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Results for ticketing in "ticketing", Full-Time in Jobs in Cape Town in Cape Town
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REQUIREMENTS Matric is essential.Comfortable on phones.Fast typist.Basic IT skills.Worked on Salesmate or similar CRM (If not, training will be provided).Calm clear talker.Organised.Learns quick. RESPONSIBILITIES Manage incoming calls and ensure a professional first point of contactLog service calls and update customer infoLogging calls in Salesmate CRM.Right after call ended, pull up customers profile in Salesmate.Open new ticket.Allocate all details.Update the customer info if changed.Assign to correct department based on tags.Use full sentences.Dont leave fields blank or rush updates.Re-read ticket once, send off.MPS MonitoringCheck Toners Alerts weekly.Check Parts.Notify ordering department if toner reached 20% for quick dispatch.FibreGenerate QuoteOnce quote is accepted by customer, notify ordering department.Do follow ups with the Project Manager who is assigned to the deal.Manage fibre outage calls Log, follow up, escalate timely, keep customer updated.
https://www.jobplacements.com/Jobs/S/Support-and-Services-Administrator-1255994-Job-Search-01-26-2026-22-30-01-PM.asp?sid=gumtree
1mo
Job Placements
1
REQUIREMENTS: Bachelors degree in graphic design, visual communication or related field.At least 2 years of experience in a related field.Proven track record of developing packaging, landing page layouts, digital campaign elements.Proficiency in design and video editing tools (Adobe Creative Suite and Figma).Proficiency in email marketing platforms (e.g. Klaviyo, Mailchimp, HubSpot, Salesforce Marketing Cloud).Excellent customer service skills and the ability to work with diverse stakeholders.Strong organizational skills with the ability to manage multiple priorities and tight deadlines with a proactive approach.Skilled in project management tools such as Jira, Monday, Trello etc.Active participant in activities such as cycling, running and hiking.RESPONSIBILITIES: Execution of brands visual merchandising and graphic design requirements,Design and update packaging, swing tickets to match CI guide,Design in-store signage and branding elements for retailers,Design digital assets, including paid ads, website assets and landing page layouts,Assist design and sales teams with presentation and workbook designs,Design branding assets for events and expo stands.Assist brand manager with project planning and execution of all marketing campaigns content and creative,Actively drive coordination, organising and logistics with regards to all relevant marketing campaigns, including lifestyle and studio photography.Coordinate the execution of marketing programs from start to finish, leveraging internal support and driving collaboration,Liaise with suppliers and retailers to ensure timeous execution of digital and in-store campaigns,Actively taking part in marketing campaigns organising meetings and coordinating project plans.Develop and curate high-quality, engaging content (reels, carousels and images) for various social media platforms, including copywriting.Plan, schedule, and manage social channel content using a content calendar to ensure consistency and efficiency.Designing and implementing email marketing campaigns across different segments of the customer base, including welcome emails, promotional offers, newsletters, and nurture sequences.
https://www.jobplacements.com/Jobs/G/Graphic-Designer-1199749-Job-Search-07-02-2025-10-30-17-AM.asp?sid=gumtree
8mo
Job Placements
1
REQUIREMENTSMatric, relevant qualification.Proven working experience in merchandising administrationExcellent verbal and written communications skillsStrong listening, presentation and decision-making skillsCommercial acumen and the ability to understand customer requirementsOwn vehicle and drivers license essentialDUTIESManage the merchandising administration balancing customers expectations and companys objectivesManage and adhere to timelines for all ordersInputting of data on inhouse systemManaging ordering of samples, sample schedules and delivery schedules.Managing all purchase orders.Collaborate with buyers, suppliers, distributors and analysts for pricing, stock and time expectations.Ongoing communication and liaison. with Factories in China, Pakistan and IndiaForecastingMonitor stock movement and consider markdowns, promotions, price changes, clear outs etcBuild constructive customer relationships and team with channel partnersRemain up to date with industrys best practicesContinual follow up with clients from beginning to end of the process following the time frames and understand the urgency of requirements.Organising of ticketingDeal with changes that occur, get involved in problem solving and sorting out extension requests.Salary: negotiable dependent on experience Join us on SOCIAL MEDIA or visit our WEBSITE for more information. See links below.
https://www.jobplacements.com/Jobs/A/Apparel-Fashion-Merchandise-Administrator-1256840-Job-Search-01-28-2026-10-43-13-AM.asp?sid=gumtree
1mo
Job Placements
1
REQUIREMENTSMatric, relevant qualification.Proven working experience in merchandising administrationExcellent verbal and written communications skillsStrong listening, presentation and decision-making skillsCommercial acumen and the ability to understand customer requirementsOwn vehicle and driverâ??s license essentialDUTIESManage the merchandising administration balancing customersâ?? expectations and companyâ??s objectivesManage and adhere to timelines for all ordersInputting of data on inhouse systemManaging ordering of samples, sample schedules and delivery schedules.Managing all purchase orders.Collaborate with buyers, suppliers, distributors and analysts for pricing, stock and time expectations.Ongoing communication and liaison. with Factories in China, Pakistan and India.ForecastingMonitor stock movement and consider markdowns, promotions, price changes, clear outs etcBuild constructive customer relationships and team with channel partnersRemain up to date with industryâ??s best practicesContinual follow up with clients from beginning to end of the process following the time frames and understand the urgency of requirements.Organising of ticketingDeal with changes that occur, get involved in problem solving and sorting out extension requests.Salary: negotiable dependent on experience Join us on SOCIAL MEDIA or visit our WEBSITE for more information. See links below.Â
https://www.jobplacements.com/Jobs/C/ClothingFootwear-Merchandise-Administrator-1256656-Job-Search-01-28-2026-04-28-10-AM.asp?sid=gumtree
1mo
Job Placements
1
1st to 2nd Line IT Support EngineerJoin a UK-based remote IT support team with a focus on both tech and service excellenceRemote | IT Support | R27,500 R32,000/month equivalentAbout Our ClientOur client is a growing UK-based IT support provider offering high-quality remote support to a diverse client base. With a strong technical foundation and a commitment to excellent service, the company supports businesses with everything from hardware and networking to Microsoft 365 and security administration.The Role: 1st to 2nd Line IT Support EngineerThis role bridges frontline helpdesk and more advanced technical support, playing a key part in diagnosing complex issues, escalating appropriately, and ensuring high service standards. Youll be involved in both user support and system administration, with opportunities to broaden your technical exposure.Key ResponsibilitiesProvide 1st and 2nd line remote support for hardware, software, networking, and cloud issuesHandle escalations from 1st line support and liaise with 3rd line where necessaryTroubleshoot PCs, servers, peripherals, Microsoft 365 apps, and common softwareManage user accounts across Entra, Active Directory, and other vendor portalsSupport Windows Desktop and Server environments (some exposure to Mac OS beneficial)Perform basic network diagnostics and support VoIP-related queriesAssist with endpoint protection (AV, EDR/MDR) and backup solutionsUse remote support and ticketing tools to document and resolve incidents thoroughlyContribute to internal knowledge base and documentation practicesAbout You23+ years experience in a 1st/2nd line IT support environmentStrong knowledge of Windows OS (desktop/server), MS 365, and basic networkingFamiliarity with Entra ID, Active Directory, backup technologies, and security protocolsConfident communication skills clear spoken and written English is essentialCustomer-centric approach with patience, empathy, and attention to detailAble to prioritise tasks under pressure and remain calm with stressed usersAdaptable and willing to learn new tools, systems, and processesComfortable working with a remote team and escalating when needed
https://www.jobplacements.com/Jobs/A/1st-to-2nd-Line-IT-Support-Engineer-1256624-Job-Search-1-28-2026-7-20-39-AM.asp?sid=gumtree
1mo
Job Placements
1
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