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Results for ticketing in "ticketing" in Jobs in Cape Town in Cape Town
1
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REQUIREMENTS Matric is essential.Comfortable on phones.Fast typist.Basic IT skills.Worked on Salesmate or similar CRM (If not, training will be provided).Calm clear talker.Organised.Learns quick. RESPONSIBILITIES Manage incoming calls and ensure a professional first point of contactLog service calls and update customer infoLogging calls in Salesmate CRM.Right after call ended, pull up customerâ??s profile in Salesmate.Open new ticket.Allocate all details.Update the customer info if changed.Assign to correct department based on tags.Use full sentences.Donâ??t leave fields blank or rush updates.Re-read ticket once, send off.MPS MonitoringCheck Toners Alerts weekly.Check Parts.Notify ordering department if toner reached 20% for quick dispatch.FibreGenerate QuoteOnce quote is accepted by customer, notify ordering department.Do follow ups with the Project Manager who is assigned to the deal.Manage fibre outage calls â?? Log, follow up, escalate timely, keep customer updated.
https://www.jobplacements.com/Jobs/S/Support-and-Services-Administrator-1252638-Job-Search-02-13-2026-00-00-00-AM.asp?sid=gumtree
10d
Job Placements
1
This opportunity suits someone who enjoys hands-on IT support, problem-solving, and working in a dynamic, high-pressure environment.Key Responsibilities:Provide professional ICT support to staff and stakeholders across applications, hardware, and infrastructure.Install, configure, test, and maintain networks, operating systems, software, and system management tools.Perform fault finding on desktops and laptops when tickets are logged.Provide basic troubleshooting on LAN/WAN, Wi-Fi, and IP networks, escalating where required.Set up laptops, desktops, printers, phones, and replacement equipment.Maintain and administer Windows Server, Windows Desktop, Mac OS, antivirus systems, and Office 365.Manage and respond to tickets through the service desk system, ensuring timely resolution and escalation.Support meetings, conferences, and off-site events with ICT setup and testing.Assist with the implementation, upgrading, and support of business applications.Maintain ICT asset registers, equipment records, and procurement documentation.Obtain quotes for hardware and services and ensure that equipment is tracked and signed in/out correctly.Travel to regional offices for support and events when required.Minimum Requirements:National Senior Certificate (Matric).Certificate or Diploma in IT or a related field.Minimum 2 years experience in an ICT / IT support role.Experience supporting Microsoft Office applications.Experience with Windows operating systems, installations, and troubleshooting.Exposure to network setups and issue resolution.Experience troubleshooting desktop and laptop hardware.Basic to intermediate knowledge of computer hardware and networking.Technical Exposure:Windows Server and Desktop environments.Active Directory administration.Office 365 administration.LAN/WAN, Wi-Fi, and IP networking.Antivirus and endpoint protection.Ticketing systems and service desk workflows.Skills & Attributes:Strong communication skills.High attention to detail.Excellent time management and organisation.Able to work independently and take initiative.Performs well under pressure.Comfortable supporting demanding users and environments.Additional South African language advantageous.Additional Requirements:Valid drivers licence advantageous.Access to a reliable, insured vehicle.High level of confidentiality, integrity, and professionalism.Ability to meet tight deadlines in
https://www.executiveplacements.com/Jobs/F/Federal-ICT-Associate-IT-Support-Engineer-1261664-Job-Search-02-12-2026-00-00-00-AM.asp?sid=gumtree
11d
Executive Placements
1
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You might be a fit if:You like owning relationships, not hiding behind tickets.You enjoy solving real problems for real businesses.You want to build commercial skills inside a fast-growing tech company.If that sounds like you, keep reading. We Help Recruitment Teams WinDitto Hire powers ambitious recruitment businesses across South Africa.We help them source smarter, engage better, and place faster. One system. One flow.As we grow, we’re looking for someone who wants to sit at the centre of our client relationships.Not just answering queries. Owning accounts, driving value, and making clients better. What You’ll DoOwn a portfolio of recruitment clientsBe their primary contact inside DittoBuild strong working relationships with consultants and directorsEnsure they’re confident, supported, and getting real resultsSolve problems properlyManage queries via ticketing, email, and callsDiagnose issues clearly and resolve them fastWork with product and engineering when neededFollow through. Every time.Train and enableOnboard new clientsRun structured training sessionsHelp teams use Ditto better, not just use itProtect and grow accountsSpot risks earlyIdentify optimisation or upsell opportunitieshttps://www.jobplacements.com/Jobs/C/Client-Success--Account-Executive-1263772-Job-Search-02-18-2026-07-00-15-AM.asp?sid=gumtree
5d
Job Placements
1
Were Hiring: Senior Software Engineer!!! - to help design and develop scalable, secure, and high-impact fintech solutions. If youre a passionate engineer with strong technical chops and a desire to solve meaningful problems at scale, this is your opportunity to make a difference in millions of lives across Southern Africa. Our mission is simple: enable every person to participate in the economy with dignity and ease! Start APPLYING! Requirements: More than 5 years experience as a software engineerComputer Science Degree or Engineering Degree with Computer Science, or equivalent qualificationsProven experience and knowledge of Python and the Django frameworkFrontend, Backend and Database design and development experienceStrong track record in Collaboration and Communication (including written)Full understanding of Agile Software Development and Scrum processes from a SWE POVFamiliarity with modern Devops practices, with experience in Github or GitlabPayments, transaction or Fintech experience would be advantageousExperience working with the typical tools used in software development teams, such as Jira ticketing, Confluence/Wikis, and source code management tool from a documentation management point of view Responsibilities: Build, test and maintain high quality code that is efficient, easy to maintain, well documented and has a low defect countFull engagement and participation in Scrum ceremonies, team meetings and technical discussionsClear and unambiguous user stories, tasks and feedback on ticketsAssist with code reviews for more junior colleaguesProvide support to grads and junior colleaguesDemonstrate autonomy, independent problem-solving and trust within and outside the teamDeal with any unclear requirements and ambiguity and solve problems in an elegant and sustainable manner for the teamProduce clear, concise and comprehensive documentation Reference Number for this position is GZ60641 which is a permanent Hybrid position based in Cape Town offering a cost to company salary of R960k per annum
https://www.executiveplacements.com/Jobs/S/Senior-Software-Python-Engineer--Cape-Town-Hybrid-1202766-Job-Search-7-14-2025-7-23-05-AM.asp?sid=gumtree
7mo
Executive Placements
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COLPAK, a
leading flexible packaging converter situated in Kensington, requires an
energetic, highly motivated, and competent person to fill this key position.Responsibilities:
·
Check mounting racks, work tickets, and
plates to ensure all jobs are prepared according to the print plan.
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Maintain neatness and order in mounting racks
and plate storage areas.
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Thoroughly check plates and associated
documentation (plate specification forms, plate reports) and return incorrect
plates to mounting.
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Order replacement plates when required,
ensuring all signatures and documentation are obtained.
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Manage daily orders of repeat plates, logging
and communicating orders to the repro house.
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Collect, sign for, and distribute plates;
ensure repeats are correctly filed or handed to mounting. Dispose of old or
damaged plates responsibly.
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Monitor the print plan to ensure all plates
are in order.
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Receive work tickets from the Planning
Department and book plates out in the system, verifying all documentation.
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Ensure mounters sign off on plates and
maintain accurate records.
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Maintain housekeeping and organization in the
plate storage room, including labelling drawers and updating filing systems.
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Track plates in the mounting filing log and
follow up on long-term bookings.
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Check new jobs with stepped lasers, verify
plate-artwork correspondence, and file appropriately.
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Assist with creating and maintaining master
folders, ensuring all artwork is correctly filed.
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Archive plates, colour standards, print
samples, and master folder instructions; keep archive records up to date.
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Retrieve and return master folders from the
lab as needed.
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Check invoices from repro houses, verify
supporting documentation, and coordinate approvals with management.
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Log invoices into the report system and
submit to the accounts department.
Requirements:
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Strong attention to detail and organizational
skills.
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Ability to manage multiple tasks and maintain
accuracy under tight deadlines.
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Experience in printing, repro, or plate
management is advantageous.
·
Proficient in basic office systems and
record-keeping.Please e-mail a comprehensive CV to sandy@colpak.biz
11d
Maitland1
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Have you been working for a minimum of two years in an IT support role within a business and are looking for your next challenge? Do you have a passion for problem solving and enjoy troubleshooting? Have you studied ICT at school, college or university and you are keen to continue your career progression within the IT industry. Well, if this is you, we have the perfect opportunity.We are looking for enthusiastic individuals to join our dynamic and expanding Technical IT Services Division. You’ll become part of our new Cape Town based Technical Support Team, working with Service Desk engineers and consultants, supporting our customers, providing a first-class service, gaining vital knowledge, skills, and experience along the way.Responsibilities:The extent of your duties will include but are not limited to:Provide remote support via tickets raised to resolve customer issues, acting as an escalation point for 1st Line Engineers.Take ownership of customer issues to resolution providing technical support via telephone, email, and remote access.Provide in depth troubleshooting and resolution for hardware, software and network problems.Manage user accounts, Active Directory configuration and maintenance of IT systems and applications.Provide in depth understanding of products such as Intune, SharePoint and Microsoft 365Prioritise and manage several open tickets at one time, monitoring responses and any upcoming SLA eventsFollow up with clients to ensure their IT systems are fully functional after troubleshootingEnsuring customer processes and documentation are kept up to dateExperience / skills required: Proven experience as a 1st or 2nd line engineer or similar roleExperience working in an IT support environment on a service deskExcellent verbal & written EnglishRobust influencing and interpersonal skills with the ability to communicate at all levelsAbility to prioritise and handle multiple activities at any given timeHighly organised with excellent time management skills and attention to detailDesire to learn new products and technologiesCan-do attitudeIn depth knowledge of Microsoft Desktop Operating SystemsMicrosoft 365 / SharePoint / Intune Administration experienceServer Administrative Tools (Active Directory, Group Policy)Firewalls & SwitchesNetwork DevicesNetworking & VPN SystemsVirtualisation Technologies (VMWare / HyperV)Beneficial experience / skills: Microsoft Azure (Entra ID, Azure Virtual Desktop)Veeam BackupRemote Desktop TechnologiesMAC Operating SystemsThe following certifications would be beneficial:A diploma or degree in Information Technology, C
https://www.executiveplacements.com/Jobs/A/2nd-Line-Suppoort-Engineer-1265418-Job-Search-02-24-2026-03-00-29-AM.asp?sid=gumtree
1h
Executive Placements
1
Our Client a Global company would like to find a skilled IT Security SpecialistAre you a proactive problem-solver with a passion for safeguarding digital infrastructure? My client is looking for a dedicated IT Security Specialist to defend their global network from emerging threats and ensure long-term business continuity. The MissionAs their security lead, you will be the primary line of defence for their internal network. Your goal is to proactively monitor for vulnerabilities and implement robust firewall systems to block outside attacks. Key ResponsibilitiesInfrastructure Mastery: Plan, select hardware for, and implement global firewall structures and core switches.Operational Excellence: Manage change and incident requests via our internal ticket system, ensuring all Service Level Agreements (SLAs) are strictly met.Strategic Support: Lead projects focused on Business Continuity Management (BCM) and Disaster Recovery to keep us resilient.Continuous Improvement: Regularly analyze and document firewall infrastructures to optimize security performance.Who You AreExperienced: You have 3+ years in IT security or network administration. Experience in project planning, implementation and managementEducated: You hold a BA degree in Computer Science, Information Technology, or a related field.Skilled Technician: You possess deep knowledge of network protocols, topologies, and intrusion detection/prevention systems.Technical Experience - F5 and FortinetCollaborative Mindset: You take ownership of projects and enjoy solving complex problems within a team.Why Apply?Take the lead in a global environment where your analytical thinking and ownership directly impact the safety of our clients entire organization.
https://www.executiveplacements.com/Jobs/I/IT-Security-Specialist-Cape-TownMidrand-1263368-Job-Search-02-17-2026-07-00-15-AM.asp?sid=gumtree
6d
Executive Placements
1
Employer DescriptionStrategic advisory services and comprehensive managed IT services and solutionsJob DescriptionOperational Systems Strategy & ImplementationProcess Improvement & Process CreationFunctional Oversight of Service DeliveryManaged Services Operational Optimisation (primary focus)Project Workflow EnablementResource & Capacity Planning SupportFinancial & Commercial Operations SupportGovernance & Risk ReductionKEY PERFORMANCE INDICATORSOperational Efficiency% of core processes documented and adoptedReduction in operational escalations to senior managementWorkflow cycle-time improvementsReduction in recurring operational issuesPSA & Systems ImplementationSuccessful PSA rollout within agreed timelineAdoption rates across technical staffAccuracy of time captureReporting availability and qualityIntegration effectiveness with finance and RMM platformsManaged Services OperationsSLA compliance trendsTicket backlog healthReduction in reactive support patternsService consistency indicatorsProject Operational PerformanceVisibility into project effort vs scopeReduction in scope leakageImproved project completion predictabilityFinancial EnablementBilling input accuracyReduction in revenue leakageImproved visibility into operational marginsScalability ReadinessOnboarding effectiveness for new staffAbility to absorb growth without operational breakdownhttps://www.executiveplacements.com/Jobs/T/TJ-17869-OPERATIONS-MANAGER-MANAGED-SERVICES-IT-1262189-Job-Search-2-13-2026-4-56-37-AM.asp?sid=gumtree
10d
Executive Placements
1
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ENVIRONMENT:A UK-based IT services provider is looking for a 1st Line Support Technician to join their remote support team. Applicants for the job should have excellent verbal communication skills, with the ability to explain technical terms in plain and simple language The successful applicant will be required to demonstrate a good level of communication. The candidate must be professional and presentable. It is crucial that the preferred candidate can demonstrate independent troubleshooting skills and a high level of knowledge in business network technologies. It is important the candidate can demonstrate examples of independent working over a range of client networks. DUTIES:First line call handling, ticket logging, remote support and escalation of helpdesk tickets.Manage and monitor call queues ensuring adherence to SLA’s.Ensure that customers are updated regularly on the status of their issues.Effectively assign tickets to the relevant team based on priority, category & SLA.Troubleshoot issues with client workstations, servers & network infrastructure.Identify reoccurring incidents.Work with third party vendors to troubleshoot hardware and software faults.Ensure all documentation is clear, concise, and updated in the helpdesk system. REQUIREMENTS:Basic Microsoft Exchange admin skills.Working knowledge of Windows desktop operating system.Knowledge of server operating system and network architecture (DNS, DHCP, TCP/IP).Microsoft Server 2012 Onwards, Active Directory, Exchange 2013 Onwards and Hyper-V.Experience in an MSP environment.Microsoft Office 365, Azure Active Directory, Exchange Online, Teams, SharePoint Online and AD Connect.You should be able to work under pressure and multitask.You should possess excellent customer service and communication skills as well as having a logical and methodical approach to troubleshooting.You should have a good telephone manner, good analytical and problem-solving skills, ability to learn quickly and apply knowledge.You should enjoy working with customers and take pleasure & pride in resolving their issues.
https://www.jobplacements.com/Jobs/A/1st-Line-Support-Technician-Remote-1258177-Job-Search-02-02-2026-07-00-15-AM.asp?sid=gumtree
21d
Job Placements
1
Minimum RequirementsQualificationsMatric coupled with an IT Diploma (NQF Level 5)ITIL Foundation or HigherCompTIA A+CompTIA N+Microsoft Certified Desktop Support Technician | Microsoft Certified Systems Engineer | Microsoft Certified IT Professional OR EquivalentApple Certified Systems Administrator (ACMT)CCNA (advantageous)MS 365 Modern Desktop Administrator (advantageous)HDI Desktop Advance Support Technician (advantageous)Skills | ExperienceMinimum of 5 years EUC technical support3+ years IT experience with client, server and network service deliveryKnowledge of Cisco Webex platform (1 - 2 years) Knowledge of Windows 10 and Windows 11Knowledge on the Cisco Webex platform (1 - 2 years)Knowledge of Imaging ToolsKnowledge of Office 365, Anti-Virus and Malware ToolsNetwork knowledge: Router configuration, Firewall configuration, Wireless configuration etc.Server knowledge: Windows server 2012 & 2016 Ability to explain complex IT concepts in simple termsGood communication and collaboration skillsResponsibilitiesDiagnose and resolve complex computer issues onsite, recommending and implementing solutions, including offsite repairs for remote users and provide escalated support for Tier II Technicians.Install, configure, maintain, monitor and troubleshoot end-user workstations, hardware, and software to meet service level requirements and develop and maintain high-quality images for team use.Contribute to testing, developing training materials, MOPs and SOPs for new products and services.Create and update FAQs, document solutions, and maintain knowledgebase and review and ensure quality of knowledgebase content and participate in training and development for team members. Collaborate with internal support teams or vendors, escalating issues as needed.Document and review best practices to improve processes.Analyse trouble ticket statistics to identify and resolve trends.Research end-user devices for standardisation and ensure timely issue resolution to meet SLA and XLA targets.
https://www.executiveplacements.com/Jobs/S/Senior-Desktop-Support-Technician-Tier-III-1195184-Job-Search-06-17-2025-10-56-43-AM.asp?sid=gumtree
8mo
Executive Placements
1
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Essential Requirements (Non-Negotiable):Technical Skills & Experience:Proven experience in an onsite IT support or service desk role (first- and second-line support)Strong hands-on experience supporting Windows desktops and laptopsPractical knowledge of Microsoft 365 (Outlook, Teams, OneDrive, and SharePoint)Experience managing identities and access in Active Directory / Entra ID (Azure AD)Proven experience with user onboarding and offboarding (account setup and access management)Solid hardware troubleshooting skills (PCs, laptops, printers, and peripherals)Basic networking knowledge (TCP/IP, LAN, Wi-Fi, and VPN troubleshooting)Experience using ticketing systems and maintaining accurate support documentationUser Support & Communication:Strong customer service mindset comfortable supporting non-technical usersClear verbal and written communication skillsAbility to provide user training and system guidanceProfessional, patient, and approachable attitudeOrganisation & Work Ethic:Ability to manage multiple tasks and prioritise effectivelyComfortable working independently in an onsite environmentStrong attention to detail when documenting and following proceduresReliable, punctual, and responsive during business hoursSecurity & Professional Standards:Understanding of IT security principles and data protection practicesAbility to handle sensitive information confidentiallyCommitment to following company IT policies and compliance requirementsEducation:Relevant IT qualification or equivalent practical experienceIf you meet all of the above essential requirements and are looking for a stable onsite IT support role where you can take ownership and make an impact, wed love to hear from you.
https://www.executiveplacements.com/Jobs/D/Desktop-Support-Specialist-1262945-Job-Search-02-16-2026-00-00-00-AM.asp?sid=gumtree
7d
Executive Placements
1
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Role Overview:The Technical Manager will lead all technical operations within the business, including service delivery, support, engineering, infrastructure management, and project execution.This is a hands-on leadership position overseeing a team of 6 technical professionals (4 direct and 2 indirect reports). The role requires strong technical depth, structured people management, and a passion for building a world-class service delivery model.You will collaborate closely with the CEO, prepare solution designs and project proposals, and play a central role in shaping the companys technical standards, operating model, and long-term infrastructure strategy.Who Were Looking For:An exceptional technical leader who is:Calm, authoritative, and highly capable in complex environmentsStrong on discipline, structure, documentation, and processesConfident guiding technical teams and enforcing high standardsAble to translate complexity into clear, actionable solutionsPassionate about building predictable, reliable, and scalable technical operationsAble to balance firmness with empathy, communicate clearly with clients and non-technical audiences, and make sound decisions under pressure Key Responsibilities: Technical Leadership & Architecture:Define and maintain solution standards, architecture, and change control processesTranslate business and client needs into scalable, supportable technical solutionsMaintain standardised technology stacks across clientsProvide hands-on technical guidance and L1L3 escalation supportLead root cause analysis and implement long-term remediationDevelop per-client infrastructure strategies, documenting risks and recommended improvements Service Delivery & Support:Oversee daily operational support, ensuring SLA and response time adherenceLead and develop a team of 6 technical staffDrive high-quality ticket management and documentation discipline (Zoho Desk)Own escalation processes and complex incident handlingEnsure that monitoring and alerting platforms operate effectively Project & Change Management:Plan and deliver projects such as migrations, upgrades, network deployments, and cloud transitions
https://www.executiveplacements.com/Jobs/T/Technical-Manager-1245028-Job-Search-02-16-2026-00-00-00-AM.asp?sid=gumtree
7d
Executive Placements
1
Purpose of the RoleA Field Service Engineer in the IT (Information Technology) industry is a professional responsible for providing on-site technical support and assistance to customers or clients. Their primary role is to ensure that computer systems, networks, hardware, software, and other IT-related equipment are functioning correctly and efficiently. At a senior or team lead level, this extends to guiding and coordinating a team of field engineers to deliver consistent, high-quality service across multiple sites. Overall, the role requires a combination of advanced technical expertise, strong problem-solving skills, excellent communication abilities, and leadership to provide top-notch IT support while mentoring team members and optimizing field operations.Key Responsibilities Hardware and Software InstallationInstall, configure, and troubleshoot computer hardware components, such as servers, workstations, routers, switches, and peripheral devices.Install and update software applications and operating systems.Oversee team installations for complex projects, ensuring adherence to standards and timelines.Troubleshooting and SupportDiagnose and resolve hardware and software issues.Identify and address technical problems that customers or end-users encounter and provide solutions.Provide technical support to customers on-site.Respond to service requests, answer technical questions, and assist users in resolving IT-related problems.Act as an escalation point for complex issues escalated from junior team members.Network SupportSet up and maintain computer networks, including LAN (Local Area Network) and WAN (Wide Area Network) configurations. Troubleshoot network connectivity issues and optimize network performance.Lead network deployment projects and guide team members in advanced troubleshooting.DocumentationCreate and update network documentation, including network diagrams, configurations, and standard operating procedures (SOPs).Maintain accurate documentation with regards to site and network credentials.Ensure team compliance with documentation standards and conduct periodic reviews.Collaboration and LeadershipWork closely with other IT teams, including network architects, system administrators, and security professionals, to resolve complex network issues and implement network upgrades or changes.Lead and mentor a team of field service engineers and technicians: assign tasks, coordinate schedules, monitor performance, provide technical guidance, and conduct on-the-job training.Manage daily field service operations, prioritize ticket queues, allocate resources, and ensure timely resolution of service requests.Facilitate team meetings, track prog
https://www.executiveplacements.com/Jobs/T/Team-Lead-Senior-Field-Services-TechnicianTelecomm-1264379-Job-Search-02-20-2026-03-00-19-AM.asp?sid=gumtree
3d
Executive Placements
1
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Location: Cape Town / Johannesburg We are seeking an experienced L2 Support Engineer to join our team. The successful candidate will handle advanced technical issues, act as an escalation point for L1 engineers, and ensure high-quality support across client environments. This role requires strong troubleshooting skills, excellent communication, and the ability to work confidently with cloud platforms, networking, hardware, and core IT infrastructure.ResponsibilitiesRespond to and resolve escalated support tickets within SLA.Diagnose and troubleshoot complex hardware, software, and network problems.Perform root cause analysis and implement long-term solutions.Install and configure hardware, software, servers, and networking equipment.Manage user accounts, permissions, and access control.Perform maintenance, patching, and system updates.Monitor system health using RMM tools and proactively prevent issues.Provide end-user support, training, and guidance.Collaborate with L1, L3, and specialist teams; escalate issues where required.Maintain accurate documentation and contribute to knowledge base articles.Adhere to security protocols and support SOC-driven security initiatives.Mentor L1 engineers and support continual service improvement.Minimum RequirementsCompTIA A+CompTIA Network+CompTIA Security+MS-102: Microsoft 365 AdministratorAZ-104: Microsoft Azure Administrator2–4 years’ experience in IT Support (MSP environment advantageous)Strong experience with Microsoft 365, Azure, AD, and networkingProven ability to handle escalated incidents and deliver high-quality supportPreferred (Optional)ITIL v4 CertificationBachelor’s degree in IT or related fieldVendor certifications (Microsoft, Cisco, Google)MS-900, AZ-900, MS-700Skills & CompetenciesAdvanced troubleshooting and analytical abilityStrong hardware, software, and networking knowledgeExcellent verbal and written communicationCustomer-focused approach and strong interpersonal skillsExperience with RMM tools, remote support, and ticketing systemsAbility to multitask and manage workloads effectivelyStrong documentation and organizational skillsEagerness to learn and adopt new technologiesPersonal AttributesPersonable, proactive, and solutions-drivenAdaptable and keen to learnTeam-oriented with strong cultural alignmentCommitted to continuous improvement.
https://www.executiveplacements.com/Jobs/I/IT-Support-Engineer--Level-2-1260338-Job-Search-02-09-2026-01-00-16-AM.asp?sid=gumtree
14d
Executive Placements
1
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About the roleReactive Engineers provide first and second-line technical support across multiple client environments, addressing incidents that cannot be resolved by the Service Desk. ResponsibilitiesReactive SupportProvide remote and onsite support to multiple clients as incidents are assigned.Respond to escalations from the Service Desk when issues exceed first-line capabilities.Troubleshoot hardware failures, network issues, and system outages across client sites.Maintain flexibility to support a wide range of environments and technologies across diverse industries.Adhere strictly to the daily scheduled calendar; request and update changes as needed.Escalate issues beyond scope or responsibility to the appropriate team or senior resource.Communicate all changes and updates to clients during maintenance or troubleshooting.Project InvolvementOffice 365 tenant and mailbox migrations.New user setups and onboarding across various systems.Server installations, network upgrades, and cloud service configurations.Participate in project planning and implementation phases as required.Cross-Site SupportManage incidents across multiple client sites without being assigned to a specific SLA client.Adapt quickly to a variety of technologies and industry verticals.Field Engineer Stand-InServe as a stand-in for onsite Field Engineers during periods of leave / absence.Ensure continuity of service and minimal disruption at client sites.Skills DevelopmentParticipate in Workplace Skills Plan (WSP) initiatives to pursue further studies and certifications.Maintain compliance for working on specific technologies (e.g., Microsoft tenants,cloud platforms) by achieving required certifications.Ticket Management & Site DocumentationAccurately update and manage ticket information.Contribute to site documentation by recording changes and updates during support tasks.Accurately update and manage ticket information.Contribute to site documentation by recording changes and updates during support tasks.Liaise with third-party vendors for hardware repairs and warranty claims.Assist internal teams with hardware repairs, upgrades, and testing in the workshop.Use the Daily Check-In System to log location when leaving company premises, enabling efficient dispatching.Maintain a reliable smartphone compatible with company software; remain reachable during working hours.Be available to travel to client sites at short notice; public transport is not acceptable due to the handling of valuable company stock.Uphold strict c
https://www.executiveplacements.com/Jobs/R/Reactive-Engineer-1260220-Job-Search-02-07-2026-10-06-17-AM.asp?sid=gumtree
15d
Executive Placements
1
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About Our ClientOur client helps businesses turn operational complexity into structured, scalable systems through workflow design, systems integration, and automation advisory. They operate within a SaaS and consulting environment to build structured operating systems through implementation, optimisation, and automation.The Role: SaaS Engineering InternThis internship provides practical exposure to workflow architecture, systems automation, and software implementation within a SaaS consulting environment. The role exists to support requirements gathering, workflow configuration, testing, documentation, and client onboarding initiatives while working with the Engineering and Growth & Development teams.Key ResponsibilitiesCurrently pursuing or recently completed a Bachelors degree in Computer Science, Engineering, Information Systems, or related field.Assist in gathering and analysing business requirements alongside the Growth & Development team to identify workflow gaps and automation opportunities.Collaborate on designing scalable workflow architectures and translating operational requirements into system configurations.Configure project management and automation platforms, including building custom workflows, statuses, custom fields, automations, dashboards, and reporting structures.Support API-based and no-code integrations between systems.Perform functional testing and validate workflow accuracy and system behaviour.Create and maintain technical documentation, SOPs, and user guides.Support client onboarding and assist with system-related support tickets.About YouCurrently pursuing or recently completed a Bachelors degree in Computer Science, Engineering, Information Systems, or related field.Basic knowledge of JavaScript, Python, or another programming language.Understanding of automation logic and workflow systems.Strong analytical and problem-solving ability.High attention to detail and clear communication skills.Ability to follow structured processes and standards.Professional conduct when interacting with clients during working hours (08:00 17:00).Willingness to learn in a fast-paced consulting environment.Familiarity with APIs, system integrations, and databases (SQL or NoSQL) advantageous.Exposure to version control systems such as Git beneficial.
https://www.jobplacements.com/Jobs/S/SaaS-Engineering-Intern-1264308-Job-Search-2-20-2026-2-12-38-AM.asp?sid=gumtree
3d
Job Placements
1
Seeking an experienced Senior IT Technician to join our IT team and provide high-level technology support across the business.Key Performance Areas:Provide advanced technical support for hardware, software, and network-related tickets within a 48-hour closure time.Perform root cause analysis when troubleshooting.Support enterprise-level applications and systems i.e. Power Apps, O365, Azure, onsite server environment.Daily server checks by means of RMM software to ensure all systems are running optimally.Follow up with suppliers on tickets and faults logged with their service desks.Maintain and administer server storage solutions and network devices.Ensure the security and integrity of the companys IT infrastructure.Perform regular system updates, patches, and backups.Monitor and respond to security incidents and threats.Implement and enforce IT policies and procedures.Maintain the PABX, adding cordless and desk phones.Assist employees with IT-related tickets and provide end-user education on current and new technologies.Assist with developing and maintaining documentation for IT internal procedures and user guides.Ensure all IT-related issues raised by employees are logged before attending to the issue.Maintain 98% company SLA on critical or downtime tickets.Assist with network planning and keeping LAN / WAN documentation up to date.Assist with the evaluation and recommendation of new hardware and software solutions.https://www.executiveplacements.com/Jobs/S/Senior-IT-Technician-IT-Operations-Technician-Seni-1197724-Job-Search-06-26-2025-02-00-15-AM.asp?sid=gumtree
8mo
Executive Placements
1
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Qualifications and skillsDegree in Computer Science, IT, IE or related fieldExcellent communication skillsProficiency in support tools and ticketing systemSolid analytical and problem solving abilitiesCustomer and service focussedProactive and adaptable to new technologiesDetail orientedContinuous improvement mindsetKey responsibilitiesTechnical support and troubleshooting i.e. diagnose and resolve software, hardware and network issues for clients and internal teamClient communication and assistanceIncident and problem managementDocumentation and reporting i.e. create and update support documentation including FAQs, guides and knowledge base articles; generate reports on support activities, incidents and resolutions for management review.If you are a good match with the required attributes for this role, please apply online. South African citizens only.Orange Recruiting (Pty) LtdYour Specialists in Supply Chain Recruiting
https://www.executiveplacements.com/Jobs/S/Support-Analyst-IT-1200399-Job-Search-07-04-2025-04-36-26-AM.asp?sid=gumtree
8mo
Executive Placements
1
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REQUIREMENTS Matric is essential.Comfortable on phones.Fast typist.Basic IT skills.Worked on Salesmate or similar CRM (If not, training will be provided).Calm clear talker.Organised.Learns quick. RESPONSIBILITIES Manage incoming calls and ensure a professional first point of contactLog service calls and update customer infoLogging calls in Salesmate CRM.Right after call ended, pull up customers profile in Salesmate.Open new ticket.Allocate all details.Update the customer info if changed.Assign to correct department based on tags.Use full sentences.Dont leave fields blank or rush updates.Re-read ticket once, send off.MPS MonitoringCheck Toners Alerts weekly.Check Parts.Notify ordering department if toner reached 20% for quick dispatch.FibreGenerate QuoteOnce quote is accepted by customer, notify ordering department.Do follow ups with the Project Manager who is assigned to the deal.Manage fibre outage calls Log, follow up, escalate timely, keep customer updated.
https://www.jobplacements.com/Jobs/S/Support-and-Services-Administrator-1255994-Job-Search-01-26-2026-22-30-01-PM.asp?sid=gumtree
1mo
Job Placements
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Hook: Join The Aquila Collection, one of Cape Towns most prominent hospitality brands, and work in an agency-like environment to bring multiple brands to life. This isnt just a coding job; its a chance to completely redefine our digital presence.
The Vision: Were looking for a web development leader to spearhead a rethink of our user experience. We want a digital presence that is fun, intuitive, and Uber-like, offering a seamless experience from first click to final purchase. Your mission is to create a sleek, integrated platform that makes ticketing and online purchases an absolute breeze for our guests.
Your Impact: You will be the architect of our web presence, leading the charge on UX and system integrations. Youll work with a dynamic commercial team and mentor a junior web developer, turning bold ideas into functional, beautiful, and highly efficient web solutions. You will be instrumental in evolving our current infrastructure into a world-class digital platform.
Our brand has collaborated with Uber and international airlines, hosted international celebrities, featured globally on reality TV shows, and delivers bucket-list experiences to visitors. We are a place of high energy, opportunity, and disruption. If you are keen to join our commercial team, please submit your CV and a cover letter ASAP.
Please note this is a permanent position in our Greenpoint office. We have great coffee!
Responsibility:Key Responsibilities:
UX/UI & Web Strategy:
• Lead the overhaul of our websites user experience and user interface, focusing on creating an intuitive, engaging, and conversion-optimised journey.
• Champion a mobile-first design philosophy to ensure a flawless experience on all devices.
• Collaborate with the commercial team to translate brand goals and user needs into compelling web designs and functional specifications.
Development & Integration:
• Oversee all aspects of web development, from hands-on coding and customisation to managing our hosting environments.
• Masterfully integrate our websites with internal systems, including our Property Management System (PMS), payment gateways, and other third-party APIs, to ensure a super-sleek operational flow.
• Manage and extend our current web infrastructure (WordPress, Elementor, Gravity Forms, WooCommerce) while planning and executing its future evolution.
• Ensure all web platforms are optimised for speed, performance, and security.
Team Leadership & Collaboration:
• Lead, mentor, and guide a junior web developer, enabling their growth and ensuring high-quality code and development practices.
• Work closely with the wider commercial team, including the SEO & AI Specialist, social media, and content creators, to ensure all web development aligns with broader marketing strategies.
Experience:
• Proven track record in a web developer role with demonstrable success in building and managing complex, high-traffic websites.
• Extensive experience with e-commerce and online ticketing/booking systems is essential.
• Experience within the hospitality, travel, or luxury brand sector is highly advantageous.
Technical Skills:
• Proficiency with the WordPress ecosystem, including custom theme/plugin development, Elementor, Gravity Forms, and WooCommerce.
• Experience working with APIs and integrating various third-party systems.
• Understanding of web security best practices, SEO principles, and database management.
Personal Attributes:
• You have a strong eye for design and a passion for creating exceptional user experiences.
• You are not afraid to test new ideas and push boundaries. You see challenges as opportunities.
• You thrive in a team environment and can communicate complex technical ideas effectively to non-technical stakeholders.
• You take initiative and can manage large-scale projects from concept to completion.
What We Offer:
• An agency-like office environment with multiple brands to keep creative juices flowing.
• The opportunity to work with a leading and beloved Cape Town brand.
• A dynamic and supportive team environment where innovation is encouraged.
• A pivotal role where you can make a tangible impact.
8mo
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