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Head of Compliance Cape Town
Our Investment Management client seeks the expertise of a Head of Compliance to lead the compliance function for an FCA-authorised investment management firm, maintaining regulatory standing, managing the regulator relationship, and embedding a strong compliance culture. This is a hands-on leadership role operating across live business activity, governance, and incident response in a fast-moving environment.
Salary: Market Related
Position Type: Permanent
Work type: Hybrid
Minimum Requirements:
Relevant Degree Law or FinanceCompliance certifications advantageousSenior compliance experience in financial services, ideally FCA-regulated investment/wealth managementStrong working knowledge of KYC/AML, financial crime and financial promotionsExperience with regulator engagement, audits, monitoring programmes, MI and FCA reportingSound judgement under pressure; able to work in a lean, fast-paced environmentStrong writing skills for board/regulator papersAccurate, on-time FCA submissions and high-quality governance reportingEffective, pragmatic compliance support that enables the business while managing riskStrong incident response and timely regulatory notificationsDocumented, embedded controls and a clear compliance culture across teams
Key responsibilities
1) Day-to-day compliance operations
Provide real-time compliance guidance to investment, operations and customer teams on client queries and live transactionsReview and approve financial promotionsOversee KYC/AML processes, including escalations and high-risk casesRun the compliance monitoring programme while supporting BAU advisory needs
2) Governance & regulatory reporting
Prepare Board/committee papers and coordinate inputs to fixed reporting cyclesMaintain and update compliance policies and procedures in response to regulatory changeProduce management information (MI) and FCA-related reporting within external deadlinesImplement best-practice controls and uplift compliance maturity across the firm
3) Incident, breach & complaint management
Lead triage and response to incidents, breaches and complaints, including escalation decisionsCoordinate with legal, operations and senior leadership during live issuesManage FCA notifications within required timeframesMaintain registers and required documentation to a practical, “real-world” standard (not tick-box)
4) People & capability
Manage and develop a small team; drive consistency of standardsMaintain a strong documentation suite (SOPs, training packs, regulatory updates)
Please apply online
FROGG RecruitmentConsultant Name: Quinton Wright
City Centre
Results for client service in "client service" in Jobs in Cape Town in Cape Town
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GLOBAL MOBILITY COORDINATORCoordinate and manage relocation missions from the Cape Town Head Office to branches throughout Africa. Cape Town, Office Based, Salary R12000.00 - R20 000.00About Our ClientThe company is an overseas move management firm with a Head Office in Cape Town and branches throughout Africa. The business focuses on providing relocation services for corporate clients.The Role: GLOBAL MOBILITY COORDINATORThe purpose of this role is to coordinate and manage all aspects of relocation services for corporate clients into Africa. The position exists to manage missions from the Cape Town Head Office to various continental branches while maintaining strong client relationships. The main focus areas include high-level customer service, service coordination, and administrative management.Key ResponsibilitiesCoordinate missions for corporate clients from the Cape Town Head Office to branches throughout Africa.Develop and maintain strong client relationships with a thorough understanding of specific needs.Manage all aspects of relocation services for high caliber corporate clients.Provide exceptionally high levels of customer service and communication.Resolve problems quickly by thinking out of the box and remaining resourceful under pressure.Execute tasks rapidly while maintaining acute attention to detail and accuracy.Utilize Microsoft Office including Excel, Outlook, Word, and PowerPoint for administrative tasks.Source information and apply negotiation skills to meet service standards.About YouFive (5) years of direct Customer Service experience.Matric certificate.Proficiency with Microsoft Office (Excel, Outlook, Word, PowerPoint).Excellent spoken and written English communication skills.High energy, positive attitude, and a pro-active, resourceful demeanor.Ability to multi-task and complete tasks rapidly with high standards.Strong listening and negotiation skills with the ability to source information.Experience in Logistics, HR mobility, or related fields (plus).Experience with travels into Africa or expatriate living (plus).Proficiency in other languages, ideally French, Portuguese, or Spanish (plus).
https://www.jobplacements.com/Jobs/G/GLOBAL-MOBILITY-COORDINATO-1267462-Job-Search-3-2-2026-9-40-56-AM.asp?sid=gumtree
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Client Services & Operations Support OfficerAsset Loans & Vehicle Finance | Full-Time | Cape TownSummaryLooking for a detail-oriented Client Services & Operations Support Officer to support asset-backed lending and vehicle finance operations. This role combines client interaction, collections, and hands-on operational support in a fast-paced financial services environment. Key ResponsibilitiesClient Communication & CollectionsManage inbound and outbound communication with clients regarding asset loan and vehicle finance facilities.Conduct collections activities, including payment follow-ups, arrears management, and resolution of client queries.Maintain professional, compliant, and clear communication at all times.Identify and escalate delinquent accounts and potential risk issues where required.Maintain accurate records of all client interactions and collection activities.Operations & Administrative SupportProvide administrative support to the Vehicle Finance function, including:Vehicle licensing and registration coordinationMonitoring and administration of vehicle insuranceTracking and monitoring financed vehiclesAssisting with onboarding and ongoing administration of financed assetsEnsure all documentation is complete, accurate, and easily retrievable.Support internal reporting relating to collections, vehicle status, and operational metrics.Assist with ad hoc operational tasks and reporting as required.Contribute to continuous improvement of processes, controls, and overall client experience. Qualifications / RequirementsStrong client se
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KEY PERFORMANCE AREASBusiness DevelopmentMaintain the companys brand reputation and ethos in a professional manner at all times.Conduct an average of ten client calls per day, ensuring that a weekly call report is completed and submitted to the Sales Manager.Complete a client call planner and ensure it is repeated on a four-to-six-week cycle.Monitor sales performance and gross profit activities.Present and sell company products and services to existing and potential clients.Follow up on new leads and referrals generated through field activities.Provide product demonstrations to both new and existing clients.Identify and develop new business opportunities within existing accounts (upselling).Achieve agreed-upon sales targets.Customer Relationship ManagementComplete written service reports for clients where required, discuss them with relevant stakeholders, and submit copies to the Sales Manager.Ensure that staff training is conducted for all clients, and that all related administrative tasks are completed (e.g. training registers, training certificates).Build and maintain relationships with all key client stakeholders (e.g. Buyers, General Managers, Chefs, Contract or Area Managers).Provide prompt and professional service and assistance at all times.Assist with customer deliveries when required due to unforeseen circumstances.Advise customers on the most suitable products and their efficient use.Manage account services through quality checks and ongoing follow-ups.Perform technical installations, repairs and maintenance of equipment when required.Apply the companys consultative sales approach by using hands-on service to enhance overall customer value.Provide after-hours emergency service to customers when required.Strengthen customer relationships through innovative products, demonstrations, regular service and ongoing training.Gain a thorough understanding of customer operations and develop tailored solutions as a specialist in advanced cleaning and sanitation processes.Communication and FeedbackAttend and actively participate in all sales meetings.Communicate information regarding competitor products, special account developments, and other relevant market intelligence to the Sales Manager.Assist in providing the Sales Manager with relevant service report data.Submit a weekly sales and technical report to the Sales Manager.Comply with Company Data and Communication Policies.Use prescribed templates where applicable.Meet all set and required deadlines.Administration ServicesSupport the Debtors Department by following up on outstanding p
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Our client is a leader in sealants and adhesives, silicone and non-silicone chemicals tailored for both industrial and food-grade applications, as well as a comprehensive line of industrial and household cleaning solutions.Responsibility:They are looking for an Internal sales Rep to join their dynamic team.
Knowledge of sealants, adhesives, bonding and plastering agents
Previous experience in the DIY, Construction and Hardware Retail sector
Knowledge of Anti-foams, Emulsions, Foam Control Agents, and Silicone fluids.
Basic duties, but not limited to:
Meeting with clients
Cold calling and prospecting
Building and maintaining relationships
Meeting with clients
Assisting with quotations
Providing excellent service to customers
All related admin
Requirements:
Product Knowledge
Grade 12
Accpac, Syspro
Client Offers:
Basic market related salary
Please send your CV and salary expectation to Pieter – Email: careers@servicesolutions.co.zaConsultant Name: User User
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A well known company in the international hospitality sector is seeking for Food & Bev Supervisor based in Cape Town.Main Purpose of the Job:Responsible to supervise the day to day delivery of the food and beverage service and team within a specific outlet/conference centre with the objectives of maintaining standards of service; enhancing the customer experience; and controlling operating equipment and stock in line with Company standards.Duties and responsibilities include:Shift Supervision:Put in place staff scheduling and duty allocations to ensure maximum coverageHandle shift briefings / handovers / shift reportsInteract and be present on the floor during service to understand and assist clients with requests, special requirements, recommendations, concerns, resolution of complaints, etc.Manage staff appearance and floor appearance/ functioning of equipment and systems for the outletReport and resolve any issues experiencedManage the control of stock and operating equipment as per SOP for the outletCash-ups at the end of the shiftFood & Beverage Product Offering:Monitor service offering / products and pricing within F&B outlets on the casino floorMake recommendations of improvements to the product and service offeringCompile and co-ordinate the food and beverage promotional calendar for the outletMonitor customer service standards in the outlet and identify any areas of concernConduct maintenance walkabouts for front of house and back of house areasMonitor health, safety, hygiene and environmental elements in the outletMonitor the use and storage of operating equipmentMonitor stock control and operating equipment control processesInvestigate variances / discrepancies and take necessary action to correctConferencing product:Liaises with clientsAttends pre-conference meetingsProvides client with relevant solutions / options for conferencingConduct QA to ensure set-up is in line with client requirementsIs present at functions to ensure execution is in line with client requirementsManages staff appearance and floor appearance/ functioning of equipment and systemsControl and management of stock and operating equipment as per SOPLiaises with Technical to ensure mainten
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Our client is a leader in sealants and adhesives, silicone and non-silicone chemicals tailored for both industrial and food-grade applications, as well as a comprehensive line of industrial and household cleaning solutions.They are looking for an Internal sales Rep to join their dynamic team.Knowledge of sealants, adhesives, bonding and plastering agentsPrevious experience in the DIY, Construction and Hardware Retail sectorKnowledge of Anti-foams, Emulsions, Foam Control Agents, and Silicone fluids.Basic duties, but not limited to:Meeting with clientsCold calling and prospectingBuilding and maintaining relationshipsMeeting with clientsAssisting with quotationsProviding excellent service to customersAll related admin Requirements:Product KnowledgeGrade 12Accpac, SysproClient Offers:Basic market related salary
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