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Results for ticketing in "ticketing" in Jobs in Cape Town in Cape Town
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The Company: Managed IT Services Provider Gain exposure to support, cloud, networking, and cybersecurity.Security-first approach Develop strong troubleshooting and best-practice IT skills.SME client base Work across diverse industries and environments.Growth-focused environment Build a solid foundation for career progression in IT.Key Responsibilities: Serve as the first point of contact for IT support (phone, email, and tickets).Provide guidance on IT policies and best practices.Deliver professional, customer-focused support.Troubleshoot hardware, software, and network issues.Escalate complex issues when necessary.Set up and configure user devices and peripherals.Perform routine system maintenance and updates.Support Microsoft 365, Windows, and basic networking (security-first).Accurately log and track tickets and resolutions.Ensure compliance with data security standards (POPIA & GDPR).Job Experience and Skills Required:Experience in a first-line IT support role.Strong knowledge of Windows, Microsoft 365, and Active Directory.Familiar with ticketing systems and remote support tools.Solid troubleshooting and problem-solving skills.Strong verbal and written communication.Able to work independently and in a team.Customer-focused and proactive.Committed to continuous learning.Basic networking knowledge (TCP/IP, DNS, DHCP, VPN, and Wi-Fi).Apply now!
https://www.jobplacements.com/Jobs/F/First-Line-IT-Technician-1266560-Job-Search-02-26-2026-00-00-00-AM.asp?sid=gumtree
5d
Job Placements
1
Key Responsibilities:- Log and manage service calls for SLA customers- Schedule installations and manage engineer calendars- Track job cards, close tickets and order parts when required- Prepare quotes, invoices and handle warranty claims- Monitor consumable levels and manage supplier orders- Assist with stock, contracts and monthly billing dutiesRequirements:- Strong Microsoft Excel skills (spreadsheets, formulas, filtering)- Administration or accounting background preferred- Experience in a managed print services environment is an advantage- Ability to work accurately under pressure- Excellent planning, organising and problem-solving skillsIf you are reliable, eager to learn and solution-focused, this could be the role for you.
https://www.jobplacements.com/Jobs/J/Junior-Operations-Coordinator--Billing-Clerk-1267767-Job-Search-03-03-2026-04-04-52-AM.asp?sid=gumtree
1h
Job Placements
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ENVIRONMENT:A vibrant IT Support company seeks a reliable and customer-focused 1st Line Desktop Support Technician Intern to join its Cape Town team. You will provide frontline IT support to clients, handling day-to-day technical issues and assisting users with hardware and software problems, and escalating more complex issues to the 2nd Line team when required. Applicants will need good working knowledge of Windows 10/11, Microsoft 365 (Outlook, Teams, OneDrive, SharePoint), basic Networking (Wi-Fi, LAN, printers, VPN) and strong troubleshooting and problem-solving skills. You will need to be available for after-hours support on a rotation basis. DUTIES:End-User Support -Provide 1st Line technical support for desktop, laptop, and peripheral issues.Assist users with Microsoft Windows, Microsoft 365, email, and basic application support.Troubleshoot common hardware and software problems.Set up and configure new user devices (PCs, laptops, printers, mobile devices). Incident & Ticket Management -Track and update support tickets accurately.Resolve issues within agreed service levels.Escalate complex or unresolved issues to 2nd Line support. Remote & Onsite Support -Provide remote support using approved tools.Travel to client sites when required for onsite support (travel expenses reimbursed). Customer Service -Deliver professional, friendly, and efficient support to all users.Communicate clearly with non-technical users.Maintain a high standard of service and professionalism. REQUIREMENTS:Good working knowledge of:Windows 10 / 11Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)Basic networking (Wi-Fi, LAN, printers, VPN)Strong troubleshooting and problem-solving skills.Good communication and customer service skills.Willingness to learn and grow within the IT support environment.Availability for after-hours support on a rotation basis.
https://www.jobplacements.com/Jobs/A/1st-Line-Desktop-Support-Technician-Intern-CPT-Ons-1267733-Job-Search-03-03-2026-03-00-30-AM.asp?sid=gumtree
1h
Job Placements
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You might be a fit if:You like owning relationships, not hiding behind tickets.You enjoy solving real problems for real businesses.You want to build commercial skills inside a fast-growing tech company.If that sounds like you, keep reading. We Help Recruitment Teams WinDitto Hire powers ambitious recruitment businesses across South Africa.We help them source smarter, engage better, and place faster. One system. One flow.As we grow, we’re looking for someone who wants to sit at the centre of our client relationships.Not just answering queries. Owning accounts, driving value, and making clients better. What You’ll DoOwn a portfolio of recruitment clientsBe their primary contact inside DittoBuild strong working relationships with consultants and directorsEnsure they’re confident, supported, and getting real resultsSolve problems properlyManage queries via ticketing, email, and callsDiagnose issues clearly and resolve them fastWork with product and engineering when neededFollow through. Every time.Train and enableOnboard new clientsRun structured training sessionsHelp teams use Ditto better, not just use itProtect and grow accountsSpot risks earlyIdentify optimisation or upsell opportunitieshttps://www.jobplacements.com/Jobs/C/Client-Success--Account-Executive-1263772-Job-Search-02-18-2026-07-00-15-AM.asp?sid=gumtree
13d
Job Placements
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Job Description:Are you highly organised, detail-oriented, and able to work efficiently in a fast-paced environment? We are looking for a Junior Operations Coordinator & Billing Clerk to assist with customer service support, scheduling and administrative billing functions. Key Responsibilities: Log and manage service calls for SLA customers Schedule installations and manage engineer calendars Track job cards, close tickets and order parts when required Prepare quotes, invoices and handle warranty claims Monitor consumable levels and manage supplier orders Assist with stock, contracts and monthly billing dutiesRequirements: Strong Microsoft Excel skills (spreadsheets, formulas, filtering) Administration or accounting background preferred Experience in a managed print services environment is an advantage Ability to work accurately under pressure Excellent planning, organising and problem-solving skillsIf you are reliable, eager to learn and solution-focused, this could be the role for you. Application Process:
https://www.jobplacements.com/Jobs/J/Junior-Operations-Coordinator--Billing-Clerk-1267685-Job-Search-3-3-2026-3-18-03-AM.asp?sid=gumtree
1h
Job Placements
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Minimum requirements (Qualifications & Experience) Grade 12Diploma in Marketing3 5 years experience in the entertainment industryExposure in the gaming industry is preferredWork conditions and special requirementsAbility to travel locallyAbility to work shifts that meet operational requirementsValid Drivers Licence Duties and responsibilities include: Events / Entertainment PlanningHave an up-to-date understanding of facilities and products available for eventsUpdate the events calendarAttend pre-event meetings and work with client to understand their event / entertainment requirementsOffer solutions inline with specifications and client requirements aligned to the technical rider and event planUse any opportunities to upsell on the eventCo-ordinate logistical arrangements as per itinerary i.e transport, accommodation, food & beverage, etcTrack client billing instructions against the deal sheet for each eventCompile event info sheets and distribute to relevant stakeholders and departmentsEnsure all marketing elements are inline with the brand CI guidelinesResolve any problems and queries in accordance with contract stipulations, and escalate when requiredAllocate and distribute complimentary tickets as per the deal sheet, ensuring tickets are distributed to therelevant departments.Events / Entertainment DeliveryCompile the running order schedule to accurately reflect client requirementsEnsure all event contract details are accurately captured and inputted onto the approved contracttemplate in M-Files, maintaining compliance and consistency.Check that the venue set up meets technical and client requirementsCo-ordinate backstage/venue/entertainer/crew deliverables as per production schedulePerform regular venue checks and escalate faults to Maintenance or IT for prompt actionCommunicate regularly with relevant stakeholders, inform client or relevant departments of potentialproblems, changes, and additions to technical resourcesConduct all entertainment checks at least one hour before event starting timeEscalate any issues / challenges being experiencedUpdate any final amendments to function sheets and ensure the distribution to all relevant stakeholdersComplete post event administration including event information documents, arena attendance figuresand billing.Store and secure operating and entertainment equipment in line with the standard operating procedure.Stakeholder EngagementCommunicate with clients to understand their needs, event opportunities, as well as any challengesenco
https://www.jobplacements.com/Jobs/E/Events--Entertainment-Coordinator-CPT-1236425-Job-Search-3-3-2026-7-29-59-AM.asp?sid=gumtree
16h
Job Placements
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REQUIREMENTS Matric is essential.Comfortable on phones.Fast typist.Basic IT skills.Worked on Salesmate or similar CRM (If not, training will be provided).Calm clear talker.Organised.Learns quick. RESPONSIBILITIES Manage incoming calls and ensure a professional first point of contactLog service calls and update customer infoLogging calls in Salesmate CRM.Right after call ended, pull up customerâ??s profile in Salesmate.Open new ticket.Allocate all details.Update the customer info if changed.Assign to correct department based on tags.Use full sentences.Donâ??t leave fields blank or rush updates.Re-read ticket once, send off.MPS MonitoringCheck Toners Alerts weekly.Check Parts.Notify ordering department if toner reached 20% for quick dispatch.FibreGenerate QuoteOnce quote is accepted by customer, notify ordering department.Do follow ups with the Project Manager who is assigned to the deal.Manage fibre outage calls â?? Log, follow up, escalate timely, keep customer updated.
https://www.jobplacements.com/Jobs/S/Support-and-Services-Administrator-1252638-Job-Search-02-13-2026-00-00-00-AM.asp?sid=gumtree
18d
Job Placements
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The Technical Support Agents provide friendly and efficient first line support, as well as core advanced customer support through trouble shooting and timely first call resolution. Support relates to customer internet connectivity issues (WAN and customer side), emails, routers, network related queries pertaining to various hardware (a wireless router or access point) and occasionally VOIP (Voice over IP).The Technical Support Agent provides support both in person and via various communication channels (including telephone, WhatsApp, Webchat, Distant-Desktop, Route This and e-mail) using the clients ticketing and, Route This and e-mail). Calls that cannot be resolved are escalated appropriately. The call center operates daily from Monday to Sunday, between 7:00 AM and 10:00 PM.Below are the shift schedules:Monday to Friday: (weekly shift rotation)Shift 1: 7:00 AM 4:00 PMShift 2: 8:00 AM 4:30 PMShift 3: 8:00 AM 4:30 PMShift 4: 1:00 PM 10:00 PMWeekend (rotational, every second weekend):Shift 1: 7:00 AM 3:00 PMShift 2: 2:00 PM 10:00 PMYour Key Responsibility Areas:First Line Customer Support:Provide first-call resolution support to customers through various communication channels, including telephone, WhatsApp, web chat, email, Distant-Desktop, and RouteProvide support to walk-in clients as needed, ensuring their issues are addressed promptly and effectively.Manage incoming calls by directing them to the appropriate departments, recording details accurately, and relaying clear messages as needed.Record support requests in the clients ticketing systemAim to resolve issues permanently during the first call and within the same day, maintaining regular follow-ups with customersProviding updates at least hourly or daily as necessary.Consistently monitor Microsoft Teams and WhatsApp for messages.Troubleshooting, problem solving and monitoring:Collect information through analytical troubleshooting and problem research to identify the nature of faults, including determining whether the issue is on the customer side or related to WAN.Make use of troubleshooting tools such as tracert, ping, bandwidth test, and Route This.Monitoring of Network using Dude and Zabbix.Escalation of calls promptly to the appropriate person or team, Team Captain, or relevant technical teams (NOC, RF, Fibre, or Field Ops).Identify trends with incoming calls, issues, and support req
https://www.jobplacements.com/Jobs/H/Helpdesk-Agent-CT-1248750-Job-Search-02-24-2026-00-00-00-AM.asp?sid=gumtree
7d
Job Placements
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Key ResponsibilitiesLog service calls and manage engineer schedules for SLA customers.Oversee print fleet monitoring software, including reporting and device management.Assist with installations, job card tracking, and ticket closures.Manage warranty claims, quotes, and invoicing for service calls and consumables.Monitor consumable levels and coordinate ordering and pricing comparisons.Support CPC and SLA billing, escalations, and contract administration.Provide remote and onsite technical customer support when required.Assist with forecasting and supply management.Requirements & ExperienceValid drivers license (own vehicle preferred).Experience in IT support or technical coordination.Strong Microsoft Excel skills (spreadsheets, formulas, filtering, calculations).Knowledge of managed print services environment is advantageous.Excellent organising, scheduling, and time management skills.Ability to work accurately under pressure.Strong problem-solving mindset and reliability.Additional NotesCandidate may be required to travel to customer sites to resolve technical service calls.Experience with print fleet management systems will be beneficial.
https://www.jobplacements.com/Jobs/T/Technical-Coordinator-Technician-1268053-Job-Search-03-03-2026-10-04-57-AM.asp?sid=gumtree
1h
Job Placements
1
1
Job DescriptionProvide technical support, service coordination, and after-sales customer assistance within a managed print services environment. The role focuses on monitoring print fleet systems, managing service schedules, supporting installations, handling consumables, and ensuring SLA customer satisfaction.Location: Century City, Cape TownKey ResponsibilitiesLog service calls and manage engineer schedules for SLA customers.Oversee print fleet monitoring software, including reporting and device management.Assist with installations, job card tracking, and ticket closures.Manage warranty claims, quotes, and invoicing for service calls and consumables.Monitor consumable levels and coordinate ordering and pricing comparisons.Support CPC and SLA billing, escalations, and contract administration.Provide remote and onsite technical customer support when required.Assist with forecasting and supply management.Requirements & ExperienceValid drivers license (own vehicle preferred).Experience in IT support or technical coordination.Strong Microsoft Excel skills (spreadsheets, formulas, filtering, calculations).Knowledge of managed print services environment is advantageous.Excellent organising, scheduling, and time management skills.Ability to work accurately under pressure.Strong problem-solving mindset and reliability.Additional NotesCandidate may be required to travel to customer sites to resolve technical service calls.Experience with print fleet management systems will be beneficial. Application Process:
https://www.jobplacements.com/Jobs/T/Technical-Coordinator-Technician-1267996-Job-Search-3-3-2026-9-06-58-AM.asp?sid=gumtree
1h
Job Placements
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Duties and Responsibilities: Order & Production Coordination:Communicate buyer projection maps (monthly and seasonal) to suppliers to ensure production readiness for upcoming orders.Following design briefing, coordinate with factories to initiate development and proactively track lab dips, fit samples, and related submissions pending receipt of customer purchase orders.Obtain and manage official order documentation from buyers once pricing has been confirmed.Download, print, and verify purchase orders to ensure accuracy of delivery dates, pricing, and colour specifications.Issue weekly on order confirmations to suppliers for all orders raised.Provide factories with packing instructions and sealed approvals within required timelines.Distribute customer order copies to factories, including required wholesale pricing blocks where applicable.System & Documentation Management:Load approved costings into the sync system.Raise factory indents once briefs, order details, and costings have been fully captured in the system.Record and track all development submissions (fit samples, lab dips, strike-offs, PPS and BPS) within Sync.Facilitate workflow handover of submissions to Design for review and Quality Assurance for processing.Approvals & Supplier Liaison:Submit development samples and approvals to buyers and actively follow up for feedback.Communicate buyer approvals and technical feedback to factories promptly.Coordinate re-submissions with suppliers when approvals are not granted.Manage ongoing correspondence with factories regarding design, style, packing, and barcode requirements.Respond to daily operational queries from factories, shipping teams, buyers, and planners.Production Monitoring & Reporting:Monitor production progress for all deliveries due within the current week and the following week.Maintain and update target tracking reports weekly in collaboration with the Merchandiser.Support production status management (MST) across all active orders.Ensure swing tag and print ticket requirements are communicated to factories for execution.Manage frequent order amendments and ensure all stakeholders are informed of updates.
https://www.jobplacements.com/Jobs/M/Merchandise-Coordinator-Fashion-1267626-Job-Search-03-02-2026-10-33-32-AM.asp?sid=gumtree
16h
Job Placements
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