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Results for call centre team leaders in "call centre team leaders" in Jobs in South Africa in South Africa
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Position Overview:To provide world-class telephonic and online support to users of the VeriClaim Billing System. Ensure ultimate customer satisfaction for both internal and external clients by resolving queries within the given turnaround times.Reports to:Support Centre Team LeaderExperience:Minimum of 1 year’s VeriClaim Experience.Previous experience working in a Support Centre environment will be an advantage.Essential Job Functions:Manage large amounts of inbound and outbound calls.Manage large volumes of tickets within set time frames.Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.Evaluate concerns of the customers and provide logical workable solutions.Escalate issues to relevant department, for further investigation, where needed.Build sustainable relationships and engage customers by going the extra mile.Meet induvial and team qualitative and quantitative targets.Document all call and ticket information according to standard operating procedures.Manage after hour emergency queries on a rotation basis.Skills and Functional Requirements:Understanding and working knowledge of functionalities on VeriClaim.Customer focused & ability to build customer relations.Ability to take responsibility for work done.Effective management skills.Ability to take initiative.Ability to manage multiple tasks simultaneously.Excellent time management and organisational skills.Deadline focused.Excellent problem-solving skills.Analytical thinker.General knowledge of Microsoft, Word and Excel.Excellent command of spoken and written English.Knowledge of the Private Medical Aid industry.Excellent communication skills verbal and written.Excellent Telephone and email etiquette.Detail orientated.Highly motivated and enthusiastic and able to work in a team.Credit Control experience will be an advantage.
https://www.jobplacements.com/Jobs/S/Support-Centre-Agent-1264856-Job-Search-02-22-2026-23-00-16-PM.asp?sid=gumtree
7d
Job Placements
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Purpose of the RoleThe purpose of this position is to lead, control and optimise the day-to-day operations of a high-volume debt collection call centre, managing approximately 40 call centre agents and team leaders.The successful candidate will be a seasoned debt-collection professional with strong operational, people-management and commercial capability, exceptional communication skills in both English and Afrikaans, and a proven ability to drive performance, compliance and results in a demanding collections environment.Key Responsibilities Include but Are Not Limited ToLeading, managing and supervising a team of approximately 40 call centre agents and team leadersProviding firm, consistent and professional oversight of staff performance, conduct and productivityManaging daily call centre workflows and ensuring all collection, quality and compliance targets are metImplementing and enforcing strategies to improve recovery rates, productivity and debtor engagementConducting performance reviews, coaching, mentoring and ongoing staff developmentEnsuring strict adherence to company policies, procedures, code of conduct and regulatory requirementsAnalysing operational data, call statistics and financial performance indicators to support informed decision-makingWorking closely with senior management to align operational execution with business objectivesOverseeing branch and office management to ensure a professional, disciplined and efficient working environmentIdentifying operational inefficiencies and implementing best-practice debt-collection methodologiesAssisting with recruitment, training and onboarding of new collection staffManaging escalations and resolving complex or sensitive debtor matters professionally and decisivelyEnsuring full compliance within the debt-recovery framework, client mandates and service-level standardsCriteriaProven management experience within a Debt Collection or Financial Call Centre environment is mandatoryCandidates without direct debt-recovery experience will not be consideredPrior experience in legal debt collection or working alongside attorneys / law firms handling collections will be a strong advantageDemonstrated experience managing and supervising large teams in a structured, target-driven environmentFully bilingual in English and Afrikaans at a high professional level verbal and written (non-negotiable)Strong leadership presence with the ability to manage, motivate and enforce standards consistentlySolid financial, operational and business acumen with the ability to interpret performance dataConfident, professional and authoritative communicator at all organisational levelsHigh levels of integrity, a
https://www.jobplacements.com/Jobs/D/Debt-Collection-Call-Centre-Branch-Manager-1251582-Job-Search-02-07-2026-00-00-00-AM.asp?sid=gumtree
24d
Job Placements
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Introduction:The company is a diverse and proudly South African car hire company. We are part of the JSE listed company engaged primarily in distribution and franchising, motor retailers, car hire and financial and support services sectors. The car hire fleet comprises an impressive range of well-maintained vehicles ranging from no-frills models to top-of the range luxury cars that are available for short- and long-term hire. The company operates with a fleet of more than 9 000 vehicles throughout South Africa from a network of 50 branches. About the Role:A vacancy currently exists for an Area Sales Manager, located in, Kempton Park Depot, reporting into the Regional Gauteng Sales Manager. The chosen sales strategist and relationship management leader must possess the following culture values:interpersonal savvy; results orientation; solutions driven; presentation skills; visionary and artistic ideas; self-motivating; co-operation; financial acumen and decision-making capabilities. Establish and Nurture Brand Connections through... Building, managing, and maintaining segment specific accounts and client relationships. Acquiring a minimum of three new business accounts monthly and capitalise on opportunities. Compiling and completing tender documents and display strong industry market knowledge. Making courtesy calls and visits to clients. Customising client rate structures. Analysing financials, big data, identify trends and achieving area specific sales targets and revenue. Displaying client centred care and consideration efficiently and effectively. Brand Territory Expansion requirements: Valid drivers licence. Management/Marketing Diploma or Degree. Strong written and verbal English communication skills. Ability to interpret data and make data-driven decisions. Advanced literacy in MS Word and Excel. Ability to work in a fast-paced, pressurised, and dynamic environment. Strong project management skills. Ability to manage multiple projects simultaneously. ***Working conditions are in an office environment, includes travelling and may require occasional weekend and/or evening work.
https://www.jobplacements.com/Jobs/A/Area-sales-Manager-Fleet-Vehicle-Rental-East-Rand-1204887-Job-Search-7-21-2025-9-30-09-AM.asp?sid=gumtree
7mo
Job Placements
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