finance will be an advantage. PropWorx experience is welcome but not required. Key ResponsibilitiesLeasing & Client ServiceArrange and conduct viewings for shops and office unitsProvide rental quotations and basic lease informationReceive walk‑in clients, answer calls, and record messagesRespond to tenant enquiries and assist with general issuesCoordinate communication between tenants and internal staff Administration & DocumentationPrepare quotations, lease documents, and related paperworkUpdate tenant information, leasing status, and payment recordsCapture and maintain data on property management systems（training provided） Rental Follow‑ups & Financial SupportFollow up on rental payments, deposits, and outstanding accountsSend reminders, statements, and payment confirmationsAssist with basic reconciliations and arrears trackingLiaise with the finance team to ensure accurate records️ Coordination & Operational SupportCoordinate daily tasks and leasing matters with internal staffArrange access, inspections, and operational requirements with tenantsCoordinate cleaners, maintenance teams, and contractorsAssist with monthly reports and expense recordsSupport renewals, terminations, and tenant changes RequirementsExperience in property administration, leasing support, reception, or customer serviceFamiliarity with commercial leasing processes is an advantageBasic financial understanding（statements, invoices, rental structures）Strong communication and organisational skillsResponsible, detail‑oriented, able to work independentlyValid driver’s licence is an advantage（for site viewings）
14d
Randburg
3
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A contract cleaning company is looking for a Sales Admin.
Salary range R8 000 – R10 000.
Only responses to hr@kleenup.co.za will be responded to.
Qualifications
Diploma/Degree in
Business Administration, Sales, Accounting, or related field;
At least 1 years’
experience in sales admin or accounting support;
Experience with
invoicing, reconciliations, and basic bookkeeping;
Familiarity with
CRM and accounting systems (e.g XERO) will be an advantage;
Skills
Good communication
skills: written and spoken;
Good planning and
organisation skills;
Self- discipline;
Able to quickly
learn and adapt to new software and processes;
Able to work well
under pressure and meet all deadlines;
Problem-solving
aptitude.
Duties and Responsibilities
·
To develop
and maintain good contacts with potential commercial and residential customers;
·
Managing company correspondence, including phone calls, emails,
letters, packages and dealing with enquiries;
·
To
proactively build strategic relationships and partnerships with key industry
players, agencies and vendors;
·
To ensure
that identified potential clients and leads from marketing campaigns and
business partners are properly followed through;
·
To update and maintain a leads sheet in an accurate, complete, and
up-to-date manner;
·
Answering questions about services, cost of services or the
company;
·
Asking questions to understand customer requirements and closing
sales;
·
Prepare and
send client quotations based on cleaning service requirements;
·
Follow up on quotations and convert to confirmed sales;
·
Maintain accurate client records, contracts, and service
agreements;
·
Respond to customer queries and provide after-sales support;
·
Assist with credit control by following up on overdue accounts;
·
Support the finance team with month-end reporting and
reconciliations;
·
Maintain and update sales databases, CRM systems, and filing
systems;
·
Prepare regular sales reports for management review;
·
Assist with scheduling meetings, preparing documents, and general
office admin;
·
To coordinate client bookings with the subcontractors to ensure
time for services has been set and logistics for accessing and exiting client
premises have been made;
·
To facilitate the procurement of chemicals and equipment needed
for special jobs;
·
To provide
general oversight on jobs done to ensure client expectations are met;
·
Providing
administrative support as and when required e.g. filing, photocopying, typing
of minutes, and other relevant administrative tasks, plan, organize and
schedule in-house and external events as advised by management;
· Carrying
out any other reasonable tasks and/or instructions as directed by management.
1mo
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