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Support and Services Administrator
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9 hours ago306 views
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General Details
Description
REQUIREMENTS
RESPONSIBILITIES
- Matric is essential.
- Comfortable on phones.
- Fast typist.
- Basic IT skills.
- Worked on Salesmate or similar CRM (If not, training will be provided).
- Calm clear talker.
- Organised.
- Learns quick.
RESPONSIBILITIES
- Manage incoming calls and ensure a professional first point of contact
- Log service calls and update customer info
- Logging calls in Salesmate CRM.
- Right after call ended, pull up customers profile in Salesmate.
- Open new ticket.
- Allocate all details.
- Update the customer info if changed.
- Assign to correct department based on tags.
- Use full sentences.
- Dont leave fields blank or rush updates.
- Re-read ticket once, send off.
- MPS Monitoring
- Check Toners Alerts weekly.
- Check Parts.
- Notify ordering department if toner reached 20% for quick dispatch.
- Fibre
- Generate Quote
- Once quote is accepted by customer, notify ordering department.
- Do follow ups with the Project Manager who is assigned to the deal.
- Manage fibre outage calls Log, follow up, escalate timely, keep customer updated.
https://www.jobplacements.com/Jobs/S/Support-and-Services-Administrator-1255994-Job-Search-01-26-2026-22-30-01-PM.asp?sid=gumtree
Id Subtitle 1348108978
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Job Placements
Selling for 1 year
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